Luminous Landscape Forum
Raw & Post Processing, Printing => Printing: Printers, Papers and Inks => Topic started by: mvandenbos on September 05, 2008, 11:39:24 am
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Has the TR12-TR_07_00_00-3_mvl40-x86-opt firmware just been released on the 4th Sept? I can't find a file saying what the improvements are actually about?
With thanks mehdi
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The most recent I can see is:
TR12-TR_06_00_00-8
18 Apr 2008
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http://h20000.www2.hp.com/bizsupport/TechS...5&swEnvOID=4019 (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3204971&prodTypeId=18972&prodSeriesId=3204970&swLang=8&taskId=135&swEnvOID=4019)
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Answering my own question:
You will be able to replace a cartridge that has run out of ink in the middle of a print without needing to cancel the print.
When loading photo papers, the printer will ask if you want to cut the leading edge of the paper.
You will be able to load 11-inch-wide rolls.
A firmware upgrade will not delete custom paper presets from the printer.
You will be able to assign an IPv6 address to the printer from the front panel.
There will be a new option in the Paper menu to advance and reverse paper without cutting it.
Note: During the upgrade, the printer's front panel may display a white screen for two minutes before continuing with the upgrade process.
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Sounds pretty nice. I guess we can hope for an update for the Postscript version before the new year then . . .
-Ron H.
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Thanks, Medhi!!!!!
In the usual HP bizarre website experience the new firmware wasn't visible for Windows and my 24" Z. Now it is but the release notes are for the previous version.
This sounds like an excellent firmware update. Thanks again for letting us know.
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I've been downloading the Windows XP version of the firmware for the 24" Z TR12_07_00_00-3_mvl40-x86-opt.exe but even after three downloads I still receive an error message when trying to execute the file:
"Zip file is damaged, truncated, or has been changed since it was created...."
Has anyone had any luck with the new firmware on XP?
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I've been downloading the Windows XP version of the firmware for the 24" Z TR12_07_00_00-3_mvl40-x86-opt.exe but even after three downloads I still receive an error message when trying to execute the file:
"Zip file is damaged, truncated, or has been changed since it was created...."
Has anyone had any luck with the new firmware on XP?
[a href=\"index.php?act=findpost&pid=219820\"][{POST_SNAPBACK}][/a]
File is corrupt for me also
Dan
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I was able to successfully install this upgrade from my Macintosh. I compared a few newly printed images to some previously printed and I see no changes. This is always a concern to me when upgrading firmware.
It looks like there are some new calibration entries in the image quality menu on the printer. "enable color calibration" (on/off). I don't remember seeing this one before.
The new ability to move roll paper forward and backward using the up/down arrows is welcome. I wish they would have set it up so you didn't have to go into the paper menu to do so. The up/down arrows don't work for anything unless you are in the menus. The could have just made them work for moving paper all the time it seems.
I always like to hear some success stories before I upgrade my firmware so I hope this helps someone else.
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Hmm, din't have luck with update. Updated from Mac and after restarting the printer reports error code 08:11 and refuse to boot.
I guess I will need to call support next week.
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Hmm, din't have luck with update. Updated from Mac and after restarting the printer reports error code 08:11 and refuse to boot.
I guess I will need to call support next week.
[a href=\"index.php?act=findpost&pid=219897\"][{POST_SNAPBACK}][/a]
This is interesting. I've tried to restart the printer twice as it asked for and always it ended up in 08:11 shortly after showing 0% progress bar. Then I've removed ethernet cable from printer, restarted and printer is back alive again and definitely with new firmware. Will give it a test run now.
Apparently in 6 months of testing the new driver HP forgot about ethernet support?
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OK, after rebooting printer lost usage statistics (i.e. only overall ink/paper usage was preserved). If I knew that in advance, I would export it first. Paper presets was there, calibration too, but I've re-calibrated anyway because it was a while since I calibrated last time. Since the exagons seemed a bit more off each other than usual, I also re-did head alignment.
Then the printer refused to print from Mac I did all the other work from. The driver reported that it no longer can connect to the printer. Interestingly it printed from Windows machine. This got fixed by removing the printer and adding it again.
Now all seems to be back in order first prints are same as usually. I think for HP Mathe Litho the printer is now printing slighly faster, or at least machine tends to resonate differently than before, but it might be just me. Can't tell for sure since the logs listing printing times was lost...
I might sound scary, but overall this seems nice update with little improvements all over the place (i.e. web server and menu was slightly extended). Especially look forward to be able to replace the cartridges.
Honza
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I've been downloading the Windows XP version of the firmware for the 24" Z TR12_07_00_00-3_mvl40-x86-opt.exe but even after three downloads I still receive an error message when trying to execute the file:
"Zip file is damaged, truncated, or has been changed since it was created...."
Has anyone had any luck with the new firmware on XP?
[a href=\"index.php?act=findpost&pid=219820\"][{POST_SNAPBACK}][/a]
Same problem with mine - tried it twice - an hour each time.
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Just update the mac version.
It took far longer than other updates ( more than 15 minutes) and it was a lot heavier than previous updates: 550 mb instead ogf the usual 380 mb.
But leaving the machine in peace for some time in the end all works well.
I see some little changes but there is no information from HP about what has changed - I don't know why they don't add a pdf with with information in the download.
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Same problem with mine - tried it twice - an hour each time.
[a href=\"index.php?act=findpost&pid=219913\"][{POST_SNAPBACK}][/a]
Just fyi... I let Ben Wolf (HP) know of the problem with the Windows firmware and he said he'd look into it.
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Just fyi... I let Ben Wolf (HP) know of the problem with the Windows firmware and he said he'd look into it.
[a href=\"index.php?act=findpost&pid=220139\"][{POST_SNAPBACK}][/a]
Thanks Ron
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Thanks Ron
[a href=\"index.php?act=findpost&pid=220158\"][{POST_SNAPBACK}][/a]
You're welcome. Ben responded that the engineering team is now aware of the problem and we should see a new file by tomorrow at the latest.
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Hi folks,
just downloaded and installed the MAC version, everything went flawlessly. Including download it took 1 hour.
Printer is back alive... Didn´t do a test print though.
Best,
Clem
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Ben responded that the engineering team is now aware of the problem and we should see a new file by tomorrow at the latest.
[a href=\"index.php?act=findpost&pid=220193\"][{POST_SNAPBACK}][/a]
The link to the Windows 32 bit version is no longer available. Hopefully, when it becomes available again, it will link to a usable file.
Mike
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Nothing yet. Hopefully this time they're testing before posting.
Its a firmware update I'm looking forward to.
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Still no new firmware file for XP.
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and still no new firmware for XP.....
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Since upgrading my Z3100 44" to this firmware I've gotten the following error twice in the last 2 days while the printer was sitting idle:
79.1:04
In the service manual it lists this as: Recoverable firmware error that does not stop the printing process.
I've had to unplug the printer and restart to continue. I've never seen this before this firmware upgrade.
Anyone else seeing this?
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and still no new firmware for XP.....
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and still no new firmware for XP.....
[a href=\"index.php?act=findpost&pid=221592\"][{POST_SNAPBACK}][/a]
Well--The XP version of the new firmware must have needed lots of work because it is still unavailable for download.
This is disappointing, but I'd hate to install a not ready for primetime build as well!!
Still waiting.
