Luminous Landscape Forum
Raw & Post Processing, Printing => Printing: Printers, Papers and Inks => Topic started by: madmanchan on March 07, 2007, 10:57:53 am
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Hi everyone,
I have put together a printer notes and resources page for the Epson 3800:
http://people.csail.mit.edu/ericchan/dp/Epson3800/index.html (http://people.csail.mit.edu/ericchan/dp/Epson3800/index.html)
In addition, I have written a FAQ for the Epson 3800 which covers a variety of topics, including general setup information, ink usage, print quality issues, maintenance, etc.
http://people.csail.mit.edu/ericchan/dp/Epson3800/faq.html (http://people.csail.mit.edu/ericchan/dp/Epson3800/faq.html)
In the same way that John Hollenberg's ipf5000 wiki has become a great resource for ipf5000 users, I hope the information on these pages will be useful to prospective Epson 3800 users as well as existing Epson 3800 users. Some of the information is generally applicable to Epson printers, and some (but not much) information is relevant to all inkjet printers.
If you would like to see something adding to the FAQ, please let me know!
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I hope Epson is paying you well for your labor.
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No affiliation.
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One little piece of FAQ I've been watching for is some of the quirks of using a network connection. So far nothing definitive has shown up.
At issue: using Ethernet, the status indicator (or anything that allows the printer to initiate communication on its own) doesn't work. Far as I can tell, this is a widespread issue. Epson has nothing to say. It is not a showstopper, but I would like to get it fixed. My guess is it requires opening a hole in the firewall, but what? No one is talking.
I can't use USB due to the distant location of the printer.
Other than that, the 3800 is a real pleaser.
And so is your FAQ page - thanks!
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One little piece of FAQ I've been watching for is .....
[a href=\"index.php?act=findpost&pid=105265\"][{POST_SNAPBACK}][/a]
Yes, I am waiting too until someone comes up with a way to work around that 37.4" print length limit. But $895 for that Image Print RIP is too much!
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Thanks Bob, I'll see what I can find out on the network issue.
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Eric,
Looks amazingly complete with just a brief glance. I will be visiting that page if I ever go back to the "Dark Side"
--John
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Hi everyone,
I have put together a printer notes and resources page for the Epson 3800:
http://people.csail.mit.edu/ericchan/dp/Epson3800/index.html (http://people.csail.mit.edu/ericchan/dp/Epson3800/index.html)
....
[a href=\"index.php?act=findpost&pid=105249\"][{POST_SNAPBACK}][/a]
Looks like a very valuable resource, both because of its own contents, and for the comprehensive collection of links provided.
I´m planning to replace my 2100 with a 3800; just waiting a bit to possibly see what the Canon Pixma Pro 9500 will be like (when/if it finally materializes... My ink supply for the 2100 is running down, and I´m not going to replenish it.). Sites like yours are just what´s needed!
Thank you for the effort!
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I have put together a printer notes and resources page for the Epson 3800:
This information comes just in time as I'm about to install my brand new Epson 3800 in my office right now. Thanks!
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Thanks Bob, I'll see what I can find out on the network issue.
[a href=\"index.php?act=findpost&pid=105311\"][{POST_SNAPBACK}][/a]
From doing some searching around the web, the answer seems to be that the drivers simply can't do bi-directional communications over ethernet, only USB. It's not that it can't be done, but that Epson won't write their drivers to do that.
I agree it's pain. Initially, I was only going to use wireless ethernet to connect my 3800, but the location I had planned didn't work, and ended up placing it where I could connect using USB. As a result, I have both ethernet and USB connected (requires two seperate instances of the printer in windows). So some day, if Epson ever writes a driver to fully support ethernet...
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That's the thing ... some users are reporting that they are getting bidirectional communication working perfectly with their 3800 printers on the network. Status monitor works and everything. So there's something weird going on ... in some cases, it works, and in many cases, it doesn't. Hopefully we can get to the bottom of it.
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That's the thing ... some users are reporting that they are getting bidirectional communication working perfectly with their 3800 printers on the network. Status monitor works and everything. So there's something weird going on ... in some cases, it works, and in many cases, it doesn't. Hopefully we can get to the bottom of it.
[{POST_SNAPBACK}][/a] (http://index.php?act=findpost&pid=105478\")
Definitely in my case, the utilities do not work (and this from trying it on both Windows XP and Vista). Printing via ethernet is fine from both, though.
