Luminous Landscape Forum
Raw & Post Processing, Printing => Printing: Printers, Papers and Inks => Topic started by: Charlesu on May 06, 2007, 08:07:17 pm
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I've had this thing set up for 2 days and it's clear that it desparately needs the lates firmware. However, I keep getting
"System Error 74:01"
In fact, this is currently displaying in the Items Needing Attention: in the Easy Printer Care.
I can find NO reference to this error message (except on this forum). The HP documentation only mentions a 74.1 error message and recommends that you keep trying to do the firmware update. Ha!
I've done this 10 times now? Fails every time. I've made sure that nothing was running on the computer (except for typical TSR threads like AV). I've also tried multiple cables and ports without any change in results. No doubt this had been my worst "new printer" experience of my life.
Easy Printer Care shows this error now but gives NO indication what to do with or about it.
HELP!!!!!
I will probably stay home from work tomorrow and call HP but given what I've heard about their support people not even knowing that they ship this printer, I am not optimistic.
As of this moment my 4 year old Epson 4000 runs circles around the HP. I really wish it were not so. If I could do it over again, I would get the Epson.
Any thoughts or has anyone actually resolved this issue?
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Charles,
1) Are you on USB or LAN?
2) Are you sure you ran the firmware.exe file to produce the firmware.fmw
file? When you download the firmware file the exe extension of the file name may get stripped off. If so, you need to rename the file you downloaded with the exe extension and double click it to extract the firmware file. If not, the printer cannot find the firmware file to update. You should be trying to update with the following file, assuming you are loading the latest:
TR12-RO_04_02_00-2_bx86o_TR12-RO_B_0.fmw
3) If this is not the problem, when does the error occur?
Jim
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I am on USB.
The filename I have is TR12-RO_04_02_00-2_bx860_TR12-RO_B-0.fmw
The process starts and the printer eventually displays a message that it is updating. Then after maybe 30 mins or so it says that the update has failed and gives me that error message.
Yes, the extension is present on the filename.
Thanks!
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Charles, I think you're going to have to contact HP support on this one. It was reported on 3-27-07 in the HP forums without any response.
http://h41186.www4.hp.com/country/us/en/fo...&pageseq=333875 (http://h41186.www4.hp.com/country/us/en/forums/tree_display.html?forum_id=130&posting_id=76845&pageseq=333875)
Looking through the HP forums it appears that there is actually very little done there. Kind of looks like a waste of time.
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OK I installed the HP software on my fileserver and immediately got the error message in the "Items Needing Attention" section on the easy printer care screen.
However, I also copied over the firmware update and proceeded with the update.
This time the easy printer care screen did something different. it gave me a notice and a status (currently 47%) that it was updating the firmware and told me not to click anything, etc.
This is very new and different.
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Progress. I hope that's a good sign.
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Charles, I think you're going to have to contact HP support on this one. It was reported on 3-27-07 in the HP forums without any response.
http://h41186.www4.hp.com/country/us/en/fo...&pageseq=333875 (http://h41186.www4.hp.com/country/us/en/forums/tree_display.html?forum_id=130&posting_id=76845&pageseq=333875)
Looking through the HP forums it appears that there is actually very little done there. Kind of looks like a waste of time.
[a href=\"index.php?act=findpost&pid=116038\"][{POST_SNAPBACK}][/a]
yes, it looks like there is NO support from HP. pretty lonely place and inexcusable when we're talking about $4000 and $6000 printers.
if i were heading up this division, i would be pretty embarrassed.
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So the printer appears to be turning off, which it is supposed to do after a firmware update.
Keeping my fingers crossed but still likely to call and talk with HP about this tomorrow. It seems at least two other people here on LL had this issue and at least one got no support from HP.
We'll see if this also resolves the other issues I've seen.
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Good luck, Charles. Keep us posted.
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OK
It seemed to install the firmware ok and then seemed to turn off but I am not sure it really did.
When i checked it, the display said
"System Error 68:03" and then suggested the printer be turned off but it also said hit OK to continue.
I hit ok and then brought up the "Easy Printer Care" screen and refreshed it. It now says "System error: 68:03" which, of course, is not listed in the HP docs.
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Looking through the HP forums it appears that there is actually very little done there. Kind of looks like a waste of time.
[a href=\"index.php?act=findpost&pid=116038\"][{POST_SNAPBACK}][/a]
The HP forums are complete joke. Worse than a waste of time.