Dave
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Well--The XP version of the new firmware must have needed lots of work because it is still unavailable for download.
This is disappointing, but I'd hate to install a not ready for primetime build as well!!
Still waiting.
Dave
[a href=\"index.php?act=findpost&pid=221871\"][{POST_SNAPBACK}][/a]
It may also be that the dev staff is all busy fussing with whatever printer they're going to announce/show at Photokina.
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Oh, sounds nice. I switch media often and grunt resentfully at the dollar in paper the printer eats each time I load a roll. Arrow control of loaded media would be nice also to get those canvas batches cut off cleanly (it always feels so lame to pop the lever and do it manually). But changing ink mid print!! That's the best news ever.
n.b. 18 months into ownership and continue to be thrilled with the z and its output. been doing some extremely high res tests (full 1200 dpi data) and 10x loupe examination is always a revelation.
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It may also be that the dev staff is all busy fussing with whatever printer they're going to announce/show at Photokina.
[a href=\"index.php?act=findpost&pid=222045\"][{POST_SNAPBACK}][/a]
It’s interesting that it’s taking this long to replace a file. The firmware is the same, whether you’re using Windows or OS X. The firmware just get’s uploaded to the printer. The Windows problem is either a delivery issue (the program that uploads the firmware to the printer), or a corrupt file on the HP server. If the file is corrupt, it’ll take a few seconds to replace it on the server. Done. We all have access to it. It doesn’t take days to perform that task. If it’s a delivery issue, they should only have to recompile the setup program, and put that on the server. Assuming they still have the setup used to create the original executable, it will take a few moments longer to update the server. Either way, it’s not a one week task, not even where I work.
I think they’re testing our patience (at least mine).
Mike
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It’s interesting that it’s taking this long to replace a file. The firmware is the same, whether you’re using Windows or OS X. The firmware just get’s uploaded to the printer. The Windows problem is either a delivery issue (the program that uploads the firmware to the printer), or a corrupt file on the HP server. If the file is corrupt, it’ll take a few seconds to replace it on the server. Done. We all have access to it. It doesn’t take days to perform that task. If it’s a delivery issue, they should only have to recompile the setup program, and put that on the server. Assuming they still have the setup used to create the original executable, it will take a few moments longer to update the server. Either way, it’s not a one week task, not even where I work.
I think they’re testing our patience (at least mine).
Mike
[a href=\"index.php?act=findpost&pid=222192\"][{POST_SNAPBACK}][/a]
I couldn't agree more. We QA a system in less time than they're taking to provide an uncorrupted file. Unless.... those on the Mac are reporting problems with the firmware and they've had to rethink a thing or three.
My patience is being tested as well.
What's always most frustrating is the total lack of communications from HP.
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It may also be that the dev staff is all busy fussing with whatever printer they're going to announce/show at Photokina.
[a href=\"index.php?act=findpost&pid=222045\"][{POST_SNAPBACK}][/a]
I would imagine so. That is no excuse for not having support on urgent issues for current users. Throwing a fmwr together , posting it then running for cover under the guise that there is a new product launch?
BTW the op sys on Z is a Linux set up so if there are problems in getting it into the printer it's the installer, probably not the firmware itself.
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Time to report once again that there is no new firmware for XP for the Z3100.
With this kind of customer support I don't understand why anyone would buy a Z3200 no matter how good the printer is.
Oh yeah, no word at all from HP on this.
I did receive a goofy "HP Support" email from them that really contained no useful information at all.
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Hi Ron-
yeah, I got a "support email"; Every time I get one I think "this one will finally have something important." But no, even though I only signed up for z3100 updates, it only has something about "ITRC or BSC", whatever the hell that is! And the worst part is I never do get the emails about the new z3100 firmware, I have to hear about that here first!
But the z3200 is great, I have to say. If I had to choose between good emails or good printers, well...
Hang in there, buddy.
Bill
Time to report once again that there is no new firmware for XP for the Z3100.
With this kind of customer support I don't understand why anyone would buy a Z3200 no matter how good the printer is.
Oh yeah, no word at all from HP on this.
I did receive a goofy "HP Support" email from them that really contained no useful information at all.
[a href=\"index.php?act=findpost&pid=224900\"][{POST_SNAPBACK}][/a]
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Hi Ron,
I was just over to the HP Site and there is a new Firmware for the HPZ3100ps entitled:
HPZ3100ps GP PHOTO Printer Firmware Upgrade
Download »Type: Firmware
Version: TR12PS-7.0.0.3-5 (9 Sep 2008)
Operating System(s): Mac OS X, Mac OS X 10.5
File name: TR12-TR12PS_07_00_00-3_mvl40-x86-opt_B.dmg (332 MB)
Is this what you are looking for?
Also, it doesn't appear that the drivers have been updated.
I'm holding off until I hear more from regular users.
Nothing yet. Hopefully this time they're testing before posting.
Its a firmware update I'm looking forward to.
[a href=\"index.php?act=findpost&pid=220669\"][{POST_SNAPBACK}][/a]
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Hi Ron,
I was just over to the HP Site and there is a new Firmware for the HPZ3100ps entitled:
HPZ3100ps GP PHOTO Printer Firmware Upgrade
Download »Type: Firmware
Version: TR12PS-7.0.0.3-5 (9 Sep 2008)
Operating System(s): Mac OS X, Mac OS X 10.5
File name: TR12-TR12PS_07_00_00-3_mvl40-x86-opt_B.dmg (332 MB)
Is this what you are looking for?
Also, it doesn't appear that the drivers have been updated.
I'm holding off until I hear more from regular users.
[a href=\"index.php?act=findpost&pid=224961\"][{POST_SNAPBACK}][/a]
Thanks for the info!
Unfortunately I'm looking for the latest firmware for the base Z3100 on Windows XP. The firmware for base Z on the Mac has been available for several weeks now.
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I'm holding off until I hear more from regular users.
[a href=\"index.php?act=findpost&pid=224961\"][{POST_SNAPBACK}][/a]
Come on Tom! You first. You act like you've been burned before or something.
Oh yeah, me too.
I am curious if this version might solve my problem with needing to connect my Z3100ps GP over USB directly to retrieve my paper list and add profiles, a feature brought about by the last firmware upgrade.
As with Bill, I choose good printing over good email (support), but I sorely wish the decision wasn't binary. Could we have a little middle ground, please?
Did I mention that I'm more than a little jealous, though, at those that were a part of the beta program on the Z3200? Were you involved with HP before this model, Bill? Was this a result of your being a vocal critic of aspects of the Z3100? If that is the case, you have to give a little back to HP for the foresight to get input from sources outside the HP glee club.
Why they can't manage to post the new software for XP, and why they can't seem to make their alert system function for useful purposes like software alerts though, is all a part of the strange black box we call HP.
-Ron H.
PS: I just noticed that there are new paper presets available for many, but not all HP substrates, on the Postscript downloads page. While it would be nice to know what is different about these from previous presets, I guess if you are going to be reprofiling anyway due to new firmware, you might as well delete all of the older presets and replace them as a matter of course. That old wary feeling still creeps back sometimes, though . . .
-Ron H.
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I wouldn't be jealous of beta testing HP stuff. I am glad however others will do it as someone will have to.
I had to print on one (well didn't have to they had Epson and Canon too) at Photokina.
