Luminous Landscape Forum
Raw & Post Processing, Printing => Digital Image Processing => Topic started by: frankiegee on January 04, 2007, 08:39:56 pm
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Good Evening to All:
I am using a powermac G5 with this new monitor and an Optix XR Pro; when I opened Color Navigator to calibrate, the software said 'failed to detect monitor'. I've spoken to Eizo tech support several times without solution. I've downloaded the newest version of Color Navigator, unplugged and re-plugged the usb cables, deleted the CN new software, reinstalled,etc. I still get the 'failure to detect monitor' dialogue. I've posted on various forums without a single response so I'm really looking for some help. In my Preferences/Display on the mac, only the resolution is listed (1920x1200); is this as it should be? Under the usb display in the hardware listing, the monitor is listed as Eizo USB HD Monitor (as is the Optix when plugged in); I know there is a learning curve with everything new but I'm stuck at 'flatline'. Can anyone please assist? I'm grateful in advance for any help. Thank you.
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Hi Frank, I just got a new CE210W and just calibrated it using the Color Navigator Software, and puck from Gretag-Macbeth's eye-one display 2. Your XR puck should be fine.
I used the Eizo supplied USB cable to go from the connector on the back of the monitor to the front of my G5, and the puck I just plugged into an available USB port on my keyboard. Monitor is recognized, and successfully calibrated/profiled.
This might matter; do you have your monitor connected to the computer using the Apple DVI adapter thing. When you switch on your computer or wake it from sleep, does the message that appears momentarily in the upper right of your screen say analog or digital? If it says analog then remove the adapter and use the correct Eizo supplied cable to connect the monitor to the G5. I'm not sure, but I think you need the digital connection to properly do the hardware calibration.
FWIW, my G5 is an early single processor 1.8gHz machine running OS 10.4.8.Hope this helps.
ron
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Pixel Wrangler: Thank you for your response. I do have the monitor connected via DVI and it is listed as Digital Signal 1. Is your usb cable from the monitor always connected? How is your monitor listed in your Preferences/Display tab? I appreciate your time; I am really confused as to why Color Navigator does not detect my monitor but my computer does? Thanks again.
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.....Is your usb cable from the monitor always connected?....
[a href=\"index.php?act=findpost&pid=93836\"][{POST_SNAPBACK}][/a]
The USB cable has to be connected in order to do the cal/profile. For normal operation, no. Make sure it is a USB port on the computer, not off the keyboard.
Also make sure to do all the usual Mac OS maintance routines, IE- Repair Permissions, Cache Clean Out, Maintainance Crons, etc.
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Frank, as John Luke says, the USB cable need be connected only during calibration/profiling, and don't connect that cable to your keyboard. For me it was OK to connect the puck only via the keyboard.
My system preferences/displays shows my monitor as CE210W and displays the in-use resolution, as it should.
I didn't mention it because I do it regularly, but JL's suggestion to repair permissions and run the daily, weekly, and monthly maintenance routines should be heeded.
After you've done all that, restart the machine, connect your monitor, then launch the program. If the monitor still isn't recognized I'd jump on the phone to Eizo and file a warranty claim.
ron
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John and Ron,
Thank you very much for your time and assistance. I've never done the maintenace routines; can you explain how or point me to where I can be educated? I'm wondering if the fact that my monitor is not named in the Preferences/Display section but recognized in the Hardware/USB section is the root of the problem. Thanks again for your time.
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Frank, if you navigate to Applications/Utilities/Disk Utility you'll get to where you need to be to repair permissions. I don't really even know exactly what permissions are (some OS thing) but they can become damaged any number of ways, and need periodic fixing. If you neglect this for too long your computer can get very sketchy.
In the window you'll see all the hard drives connected to your computer. Find the one that has your system on it and click on it. You should then be able to click on the options to verify, and repair permissions. I just skip the verify and go straight to repair. The program will run and you may see many, many messages pop up as permission problems are detected and repaired. Eventually you'll get to see a message stating permissions repair is complete. You can quit the program. It's a good idea to repair permissions before and just after you install new software, especially OS upgrades, if had a power failure while the computer was running, or if it just starts acting like a PC!
There are other maintenance tasks which the OS will run automatically if you leave it on 24/7. Otherwise you should do them manually. In applications/utilities/terminal is where you go. You'll see what i'll call a command line. Type in the following:"sudo periodic daily" only don't include the quotes, and hit enter. The program will ask you for your password. Type that in, hit enter, and the program will run. It may take a minute. Once that's done you'll get the flashing cursor back. Repeat the process only this time type in: sudo periodic weekly. You won't need to re-enter your password. This one takes the longest and could be three or four or five minutes. As long as you hear your hard drive making thinking noises there's no reason for concern. Once that's finished repeat one final time, only substitute monthly for weekly. Upon completion you can quit the program. There's an inexpensive program call Macaroni which can do all this for you, but I just do it myself.
