Luminous Landscape Forum
Raw & Post Processing, Printing => Printing: Printers, Papers and Inks => Topic started by: JudyKonopka on September 10, 2019, 07:56:04 pm
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Recently I heard a faint clicking sound, but everything was printing fine and the sound didn't appear to harmful. I was printing tonight - everything coming out fine and when I was on my last print, it gave me a "hardware error" and told me to shut it off and turn it back on. I did that than I got a message that it was "adjusting the printer". Then I got "Print head error has occured To replace the print head, select [OK]. If not replacing, turn the device off. The duty counter has 2230. When I pressed OK, it started Absorbing Ink!! I heard a sound I've never heard and ended up pulling the plug as I had no idea what that meant and didn't want it to be dumping my ink.
The error code means:
1 Perform [DIAGNOSIS > CR_SYSTEM_CHECK] to diagnose carriage system. No problem Go to 2. Abnormal • Problem in ACC. SENSOR CHECK or CR VIBRATIONCHECK Replace CARRIAGE UNIT. • Problem in LONG FFC CHECK or CRC value changes after turning the printer off and back on Replace FLEXIBLE CABLE UNIT. 2 Remove the print head and check the condition of print head contacting part. Proper condition Replace the print head. Improper condition Go to 3. 3 Clean the surface of the print head contacting part. (The waste cloth without a nap must be used.) The problem is resolved Complete. The problem is not resolved Go to 4. 4 Replace the print head. The problem is resolved Complete. The problem is not resolved Replace MAIN PCB UNIT. (After replacement, perform PCB replacement mode and necessary adjustments.)
Is this something I do, or does a Canon person need to do it? Is 2230 too soon to go for a print head? Any insights would be helpful as I'm a little panicked...thanks!
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Call Canon tech support. They will quickly ask the error log codes and tell you what is needed.
Never even had to wait on hold with them.
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I did, first thing this morning. I agree, I love Canon Support, one of the main reasons I like Canon better than the rest. The printhead was getting ready to be changed (that's why it said "absorbing ink", so I was glad I pulled the plug when I did. This morning, plugged it back in, was able to get a print and Canon suggested I install the latest firmware. He said that most of the time, it'll mean replacing the print head. I've now printed two copies on it...so far, so good, although it's probably a good idea to have a print head standing by (warranty takes affect once you install it, rather than the purchase date). I'm untwisting the knot I had in my stomach now. Thanks for the response.