They have tagged the profiles into the media presets. Who ever did the testing might not have seen the bugs I saw in the software. Good luck is all I can say.
I saw print defects that were in the original Z printers before the mad dashes at fixing the red for matte paper which were to the detriment of the other color maps come back again in the 3200. Grey transition problems, GE problem, contouring and other things that were at least on this particular 3200 PS shocking. Oh maybe someone put the wrong inks in.....
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I wouldn't be jealous of beta testing HP stuff. I am glad however others will do it as someone will have to. <snip>
I saw print defects that were in the original Z printers before the mad dashes at fixing the red for matte paper which were to the detriment of the other color maps come back again in the 3200. Grey transition problems, GE problem, contouring and other things that were at least on this particular 3200 PS shocking. Oh maybe someone put the wrong inks in.....
[a href=\"index.php?act=findpost&pid=225001\"][{POST_SNAPBACK}][/a]
Neil-
Are you suggesting that you shouldn't need a hammer to get stubborn cartridges that don't seem to fit right? What if you run out of the right kind of cartridge at a major trade show? Even then?
Your point about the beta testing is well taken. Shiny and new is great when it all works, but sorting out green software and hardware must have it's own special frustrations at times. Extrapolating from some of my own troubles here and there, of course, which must pale by comparison.
Your post implies that only part of the red gamut expansion on the Z3200 was from ink formulation, and the rest was from adjustments to the color lookup tables? Yours seems to be the first less than enthusiastic comment I've read about it, if so.
-Ron H.
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Come on Tom! You first. You act like you've been burned before or something.
Oh yeah, me too.
I am curious if this version might solve my problem with needing to connect my Z3100ps GP over USB directly to retrieve my paper list and add profiles, a feature brought about by the last firmware upgrade.
As with Bill, I choose good printing over good email (support), but I sorely wish the decision wasn't binary. Could we have a little middle ground, please?
Did I mention that I'm more than a little jealous, though, at those that were a part of the beta program on the Z3200? Were you involved with HP before this model, Bill? Was this a result of your being a vocal critic of aspects of the Z3100? If that is the case, you have to give a little back to HP for the foresight to get input from sources outside the HP glee club.
Why they can't manage to post the new software for XP, and why they can't seem to make their alert system function for useful purposes like software alerts though, is all a part of the strange black box we call HP.
-Ron H.
PS: I just noticed that there are new paper presets available for many, but not all HP substrates, on the Postscript downloads page. While it would be nice to know what is different about these from previous presets, I guess if you are going to be reprofiling anyway due to new firmware, you might as well delete all of the older presets and replace them as a matter of course. That old wary feeling still creeps back sometimes, though . . .
-Ron H.
[a href=\"index.php?act=findpost&pid=224985\"][{POST_SNAPBACK}][/a]
Good points, Ron.
Epson has the Print Academy and Canon has the poohbahs of Light. He have Robert and Bill for the Z3200. I am very thankful that both have had the opportunity to work with HP much as Neil did with the Z3100. It seems to be the main pipeline of real world information on the printers.
I'm not afraid of the new firmware and will try it once its available. I've not been burned on firmware yet. Drivers and software, well that's a different story, but I was able to recover from their mistakes.
My Z3100 is still doing a super job for me but I'm getting irritated by the treatment from HP. I guess they really don't understand this market niche.
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Thanks for the info!
Unfortunately I'm looking for the latest firmware for the base Z3100 on Windows XP. The firmware for base Z on the Mac has been available for several weeks now.
[a href=\"index.php?act=findpost&pid=224966\"][{POST_SNAPBACK}][/a]
Hi Ron,
Sorry, I thought you had the same machine as me ;-)
Here are a few quick questions for you or anybody....
When you do a firmware upgrade, the printer looses all the jobs in the queue, and you have to recalibrate your papers and make new profiles. It would be really great for me if you could pull jobs of the printer and then upload them later, as I have done years ago with RIP Software on my then large format Epson Stylst Color 3000 printer. Doesn't that make sense or not? Also I used to be able to archive jobs that require reprinting. Of course back then the RIP was in the computer and controlling the printer.
Wouldn't it be great if HP offered a list of what changes are incorporated into the new firmware?
Is it just me who sees this as an oversight?
Thanks, and so long for now, TOM
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Wouldn't it be great if HP offered a list of what changes are incorporated into the new firmware?
Is it just me who sees this as an oversight?
Thanks, and so long for now, TOM
[a href=\"index.php?act=findpost&pid=225282\"][{POST_SNAPBACK}][/a]
Tom-
I'm the Ron with the same printer/OS as you. Rons are a dime a dozen around these parts . . .
Here is what HP lists under fixes on the download page. I assume these apply to all of the 3100 models:
"--You will be able to replace a cartridge that has run out of ink in the middle of a print without needing to cancel the print.
--When loading photo papers, the printer will ask if you want to cut the leading edge of the paper.
--A firmware upgrade will not delete custom paper presets from the printer.
--There will be a new option in the Paper menu to advance and reverse paper without cutting it.
--The processing speed when printing large images or rotated images through the PostScript driver has been improved"
They all sound good to me.
I will most likely take the bait and upgrade when I'm back at work on Monday. Details to follow.
-Ron H.
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Hi everyone,
In case it helps anyone, I got fed up with waiting for HP to supply the XP version of the new firmware, and logged a call with them for it.
They responded with -> use the MAC version - Download it, expand it and then ftp the file to the printer.
So I downloaded the MAC version for my printer (Z3100 44 inch) and extracted the firmware file using Transmac. I ended up with the file TR12-MVL-U-7.0.0.3-5.fmw.
Instead of using ftp to transfer it to the printer as HP suggested - I just used the standard web interface to upload the new file.
It all appears to be working perfectly.
Hope this helps,
Richard.
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Hi Ron H.,
Thanks for the clarifications. Especially that there is a Ron out there with my model I knew that!
Cartridge replacement is very helpful. The warnings for low ink seem to start at around 20 ml, a point that leaves a fairly useable quantity of ink left wasted. I've tried to "run them dry" but that gets nerve racking, so I usually try to keep an eye on the reported amount of ink left and change them when they get to less than 5 ml.
Processing speed will be very welcomed also. I try not to flip jobs knowing it will take longer, and I have a few really large PS jobs that have crunched for nearly 2 hours before they actually printed. That's why I would love to be able to off load the RIPPED files from the Queue and archive them. Maybe someday? Processing. Processing.
Can't wait to hear of your experience with the latest FW upgrade.
Keep us posted, please.
Thanks, and so long for now, TOM
Tom-
I'm the Ron with the same printer/OS as you. Rons are a dime a dozen around these parts . . .
Here is what HP lists under fixes on the download page. I assume these apply to all of the 3100 models:
"--You will be able to replace a cartridge that has run out of ink in the middle of a print without needing to cancel the print.
--When loading photo papers, the printer will ask if you want to cut the leading edge of the paper.
--A firmware upgrade will not delete custom paper presets from the printer.
--There will be a new option in the Paper menu to advance and reverse paper without cutting it.
--The processing speed when printing large images or rotated images through the PostScript driver has been improved"
They all sound good to me.
I will most likely take the bait and upgrade when I'm back at work on Monday. Details to follow.
-Ron H.