Apart from not letting your system drive (or any) get so full it can run itself, there really isn't much other housekeeping to do on a Mac, AFAIK.
Hope this all helps. I'm really curious to see if you're able to get your computer to see your monitor. My reasons for choosing the more expensive Eizo over the Apple or LaCie monitors were the ability to do a hardware calibration, and the five year warranty.
Good Luck.
ron
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Ron,
Again, thanks so much for your time and help. I also bought the Eizo for the sophisticated calibration ability which I obviously cannot do. I will do as you suggest and keep you posted. When I originally downloaded the upgrade to color navigator, then deleted it and attempted to reinstall from the color navigator disk that shipped with the monitor, it responded by telling me there was nothing to install! Of course, I again downloaded the upgraded version of color navigator, which sits in my Utilities folder. Thanks again.
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Ron,
I followed your instructions re: repair permissions, but the software still does not detect the monitor. I don't know what else to try. I don't know if the resolution showing only (in the Preferences/Display section) is indicative of something wrong; what's confusing is the monitor shows up in the Hardware/USB listing when connected by USB cable. I'm at a loss but I do thank you for the time you've taken to offer me your suggestions.
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Hi,
I have an Eizo CG21 and to be recognized correctly is has to be connected directly to my G5. Not via a USB HUB. No idea why, but if it is not connected directly the calibration fails.
Hope this helps.
Lasse
Good Evening to All:
I am using a powermac G5 with this new monitor and an Optix XR Pro; when I opened Color Navigator to calibrate, the software said 'failed to detect monitor'. I've spoken to Eizo tech support several times without solution. I've downloaded the newest version of Color Navigator, unplugged and re-plugged the usb cables, deleted the CN new software, reinstalled,etc. I still get the 'failure to detect monitor' dialogue. I've posted on various forums without a single response so I'm really looking for some help. In my Preferences/Display on the mac, only the resolution is listed (1920x1200); is this as it should be? Under the usb display in the hardware listing, the monitor is listed as Eizo USB HD Monitor (as is the Optix when plugged in); I know there is a learning curve with everything new but I'm stuck at 'flatline'. Can anyone please assist? I'm grateful in advance for any help. Thank you.
[a href=\"index.php?act=findpost&pid=93778\"][{POST_SNAPBACK}][/a]
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Do you have a laptop or other computer you can install ColorNavigator in and hook up the monitor to to test it out?
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Lasse, thank you for your input. John, I again thank you for your time and interest in my dilemma. Yes, I have a laptop but it's a ten year old relic that isn't functional and doesn't even have a proper pin connection for the monitor. I checked and its about the size of a large fingernail. Great suggestion though. Thanks again. You guys here are great! I'm still open to any suggestions/advice, etc. and will keep checking back.
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Shoulda thought of this sooner. duh. Is your problem this simple? Are you using a generic usb cable to connect the monitor from one of its ports on the side? If so, that would explain why the computer recognizes the monitor at a usb port connection. Remove that cable, replace it with the Eizo supplied cable MD-C93. Connect one end to the port on the BACK of the monitor next to the video cable connectors. You'll see the cable has different ends and it fits only one way.
Keep us posted.
ron
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Hello Ron:
Thanks for spending time considering this problem. I do have the Eizo supplied usb cable hooked up from the monitor to the computer. By the way, the Duh! solutions are often my problem solvers - just wished this was one of those times. But let's not give up hope; with my track record, one of these 'gems' might still be the answer. Thanks again.
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I would still try to find someone who has a more current Mac and will let you install Color Navigator. That will help you rule out some variables.
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John, I thank you again. I don't know anyone close by who uses a mac, but thanks. I do need to rule out variables as you state.
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Frank I would bet this is a usb issue. Have you tried a different cable and or a different connection to your computer. You could also download a demo of ColorEyes Display and see if the hardware is detected by it. http://www.integrated-color.com/Merchant2/...ategory_Code=DL (http://www.integrated-color.com/Merchant2/merchant.mv?Screen=CTGY&Store_Code=ICC&Category_Code=DL)
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Jack,
Thanks so much for your input. I have tried different connections but will try a different cable. As I've mentioned before, the hardware (the monitor and the Optix puck) are recognized in the Hardware/USB section of 'About this Mac' but the Color Navigator refuses to detect the monitor. I'm taking off from work tomorrow and I'll be telephoning the tech support at Eizo and then moving up the ladder of people to speak with; I'll let everyone who has been kind enough to take interest in my plight what occurs. Thanks again.
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I just tried my ColorEdge CG21 with Color Navigator v4.0.0 on a PPC G4 Mac OSX10.4.8. Two available USB ports directly on the computer are needed.