The HP techs probably spend more time reading this form than their own forums. That's why everyone posts here rather than on the HP forums. I haven't looked at those forums in a month or so (why would I?) because it was apparent that no one from HP ever reads the questions or responds.
I just chalk it up to the reports of lame and ill informed tech support here in the U.S. I know some of you have had good experiences, but there appear to be just as many, if not more, bad experiences.
Thank goodness that forum participants like Panascape deal directly with the team in Spain, or we'd have no access to the team that is actually fixing the problems.
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Could be the USB connection, if it is more than about 10 feet long.
I hope the update completes this time as it appears to be proceeding OK.
I got an error 80 something after my printer rebooted on this latest update and it asked me to restart when possible. After restarting, everything was fine.
Hope it all works out.
Jim
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Does anyone have a firmware update that actually installs without a problem? I had a similar problem trying to install the current firmware a few weeks ago on our Mac/Lan set up and wrote of it on this forum. Eventually after lots of error messages, it suddenly installed and now all is okay but the experience has me not too keen to try it again! It would have to be a "must have" update!!
It's funny when you say USD$6000 for the Z3100 44 inch printer, here in Australia I paid AUD$13,500!! (approx USD $11,000). A lot extra don't you think and don't tell it's all freight!
Anyway as far as information goes, this forum is the only place I've found any relevant, up to date info...forget the HP site!! what a joke!
Evo
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I am on USB.
The filename I have is TR12-RO_04_02_00-2_bx860_TR12-RO_B-0.fmw
The process starts and the printer eventually displays a message that it is updating. Then after maybe 30 mins or so it says that the update has failed and gives me that error message.
Yes, the extension is present on the filename.
Thanks!
[a href=\"index.php?act=findpost&pid=116036\"][{POST_SNAPBACK}][/a]
TRy rename this from .fmw to .zip and see if it unzipps as I have had this happen before where an HP zip file got posted with another extension.
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Does anyone have a firmware update that actually installs without a problem?
Evo
[a href=\"index.php?act=findpost&pid=116073\"][{POST_SNAPBACK}][/a]
I guess I'm the lucky one as firmware 4.2.0.2 installed on my machine just fine.
Installation from the DVD wasn't without errors though. It reported that five DLLs failed to register and then, of course, told me that everything installed fine. It did work though after a reboot of the PC.
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It looks like it finally installed but I was wary of that msg about turning off the printer so did that a moment ago. I will turn it back on in a moment and then call HP.
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So I had called HP support yesterday and told the IVR that I had a Designjet printer. The IVR acknowledged that I had a DesignJet and then told me that support was only available M_F from 5-5 PT.
So I called back this morning. Same IVR greeted me. I told it I had a Designjet and then it said OK you have a DesignJet. Support for this is only available on our website. Go to.......
Not good.
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So I had called HP support yesterday and told the IVR that I had a Designjet printer. The IVR acknowledged that I had a DesignJet and then told me that support was only available M_F from 5-5 PT.
So I called back this morning. Same IVR greeted me. I told it I had a Designjet and then it said OK you have a DesignJet. Support for this is only available on our website. Go to.......
Not good.
[a href=\"index.php?act=findpost&pid=116111\"][{POST_SNAPBACK}][/a]
Just for fun I called back and this time the IVR let me in to very basic (frontline) technical support. She is searching a KB for error codes.
Meanwhile, another calibration failure. The software gave up at about the 50% mark and quit tracking profgress. The printer completed the entire process and then said failed due to scanning problems.
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Just for fun I called back and this time the IVR let me in to very basic (frontline) technical support. She is searching a KB for error codes.
Meanwhile, another calibration failure. The software gave up at about the 50% mark and quit tracking profgress. The printer completed the entire process and then said failed due to scanning problems.
[a href=\"index.php?act=findpost&pid=116113\"][{POST_SNAPBACK}][/a]
Take a look at the ribbon just above the print head capping station. If there are pits and or glycol that are on this strip you will experience scanning errors and or other errors due to the carriage not knowing where it is in relation to park.
These printers really work better on Ethernet, so if you have any doubts as to the cabling, try a staight or crossover cable on the host computer. That would remove any doubt.
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Charlie B had the same error you get a while ago. I am not sure how he fixed it. I do know I get strange errors when I have tried to download a firmware file which was a .zip that was renamed .fmw.
Remaning the file to .zip allowed me to unzip it. Also have had a .exe renamed to something else.
From what I can tell 79.04 is an error uploading the firmware file so the above may well apply and if this is the case uploading the firmware may work.