[a href=\"index.php?act=findpost&pid=225306\"][{POST_SNAPBACK}][/a]
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Hi everyone,
In case it helps anyone, I got fed up with waiting for HP to supply the XP version of the new firmware, and logged a call with them for it.
They responded with -> use the MAC version - Download it, expand it and then ftp the file to the printer.
So I downloaded the MAC version for my printer (Z3100 44 inch) and extracted the firmware file using Transmac. I ended up with the file TR12-MVL-U-7.0.0.3-5.fmw.
Instead of using ftp to transfer it to the printer as HP suggested - I just used the standard web interface to upload the new file.
It all appears to be working perfectly.
Hope this helps,
Richard.
[a href=\"index.php?act=findpost&pid=225467\"][{POST_SNAPBACK}][/a]
Thanks, Richard!!!! I'll give it a try.
Hmmmmm..... $54 for TransMac - maybe I'll wait
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Thanks, Richard!!!! I'll give it a try.
Hmmmmm..... $54 for TransMac - maybe I'll wait
[a href=\"index.php?act=findpost&pid=225493\"][{POST_SNAPBACK}][/a]
I downloaded the 30day trial version - works well.
Richard.
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I downloaded the 30day trial version - works well.
Richard.
[a href=\"index.php?act=findpost&pid=225495\"][{POST_SNAPBACK}][/a]
Excellent!!! Thanks for the quick response, Richard. I'll definitely give it a try.
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Hi everyone,
In case it helps anyone, I got fed up with waiting for HP to supply the XP version of the new firmware, and logged a call with them for it.
They responded with -> use the MAC version - Download it, expand it and then ftp the file to the printer.
So I downloaded the MAC version for my printer (Z3100 44 inch) and extracted the firmware file using Transmac. I ended up with the file TR12-MVL-U-7.0.0.3-5.fmw.
Instead of using ftp to transfer it to the printer as HP suggested - I just used the standard web interface to upload the new file.
It all appears to be working perfectly.
Hope this helps,
Richard.
[a href=\"index.php?act=findpost&pid=225467\"][{POST_SNAPBACK}][/a]
Richard,
Thanks for the heads up and for thinking outside the box. I used the TransMac trial version to copy the fmw file and all updated on my Z3100 smoothly. No errors.
The option to cut or not to cut off the leading edge of the glossy paper is a great addition to the firmware, and if you do elect to cut off the edge, it now only cuts off 2 inches. This is great!
Jim
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Tom, and others interested in the PS version on a Mac-
I just ran the firmware updater and successfully loaded the new firmware. All went according to plan, except for an error message that seems to have been a red herring. I got an error of 68:03, which means "loss of engine counters tracking". It was cured with a restart, and all seems fine after the upgrade.
To your delight, Tom, the Job Queue and Job Accounting logs are intact and unchanged. Unfortunately, for my particular problem, I'm still unable to retrieve the Custom Paper list while connected via ethernet network, although I can calibrate and add new paper types over the network.
I notice that there is now a paper move menu command in the paper submenu. I'm looking forward to that new functionality, as well as the ability to change cartridges on the fly (testing this feature soon). I will test the ability to load photo papers without trimming the leading edge with my next paper change, although I won't know what to do about wrapping in progress rolls of paper without a bountiful supply of three inch paper trimmings (!).
-Ron H.
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Hi Ron H.,
Thanks for the report!
I now have no excuse to do mine at the first possible chance.
So long for now, TOM
Tom, and others interested in the PS version on a Mac-
I just ran the firmware updater and successfully loaded the new firmware. All went according to plan, except for an error message that seems to have been a red herring. I got an error of 68:03, which means "loss of engine counters tracking". It was cured with a restart, and all seems fine after the upgrade.
To your delight, Tom, the Job Queue and Job Accounting logs are intact and unchanged. Unfortunately, for my particular problem, I'm still unable to retrieve the Custom Paper list while connected via ethernet network, although I can calibrate and add new paper types over the network.
I notice that there is now a paper move menu command in the paper submenu. I'm looking forward to that new functionality, as well as the ability to change cartridges on the fly (testing this feature soon). I will test the ability to load photo papers without trimming the leading edge with my next paper change, although I won't know what to do about wrapping in progress rolls of paper without a bountiful supply of three inch paper trimmings (!).
-Ron H.
[a href=\"index.php?act=findpost&pid=225597\"][{POST_SNAPBACK}][/a]
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Free programs such as PowerISO open it too. Thanks for the info to use the mac version, I didn't even think they would be the same! Worked great!!
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So, does this firmware upgrade work on all versions of Mac OS, WinXP, Vista, Vista64bit, etc. or is there a difference with 64 bit versions?
Larry
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I downloaded the Firmware and it runs fine (running Mac OSX). I get an error message on the printer screen saying "domain_Not_Set_ Invalid" which is annoying, but everything works fine. I notice the paper advance is working - you go into Paper, then "move paper", then arrow up or down. Works smoothly but is not really elegant, particularly as you have to press the "X" button to exit out, then if you press the advance/cut button to the left of the screen, it advances the two inches first, then cuts, as it always did. I don't see a "just plain cut" option which is a shame. What good does it do to move the paper without being able to cut it precisely as well? Oh well...
Fuhgeddaboudit I guess...
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I've got the Z3100PS 24", running XP. Today I found a reference on the HP website for the new firmware for my setup.
Z3100PS WinXP firmware (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3204977&prodTypeId=18972&prodSeriesId=3204970&swLang=8&taskId=135&swEnvOID=228)
There are still no new drivers (since 5/08), but new downloads for paper presets.
I had no problems upgrading to the new firmware. I'm happy, because my Gray ink is down to about 12 ml. Hopefully, the new feature will really allow me to change a cart during a pause in the printing.
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I had no problems upgrading to the new firmware. I'm happy, because my Gray ink is down to about 12 ml. Hopefully, the new feature will really allow me to change a cart during a pause in the printing.
[a href=\"index.php?act=findpost&pid=225673\"][{POST_SNAPBACK}][/a]
That's the new feature that means the most to me. I'm unpacking the firmware for the Mac right now so that I can update my 24" base Z3100 on XP Pro.
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So, does this firmware upgrade work on all versions of Mac OS, WinXP, Vista, Vista64bit, etc. or is there a difference with 64 bit versions?
Larry
[a href=\"index.php?act=findpost&pid=225665\"][{POST_SNAPBACK}][/a]
Larry,
The firmware is software that is applicable to the printer only. The operating system dependence is only for compression of the file and delivery to the printer.
The approach I outlined above should work for any PC system - just make sure you have the right firmware for your printer version!
BTW, HP told me "two weeks" for an updated XP version to be placed back on their web site. I really don't understand HP - good printer though.
Richard.
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Same here. I lucked out on the last one, and made it JUST past a print, and have another just under 20% that will have to be changed in a couple weeks.
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Thank you for posting this solution, It certainly addresses a few of the niggles I still have with my printer.
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Hi everyone,
In case it helps anyone, I got fed up with waiting for HP to supply the XP version of the new firmware, and logged a call with them for it.
They responded with -> use the MAC version - Download it, expand it and then ftp the file to the printer.
So I downloaded the MAC version for my printer (Z3100 44 inch) and extracted the firmware file using Transmac. I ended up with the file TR12-MVL-U-7.0.0.3-5.fmw.
Instead of using ftp to transfer it to the printer as HP suggested - I just used the standard web interface to upload the new file.