I have it connected via the DVI cord into a direct DVI out, and am using a generic 3' USB cable hooked directly to a computer USB output to the monitor.
I can launch Color Navigator with my i1Pro device attached by selecting my device in the pull down that comes up when I launch the app, and hitting OK.
I can also launch Color Navigator with no device attached, I select my measurement device in the pull down, hit OK, and answer Ignore when the box comes up stating Failing to detect measurement device...... All launches fine as well.
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Now- if I remove the USB cable that connects the monitor to the computer and do the following:
With device attached, I can launch Color Navigator with my i1Pro device attached by selecting my device in the pull down that comes up when I launch the app, and hitting OK. Then a box comes up that states Adjustment capable monitor cannot be found. The monitor cannot be adjusted with the current status.
With no device attached, I launch Color Navigator, select my measurement device in the pull down, hit OK, and answer Ignore. I then get a box that reads Initialization error, failed to detect monitor and measurement device...
Can you launch it in either of the described ways?
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John,
Thank you for again writing and offering your suggestions. I appreciate the time you are taking to help me. I was under the impression (maybe wrongly) that I didn't have to load the Optix XR Pro drivers on the Mac but the tech support at Eizo said I must load them. When I just clicked on the device application, it said that I must have an 'activation code' to use this device. As the Monaco place of contact is closed at this hour, I'll have to wait til the morning. I'll get the activation code and do as you suggested. Oddly, the application said I could use the device without the activation code for 14 days, but it doesn't let me enter the application without the code. I guess I shouldn't be surprised. With a ray of hope your suggestions have offered me, maybe this is the problem. Wonder if that would explain 'monitor not detected'? John, thanks again for your assistance.
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Try to launch Color Navigator with no device attached as outlined in scenario No.2.
What happens?
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John,
Please bear with me. To my knowledge, I don't have the measurement device listed in the 'pull down' (where would it be?) because it's never been loaded onto the computer. I do have the device drivers loaded in Applications but when I click on the Optix icon, the window asking for the code appears and currently, I have to 'quit' the window. Am I missing something simple?
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Even though I only have the GMB i1 Pro device, my Colornavigator has a pull down with the following listed:
Eye One Monitor/Pro
ColorEdge CX-1/ Eye One dsisplay
Spyder 2
MonocoOptix XR DTP94
Step 1-
Launch ColorNavigator application. The first thing that comes up on the screen is a small box with the Colornavigator heading.
There is a line the reads: Select the measurement device.
The Pull Down is below that. Next to it on the right edge of the window is two buttons, OK or Quit.
It is possible that this first box is turned off in the software version for your monitor, and it is set to sense and identify your device automatically right away, so it may be going right to the next box where it will read "failed to detect measurement device" if none is plugged in and there you can select "ignore" to fully launch the app withput any measurement device at all. Can you get to this point?
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John,
I cannot get to this point. My ColorNavigator is CE version 1.1.3; I get a welcome window that is grayed out with an active window on top that states 'failed to detect monitor; quit the software, reconnect the usb cable to the monitor and restart the software'. The underlying, grayed out window states ColorNavigator will calibrate brightness, white point and gamma of the monitor, and then generate its profile. Click Next to start calibration....this is the window I cannot access to get to the step where the pull down would list the device.
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My monitor runs v4.xx, Yours seems to run a different version as you indicated. I guess I'm out of ideas.
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John,
I sincerely thank you for your time and efforts. In my ColorNavigator manual, the device drop down menu would appear after I clicked the 'Next' button on the grayed out screen, the window I can't access. If I can resolve this issue, I'll post. Thank you again.
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Hey Frank, sorry to see your monitor is still being uncooperative.
For comparison I just connected my monitor and puck as if I was about to perform another calibration. Color navigator recognised the monitor and puck. In the USB window of "about this computer" the puck was shown connected to my keyboard, and the monitor to the high-speed bus on the front of my G5.
I'm running the same version of Color Navigator as you; it's from the disc that shipped with the monitor. I didn't even think to go online to check for an upgrade!
FYI, I've yet to install any of the software that came with my Eye-One Display 2 puck. Just removed the puck from the package and plugged it in.
This is becoming quite the puzzle. I want to think you've got a USB port or cable issue, but what appears in "about this computer" would refute that. And since you're able to open Color Navigator and get the no monitor detected message, that would indicate the software is more or less OK.
Again, keep us posted.
ron
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Frank, I will suggest again that you try ColorEyes Display. This will give you a quick second opinion about where the problem lies. The more support you have for your tech support call the better. I would be happy to send you a link to download the demo.
jack@integrated-color.com
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Going back to the computer's OS itself as a possible culprit, you could create another User Account with administrative priveledges and try it again. It's a long shot, but worth checking. Or if you already have an Admin Account already set up, and this is happening while logged in your User Account, log out, and try doing it logged in as Admin.