According to the Epson website, they will be releasing Vista certified drivers around June. I'm hoping they aren't just the current ones with certification, but different ones with some (better) ethernet bi-directional communication stuff.
You can see all that stuff here: [a href=\"http://www.epson.com/cgi-bin/Store/support/supAdvice.jsp?BV_UseBVCookie=yes¬eoid=85991]Epson site on Vista related printer stuff[/url]
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lbergman, can you please tell me (either here or via PM or email, whichever you prefer) which versions of the Epson 3800 printer firmware and network firmware you have? Thanks.
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lbergman, can you please tell me (either here or via PM or email, whichever you prefer) which versions of the Epson 3800 printer firmware and network firmware you have? Thanks.
[a href=\"index.php?act=findpost&pid=105508\"][{POST_SNAPBACK}][/a]
Ooh boy - sound like we're on to something! It would be so sweet have that working.
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By the way, Bob, are you on Windows or Mac?
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By the way, Bob, are you on Windows or Mac?
[a href=\"index.php?act=findpost&pid=105531\"][{POST_SNAPBACK}][/a]
Windows XP, SP2
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Thanks Bob, same here. I'll try to report back soon on this ...
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lbergman, can you please tell me (either here or via PM or email, whichever you prefer) which versions of the Epson 3800 printer firmware and network firmware you have? Thanks.
[a href=\"index.php?act=findpost&pid=105508\"][{POST_SNAPBACK}][/a]
PM (and email) sent.
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This resource appears to be excellent and has already been helpful in answering quite a few questions that I've had about the Epson 3800. Many thanks.
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Thanks Bob, same here. I'll try to report back soon on this ...
[a href=\"index.php?act=findpost&pid=105555\"][{POST_SNAPBACK}][/a]
Didn't know if you got resolution on this issue but I don't think it's your router/switch.
Back in December when I first got my Epson 3800 it worked perfectly on my Linksys 100base-T network: Linksys WRT54GS 2.2 router with Linksys 8port switches.
In Feb I upgraded my home network to Gigabit using Netgear and D-Link switches.
I just noticed that status monitor wasn't working (I hadn't printed for a month or so due to projects heating up..
Just to make sure it was the network I went back to the Linksys 100mb setup to get it working again, no luck. I replaced all my Cat5 cables between the printer, router and computer, still no luck. I direct connected my Linksys router (which had worked with Status Monitor and the printer back in Dec), still wouldn't work now. I went to a laptop with a Intel network chipset(my desktop is a Marvell network chipset), still nada. I put my computer on a Linksys switch (that had worked with the printer in Dec.) with just the printer on it also, still no luck. I also tried a Netgear, D-Link and an Intel switch, still nothing. I then tried a crossed cable direct to the laptop and my main desktop again without any success.
BTW, with all the setups the printer could ping, receive and print. I also could bring up the Printer's config webpage and Epson Remote configuration worked but remote Panel, Firmware updates and Status monitor would not work.
I am really thinking it is a flaky card in the printer.
GB
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Didn't know if you got resolution on this issue but I don't think it's your router/switch.
Back in December when I first got my Epson 3800 it worked perfectly on my Linksys 100base-T network: Linksys WRT54GS 2.2 router with Linksys 8port switches.
In Feb I upgraded my home network to Gigabit using Netgear and D-Link switches.
I just noticed that status monitor wasn't working (I hadn't printed for a month or so due to projects heating up..
Just to make sure it was the network I went back to the Linksys 100mb setup to get it working again, no luck. I replaced all my Cat5 cables between the printer, router and computer, still no luck. I direct connected my Linksys router (which had worked with Status Monitor and the printer back in Dec), still wouldn't work now. I went to a laptop with a Intel network chipset(my desktop is a Marvell network chipset), still nada. I put my computer on a Linksys switch (that had worked with the printer in Dec.) with just the printer on it also, still no luck. I also tried a Netgear, D-Link and an Intel switch, still nothing. I then tried a crossed cable direct to the laptop and my main desktop again without any success.
BTW, with all the setups the printer could ping, receive and print. I also could bring up the Printer's config webpage and Epson Remote configuration worked but remote Panel, Firmware updates and Status monitor would not work.
I am really thinking it is a flaky card in the printer.