It all appears to be working perfectly.
Hope this helps,
Richard.
[a href=\"index.php?act=findpost&pid=225467\"][{POST_SNAPBACK}][/a]
Richard –
Thanks for that. I had tried downloading the Mac version a week or so ago, but was unaware of Transmac, and so wasn’t sure of the file integrity after extracting it. It appears that the printer runs its own checksum on the firmware file to be uploaded, so I probably wouldn’t have messed up anything had I tried. At any rate, I uploaded the firmware last night, and updated the drivers as well on my XP system. It went seamlessly. It even appears to have fixed a problem I was having with the left margin being short be 0.1” causing prints to be offset in both CS2 and CS3.
Mike
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Are we looking for: TR12-TR12PS_07_00_00-3_mvl40-x86-opt_B.exe
It is on the HP website here. (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=3204970&prodNameId=3204980&swEnvOID=228&swLang=8&mode=2&taskId=135&swItem=pl-59726-2)
I am downloading as we speak, looks like it's for the PS GP version of the Z3100, which I have.
Edit: I see someone has already posted this above. Anyways, 35% down so far.
Edit: OK, all finished, downloaded and installed. Seemed painless enough. Total time about 20mins including downloading it.
Can't wait to try out the mid print ink change!
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Did I mess up?
Last night I installed the new Z3100PS GP 24" firmware, for WinXP. I read the note saying to first install the latest drivers, posted in May, '08. I didn't bother checking, thinking that I certainly updated the drivers recently.
This morning I checked the drivers, and, lo and behold! they were not the latest version. I downloaded the Raster driver, clicked on the .Exe file to unzip it, and OK'd the install.
After it was done, I found a second Z3100 icon in Printers & Faxes. The new one was labeled HP Designjet Z3100ps 24" Photo-1 PCL3, and had as its driver, 61.73.361.41, and in the window below that it said HPl 31P03.GP2 2.12.2008. Opening the Prefs, I found that my custom page sizes were not all there.
I checked the old printer icon. It was labeled HP Designjet Z3100ps 24" Photo, and the driver was listed also as 61.73.361.41, and in the window below was listed
HPl 31 P03.GPD. My custom sizes were all there.
Should I de-install one or both, start over, or just select one when printing? Which one should I select?
It's funny that you don't hear the term "User Friendly" anymore...
One last thing: Should I have downloaded the HPGL/2 & RTL, and Postscript drivers as well, or am I OK with just the Raster driver, since I don't use postscipt files?
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Did I mess up?
Last night I installed the new Z3100PS GP 24" firmware, for WinXP. I read the note saying to first install the latest drivers, posted in May, '08. I didn't bother checking, thinking that I certainly updated the drivers recently.
This morning I checked the drivers, and, lo and behold! they were not the latest version. I downloaded the Raster driver, clicked on the .Exe file to unzip it, and OK'd the install.
After it was done, I found a second Z3100 icon in Printers & Faxes. The new one was labeled HP Designjet Z3100ps 24" Photo-1 PCL3, and had as its driver, 61.73.361.41, and in the window below that it said HPl 31P03.GP2 2.12.2008. Opening the Prefs, I found that my custom page sizes were not all there.
I checked the old printer icon. It was labeled HP Designjet Z3100ps 24" Photo, and the driver was listed also as 61.73.361.41, and in the window below was listed
HPl 31 P03.GPD. My custom sizes were all there.
Should I de-install one or both, start over, or just select one when printing? Which one should I select?
It's funny that you don't hear the term "User Friendly" anymore...
One last thing: Should I have downloaded the HPGL/2 & RTL, and Postscript drivers as well, or am I OK with just the Raster driver, since I don't use postscipt files?
[a href=\"index.php?act=findpost&pid=225791\"][{POST_SNAPBACK}][/a]
You can delete and reinstall the raster driver. The others are for other types of cad or printing apps that you don't need for PHotoshop or Adobe apps anyway. You can install the PS driver too though as you can print directly to the Postscipt driver.
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Am I doing this right?
I could use a bit of help, since I've never unpacked anything Mac on my PC.
After using TransMac, kindly recommended by others here, the resulting file for my Base Model Z3100 is "TR12-MVL-U-7.0.0.3-5.fmw," which weighs in at 527,860 KB. Is that correct? I want to be sure I'm not attempting to install something incorrect.
This file is far larger than the 6.0.0.8 file "TR12-TR_06_00_00-8_mvl31-x86-opt_B.fmw," which was only 374,099 KB (this was from the self-extracting .exe). Perhaps it's additional paper presets that make the new file so big, but the disaparity is disconcerting.
Thanks for your help.
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Am I doing this right?
I could use a bit of help, since I've never unpacked anything Mac on my PC.
After using TransMac, kindly recommended by others here, the resulting file for my Base Model Z3100 is "TR12-MVL-U-7.0.0.3-5.fmw," which weighs in at 527,860 KB. Is that correct? I want to be sure I'm not attempting to install something incorrect.
This file is far larger than the 6.0.0.8 file "TR12-TR_06_00_00-8_mvl31-x86-opt_B.fmw," which was only 374,099 KB (this was from the self-extracting .exe). Perhaps it's additional paper presets that make the new file so big, but the disaparity is disconcerting.
Thanks for your help.
[a href=\"index.php?act=findpost&pid=225799\"][{POST_SNAPBACK}][/a]
My file is indicated as being 527,860 KB in Explorer and 540,528,374 bytes in DOS. After you upload the file to the printer, the printer will verify that the new file is OK (front panel display says something like “Checking file…”) before it overwrites the old firmware.
Mike
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Am I doing this right?
I could use a bit of help, since I've never unpacked anything Mac on my PC.
After using TransMac, kindly recommended by others here, the resulting file for my Base Model Z3100 is "TR12-MVL-U-7.0.0.3-5.fmw," which weighs in at 527,860 KB. Is that correct? I want to be sure I'm not attempting to install something incorrect.
This file is far larger than the 6.0.0.8 file "TR12-TR_06_00_00-8_mvl31-x86-opt_B.fmw," which was only 374,099 KB (this was from the self-extracting .exe). Perhaps it's additional paper presets that make the new file so big, but the disaparity is disconcerting.
Thanks for your help.
[a href=\"index.php?act=findpost&pid=225799\"][{POST_SNAPBACK}][/a]
Same here on the file size. DMG is actually more than just the firmware, its a disk image of sorts on the Mac. I'm not a Mac expert so this explanation may be weak.
Upload through the Printer Utility firmware update went smoothly and everything seems to be working A-OK.
A real tip of the hat to Richard for providing us a workaround.
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Worked like a charm. Transmac took more than hour to unzip (yeah, I know that's not the right word) the firmware file. To upload to the printer, I didn't use the HP Printer Utility. I just typed the IP addresses of my printers (I have two Z3100's) accessed their internal Web server and clicked on the firmware update option. After verrrrrrry slowly sipping a cup of tea with honey, all was well with my printers.
Hail, Richard! I bow to your insightful solution to a problem that never should have been. Thank you very much for being a genius!
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Took 20 seconds in PowerISO.
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I just uploaded the firmware successfully on my XP system. Power ISO didn't recognise the file format - possibly because it's an older version. However, Transmac did the job. Just testing the paper load option for gloss/satin papers - absolutely brilliant, now no more paper trimming wastage - something HP should have had in the machine from the start. Now just to see how ink swaps go when the time comes during a print. Light cyan now down to 5% so can't be long.