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I would go along with trying another user acct also. We freqeuntly see corrupt user acct problems.
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Jack, Ron and John:
Thanks for your continuing support. Jack, I would appreciate the link for the download; do I have to fill in all the info such as shipping preferences for the download or is there a shortcut. I'm the only one using the computer; should I still set up another account? Thanks again guys; I just got back in from some errands and am home for the duration. I did activate the Optix XR Pro but with no change in ColorNavigator message.
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Proper OS practice is to operate on an account that does not have admin priveledges, so if something gets corrupted, you can log onto the adnim account and see if things still work. If you wreck your main user account that is also your admin account, sometimes a complete OS re-install may be necessary if you haven't cloned you drive before the suspected corruption took place.
On my system, I am the only user, but I have two accounts set up. An Administrator Account, and my John Account (w/o admin priveledges). I use the computer for daily use when logged into my John Account, but do all my updates and mainatance logged into my Administrator Account. It's just a good practice to keep you daily use account isolated w/o admin priveledges so a corruption does not effect everything.
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John,
Thank you once more for your help. I've learned quite a bit from you and the other kind people here.
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John,
If I create an additional account, can I access the files, pscs, desktop icons, etc. from the administrator's account? How would I access these? For an update to all who have so kindly helped with their advice and suggestions, I just got off the phone again with tech support. They are at a loss for a solution and I have two alternatives; I can investigate further the OS or send the monitor back to them to be checked with a ten business day turnaround. I knew the call wouldn't offer relief. I wonder if it is something simple with the Mac?
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Hello again:
To John and Ron: I created a user account (with administrator privileges) and tried to launch ColorNavigator. Same result: "Initialization Error: Failed to Detect Monitor".
Jack, I went to your site; the download seems to be set-up as though one is buying the demo, even though the price is 0 money. It also asked for my shipping preferences, so I became confused. Do I complete the forms to proceed to download or is there a section to just download? I again express my gratitude to all for your consideration in supporting my dilemma.
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Frank, it is indeed setup as a purchase even though it is free. Select software download, no shipping and proceed to final checkout. The store will send you a download link.
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Jack,
Thank you. As an aside, I noticed that the ColorNavigator upgrade I downloaded from the website was listed at 8MB. In my Downloads folder on my desktop, it's listed at 8MB. But the installed version on my computer list the size at 23MB. Is this normal, or is something wrong? Thanks again. I will download the demo.
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Jack,
I downloaded the demo. It opened up without any problems; I clicked on the 'Guided Tour' and read the topic headings. I didn't click to begin the profile. Does this tell me the problem is definitely in the ColorNavigator software and not the computer? Additionally, the download registered at 50MB but the installed version is listed at 151MB, so I guess the size discrepancy is normal?
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Jack,
I downloaded the demo. It opened up without any problems; I clicked on the 'Guided Tour' and read the topic headings.
The real question is can you select your sensor under calibration sensor and under monitor settings can you select the eizo, click on use digital controls and have them both show up as active. If they do you're in business.
If not, let me know what happens.
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Jack,
I did what you directed: the Optix XR was selected and is "Active"; when I clicked on the Eizo, it stated "Eizo initialization failed" giving the same message as the ColorNavigator. This is really puzzling. Any thoughts? Thank you.
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Hello again:
To John and Ron: I created a user account (with administrator privileges) [a href=\"index.php?act=findpost&pid=94851\"][{POST_SNAPBACK}][/a]
If you were only running as one account, and there was a corruption of some sort, you cannot undo the corruption by creating a new account. That has to be done prior. That way, the corruption is limited (in most cases) to the account being used, and other accounts are still intact. Is your HD cloned? If not, I would recommend doing so with Carbon Copy Cloner (get it at Version Tracker). Clone your HD to an external FW drive, then on your G5, do a complete drive erase and clean re-install of the OS and ColorNavigator. (You can always clone your HD back onto your G5 if there is no change.)
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I'd say, now we have the answer. There actually is a communication problem with the monitor. Get them to replace it. The senso, as you discovered is working correctly.
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System corruptions can happen, but are very rare. And as you mentioned initially, you said the monitor is "seen" by your system, so I'm inclined to agree with Jack.
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John and Jack,
Sorry for not responding earlier; I've spent most of the afternoon on the phone with Eizo management. I am expecting a call back tomorrow and I'll let you know what happens. The good thing to come out of this frustration is hearing from good people like you and everyone who took their time to kind of stand at my shoulder, look at my problem and offer suggestions. I learned things about the Mac OS and I thank you all. I will be a daily visitor to this forum because of its kind community.