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Just to help clarify the posts regarding the firmware download file, the following notice appears on the firmware page for the Z3100:
Important Note
Important Note: If you are downloading a firmware file for Windows, the file you downloaded might lose the extension when using certain browser versions. Please change the file extension to .exe before using the file.
Jim
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I aould first rename the firmarew file to .exe and see what happanes failing which try .zip.
Next if the above works and you upload the firmware correctly the Hp document I found on the web says that the 68 error range refers to non critical data loss and that the machine must be switched off at the front panel and then switched on again.
If this doesn't work, switch the machine off from the front panel and then at the back and then on again.
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You can also check on th front panel if the firmware took. I have had firmware revs early on that needed to be rebooted after the firmware install to show the new firmware was indeed installed.
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Thanks, the firmware did appear to "take" finally, from the second machine.
If I check it on the printer panel it says that it's 4.2..... the lates build. So I think it did finally go in OK.
My trouble now is around calibration. Still working on that as it fails everytime now, now without the printer even starting on a target.
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It should say 4.2.0.2
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It should say 4.2.0.2
[a href=\"index.php?act=findpost&pid=116202\"][{POST_SNAPBACK}][/a]
Bingo!
Now if I can ge the calibration to work.....
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Can you walk us step by step through what you are doing? Also which paper you are using.
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Can you walk us step by step through what you are doing? Also which paper you are using.
[a href=\"index.php?act=findpost&pid=116206\"][{POST_SNAPBACK}][/a]
Tonight I am at least going to disable legacy USB support in the BIOS (if it is still active).
I will reinstall all software.
I will also look to move this to a net connection instead, if above does not resolve.
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Charles I would guess that you can try this.
Unload media
Switch the printer off and on with the media unloaded.
Load roll media but not Pro Satin as I have some concerns about this.
Once the printer has initialised, go into the menu on the front panel and from the quality menu, choose the calibration option and see if it will work.
If it does work from the front panel and won't work from you computer then you are a step further towards solving this Problem
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I aould first rename the firmarew file to .exe and see what happanes failing which try .zip.
Next if the above works and you upload the firmware correctly the Hp document I found on the web says that the 68 error range refers to non critical data loss and that the machine must be switched off at the front panel and then switched on again.
If this doesn't work, switch the machine off from the front panel and then at the back and then on again.
[a href=\"index.php?act=findpost&pid=116198\"][{POST_SNAPBACK}][/a]
When I downloaded 4.2.0.2 on Windoze it was an .EXE file that was a self-extracting ZIP file. I ran the EXE and it created the *.fmw file and a licenses folder. From the HP Care facility I pointed it at the *.fmw file and the firmware update went smoothly.
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From what I can tell 79.04 is an error uploading the firmware file so the above may well apply and if this is the case uploading the firmware may work.
[{POST_SNAPBACK}][/a] (http://index.php?act=findpost&pid=116195\")
I had no problem uploading the firmware.
printing over ethernet from my windows XP pro laptop has been no problem either from PS2 or lightroom.
but, printing from my windows 2000 workstation has been a battle. worked for a while. but now I get a 79-04 error in ps2. sending a test print from the windows 2000 printer window works fine. i have removed it from usb and am connecting via ethernet on both machines instead.
btw i found that the hp utilities when loaded from the cdrom didn't work on my machines. even with updating. when i got rid of them and then uploaded directly from the HP site and installed those they run fine.
below is an answer via email from hp. the email came very quickly.
**********
**********
"Thank you for contacting Hewlett-Packard's Commercial Solutions Center.
We understand that your Designjet Z3100PS displays a system error 79:04, and that cleaning the printhead and carriage contacts with a damp lint-free cloth has not corrected the issue.
Under normal circumstances, you should usually need to clean the printhead and carriage contacts only when you replace printheads or experience print quality or ink-related issues. However, ink buildup, dust paper fibers, or minor factory residue may occasionally interfere with carriage-printhead communication just enough to trigger this generic firmware error
If you regularly use highly fibrous uncoated paper types, if you regularly print borderless prints on glossy media, or if your environment is particularly dusty, you may need to clean the contacts once every few months.
Other possible causes of this error include communication, file or application issues, or driver, firmware, or hardware issues.
If the printer's power cord is plugged into a surge protector or UPS device, please plug the cord directly into a wall outlet for the duration of the troubleshooting process. Replace your surge protection device if the issue does not occur while the cord is plugged into the wall outlet.