Thanks for the heads up Richard!
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Well, upgraded my z3100 yesterday and although it went well, I lost all my job accounting.
For anyone who does this, at certain points of the upgrade, the panel on the printer goes blank for quite a while. Don't panic, just be patient...
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Not sure I completely understand. Is this version only for the PS/GP version printers?
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Not sure I completely understand. Is this version only for the PS/GP version printers?
Nope. Version 7 is for all Z3100's - although I don't think they've posted it for XP yet. We've been doing the work around thanks to Richard's advice.
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Thanks, my warranty ran out yesterday and I don't know if they will help again if needed.
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I just did an ink swap halfway printing on Epson Premium Luster - absolutely no issues. Must have been a few minutes before I noticed the printer had stopped, so I'm happy with it!
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I guess I am pretty much an idiot. After reading the post here about the upgrade I decided to wait for the XP version. As I looked I thought that I had found it and downloaded it and ran it. Now I have an 79-04 error on the printer screen and after 3 restarts it still will not come up. It says if problem continues "call HP Support". Any suggestions ?
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I guess I am pretty much an idiot. After reading the post here about the upgrade I decided to wait for the XP version. As I looked I thought that I had found it and downloaded it and ran it. Now I have an 79-04 error on the printer screen and after 3 restarts it still will not come up. It says if problem continues "call HP Support". Any suggestions ?
I posted the XP link earlier in this thread. Here it is again:
XP page for firmware (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3204977&prodTypeId=18972&prodSeriesId=3204970&swLang=8&taskId=135&swEnvOID=228)
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That's only got the GP - the base model is still blank.
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I just uploaded the new firmware to my 44" GP PS, through HP Printer Utility Ver 1.4. Went off without a hitch.
Stu
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I just got off the phone with HP and they are telling me, after going through all the steps, that apparently I need a new' formatter'. I bought this thing in March this year and they are telling me that my warranty expires today(thought it was yesterday), I thoght that the warranty was for 1 year next day service.
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The exact thing happened to me after upgrading my firmware to TR12-7003.
The same error - and installing a new formatter. After installing the new formatter I was able to install TR12-7003 successfully.
Obviously this is no coincidence. The firmware is either killing the formatter or is incompatible with something on it.
My Z3100 was a very early model purchased in Jan 2007. I wonder if the formatter cards have different versions and some are more compatible than others.
If anyone is unfamiliar with the formatter card it is what the ethernet / usb connectors are attached to (removed from the printer by removing the 2 small screws) and contains the hard drive and what looks like the majority of the computer electronics for the printer.
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Well, upgraded my z3100 yesterday and although it went well, I lost all my job accounting.
All of computer equipment in my shop are connected on a LAN, and I have a DSL modem attached. I have setup the printer to email me accounting reports after each print job.
If you dial into the printer IP address in your web browser, goto Setup, under CONFIGURATION click Printer Settings. Under Accounting, enable Send Accounting Files. Under Send Accounting Files To enter your real email address that you currently receive emails through. For Send Accounting Files Every, set it to 1.
Then under CONFIGURATION click E-mail Server. Enter the SMTP server IP address here, if you don't know it, contact your Internet Service Provider or network guru. My provider is Telus and the true SMTP server I use for incoming and outgoing mail is mail.svc.telus.net so using the Forward DNS Lookup tool found at http://www.lookupserver.com/ (http://www.lookupserver.com/) it provides me with the correct IP address to fill in these blanks. For Printer Email Address, I just made one up. I receive emails from this made up address and have my Outlook Express set with a rule to pop all of these into a Printer Reports folder I created under my Inbox. Works like a charm.
PS I downloaded the new firmware from the link (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3204977&prodTypeId=18972&prodSeriesId=3204970&swLang=8&taskId=135&swEnvOID=228) as provided, dialed into my printer using a web browser, clicked on Setup, and chose Firmware update under Maintenance and bingo bango, everything went smoothly. All is well. Did not lose my job queue or my accounting.
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Just finished uploading the new firmware to my 44in Z3100PS GP. Didn't have any problems. Very happy.
Hi all,
Well all your success stories pushed me over the edge.
I just uploaded the new firmware to my 44" Z3100ps GP, and all went well.
I've got a few ink carts with less than 10 ml so I hope to test the new ink changing techniques.
For Mac OS X.5 Leopard, I didn't have to change the drivers or Printer Utility which was welcomed.
APS has been upgraded to v1.4, and I did do that upgrade also.
Good luck to all those who are still waiting to upgrade.
Thanks, and so long for now, TOM
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>snip<
After some thought - sleeping on it (a nightmare involving drunken clowns who lost their noses put on goth style makeup) I decided to edit my rant. I was being much too kind.
Firmware posted for weeks on end which we have to hack to make it work. Now its not there at all. The software support is a nightmare. If HP execs expect me to move up to a 3200 to get software that works they must be drunk.
I know that if the engineers at HP were allowed the time to fix this they could. Its the higher ups at HP that leave us in this predicament. In my Epson days there were bugs. Epson fixed them. This HP has had obvious and well known driver bugs which have never been corrected. The hardware behaviour issues which we now know could have been fixed over a *year* ago are only now being addressed by firmware which by the way is, well, loop back to the top of my post and continue. Over and over and over. Pathetic really.
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HP needs an i in there for idiots. Now all the links for the firmware download go nowhere. Even the one for Mac and the GP model. HiP or HPi hmmm. I like to be nice even in the face of incompetence but I do reach a boiling point. They're retards.
What about the fact that new firmware appears to cause a hardware failure in the early models of the Z3100 based on the reports above? (And since the same problem occurred in two separate cases, it appears to be related to the firmware and not an unrelated hardware problem.)
If those reports are accurate, and the cause is directly related to the firmware rather than coincidental and unrelated hardware failure, then it constitutes a text book case of incompetent tech support from HP.
I have had serious problems with the software and firmware for the Z3100. At the moment the printer limping along and working. I'm leaving well enough alone and not installing any of the new firmware or software releases.
I have one of the earliest models of the Z3100, and the last thing I need is a hardware failure caused by new firmware.
Charles described it exactly right.
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Marty,
Sorry, but your rants are becoming tiresome.
Jim
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Marty,
Sorry, but your rants are becoming tiresome.
Jim
Jim:
Why don't you respond to the point instead of engaging in name calling?
Tell me how you can defend a company that based on reports in this thread has turned out firmware that causes a hardware failure in their own printers? That is not a rant. That is a fact based on user reports in this thread. (And I even qualified that, by saying "if those reports are accurate" and it wasn't a "coincidental and unrelated" hardware failure, but that appears to be unlikely since it happened in at least two separate cases.)
If that is not incompetent tech support, then please define those terms for me.
How bad does tech support have to be before you call it incompetent?
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iHP? Or HiP? Or HiPi? I like it!
I did go to the link from earlier in this thread, and the mac version started to download. Still no XP version tho... Maybe it was just an iHiccuP!
Bill
HP needs an i in there for idiots. Now all the links for the firmware download go nowhere. Even the one for Mac and the GP model. HiP or HPi hmmm. I like to be nice even in the face of incompetence but I do reach a boiling point. They're retards.