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Hello to All:
Just an update; the management at Eizo were quite helpful and will be shipping me a new monitor. I expect it to arrive at the end of next week or so and will let you know what happens then. Thanks again to everyone for the assistance.
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Good Evening to All:
I received the replacement monitor from Eizo and just finished setting it up, I waited a half hour to let it settle and then launched Color Navigator. To my dismay, the exact same thing happened: Failed to Detect Monitor. I then launched the demo from ColorEyes and it stated: "ColorEyes recognizes your display as a LCD brightness/gains. To override this and select another monitor type click: I click the Eizo LCD Monitor drop down and it states: "Eizo initialization failed. Check the USB connection and select again." I'm back to square one. To repeat myself from earlier in this thread, my system preferences (on the powermac G5) display tab only registers the resolution of this monitor, not the name. In my USB window in More About This Mac, the Eizo is listed as Eizo HD Monitor. Does the fact that this is the second monitor I've tried suggest something is amiss with the Mac or is the monitor the culprit? I would really appreciate any suggestions. Thank you in advance for any assistance.
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Maybe you have a USB communication issue ? G5 USB ports can be bad. Have you tried moving the USB cable to a plug at the back of the case or installing a hub ?
I would strongly recommend an interactive debugging session over the phone with an Eizo tech, if this has not yet happened.
Edmund
Good Evening to All:
I received the replacement monitor from Eizo and just finished setting it up, I waited a half hour to let it settle and then launched Color Navigator. To my dismay, the exact same thing happened: Failed to Detect Monitor. I then launched the demo from ColorEyes and it stated: "ColorEyes recognizes your display as a LCD brightness/gains. To override this and select another monitor type click: I click the Eizo LCD Monitor drop down and it states: "Eizo initialization failed. Check the USB connection and select again." I'm back to square one. To repeat myself from earlier in this thread, my system preferences (on the powermac G5) display tab only registers the resolution of this monitor, not the name. In my USB window in More About This Mac, the Eizo is listed as Eizo HD Monitor. Does the fact that this is the second monitor I've tried suggest something is amiss with the Mac or is the monitor the culprit? I would really appreciate any suggestions. Thank you in advance for any assistance.
[a href=\"index.php?act=findpost&pid=96082\"][{POST_SNAPBACK}][/a]
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Edmund,
Thank you for your response. I have tried other ports and do have a self-powered hub installed. I am really frustrated but thank you for your suggestion.
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Well, the likelyhood of you getting two monitors with this problem seems pretty unrealistic. I guess I would purchase a usb card and give that a try. Most hubs, even powered one are not great for sensors. I have seen too many of them fail. You might start talking to a mac technician about usb instead of all of us about the monitor!
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Jack,
Thanks for your response. What is confusing is that the monitor and the Optix XR puck are acknowledged in the usb ports on the computer. As a matter of fact, that is the only place the Eizo is acknowleged; it doesn't register in the Preferences/Display tab, only the resolution. Thanks again.
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Jack,
Thanks for your response. What is confusing is that the monitor and the Optix XR puck are acknowledged in the usb ports on the computer. As a matter of fact, that is the only place the Eizo is acknowleged; it doesn't register in the Preferences/Display tab, only the resolution. Thanks again.
[a href=\"index.php?act=findpost&pid=96208\"][{POST_SNAPBACK}][/a]
Frank,
at least you're polite, even when we're getting nowhere
Jack,
if it doesn't register in the Display/Preferences tab, and if Eizo have done their homework correctly, that means that DDC is not working properly- this is not an USB issue anymore: The monitor tells the comp who it is via DDC (the video connection), not via the USB cable.
Frank -
Is this monitor attached correctly to a DVI port, or via an adapter of some sort or an overlong cable ? One cute trick to try would be to connect it via the VGA port and USB and see what happens.
I would also recommedn repairing system permissions and seeing what happens.
Edmund
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i used the software...works great, the CE240W is cnnected DVI to the macbook pro, the usb cnnection was only in place for calibration (with eyeone puck)....
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Edmund,
Hello again. Thank you for that response. I have the monitor connected directly to the DVI port on the updated graphics card, which has dual DVI ports. I don't know if you have an Eizo (I suspect you do or know quite a bit) but it is connected correctly: the monitor displays "digital signal 1" on start up. I also did as you suggested and ran repair permissions. Am I correct to assume I don't have to install drivers for the video card on the 10.4.8 OS? The reason I ask is that tech support at Eizo had me installing/deleting drivers for the device, ICC profiles, etc. Thanks again for your attention and help.
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Edmund, eizos are not ddc compatible. There is no connection through the video card that has anything to do with ddc. All the communication to control the monitor is done through the usb connection.