GB
[a href=\"index.php?act=findpost&pid=109252\"][{POST_SNAPBACK}][/a]
I'll make it even more mysterious --- I installed the printer on another computer on the network (a notebook connected only by wifi). Guess what? The status monitor was functional on that machine. Still on the main desktop, no go. I reinstalled the driver on the desktop. Still no go. I use the same Linksys router - that was my original setup. I added a Netgear Gigabit switch and ran all the Ethernet stuff through it, no change. It prints, but that's it. The notebook on wifi continues to be fully functional.
This tells me the printer driver setup on the half-functional desktop is running in a flawed environment.
Both machines use the standard Windows software firewall and Kaspersky anti-virus. I'm thinking it is a firewall setting, but I don't know where to start. I see identical setting on each machine.
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I'll make it even more mysterious --- I installed the printer on another computer on the network (a notebook connected only by wifi). Guess what? The status monitor was functional on that machine. Still on the main desktop, no go. I reinstalled the driver on the desktop. Still no go. I use the same Linksys router - that was my original setup. I added a Netgear Gigabit switch and ran all the Ethernet stuff through it, no change. It prints, but that's it. The notebook on wifi continues to be fully functional.
This tells me the printer driver setup on the half-functional desktop is running in a flawed environment.
Both machines use the standard Windows software firewall and Kaspersky anti-virus. I'm thinking it is a firewall setting, but I don't know where to start. I see identical setting on each machine.
[a href=\"index.php?act=findpost&pid=109259\"][{POST_SNAPBACK}][/a]
Ok, let's try to analyze this...
On your experience I tried on two laptops with no success.
I had the Laptops connect to the Linksys WRT54GS mentioned previously as working with my 3800 in the past.
Laptop #1: XP pro SP2 with a Linksys WPC11 wireless card.
I also tried to connect to the printer with an Intel Buscard2 wired network card with no success.
Laptop #2: Also with XP pro and SP2 with an Intel 3200 chipset centrino setup.
I also tried to use this laptop's build-in Intel LAN chipset.
Desktop #1: Marvell LAN chipset, no link even with direct connect.
Desktop#2: Also a Marvell LAN Chipset, also no connection.
I tried to connect to the printer with the following routers: Netgear 1gb 5port rounter, Linksys 100mbit 8port router(which worked in the past), an Intel 100mbit 5port router and a D-Link 1gb 8port router.
What is the brands and setup of the wireless to printer that you got working?
Perhaps this is a brand hardware/driver incompatibility.
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Thanks a lot for the information, it defintely helped for my decision to upgrade from a 2400.
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Thanks a lot for the information, it defintely helped for my decision to upgrade from a 2400.
[a href=\"index.php?act=findpost&pid=109340\"][{POST_SNAPBACK}][/a]
Don't judge the 3800 too harshly...
It looks like the 4800 and others in the Epson line have this problem with status monitor.
I actually do love my 3800, it has excellent output and Epson support is quite good.
I am sure this is just a glitch that can be tracked down and fixed, we just need data to find the common sources of conflict that is causing the network issues.
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I am sure this is just a glitch that can be tracked down and fixed, we just need data to find the common sources of conflict that is causing the network issues.
[a href=\"index.php?act=findpost&pid=109355\"][{POST_SNAPBACK}][/a]
Have you configured the Epson 3800 with a static IP address or are you relying upon DHCP to allocate a random IP address to the printer? If Status Monitor caches the IP address and the printer changes IP address then it could loose visibility of the printer unless the cached address is updated.
Secondly, have you configured all your computers and the printer to be in the same windows workgroup? If status monitor is using windows discovery this will impact on how fast/long/accurately it takes to discover the printer.
Thirdly, if status monitor is using uPNP can you find the printer in my network places - it should come up as a uPNP device. Double clicking the icon will bring up the printer web page. Ensure that your network and computers is handling uPNP and not blocking it somewhere.
Just a couple of suggestions - can't say for definite what your problem is as I do not share the same difficulties.
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Have you configured the Epson 3800 with a static IP address or are you relying upon DHCP to allocate a random IP address to the printer? If Status Monitor caches the IP address and the printer changes IP address then it could loose visibility of the printer unless the cached address is updated.
Secondly, have you configured all your computers and the printer to be in the same windows workgroup? If status monitor is using windows discovery this will impact on how fast/long/accurately it takes to discover the printer.
Thirdly, if status monitor is using uPNP can you find the printer in my network places - it should come up as a uPNP device. Double clicking the icon will bring up the printer web page. Ensure that your network and computers is handling uPNP and not blocking it somewhere.