Please disconnect the USB cable and print an internal test page from the printer's front panel. If the error occurs again, your issue may be related to firmware or hardware. If the printer test page is printed correctly, the issue is more likely to be related to communication or software.
Please use a damp lint-free cloth to wipe away any dust or ink buildup in the front of the printer, where your pages are printed and cut, if the error occurs on an internal print.
To test for communication or software issues, please reconnect the USB cable, after verifying that it is no greater than 15 feet in length. Send a Windows test page from the driver Properties, followed by files from several different software applications.
A failed test page indicates a possible communication or driver issue. Please remove and reinstall the driver, and replace the USB cable with a known-working cable from another printer or computer. On the other hand, if the error occurs when using a particular application or when printing a specific file, please check your application settings and re-save the file.
If the issue persists, we would suggest you contact HP’s Customer Care phone center in order to perform any additional troubleshooting, and if needed to determine what repair options are available for your printer. You can reach HP’s Customer Care center by calling 1-800-474-6836 (Mon-Fri, 6am to 6pm MST).
Once again, thank you for contacting Hewlett-Packard's Commercial Solutions Center.
NOTE: Our advice is strictly limited to the question(s) asked and is based on the information provided to us. Problems and solutions may depend on the nature of your system environment and various other parameters that are unknown to HP; therefore, HP cannot assume any responsibility or liability. Please be advised that technical information changes as new data becomes available, therefore, HP recommends that you check back at our technical support web site located at [a href=\"http://www.hp.com/country/us/en/support.html]http://www.hp.com/country/us/en/support.html[/url] regularly for possible updates. Hewlett-Packard shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information."
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Charlie B had the same error you get a while ago. I am not sure how he fixed it. I do know I get strange errors when I have tried to download a firmware file which was a .zip that was renamed .fmw.
Remaning the file to .zip allowed me to unzip it. Also have had a .exe renamed to something else.
From what I can tell 79.04 is an error uploading the firmware file so the above may well apply and if this is the case uploading the firmware may work.
[a href=\"index.php?act=findpost&pid=116195\"][{POST_SNAPBACK}][/a]
Sorry not to get in on this thread earlier. Have been out of town. I did have similar problem. Tried an old G4 Mac laptop and got it to work on USB when my G5 Mac couldn't do the update without same error message. Have since switched to ethernet on G5 and the last firmware update worked finel The printer seems to be finicky about USB connections. I, also, talked to HP support by phone and got good support from them day and night.
Charlie
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Sorry not to get in on this thread earlier. Have been out of town. I did have similar problem. Tried an old G4 Mac laptop and got it to work on USB when my G5 Mac couldn't do the update without same error message. Have since switched to ethernet on G5 and the last firmware update worked finel The printer seems to be finicky about USB connections. I, also, talked to HP support by phone and got good support from them day and night.
Charlie
[a href=\"index.php?act=findpost&pid=116335\"][{POST_SNAPBACK}][/a]
I eventually got my firmware update to go via USB from another computer.
However, due to the other serious issues I have been having I switched to ethernet to rule out USB as an issue. I was told by HP to redo the upgrade via ethernet and it went very smoothly (twice) and fairly quickly.
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I eventually got my firmware update to go via USB from another computer.
However, due to the other serious issues I have been having I switched to ethernet to rule out USB as an issue. I was told by HP to redo the upgrade via ethernet and it went very smoothly (twice) and fairly quickly.
[a href=\"index.php?act=findpost&pid=116479\"][{POST_SNAPBACK}][/a]
Someone else on this forum had encouraged me to change to ethernet. It made a big improvement when I finally made the change.
Charlie
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Ugh. I love my hp printer...when its working!
Ive been going along just fine the last few months after suffering thru much of this same stuff trying to get software and firmware updates loaded...very painful until i totally cleared my computer (wndws xp pro) of all hp files and reloaded from the downloaded files...it all went very smoothly then...had to patient with the printer as it worked thru its firmware update....20 mins or so.
Now however, im totally at a loss. getting the 70.04 error when trying to send to the printer. i followed all of the advice of the aforementioned HP email and that worked, for about a minute. Im on ethernet and dont have a communication problem, prints windows test prints just fine, prints internal prints just fine other app but not cs3. I see where some mentioned it being an problem with the 'printer manage color' option, that too was fine until yesterday. made sure it wasnt set to that in my server props and it worked, for about a minute.
Possible reasons...?
*printhead - even though it gives an 'ok' readout, i found some ink build up on the parts one is not supposed to touch...but they are very inky, both on the head and on the contacts within the carriage...can i, should i clean these contacts of the ink buildup? if i replace the head, can i clean the contacts within the carrige before replacing?