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Marty,
Sorry, but your rants are becoming tiresome.
Jim
I agree. We need a moderator on this board.
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I agree. We need a moderator on this board.
I post one comment noting the fact that the firmware has caused hardware failures, and describing that as incompetent tech support if it is true. That seems to be a pretty logical and straight forward conclusion.
Next, I am accused of a rant. I respond by asking Jim to explain how that comment is a rant, and challenge him to explain how it is not incompetence on the part of tech support if HP firmware has caused hardware failures. And if that is not a definition of incompetence then what is? No response to that.
Next, one of the biggest defenders of HP, no matter what the circumstances, and no matter what HP may do, wants a moderator so that comments critical of HP can be censored!
But still no response to the original point. If firmware causing hardware failures is not incompetence in tech support, then what qualifies as your definition of incompetent tech support for those of you who defend HP at all costs and no matter what?
Instead of name calling, and calling for censorship, how about if you respond to the point I made?
P.S. Moderators are needed when personal attacks occur. My comments have addressed the record of HP, and not been personally directed at individual forum members -- unless and until I was forced to respond to attacks directed at me. Go back and read my first posting in this thread, above. My choice of words was carefully qualified and judicious. To now call for censorship is just plain silly and absurd. Is that the best you can do when defending HP? To not address the points I made, but instead call for censorship?
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Those who have problems tend to outspeak those who are content as the latter are busy, working.
I've been busy, working. I've got the latest firmware; installed no problem (March 2007 vintage printer). My 44" z3100 is running like a champ. My customers love the output; they can't get enough of the sharpness, the gamut (fine art repro customers especially) and the extreme durability of the inkset. (I'm using a photo print as a mousepad, for chrissake, and it just won't fail.) It's cheap to run (especially now with the run-to-empty firmware), cheap to own, takes care of itself and last time I checked it was on sale for about half the price I paid for it. As far as I'm concerned, if you're in the market for a LF printer, you'd be a fool to dismiss the z3100. The only piece of equipment I own that earns me more money is my 85/1.4. And the only reason I don't sleep with it is because it snores too much.
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LOL... We REALLY could benefit from a moderator.
Now, back to the firmware...Anyone running the new firmware on XP 64 or Vista 64?
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I don't know. There will always be folks who respond inappropriately, and in fact, many of us, in my experience, have probably responded inappropriately at some time on some board- it's the nature of email and forum communication. I think the key is to learn who tends to go off and who doesn't, and to not respond when they do. I have found that many people who tend to respond inappropriately also make positive at other times.
Bill
I agree. We need a moderator on this board.
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I don't know. There will always be folks who respond inappropriately, and in fact, many of us, in my experience, have probably responded inappropriately at some time on some board- it's the nature of email and forum communication. I think the key is to learn who tends to go off and who doesn't, and to not respond when they do. I have found that many people who tend to respond inappropriately also make positive at other times.
Bill
I appreciate Bill's comment, and all the more so because he has earned my respect. I have nonetheless decided to no longer post in or participate in the printers forum. No more "rants" from me. This is my final posting.
My recent posts made two points, and the defenders of HP at-all-costs disagreed even with these:
(1) That anyone who receives equipment for free, such as the Z3200, either on a temporary or permanent basis, has an ethical obligation to disclose that when posting either positive or negative comments -- but especially in the case of posting positive reviews.
It is a clear cut ethical conflict of interest to not do so.
The only person who did so, in the case of the Z3200, was Bill Morse, and I again commend and compliment him for doing so. Bill also educated me on my own naivety. It hadn't occurred to me that those posting and reporting on the Z3200 received it for free. Bill flatly asserted that it applied in the case of every posting from every person who has a Z3200, since it is not even available for sale yet. No, that hadn't occurred to me, and I doubt it would be so self-evident to a casual reader of the forum.
Apparently everyone else thinks it is acceptable to take free equipment, not disclose that fact, and post rave reviews. In my view, those that do so are little more than a paid corporate shill because they declined to openly state their affiliation. Failure to report such a financial relationship is a serious conflict of interest.
Please note that this is not a criticism of HP. This has nothing to do with HP. It has everything to do with those who receive the free equipment, post rave reviews, and do not disclose that fact.
(As I also noted, the only exception to that is someone who is generally known to have a paid relationship with a company, and that applies to one individual who posts in the printers forum with regards to Epson. Everyone knows who he works for, he hasn't made any attempt to hide that affiliation, but has in fact previously acknowledged and disclosed it, and the above is not a reference to that individual. Nor does it apply to one or two others who sell printers, including both HP and Epson, and who have disclosed that relationship.)
(2) There were two postings that the new firmware caused a hardware failure. One of those posted that this occurred after his warranty had expired. Presumably that means that he had to spend hundreds of dollars for a service call for the parts and labor; or he had to pay for the part himself at an unknown cost but replaced it himself.
Either way, it means that in two cases the firmware allegedly DAMAGED the printer based upon those reports.
Please note that my original posting was carefully worded to qualify that based upon whether those reports are accurate. But I have no reason to dispute their accuracy. Do you?
For those of you who so violently objected to my summary, how would you feel if you had to pay to repair the Z3100 printer after it was allegedly damaged by HP's own firmware download?
Yes, I called that incompetence on the part of HP -- if, as I said, it was in fact caused by the firmware and the hardware failure was not a simple coincidence. But the latter is unlikely since the same thing, involving the same exact part, happened to two different individuals.
(3) This forum, IMHO, has increasingly become an outlet for those who only wish to defend HP. And if you dare call it like it is -- that it is incompetence for HP firmware to allegedly damage an HP printer -- you are accused of rants and suggestions are made that your comments be censored.
On top of that, any forum that thinks it is acceptable for posters to get free equipment, not disclose that fact, and then post positive reviews, is doing a serious disservice to those who read that forum.
If a moderator is needed, it is to enforce basic ethical conduct, and those who post reviews based on free equipment -- and do not disclose that fact -- crossed over that line long ago.
That is what you should focus on. That is a basic ethical standard, and that is what you need a moderator to enforce.
Not to advocate that someone should be censored who states the obvious -- that it is, in fact, incompetence when firmware is reported to cause hardware failures, and when there is no evidence that those reports were inaccurate or that the hardware failure was a coincidence.
When someone has to pay to repair a printer when it is damaged by HP's own software, well that is an open and shut case.
Except, of course, for those who want to censor any criticism of HP, while applauding rave reviews from those who receive free equipment and don't disclose that.
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Everyone on these forums is pretty tolerant, but lately the phrase "broken record" comes to mind. I never expected a moderator to censor anyone. I just thought a moderator could perhaps prevent you from embarrassing yourself further.
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Just adding a comment for those with early Z3100 machines. Mine was made Dec 10 2006. With the new firmware upgrade everything is running fine. I do use an earlier version of the HP printing utility as I didn't like the way it was setting up the page printing options.
Neal
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All of computer equipment in my shop are connected on a LAN, and I have a DSL modem attached. I have setup the printer to email me accounting reports after each print job.
If you dial into the printer IP address in your web browser, goto Setup, under CONFIGURATION click Printer Settings. Under Accounting, enable Send Accounting Files. Under Send Accounting Files To enter your real email address that you currently receive emails through. For Send Accounting Files Every, set it to 1.