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Edmund, eizos are not ddc compatible. [a href=\"index.php?act=findpost&pid=96346\"][{POST_SNAPBACK}][/a]
Thank you Jack, you just made my day with this pearl of knowledge
But if it is not doing some DDC, how does the system know its resolution ... ?
Edmund
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Edmund,
Hello again. Thank you for that response. I have the monitor connected directly to the DVI port on the updated graphics card, which has dual DVI ports. I don't know if you have an Eizo (I suspect you do or know quite a bit) but it is connected correctly: the monitor displays "digital signal 1" on start up. I also did as you suggested and ran repair permissions. Am I correct to assume I don't have to install drivers for the video card on the 10.4.8 OS? The reason I ask is that tech support at Eizo had me installing/deleting drivers for the device, ICC profiles, etc. Thanks again for your attention and help.
[a href=\"index.php?act=findpost&pid=96279\"][{POST_SNAPBACK}][/a]
Yes, I have an Eizo, but it is a CG210 and not one of the newer ones like you have.
Displaying digital signal 1 refers to its recieveing a digital signal on its 1 port rather than to the port of the computer, I would switch ports on the computer anyway. What is this updated video card ? If it is a third party card you dhould certainly get thedrivers from the makers site
Anyway, to solve your original calibration problem -i have lost track but assume you have one- I suggest a workaround. Eizo monitors sometimes -mine does- have a precalibrated sRGB mode which can be locked in from the front panel. I suggest you choose this, in fact there may be two (5000 K and 6500 K), yank out the USB cable, and profile the monitor as if it were a dumb LCD.
Sorry about strange typing, non native keyboard today.
Edmund
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Eizo handles all the monitor lut control through the usb cable avoiding any interaction with the video card. The resolution info clearly is being passed appropriately using the video card. In this particular case the Eizo scenario seems troubling, but faced with far too many video card variations on the pc their plan is a blessing. There are too many instances where video card communication, not to mention odd implementation of ddc by monitor manufacturers makes this whole process fail. Eizo actually has a better plan by avoiding the video card all togehter so long as they provide that info to 3rd party developers.
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Good morning Edmund and Jack:
Once again, I thank you for your responses. My graphics card was just upgraded to handle the resolution of the Eizo; it is an ATI Radeon 9600 Pro for Mac/PC. Eizo says the 9600 Pro is compatible and this card is a recent upgrade from the latter model. As Jack states, the resolution (not the monitor name) is listed in the Display tab (1900x1200). Also, as Jack so clearly stated, a major selling point for me was the Color Navigator software, which does the calibration in the monitor itself, bypassing the video card. (I hope I said that correctly). I just don't understand what could be the issue but bypassing the calibration software would definitely be a solution; yet, in my personal opinion (financially influenced, of course) would not justify the price of an Eizo. I have not read of anyone having this issue, so as of yet, I don't know what is preventing the software from detecting the monitor. I'm not that knowledgeable so I am sincerely grateful for all your input.
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Hi Frank, sorry to see you're still having problems.
As others have said, I think we can rule out the monitor as the culprit.
I don't think you ever mentioned exactly which G5 you have. The reason I'm asking, and I'm totally grasping at straws here, is might you have an very early model, and have you been keeping up with the firmware updates?
I have an early single processor 1.8gHz machine built in October 2003, There have been I think two firmware updates for it to date. I don't have any idea if this might have any bearing on your problem, but it's another variable which may need consideration.
ron
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Good Morning Ron:
Thanks for your concern; I have a G5 2.0GHz that was purchased almost three years ago. It is, if I remember, a dual processor that has never been a problem. I got off the phone with Apple and they say it's the monitor and Eizo is saying it's the computer. I'm at that tech support wall right now. Apple says if you can see your desktop, it's the monitor. Makes sense. Eizo says if you can see the resolution in the Display tab, it's the computer. Makes sense. Yet, the monitor is not detected by Color Navigator. That's the fact that, as of this morning, is the only sure thing I know. Thanks again Ron. I just am not knowledgeable enough to know what is causing the conflict.
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Frank, I have dealt with hundreds of Eizos and have never seen this. But I have a suggestion. You need to try this monitor on a different computer. Go to an Apple store and enlist a genius or take the monitor to a friends house. I'm betting on the computer here. Since we have never even heard a wisper of this problem and you seem to have gotten 2 monitors with the same problem I'm suspicious of the computer.
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Jack,
Thank you again for your input. I also was thinking the same thing but I just discovered Eizo had sent me a 'factory recertified' monitor when I was assured of getting a new replacement. I spoke to a manager at Eizo Corporate Headquarters and he was adamant that I should have received a new monitor and is getting back to me on Monday. Of course, this doesn't rule out the computer being the problem and I am seriously considering your suggestion as my only alternative if this doesn't resolve the issue (which I'm not counting on). Thanks again Jack for taking the time to help me. I sincerely appreciate this.
