Luminous Landscape Forum
Raw & Post Processing, Printing => Printing: Printers, Papers and Inks => Topic started by: LAD in LA on August 03, 2007, 12:58:48 am
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We're all so quick to criticize when a company's support is awful; I wanted to put in a good word for astonishingly good support I just received from Epson.
I have an Epson Stylus Photo R2400. Bought it a year ago, and for the past month or so, I've had problems with paper feeds. I called tech support and thought I was getting the usual offshore read-from-the-script garbage, when suddenly the support guy said "you're right; you've done what you can; I'm sorry for the inconvenience; we believe in our printers and we'll send you a new one."
No arguments; no shipping it somewhere for weeks to be repaired. They VOLUNTEERED to replace it! You could have blown me over.
The new printer arrived today; I'm required to send the old one back in the box the new one came in, and they pay for the shipping.
Epson now has a loyal customer for life. Amazing!!!
P.S. Did I mention that I was on the last few days of the one-year warranty and they STILL did this???
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We're all so quick to criticize when a company's support is awful; I wanted to put in a good word for astonishingly good support I just received from Epson.
I have an Epson Stylus Photo R2400. Bought it a year ago, and for the past month or so, I've had problems with paper feeds. I called tech support and thought I was getting the usual offshore read-from-the-script garbage, when suddenly the support guy said "you're right; you've done what you can; I'm sorry for the inconvenience; we believe in our printers and we'll send you a new one."
No arguments; no shipping it somewhere for weeks to be repaired. They VOLUNTEERED to replace it! You could have blown me over.
The new printer arrived today; I'm required to send the old one back in the box the new one came in, and they pay for the shipping.
Epson now has a loyal customer for life. Amazing!!!
P.S. Did I mention that I was on the last few days of the one-year warranty and they STILL did this???
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I'm very glad to hear reports like this, I currently own four Epson printers, from the small dye-ink R320 to the 13" wide format R1800 (two) and my pro 3800 17" wide format model. Pleased with all. Glad that you were supported by Epson,
Debra
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I'm very glad to hear reports like this, I currently own four Epson printers, from the small dye-ink R320 to the 13" wide format R1800 (two) and my pro 3800 17" wide format model. Pleased with all. Glad that you were supported by Epson,
Debra
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Been there, done that. I'm on my third 3800 (this one works just fine) the first and second were defective. Same thing, they send me a new one, only took a couple of days, I send the bad one back. Very good support.