Then under CONFIGURATION click E-mail Server. Enter the SMTP server IP address here, if you don't know it, contact your Internet Service Provider or network guru. My provider is Telus and the true SMTP server I use for incoming and outgoing mail is mail.svc.telus.net so using the Forward DNS Lookup tool found at http://www.lookupserver.com/ (http://www.lookupserver.com/) it provides me with the correct IP address to fill in these blanks. For Printer Email Address, I just made one up. I receive emails from this made up address and have my Outlook Express set with a rule to pop all of these into a Printer Reports folder I created under my Inbox. Works like a charm.
PS I downloaded the new firmware from the link (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3204977&prodTypeId=18972&prodSeriesId=3204970&swLang=8&taskId=135&swEnvOID=228) as provided, dialed into my printer using a web browser, clicked on Setup, and chose Firmware update under Maintenance and bingo bango, everything went smoothly. All is well. Did not lose my job queue or my accounting.
Ah hah I knew there was a way. I should have used the DNS look up for the smtp.
Do you have to open outgoing ports though through the router/router's firewall?
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Jim:
Why don't you respond to the point instead of engaging in name calling?
Whoa, Marty! Jim wasn't name calling *I* was !
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If you have had a relatively easy way to go with your z3100 (and possibly now a 3200 *oh and maybe even an el-freebo one*) then you are lucky and likely to have noooooo problem remaining calm.
How many posts on this forum pertaining to z3100 problems and HP support derangement?
How many posts involving endless Epson problems and support? Go back and look. Just look at the current page!
Most of it is stuff HP engineers could address if the execs allowed them the time. Its the higher ups at HP that think its OK for this kind of thing to go on and on.
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LOL... We REALLY could benefit from a moderator.
Now, back to the firmware...Anyone running the new firmware on XP 64 or Vista 64?
Yup, on Vista Ultimate 64 for over a week, but only 20 or so prints on HP Pro Satin and Breathing Color canvas so far. No install problems, no run problems, no printer utility problems yet. This is a 3 week old printer, made in June 2008.
Having a slight problem with printer not grabbing the paper easily (I need to keep pushing the paper in for the printer to grab it). Don't know whether this is a result of the new firmware or the installation of the new pinch wheels and starwheels, likely the latter. Just a minor inconvenience.
Larry
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Are there problems with the new firmware - or is it just my printer?
Since upgrading to v7 firmware, I have had to pull the plug on my Z3100 twice - once when the front panel stopped responding to input, and today when it got stuck at the point where it usually runs its rollers to auto correct paper skew on loading (I raised the lever - and it said please wait ...).
Neither of these issues has ever happened before.
Anyone else having lock up issues since upgrading?
Thanks,
Richard.
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No problems at all here.
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I just got off the phone with HP and they are telling me, after going through all the steps, that apparently I need a new' formatter'. I bought this thing in March this year and they are telling me that my warranty expires today(thought it was yesterday), I thoght that the warranty was for 1 year next day service.
Yes your warranty should be for 1 year. Quite often HP have a supply date (which is to their distributor - i./e. whom you bought it off) - and the warranty runs from that supply date. Which is way before you actually bought it. It's quite easily solved, call the HP VALIDATIONS DEPARTMENT and tell them what date you purchased the printer. You will need to email/fax your purchase invoice over. From there they update their records and you get a proper 12 months.
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Ah hah I knew there was a way. I should have used the DNS look up for the smtp.
Do you have to open outgoing ports though through the router/router's firewall?
No I didn't have to do anything else to get it to work.
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. My provider is Telus and the true SMTP server I use for incoming and outgoing mail is mail.svc.telus.net so using the Forward DNS Lookup tool found at http://www.lookupserver.com/ (http://www.lookupserver.com/) it provides me with the correct IP address to fill in these blanks. For Printer Email Address, I just made one up. I receive emails from this made up address and have my Outlook Express set with a rule to pop all of these into a Printer Reports folder I created under my Inbox.
You can also use posix command line tools such as ping or nslookup [mailserver.domain.com] to discover the server's ip address. Note that more and more ISP's are beginning to enforce SPF ([a href=\'index.php?act=findpost&pid=0\']sender policy framework[/a]) which will tend to snuff made up email address', if this is your case, ask for an additional alias on your existing email account and use it as your printer's email addy.
All email traffic is on TCP port 25 - if you are sending email succesfully from within your LAN, then it's open . . .
I applied latest firmware, all is well - John
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Ron, Tom and others with PS version on a Mac
I downloaded the firmware and initially had the same problem of not being able to retrieve the Custom Paper list over a network. In my frustration, I closed down the HP Utility and turned off the machine (with the hard switch at the back). When I turned the machine on again and opened the HP utility, I was able to retrieve all the custom paper list over the network. I can't explain what happened since I am not a techie but it sure solved that problem (at least for me.)
Tom, and others interested in the PS version on a Mac-
I just ran the firmware updater and successfully loaded the new firmware. All went according to plan, except for an error message that seems to have been a red herring. I got an error of 68:03, which means "loss of engine counters tracking". It was cured with a restart, and all seems fine after the upgrade.
To your delight, Tom, the Job Queue and Job Accounting logs are intact and unchanged. Unfortunately, for my particular problem, I'm still unable to retrieve the Custom Paper list while connected via ethernet network, although I can calibrate and add new paper types over the network.
I notice that there is now a paper move menu command in the paper submenu. I'm looking forward to that new functionality, as well as the ability to change cartridges on the fly (testing this feature soon). I will test the ability to load photo papers without trimming the leading edge with my next paper change, although I won't know what to do about wrapping in progress rolls of paper without a bountiful supply of three inch paper trimmings (!).
-Ron H.
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Hello,
I have the Z3100 basic model - no PS - connected to a computer running WXP. Is now OK or safe to upgrade to the new firmware? HP's site is not very helpful. It is fairly easy to get the Mac software but only once did their site direct me to firmware for Windows.
Many thanks, Darrill
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Hello,
I have the Z3100 basic model - no PS - connected to a computer running WXP. Is now OK or safe to upgrade to the new firmware? HP's site is not very helpful. It is fairly easy to get the Mac software but only once did their site direct me to firmware for Windows.
Many thanks, Darrill
If you don't need to why not just hold off. Form the few reports of a fried formatter, it is not worth risking.
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They just released a new one for windows and I had to go to it yesterday, after the mac version didn't allow my custom papers to be seen in windows. No issues so far now, everything is back to normal with the 3-5 version.
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I just tried the option of not cutting the leading edge, and got the pizza wheel marks on my Ilford again - anyone else getting them too?
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I figured out the star wheel problem. It's only happening if I immediately print after loading a roll - something I have only recently done. I just tried further testing and couldn't reproduce it once. Then i switched to another roll of it, and tada! I left it in the printer a little while and they are gone. So it was simply the leading edge being too curled after being freshly loaded.
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Regardless of the printer the leading edge is an area to be avoided as it is not the most reliable printable area. Even the leading edge of the print where the media is left in the printer often holds the dents where it was held on all roll feed printers to a varying degree.
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Well, in this case it was the leading foot - which is unusual. I agree the leading edge itself is to be avoided, and is why I use (again) the cut off feature.
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I trying this, but, someone knows where I can get 11-inch-wide rolls??
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there is a way to reverse the install? I mean, I wanna go back to the old firmware... how can I do this?
thanks