Luminous Landscape Forum

Equipment & Techniques => Cameras, Lenses and Shooting gear => Topic started by: mcanyes on January 16, 2007, 01:31:09 pm

Title: Sandisk Customer Service
Post by: mcanyes on January 16, 2007, 01:31:09 pm

I just had a 2 Gig Sandisk SD card die. In the process of trying to get Sandisk to replace the card I have been answering canned emails that ask questions I have already answered in my email to them. Very frusterating, and I am ready to buy cards from someone else. Since memory cards don't die too often it probably is not worth getting anoyed but I really hate this kind of customer service.

My question is this: has anyone had the pleasure of replacing a dead memory card - any kind, not just Sandisk SD. What was your experience?

Thanks,
Michael

Title: Sandisk Customer Service
Post by: Jonathan Wienke on January 16, 2007, 03:40:51 pm

I've shot over 120,000 frames, mostly RAW, and haven't had the pleasure of a dead card yet. I use Microdrives.

Title: Sandisk Customer Service
Post by: mcanyes on January 16, 2007, 03:45:16 pm

Quote

I've shot over 120,000 frames, mostly RAW, and haven't had the pleasure of a dead card yet. I use Microdrives.
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Hi Jonathan - After 120K frames you are overdue.

Title: Sandisk Customer Service
Post by: jabbrewocky on January 30, 2007, 12:20:29 am

I have just spent one entirely maddening week working woth SanDisk "customer service."

To me, their entire focus is on closing the call, not helping the customer.

I don't expect I will ever buy their brand again.  BIG FAT F.