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Raw & Post Processing, Printing => Colour Management => Topic started by: stewarthemley on January 12, 2009, 08:38:44 am

Title: eye 1 display won't save profile on macbook pro
Post by: stewarthemley on January 12, 2009, 08:38:44 am
Well, we're off again. My macbook pro is not yet a year old but it's beginning to feel like I'm still on windoze. My Eye One Display 2 worked once, failed for a month, started working until this month then stopped. It works nicely through the measuring process but then crashes before saving the profile. It works perfectly on my windows systems so it seems to be a mac thing. I have un and reinstalled of course but no luck.

I "upgraded" (quotes imply heavy sarcasm) to 10.5.6 and maybe this is related though I can't say definitely because I only profile once a week and worked away from base just after Xmas. Does seem a bit of a coincidence though... Should add I've emailed X-rite but from my previous experience at "support" (QIHS) I'm asking for help here with more hope.
Title: eye 1 display won't save profile on macbook pro
Post by: digitaldog on January 12, 2009, 09:57:59 am
Couldn't hurt to run Profile First Aid, check that you have the latest version of the software used to drive the EyeOne and maybe even run the EyeOne diagnostics software.

If you create a new account and log in, can you calibrate?
Title: eye 1 display won't save profile on macbook pro
Post by: stewarthemley on January 12, 2009, 10:56:14 am
Hi Andrew, first I want to say thanks for answering, again, and thanks for giving your advice so freely, literally! You first helped me learn about colour management about 8 years ago on DPP and here you are still helping after all these years...

I ran PFA as you suggested and it found 15 Hasselblad profiles that it thought were wrong, and partly fixed them (although I've had no problems running H's Phocus) but nothing related to Eye One. There were 155 profiles in total. I also created another account but could not calibrate in that either. I am using the latest version of the software, downloaded today and reinstalled yet again. Also no joy with EyeOne diagnostics.

It crossed my mind to revert to 10.5.4, which I still have as a download, but there I think there have been so many patches since then and I'm not familiar enough with macs yet to try that. It might also mess up other programs that are working just fine.
Title: eye 1 display won't save profile on macbook pro
Post by: digitaldog on January 12, 2009, 11:02:31 am
Quote from: stewarthemley
I also created another account but could not calibrate in that either.

That indicates its not a user level software conflict.

Do you have another machine you can try this on?

Title: eye 1 display won't save profile on macbook pro
Post by: stewarthemley on January 12, 2009, 11:10:27 am
Quote from: digitaldog
Do you have another machine you can try this on?

I ran it a couple of days ago on a windows (XP) desktop, and it was fine.
Title: eye 1 display won't save profile on macbook pro
Post by: digitaldog on January 12, 2009, 11:13:57 am
Quote from: stewarthemley
I ran it a couple of days ago on a windows (XP) desktop, and it was fine.

Was hoping another Mac running that same OS.

You might try booting in a Safe Mode (reboot with shift key down). Somewhere it sounds like a software conflict. I was hoping it was a user level issue but we know its not.

You might try editing a profile (just the name) in the ColorSync utility and see if saving that to disk also causes a crash. If so, something is hosed with the OS in terms of profiles. But its probably a conflict with the EyeOne Match software and something else. Off hand, I can't think of another software product you could download in demo mode to see if you could build a display profile with that puck.
Title: eye 1 display won't save profile on macbook pro
Post by: stewarthemley on January 12, 2009, 11:20:37 am
Somewhere it sounds like a software conflict

I was wondering if I could go back in time, so to speak, to when it was running ok, using a Time Machine backup....

edit addition: meanwhile I'll try booting in safe mode and editing a profile. Thanks for staying with this!
Title: eye 1 display won't save profile on macbook pro
Post by: digitaldog on January 12, 2009, 11:25:16 am
I was just able to build and save a profile with i1 Match under 10.5.6. So its something goofy with your system.

Title: eye 1 display won't save profile on macbook pro
Post by: stewarthemley on January 12, 2009, 11:34:57 am
Quote from: digitaldog
I was just able to build and save a profile with i1 Match under 10.5.6. So its something goofy with your system.

That's what I feared. So it's almost certainly a software conflict as everything else is working ok. I have deliberately run a lot of my apps to check for other problems - all ok. So I'll try the Time Machine option first and then may be start thinking about getting advice on how to revert to a previous OS version. Thanks again.
Title: eye 1 display won't save profile on macbook pro
Post by: teddillard on January 12, 2009, 11:55:53 am
hmm.  I just did the same with 10.5.5, worked normal, then upgraded to 10.5.6 and it did build it and saved the profile, but shut down when I said to "Finish Calibration".  It usually stays open.  