Just a couple of suggestions - can't say for definite what your problem is as I do not share the same difficulties.
[a href=\"index.php?act=findpost&pid=109441\"][{POST_SNAPBACK}][/a]
Good points -
1) DHCP. I thought about using static IP, but when the notebook I added worked fine I never pursued that.
2) Same workgroup.
3) I'll look into that.
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Mine is on a static IP always has been.
Yes, they are on the same workgroup and in fact I can browse and see the printer server on the the workgroup, it will ask for a driver and can attach. But Status monitor is not working.
UPNP is set on the Router, computer and printer, I can browse in network neighborhood and invoke the printer but still no ink status in status monitor nor can I see firmware levels or check printer status.
With those people that are working can you confirm your router brand model, the brand and model of any switches and what network card is in the computer you are using to run status monitor.
It might be a certain network chipset, brand of router or brand of network card driver that is causing the problems.
Update: I just discovered that you don't even need a cross-over cable with this printer, plug in any CAT5 and it is able to work, just set up a new IP with no gateway and set up the computer with another IP on the same subnet and you have communication.
Status Monitor still doesn't work but it prints beautifully...
So that removed the router, cables and switches from the equation and I have now tried 3 NICs, what next?
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Hi, I'm using a Linksys wireless router WRT54GL.
Ethernet firmware: 1.01.
Printer firmware: o0146B.
Windows XP SP2.
This is quite puzzling to me since I've tried two different 3800's (with different printer firmware revision numbers) on the same router and bidirectional communication work with both.
Sorry for the basic question, but I'm assuming you're following the network setup instructions as outlined in the Printer Guide?
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Hi, I'm using a Linksys wireless router WRT54GL.
Ethernet firmware: 1.01.
Printer firmware: o0146B.
Windows XP SP2.
This is quite puzzling to me since I've tried two different 3800's (with different printer firmware revision numbers) on the same router and bidirectional communication work with both.
Sorry for the basic question, but I'm assuming you're following the network setup instructions as outlined in the Printer Guide?
[a href=\"index.php?act=findpost&pid=109497\"][{POST_SNAPBACK}][/a]
Yes, to the letter:
Set up the TCP/IP port in server config under printers and faxes.
Installed Epson drivers using the new port.
What brand of NIC does the computer you are able to connect with have?
That might prove I have a defective printer.
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Hello all,
I am working with a few other 3800 owners to try and figure out why the Status Monitor is a hit or miss when getting it working on a TCP/IP network with Windows XP SP2...
Can someone with it working reply with your port setting (are you using LPR or Raw, port number, stuff like that).
Also what brand of network card and router are you using (firmware revs would be also nice but if you don't have them at least it could give is a hint on this issue).
Thanks all!
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I have also been working (though slowly) to track this down.
Mine is working, so I'll provide some additional input here.
Windows XP SP2.
NIC: Intel® PRO/1000 CT Network Connection
Router: Linksys WRT54GL
3800 printer firmware: o0146B (November 14, 2006) -- note, this is newer than the latest firmware listed on the epson site
3800 network firmware: 1.01
A screenshot of the ports:
http://people.csail.mit.edu/ericchan/tmp/p...rverexample.jpg (http://people.csail.mit.edu/ericchan/tmp/printserverexample.jpg)
This screen is what I see when I go to Start menu -> Printers and Faxes, then go to File menu and choose Server Properties, then click on the Ports tab.
Notice in particular that the Description field says Standard TCP/IP Port and that the Port name is the Printer Server Name shown on page 2 of the network status sheet.
When I then click on the Configure Port... button, I then get this screen:
http://people.csail.mit.edu/ericchan/tmp/p...gureexample.jpg (http://people.csail.mit.edu/ericchan/tmp/portconfigureexample.jpg)
(Note that I did not enter any of this information here manually.)
I am using the DHCP option for the printer network setup. That is, in Step 7 on page 16 of the Printer Guide, I selected Auto on the printer.
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Additional info:
I have Windows Firewall enabled. File and Printer Sharing is checked on the list of Exceptions. I think everything else is as the defaults.
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I have two machines on the same network, like I said before. One displays the status monitor, one doesn't. My comment is not technical...
Why isn't Epson doing something about this? Obviously the software works sometime and not others.
So, it is designed to work, not an unsupported feature.