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Frank, have you tried my suggested workaround of connecting the monitor via a DVI/VGA adapter plug and the VGA cable supplied and caibrating it like an analogue monitor ? It's not pretty but it should work ...
Edmund
Jack,
Thank you again for your input. I also was thinking the same thing but I just discovered Eizo had sent me a 'factory recertified' monitor when I was assured of getting a new replacement. I spoke to a manager at Eizo Corporate Headquarters and he was adamant that I should have received a new monitor and is getting back to me on Monday. Of course, this doesn't rule out the computer being the problem and I am seriously considering your suggestion as my only alternative if this doesn't resolve the issue (which I'm not counting on). Thanks again Jack for taking the time to help me. I sincerely appreciate this.
[a href=\"index.php?act=findpost&pid=96680\"][{POST_SNAPBACK}][/a]
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Edmund, why buy this expensive monitor and not take advantage of the hardware controls? They will do a much better job then trying to do this manually
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Edmund, why buy this expensive monitor and not take advantage of the hardware controls? They will do a much better job then trying to do this manually
[a href=\"index.php?act=findpost&pid=96837\"][{POST_SNAPBACK}][/a]
Jack,
If I had a *new* Eizo CG-series monitor land on my desk, I would just switch it to the sRGB preset, not bother to recalibrate and get on with my life. The Eizo people told me that the CG series is perfectly calibrated initially, indeed a graph is in the box with a certificate, and this will only drift due to backlight aging.
Whether this is true in practice I don't know - however, the art of color management is really one of managing expectations. When the user really wants perfection it becomes hell - calibrating my own monitors took me one month last year, and I'm now working again on a badly calibrated system because I reinstalled the OS. Interestingly I've already had a first calibration failure with an obsolete unnamed first-rank product made at the time by a big US-based company, that worked decently a year ago but which I never tested on my big screens. Maybe it's the colorimeter (which has been bundled with the excellent ColorEyes in its day) , maybe it's the software, who knows ?
And if you think I'm being cynical, ask yourselves why no monitor maker ever bundles calibrators in EVERY box. I don't think it's money - I think it's because there would be a HUGE number of calibration failures (due to cards, operating systems, bad monitor tolerances, user error) and it would be unmanageable. The way it runs now is that the user never notices how bad her color really is because every monitor in her office shows a different color.
Edmund
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Edmund, why buy this expensive monitor and not take advantage of the hardware controls? They will do a much better job then trying to do this manually
[a href=\"index.php?act=findpost&pid=96837\"][{POST_SNAPBACK}][/a]
Jack,
If I had a *new* Eizo CG-series monitor land on my desk, I would just switch it to the sRGB preset, not bother to recalibrate and get on with my life. The Eizo people told me that the CG series is perfectly calibrated initially, indeed a graph is in the box with a certificate, and this will only drift due to backlight aging.
Whether this is true in practice I don't know - however, the art of color management is really one of managing expectations. When the user really wants perfection it becomes hell - calibrating my own monitors took me one month last year, and I'm now working again on a badly calibrated system because I reinstalled the OS. Interestingly I've already had a first calibration failure with an obsolete unnamed first-rank product made at the time by a big US-based company, that worked decently a year ago but which I never tested on my big screens. Maybe it's the colorimeter (which has been bundled with the excellent ColorEyes in its day) , maybe it's the software, who knows ?
And if you think I'm being cynical, ask yourselves why no monitor maker ever bundles calibrators in EVERY box. I don't think it's money - I think it's because there would be a HUGE number of calibration failures (due to cards, operating systems, bad monitor tolerances, user error) and it would be unmanageable. The way it runs now is that the user never notices how bad her color really is because every monitor in her office shows a different color.
Edmund
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If I had a *new* Eizo CG-series monitor land on my desk, I would just switch it to the sRGB preset, not bother to recalibrate and get on with my life. The Eizo people told me that the CG series is perfectly calibrated initially, indeed a graph is in the box with a certificate, and this will only drift due to backlight aging.
Edmund
[a href=\"index.php?act=findpost&pid=96976\"][{POST_SNAPBACK}][/a]
I have a an Eizo CG21, the factory installed profile may indeed be this perfectly verfied certificate thing, but the luminosity is way to bright for any practical use. I use my GMB i1 Pro with Eizo ColorNavigator to run it at 130 over all luminosity with a black level set to 47. This jives perfectly with matchprints made at prepress houses, and with my 3800 inkjet prints made with custom profiles.
I run my Cal/Profile with ColorNavigator with the monitor set to "CAL" mode by pressing the left arrow on the panel. The "CAL" icon appears on the lower left corner on my model. Has anyone checked this function yet?