FWIW, have you tried Repair Disk Permissions?  I always do that when I don't know what else to do...
Title: eye 1 display won't save profile on macbook pro
Post by: stewarthemley on January 12, 2009, 12:04:13 pm
Hi Ted

Yes, it's the first thing I do too! I've got a useful (free) app called Onyx that has choices or automation. I just run it every few days as a "sensible thing to do". But no joy this time. I'm about to go the Time Machine route now, trying for a system restore, so if I stop answering posts... Good bye cruel world. http://luminous-landscape.com/forum/style_...ault/unsure.gif (http://luminous-landscape.com/forum/style_emoticons/default/unsure.gif)
Title: eye 1 display won't save profile on macbook pro
Post by: digitaldog on January 12, 2009, 12:35:03 pm
I'm not sure if I'd go TM to do this but what the heck, if you're backed up elsewhere, might work.

Sometimes just doing a clean install of OSX but allowing the existing user data to migrate is just faster and cleaner. You'll need to have access to some passwords and might have some software products as for serials.
Title: eye 1 display won't save profile on macbook pro
Post by: teddillard on January 12, 2009, 12:41:42 pm
Quote from: digitaldog
I'm not sure if I'd go TM to do this but what the heck, if you're backed up elsewhere, might work.

Sometimes just doing a clean install of OSX but allowing the existing user data to migrate is just faster and cleaner. You'll need to have access to some passwords and might have some software products as for serials.

I'd second that...  clean install, run all updates, etc etc.


Stewart?  Stewart?  SPEAK to me Stewart!!?  

(oh nooooo)
Title: eye 1 display won't save profile on macbook pro
Post by: stewarthemley on January 12, 2009, 12:57:34 pm
I'm here Ted...I chickened out! Too scared to try the TM option. Just looked too complicated and things they said would be there, weren't. So I'll take the advice of you guys and try a clean install of the original OSX plus updates. Could well be doing this till next Xmas but at least I'll go down fighting. Thanks for the help and humor, really helps.

edit: one important question: if I do a clean install, will all my apps and their settings be recognised and work as before? If it's no, I think I'll just go buy a Spyder and see if that copes!
Title: eye 1 display won't save profile on macbook pro
Post by: teddillard on January 12, 2009, 02:18:39 pm
Quote from: stewarthemley
I'm here Ted...I chickened out! Too scared to try the TM option. Just looked too complicated and things they said would be there, weren't. So I'll take the advice of you guys and try a clean install of the original OSX plus updates. Could well be doing this till next Xmas but at least I'll go down fighting. Thanks for the help and humor, really helps.

edit: one important question: if I do a clean install, will all my apps and their settings be recognised and work as before? If it's no, I think I'll just go buy a Spyder and see if that copes!

Well, if you, as Andrew says, migrate the existing user data over, (not sure from where you're going to do that...) then yes, it will do the apps and the prefs.  Or, well, it SHOULD.  User migration is sometimes a little wonky.  When I'm saying a clean install, I mean, well, a clean install...  format the drive, reinstall all the apps, you know.  The PIA way...  

OCD?  nah, not me...
Title: eye 1 display won't save profile on macbook pro
Post by: Bill Caulfeild-Browne on January 12, 2009, 05:40:28 pm
Quote from: digitaldog
I was just able to build and save a profile with i1 Match under 10.5.6. So its something goofy with your system.


Im using eye one on two macs, a MacBook Pro and a Mac Pro, both with 10.5.6, and they run fine, FWIW.
Bill
Title: eye 1 display won't save profile on macbook pro
Post by: Mark F on January 12, 2009, 08:19:48 pm
I just bought the latest version of the Eye-One software a few days ago and there is a specific warning on the site not to update to 10.5.6 .

I had updated to 10.5.6 with automatic update, but it does not appear to prevent Eye-One from calibrating my iMac monitor properly.
Title: eye 1 display won't save profile on macbook pro
Post by: stewarthemley on January 13, 2009, 04:02:57 am
Thanks Bill and Mark for the info. It's good to know that it can work on 10.5.6 but interesting to know that there's a warning not to update to it. Wonder why, and wonder why it still works? Maybe 10.5.6 causes some other programs to misbehave which in turn affects iOne? Just an uneducated guess.

I will be checking mac sites to see if I can just go back to 10.5.5 without losing all my settings - having done that so many times with windows (like, complete formats and total reinstall of everything...everything, I just don't know if I have the time or stomach for that right now. And I'm running VM Fusion for my accounting program. Losing that would be a BIG headache. Fortunately the Apple cinema display that the macbook pro feeds seems to be pretty stable and I never notice any change after calibrating so I'll take the easy route and hang on as long as possible and wait for a response from X-rite... Thanks again everyone.
Title: eye 1 display won't save profile on macbook pro
Post by: Wayne Fox on January 13, 2009, 06:14:01 am
Quote from: stewarthemley
Thanks Bill and Mark for the info. It's good to know that it can work on 10.5.6 but interesting to know that there's a warning not to update to it. Wonder why, and wonder why it still works? Maybe 10.5.6 causes some other programs to misbehave which in turn affects iOne? Just an uneducated guess.