*new custom paper - created and installed Ilford smooth pearl...this is when the trouble began, really...was getting banding on this paper so i started running all the tests...printhead cleaning etc...then everything started going wrong...so i dumped and redid the set up... but have read here before that HP says you can have too many custom sizes and custom papers...?
*printer managed color - yikes. what can i do about that? printer printed using photoshop managed color, so i thought i was good, switch to printer managed and now i cant get anything to print.
*photoshop cs3?
im really in a hole now... guess i need to uninstall and reinstall everything...ugh...but i hate to do that if its a printhead or custom paper problem.
other HP issue-
*easy care tabs dont all work...software crashes when i try to access any tabs other than the main and color center.
i welcome suggestions if there are any.
i hope hp does read this forum and knows how much i could love and would recommend this intelligent printer, if only it would work consistently and hp was more helpful and aware of our struggles.
thanks
min
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Min,
I've never heard of a 70:04 error message on the printer. Is this error displayed on the printer LCD? The "Using Your Printer" manual only lists:
74 - firmware error
or
79 - restart the printer
I've had a 79:04 that was resolved by rebooting the printer.
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Min,
I've never heard of a 70:04 error message on the printer. Is this error displayed on the printer LCD? The "Using Your Printer" manual only lists:
74 - firmware error
or
79 - restart the printer
I've had a 79:04 that was resolved by rebooting the printer.
[a href=\"index.php?act=findpost&pid=138044\"][{POST_SNAPBACK}][/a]
oh! im sorry...79.04 ...but restarting and rebooting hasnt resolve it...
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oh! im sorry...79.04 ...but restarting and rebooting hasnt resolve it...
[a href=\"index.php?act=findpost&pid=138047\"][{POST_SNAPBACK}][/a]
hmmmm... have you actually powered off the printer yet (switch above power cord)?
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hmmmm... have you actually powered off the printer yet (switch above power cord)?
[a href=\"index.php?act=findpost&pid=138075\"][{POST_SNAPBACK}][/a]
yeah...even unplugged it from the powerstrip as per the hp email...it says 'receiving data' even goes into 'printing' but wont and then i get the error...79 04
just tried again went thru receiving', 'preparing to print' 'printing' 'finishing printing' then the error...ugh. im going to install it on another box and see what happens.
min
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I had similar problems with mine, a 44" ps model connected through ethernet. Intermittent 79.04 problems and printer not printing the internal B&W demo print. Colour demo was printing fine but B&W not. HP engineer came over and changed the formatter and main logic. After that I was still having 79.04 from the MAC and on top of that profiles and gloss enhancer were not applied to final prints. Then I unistalled everything from the MAC and started printing from my PC. Since then not a single glitch or hiccup, everything works fine. My conclusion, probably a Z3100 - MAC driver problem...
If the printer prints the internal demo prints then the problem lies either with operating system - driver or connection. The other thing you could check is the error log to see what it says about the 79.04.
HP says that 79.04 is a firmware problem... Sorry I can't be of anymore help...
George
[a href=\"index.php?act=findpost&pid=138145\"][{POST_SNAPBACK}][/a]
Thanks, George. At least i know Im not alone.
i ended up loading everything onto another windows machine...still etherneted ...and now im as happy as can be! no problems. so much wasted time because i was stubborn about getting it to load to my best and fastest box. had my friend purge and try to reload onto best box while i played catch up with work load...we didnt even bother trying to send a print out cuz the software was still not behaving like it should...it never really did on that box...i had forgotten how fast that printer can actually print. im releived its my box and not my printer.
so could be driver/os conflict, or bad hard drive sectors, a ghost in the machine...who knows...? right now im not going to worry, im up and running and just want to make art! and money.
this new smooth setup reminds me why i love this printer. i think perhaps the hp guys have a hell of a time dealing with all the diff mother boards, computer components and os variations etc...but i would have thought mac users would be better off. next thing is to reformat or replace my hard drive...time for a freshening up to get me thru a few more months.
peace
-min
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Sorry to resurect this thread, but I had the 74:01 error on my new 3100 tonight. It's a communications error. I was using a 10' USB extension cable. I have had similar communication problems using extensions with printers, so that's the first thing I suspected. Sure enough just switching to an ethernet connection (and probably using only the supplied USB cable, but who has the computer that close) cleared it right up. The firmware updated, done. Now about these damn roller and star marks...