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I agree, Bob, it's weird. According to a comment I read elsewhere, Epson is aware of the problem but is having trouble pinning it down. Don't know what the status of a fix is, or whether they even plan to fix it.
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I have two machines on the same network, like I said before. One displays the status monitor, one doesn't. My comment is not technical...
Why isn't Epson doing something about this? Obviously the software works sometime and not others.
So, it is designed to work, not an unsupported feature.
[a href=\"index.php?act=findpost&pid=110626\"][{POST_SNAPBACK}][/a]
Sorry to sound happy at your misfortune but you are a great asset to our trying to track down the issue with Status Monitor.
Can you tell us more about your setup on both machines?
Are they both wired?
Do they both use the same network cards in the computers?
Are they both Win XP SP2?
You might lead us to a solution before Epson gets around to it!
Thanks for any info you can give!
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Sorry to sound happy at your misfortune but you are a great asset to our trying to track down the issue with Status Monitor.
Can you tell us more about your setup on both machines?
Are they both wired?
Do they both use the same network cards in the computers?
Are they both Win XP SP2?
You might lead us to a solution before Epson gets around to it!
Thanks for any info you can give!
[a href=\"index.php?act=findpost&pid=110645\"][{POST_SNAPBACK}][/a]
Have you tried looking at windows services: My computer->Manage->Services and checked that EPSON Printer Status Agent2 and EpsonBidirectionalService are set to Automatic and have the correct permissions and that both processes are started. Without these two processes running you will get nada.
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Sorry to sound happy at your misfortune but you are a great asset to our trying to track down the issue with Status Monitor.
Thanks for any info you can give!
[a href=\"index.php?act=findpost&pid=110645\"][{POST_SNAPBACK}][/a]
Can you tell us more about your setup on both machines?
Windows Firewall on both. Kaspersky AV on both. XP-Home on the Desktop. XP-media on the notebook all at SP2 and latest patches. Both have plenty of disk space and 2GB ram.
Are they both wired?
The one that works is wireless; the one the doesn't is wired.
Do they both use the same network cards in the computers?
The wired one uses whatever Dell puts stock on an 8400. The wireless one uses whatever Dell puts stock on an E1505.
Are they both Win XP SP2? yes
You might lead us to a solution before Epson gets around to it!
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Have you tried looking at windows services: My computer->Manage->Services and checked that EPSON Printer Status Agent2 and EpsonBidirectionalService are set to Automatic and have the correct permissions and that both processes are started. Without these two processes running you will get nada.
[a href=\"index.php?act=findpost&pid=110670\"][{POST_SNAPBACK}][/a]
Yes to all but - correct permissions? Explain please.
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The Epson Status Monitor issues are strangely reminiscent of ones I had some time ago with my 2200. I have and Epson 2200 and an HP Laserjet 1200 connected to my PC (Win XP SP2) and the status monitor wouldn't work at all. I couldn't at that time (2 or 3 years ago) find anything useful on the web, except a suggestion that the Epson didn't like to coexist with an HP printer. Once I disconnected the HP, the Status Monitor worked. But that wasn't a viable fix, since the HP gets a lot of mundane use.
Someone (it may have been on the LL forum -- I forget) put me onto a substitute piece of free software (Russian), called the "SSC Service Utility", which nicely gives me a ink status check on demand. I have no idea whether the SSC gizmo has been updated to work with the 3800, but you might want to check.
It is available from their website, http://www.ssclg.com/epsone.shtml (http://www.ssclg.com/epsone.shtml) .
As a followup, although Epson seems never to have updated the flaky 2200 Status Monitor, it has recently been working fine for me. I have no idea what has changed. Go figure.
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Have you tried looking at windows services: My computer->Manage->Services and checked that EPSON Printer Status Agent2 and EpsonBidirectionalService are set to Automatic and have the correct permissions and that both processes are started. Without these two processes running you will get nada.
[a href=\"index.php?act=findpost&pid=110670\"][{POST_SNAPBACK}][/a]
I don't see either of these services in my services applet.
Does everyone else have them?
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I don't see either of these services in my services applet.
Does everyone else have them?
[a href=\"index.php?act=findpost&pid=111695\"][{POST_SNAPBACK}][/a]
They are both there on my machine (for the 2200.)
Be sure the "extended" tab is checked when looking for Services. If they aren't there, then they probably need to be reinstalled.
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mine does not show them either and mine does not work
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They are both there on my machine (for the 2200.)