I will be checking mac sites to see if I can just go back to 10.5.5 without losing all my settings - having done that so many times with windows (like, complete formats and total reinstall of everything...everything, I just don't know if I have the time or stomach for that right now. And I'm running VM Fusion for my accounting program. Losing that would be a BIG headache. Fortunately the Apple cinema display that the macbook pro feeds seems to be pretty stable and I never notice any change after calibrating so I'll take the easy route and hang on as long as possible and wait for a response from X-rite... Thanks again everyone.

I'm dealing with an issue with my i1i0 table (still), and in a recent email the tech indicated they thought my problem might be USB interference introduced with 10.5.6.  This is apparently an issue, and it seems to affect some users and devices more than others.  I know that I cannot now manually read targets with a Rev. A  i1 Pro on my MacBook Pro with 10.5.6, although a Rev. D device worked fine even using the i0 table using 10.5.6.

My i0 table is normally on a machine still on 10.5.5, so the USB issue isn't related to that, but I'm going to try and manually read the targets on the 10.5.5 MacPro and see if the i1 spectro works better with 10.5.5.

I'm not sure what the USB conflict is about or what can be done to resolve it.
Title: eye 1 display won't save profile on macbook pro
Post by: teddillard on January 13, 2009, 07:31:33 am
OK, now, I just had to ask, mostly because I was lying awake last night thinking about it.  (NO Stewart.  IT.  Not YOU.  LOL)

You did try a complete uninstall of i1, and a reinstall of the newest ver, right?

Title: eye 1 display won't save profile on macbook pro
Post by: digitaldog on January 13, 2009, 09:34:19 am
Quote from: stewarthemley
Thanks Bill and Mark for the info. It's good to know that it can work on 10.5.6 but interesting to know that there's a warning not to update to it.

Apple hosed DDC capability on PowerPC Macs in 10.5.6. Match has limited DDC support for some displays. That's probably why.
Title: eye 1 display won't save profile on macbook pro
Post by: stewarthemley on January 13, 2009, 10:59:44 am
Quote from: teddillard
OK, now, I just had to ask, mostly because I was lying awake last night thinking about it.  (NO Stewart.  IT.  Not YOU.  LOL)

You did try a complete uninstall of i1, and a reinstall of the newest ver, right?

I know about the lying awake bit, Ted (also thinking about the problem, not you, though I'm sure you're absolutely adorable...) and yes, I did several uninstall/download latest version/reinstall cycles. All to no avail. But thanks for the suggestion.

Quote from: digitaldog
Apple hosed DDC capability on PowerPC Macs in 10.5.6. Match has limited DDC support for some displays. That's probably why.

That probably explains it then. Thanks for finding that out, Andrew. But what now? I guess that even if it works on a particular system using 10.5.6 that it might be less than reliable, or is it a case of if it works now it always will? Not a happy situation if you rely on calibrated monitors. Maybe I have to hope that 10.6 arrives soon and can support the i1. And if it doesn't, then I guess I have to get a calibration system that is supported. Trying to be as positive as possible, at least I now don't have to do my reinstall system bit.
Title: eye 1 display won't save profile on macbook pro
Post by: digitaldog on January 13, 2009, 12:10:37 pm
Quote from: stewarthemley
That probably explains it then.

In the Match read-me, is your display listed as being supported by their DDC? And I don't see why you'd have to use DDC. I think its something else.
Title: eye 1 display won't save profile on macbook pro
Post by: stewarthemley on January 13, 2009, 01:52:47 pm
Hi Andrew - is that DigitalBULLdog? (As in it's great to see you not letting go - cheers.) Here's the only read me file I could find but I'll look again later to see if there's another:

Release notes for Eye-One Match 3.6.2

1. System requirements
2. What’s new in Eye-One Match 3.6.2?
1. System requirements
Windows

• Windows 2000, Windows XP (32 and 64bit), Windows 2003 Server (32 and 64bit), Windows Vista (32
and 64bit)
• 128 MB of available RAM
• 100 MB of available hard-disk space
• Monitor resolution of 1024 x 768 pixels or higher
• USB support
Macintosh

• Mac OS X (10.3.9 or higher)
• 128 MB of available RAM
• 125 MB of available hard-disk space
• Monitor resolution of 1024 x 768 pixels or higher
• USB support
2. What’s new in Eye-One Match 3.6.2?
General

• New digitally signed device drivers of the i1 and iO to be compatible with Windows Vista (32 and 64
bit)
• New i1 and iO SDK version included for improved device communication


Doubt if that's much help though.


Title: eye 1 display won't save profile on macbook pro
Post by: neil snape on January 15, 2009, 05:51:37 am
There should be a text file or PDF pushbutton_monitor.pdf in the i1 MAtch folder listing the DDC monitors for which an XML file is placed in the contents inside the package.

On PC there would be one too but I don't know where the files are stored.
Title: eye 1 display won't save profile on macbook pro
Post by: teddillard on January 15, 2009, 06:50:37 am
FWIW, I've run 3.6.2 on several 10.5.6 machines now, and no problem.  The one issue I had, mentioned above, was on an Intel iMac.  i1 shut down after finishing the profile.  

I know...  big help.