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I have a an Eizo CG21, the factory installed profile may indeed be this perfectly verfied certificate thing, but the luminosity is way to bright for any practical use. I use my GMB i1 Pro with Eizo ColorNavigator to run it at 130 over all luminosity with a black level set to 47. This jives perfectly with matchprints made at prepress houses, and with my 3800 inkjet prints made with custom profiles.
I run my Cal/Profile with ColorNavigator with the monitor set to "CAL" mode by pressing the left arrow on the panel. The "CAL" icon appears on the lower left corner on my model. Has anyone checked this function yet?
[a href=\"index.php?act=findpost&pid=96981\"][{POST_SNAPBACK}][/a]
I think when you run it on "cal" it uses the table written into it by the color navigator or similar software, and profiling is done by rewriting the internal LUTs. In the sRGB mode it is locked into factory-calibration, and if necessary you calibrate it by computing a software profile (no internal LUTs). There is also a custom mode which is adjustable directly by the user via sliders.
Or maybe it's the other way round ?
Edmund
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I was just wondering if it was not set to CAL, perhaps that is why the monitor is not seen by Color Navigator.
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Jack,
"If I had a *new* Eizo CG-series monitor land on my desk, I would just switch it to the sRGB preset, not bother to recalibrate and get on with my life. The Eizo people told me that the CG series is perfectly calibrated initially, indeed a graph is in the box with a certificate, and this will only drift due to backlight aging."
Ok this is getting silly now. One look at the monitor luts created while calibrating and profiling an Eizo provides a clear indication that this is not the case. If they were perfectly calibrated you would see one solid line not 3 r, g and b that spread apart in various places from black to white.
And furthermore if this was the case why would they even bother to build a system to do user made hardware calibrations and make software to do it. If you can't make a great profile with an eizo you either have crumby software or you're fooling around with stuff you should just let work. It's that good and has been for some time now.
"And if you think I'm being cynical, ask yourselves why no monitor maker ever bundles calibrators in EVERY box. I don't think it's money - I think it's because there would be a HUGE number of calibration failures"
Monitor makers don't bundle instruments because they don't want to be in the color management business. If they are smart they would rather not choose one sensor over another for political/financial reasons. The message that should go out to the readers of these forum and for that matter all others is that calibrating and profiling your monitors is an absolute necessity. It is very doable, repeatable and not really very expensive. To suggest that it works as bad as you say only makes me wonder what you're doing wrong, and so should everyone else. But then, I'm just a sales guy.
Jack
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Jack,
We do agree that monitor calibration *should* be doable and repeatable and not expensive.
We also agree that Coloreyes is an excellent calibration product with superb support.
About the state of the monitor industry we seem to agree to disagree, but I still think you're a very nice guy
Edmund
Monitor makers don't bundle instruments because they don't want to be in the color management business. If they are smart they would rather not choose one sensor over another for political/financial reasons. The message that should go out to the readers of these forum and for that matter all others is that calibrating and profiling your monitors is an absolute necessity. It is very doable, repeatable and not really very expensive. To suggest that it works as bad as you say only makes me wonder what you're doing wrong, and so should everyone else. But then, I'm just a sales guy.
Jack
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I had the same trouble with my ce240w. Who could have imagined the heavyweight Eizo suppied USB cable would develop a problem, but it did. My faith in such a cable keep me up way too late a few nights with way too many restarts.
Changed the cable and all the lights came on.
Good luck
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Hi Frank
To cheer you up, I have the Eizo CG21 and have the same problem you have, I have had to use the Xrites own software, which works fine but would of preferred to use the Color Navigator. If I ever get it sorted I will let you know asap
Regards
Craig
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Ansel and Craig:
Thank you for offering support; I figured out what was wrong and had posted a new thread regarding the solution for my Eizo and the Powermac G5. It was the graphics card. I had tried it with a new Radeon 9600 Pro for PC/Mac (256 MB) and it didn't work. Eizo's website said the Radeon 9600 Pro would support the monitor but this card didn't. I tried it with the original card shipped with the G5, the Radeon 9600 Pro (64 MB) and it worked fine. This was solved by the process of elimination and having the fortune of still having the original graphics card. Thanks and hope this helps.
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I had the same problem as reported by the Original Poster (except that I've got a CG241W). I changed and checked all the various cables. I called Eizo USA and talked to their chief engineer. Twice. Totally useless. I bought a new sensor 'cause he said that my first one wouldn't work (wrong, pal). And I read through all four pages of this topic. And got stressed.
Nuthin', nuthin', nuthin'......
Then as I was playing with things again, it all started working and continues to work.
My problem was that I plugged in the USB cable 180 degrees out of phase at the monitor. I thought that was supposed to be physically impossible. Not on this monitor. And maybe not on other models.
That simple. For me. And hopefully for you.
Edward Sutorik