Be sure the "extended" tab is checked when looking for Services. If they aren't there, then they probably need to be reinstalled.
[a href=\"index.php?act=findpost&pid=111710\"][{POST_SNAPBACK}][/a]
I do have "entended" checked and I still don't see them.
I am running a 3800.
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I do have "entended" checked and I still don't see them.
I am running a 3800.
[a href=\"index.php?act=findpost&pid=111734\"][{POST_SNAPBACK}][/a]
Can someone with an actual 3800 confirm that they have these services?
Thanks!
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Hi, I'm posting this quote from dpreview, where a network engineer had a problem getting the status monitor working on his 3800 and finally found a workaround:
OK, I have spent a lot of time trying to resolve this issue. I have tried Network traces, stack analysis, port scanning and every other thing I could think of.
I was testing out my old Epson 2200 printer, and realized I uninstalled the driver while I was troubleshooting the 3800 Status Monitor. I reinstalled the 2200 driver. I noticed the Status Monitor for the 2200 was not working. I downloaded the latest 2200 Status Monitor from the Epson US site and then saw the ink level on my 2200. I also noticed that the Status monitor was also Version 3. I decided to try the 3800 status monitor again. VOILA! Now my 3800 Status monitor is working over Ethernet only! All I did was install the 2200 driver and Status Monitor.
Go figure! I would be curious to know if this works for anyone else...
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Hi, I'm posting this quote from dpreview, where a network engineer had a problem getting the status monitor working on his 3800 and finally found a workaround:
[a href=\"index.php?act=findpost&pid=111972\"][{POST_SNAPBACK}][/a]
I am on it and will report back.
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I am on it and will report back.
[a href=\"index.php?act=findpost&pid=111978\"][{POST_SNAPBACK}][/a]
Confirmed, this solution works!
Just install the 2200 version of monitor and everything comes up!
WOW!
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BTW, Procedure used:
Step 1: Make sure your 3800 driver is installed and not working over the ethernet.
Step 2: Install the Epson 2200 driver ver. 5.5bS.
During the install stop the driver from searching for the 2200, it will automatically assign itself to any open port.
Step 3: install the 2200 status monitor ver. 3.10a.
Step 4: Confirm that the 3800 Status monitor is now working.
Step 5: Go into Start/Printers and Faxes and delete the 2200 reference.
Step 6: Click on Start and run MSCONFIG, click on the tab on the right "Startup" and uncheck the boxes next to the files E_S10IC2 and E_S21C.
Step 7: Reboot the computer and when the information box comes up saying you modified your startup programs just tick the box so MSCONFIG doesn't come up everytime you boot. Click OK and you're done!
You can now set network monitor for the 3800 and all other features will work properly.
Hope this helps...
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Excellent!
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BTW, Procedure used:
Step 1: Make sure your 3800 driver is install and not working over the ethernet.
[a href=\"index.php?act=findpost&pid=112036\"][{POST_SNAPBACK}][/a]
Do you mean temporarily install the 3800 over USB? Or just that the status monitor is broke for net attachment?
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Do you mean temporarily install the 3800 over USB? Or just that the status monitor is broke for net attachment?
[a href=\"index.php?act=findpost&pid=112059\"][{POST_SNAPBACK}][/a]
I mean make sure that the 3800 printer driver/Status monitor is actually not working before going through all the 2200 hoops.
Some people might assume that the status wont work but it is working for a lot of people and I am just suggesting making sure before having to do the rest of the procedure.
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It's comforting to know that my antique 2200 is still good for something.
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Some more detailed info from the original poster in dpreview:
In all three cases, all I did was install the Epson 2200 driver and
2200 Status Monitor. I selected the port for my 3800 using "Manual"
when installing the driver, since the printer is not attached to my
other machines. Here are the files I used for the update:
2200 Driver: epson12230.exe
2200 Status Monitor: epson11276.exe
I d/l these from the Epson US site.
I also noticed that I must have NetBIOS enabled on my network card.
You can check this at Start/Setting/Network Connections. Right
click your active NIC and select properties. Then select "Internet
Protocol TCP/IP" and select "Properties". Select "Advanced" then
the "WINS" tab. Verify "NetBIOS over TCP/IP" is "Enabled".
"Default" should work too.
You should be able to "ping" your printer by the name on page 2 of
the Network Status sheet printed from the printer panel. I hope
this helps...