Luminous Landscape Forum
Raw & Post Processing, Printing => Capture One Q&A => Topic started by: Dinarius on January 20, 2018, 07:50:22 am
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Windows 10 x64
This has never happened to me before.
I edited files in three different folders.
I closed C1 (without saving the files to TIFF)
The next day I opened C1.
Some of the files show in the film-strip/thumbnails clearly with their edits intact.
But, when I click on some of them, they open with all edits zeroed out EXCEPT Linear Mode.
Other files in the same folder retain their edits.
Any ideas?
Thanks.
D.
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For the record:
I tried editing one of the problem files. I closed and reopened C1. Same problem; the edits were back to zero.
So, I clicked on the Reset All Edits at the top of the screen, for one of the problem files. I then made a few edits, and closed and reopened C1. The edits were still there.
So, resetting everything may have solved the problem. We shall see.
D.
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Check that you have the latest version of C1 10 (10.2.1 or newer). There was a similar issue with the prior version and the Fall Creators Update of Windows 10.
More info on these threads:
http://forum.luminous-landscape.com/index.php?topic=121243.0 (http://forum.luminous-landscape.com/index.php?topic=121243.0)
http://forum.phaseone.com/En/viewtopic.php?f=69&t=26863 (http://forum.phaseone.com/En/viewtopic.php?f=69&t=26863)
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Francisco,
Thanks for the links.
Exactly what I experienced.
But, Reset Adjustments on All Selected Variants seems to solve the problem.
I'm running C1 10.2 - Build 10.2.0.74
If I go to Updates, there is no option to download a version 10.2.1 only version 11.0, which I don't want to upgrade to.
Worst case scenario, I will save out the TIFFs before closing the program.
I have submitted a Support ticket. Let's see what happens.
Thanks.
D.
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Update:
I found 10.2.1 in the Software Archive on the Phaseone website.
Hopefully, that's an end to my problems!
Thanks for your help.
D.
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Work heavily on a bunch of food shots yesterday.
Went back to them today.
None of the edits had been saved.
AFAIK, nothing in my setup has changed.
Royally p***ed off, I have to say.
D.
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Work heavily on a bunch of food shots yesterday.
Went back to them today.
None of the edits had been saved.
AFAIK, nothing in my setup has changed.
Royally p***ed off, I have to say.
D.
Have you opened a support ticket with Phase One on their website? they are very good at getting back to you within a day or so.
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Have you opened a support ticket with Phase One on their website? they are very good at getting back to you within a day or so.
Every single case (100.0%) is answered within 24 hours. Most much more quickly.
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Yes, thanks.
I've reopened my existing ticket from a few weeks ago. Waiting to hear back.
As you can see from the thread, this was a known problem - issues with the Windows Fall update.
But, I thought that installing 10.2.1 would solve it, and it appeared to.
Seems to be back again though.
D.