Luminous Landscape Forum

Raw & Post Processing, Printing => Digital Image Processing => Topic started by: Dinarius on November 25, 2019, 10:52:43 am

Title: Problem re-installing Photoshop CS6
Post by: Dinarius on November 25, 2019, 10:52:43 am

Windows 10 x64

I have to reinstall CS6.

I last installed it 18 months ago without a hitch.

When I input the serial number, it says that the serial number is valid and to choose a qualifying product from the drop-down menu.

The drop-down menu lists most old versions of Photoshop (including CS6 Extended) except CS6!  :-[

Any idea how I can workaround this?

Thanks.

D.

Title: Re: Problem re-installing Photoshop CS6
Post by: kers on November 25, 2019, 12:43:09 pm

It is a fact that CS6 will not install on OSX Catalina because the installer is 32 bit and not 64 bit- so it might depend on the system you use.

Title: Re: Problem re-installing Photoshop CS6
Post by: Dinarius on November 25, 2019, 12:45:53 pm

Quote from: kers on November 25, 2019, 12:43:09 pm

It is a fact that CS6 will not install on OSX Catalina because the installer is 32 bit and not 64 bit- so it might depend on the system you use.

Apologies.

I should have said I'm Windows 10.

No problem with it 18 months ago.

Thanks.

D.

Title: Re: Problem re-installing Photoshop CS6
Post by: Dinarius on November 25, 2019, 01:16:44 pm

Sorted with Adobe's excellent Support remotely accessing my computer.

It transpired that my CS6 was an upgrade from CS5 (which I no longer have) so the installer was looking for CS5 to complete.

They still had my CS5 product code on file. Very useful.

D.