Luminous Landscape Forum
Raw & Post Processing, Printing => Printing: Printers, Papers and Inks => Topic started by: canto on November 05, 2017, 02:05:07 pm
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Suddenly printer displays that error code on startup.
Saying to reboot or call HP.
I disconnected cable, no avail.
Printer has been completely revised/overhauled by HP in 2014 : new motherboard, new printing cart, new belt, new printing heads and even some other parts have been changed anew.
Is that printer particularly quirky ?
It has seen moderate usage and have always been on to let cleaning processus operate.
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Suddenly printer displays that error code on startup.
Saying to reboot or call HP.
I disconnected cable, no avail.
Printer has been completely revised/overhauled by HP in 2014 : new motherboard, new printing cart, new belt, new printing heads and even some other parts have been changed anew.
Is that printer particularly quirky ?
It has seen moderate usage and have always been on to let cleaning processus operate.
Please refer to the bottom of this page:
http://z3200.com/HP-Z3200_Printers-HOW-T0s.htm
Also, when you pull the formatter board to replace the battery (and I'll bet it wasn't replaced at the time the printer was overhauled), be sure to keep the unit unplugged for over an hour to allow capacitors, etc., to discharge and static charges to dissipate. HP refers to this as resetting the printer. It has been my experience that the longer you wait, the better the chances of dissapation, hence more likelihood of success.
Unplug printer.
Push start switch to off position
Pull the formatter board (just two hand screws - you may need a small flathead screw driver) pull straight up.
Blow off the formatter board with some canned air or a bulb.
Replace the battery.
Be sure to wait minimally 1 hour before putting the board back in.
Test the wall outlet to be sure it is working correctly.
Plug the printer in.
Turn the printer on via the "on" button/switch.
The printer should eventually display a message "FSCK" (file system check).
Allow the printer to initialize and it could take an hour or more.
If nothing happens, unplug again, pull the formatter board, lift the battery out, wait 5 seconds and put it back in then replace the board, make sure switch is set to off, then plug back in.
See if it will initialize.
If you don't see anything happening, then it's on to the next phase of trouble shooting.
Good luck.
Mark
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Thank you so much, Mark. :)
Will do.
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Dear Mark,
I did all of the above (left board dismounted and Z3100 unplugged for all night).
Still error 01.0:10, directly.
To be clear, I did then the 5 seconds removing battery routine, and this time I thought I could take a victory lap :
it did the FSCK check (about 10 minutes to complete), then in the end, again, error 01.0:10.
What do you think ?
It's beyond me that a machine which has been so completely repaired by HP (including new formatter board complete with Hitachi HD)
should have again a problem…
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Sounds like an electrical problem. Once it got through the FSCK, what happened? Did the carriage go back and forth? At what point did it throw the erroe message?
Try this: Redo the remove baterry for five seconds routine and watch everything carefully. Time how long it takes for FSCK. Take phone photos of the messages on the console. Make a log and let’s see what goes, this time. Oddly sometimes it takes 3-4 times. Check to see the fan is running the whole time.
OK. The more thorough you are documenting the steps the better the chances of troubleshooting. When the carriage moves, note it.
Good luck.
Mark
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FSCK took about 10'.
Carriage moved once, a complete back and forth.
The error message came after FSCK was completed, and after startup procedure : HP logo, progress bar to 100 %, then the usual message : "Reinitializing mechanical parts",
with carriage moving back and forth.
After that, the Error message.
Could it be related to relative humidity ? I was away for 10 days and though the printer was on,
the heating in the basement went off. It has thick double plat windows but it's still a basement.
Now I redid the procedure, removing battery.
It did FSCK (8'), then progress bar with HP logo, then "Initializing". All the time, fan running.
Then fan stops, and Error 01/01:10 again.
No back and forth of carriage, which remains stuck on the right side, behind the cartridges compartment.
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OK. I think you might try another routine at this point.
Unplug the printer.
Turn switch to off.
Get two large ziplock freezer bags.
Being by removing the print heads - all of them. Re-close print head latch.
Put them in the bag and seal the bag and shake it vigorously, for several minutes.
Look at the contacts, etc., make sure everything is clean. Clean with distilled water and lint-free cloth.
Next, remove ALL ink carts and put them in a large freezer bag and seal. Shake vigorously, for several minutes.
Clean all contacts. Check at the bottom of the ink head receptacles, wipe clean.
Do the remove battery for 5 seconds thing then plug-in and re-start.
The printer should get to a point where it asks you for the print heads.
Then it should get to the point where it asks you for the Ink carts.
See what happens. Record everything in a log.
Try it, we'll see. Be sure to make sure that your ink cartridges are at least 1/3 full.
You can check them from the front panel before you pull them.
Good luck,
Mark
Replug printer. Turn switch on, watch the screen and what print head does.
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I don't have access to the front panel info, because of the Problem#1.
I just replaced 3 cartridges 2 weeks ago, and I remember all the others are at least 40 %, except Light Cyan and Red which are around 16 and 18%.
All heads receptacles and contacts are totally clean.
Carriage being stuck to the right, how can I reach the heads ?
Thank you,
Johan
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OK Johan,
Shutdown (uplug) and switch to off position.
Wait 5 minutes.
Plug back in and put witch to on.
Be prepared, when carriage reaches an open spot in the window, quickly unplug the cord.
Carriage will stop there and be able to be moved.
Good luck -
Mark
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Dear Mark,
It's impossible to do that : carriage is not moving anymore when switched on.
Thank you,
Johan
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Hi, Mark,
Called HP support. That error seems to point to Print Mech PCA card as first culprit.
Second culprit could be formatter (which has been changed in 2014 by HP with new HD).
Thank you
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Hi, Mark,
Called HP support. That error seems to point to Print Mech PCA card as first culprit.
Second culprit could be formatter (which has been changed in 2014 by HP with new HD).
Thank you
Johan,
I was tryying to eliminate the easiest, least invasive possibilities related to the formatter. With the 01- error codes, these two go hand in hand. You could try getting into the diagnostic menu (see repair manual to do that) and run some diagnostic tests.
Replacing the PCA Card is not difficult. It’s on the right side of the printer. You can see it on page 278, here: http://robogravure.com/hp-designjet-Z3200-service-manual.pdf
You could check to see if the cables are all seated correctly.
It does sound more likely that it is your formatter board, however.
I think you might want to have HP look at it, if they made the repairs, they should stand by them.
Best,
Mark
PS, if you want to move the carriage, there is a screw that is show in the manual next to the print mec board that can be unscrewed that will unlock the printhead.
If you do unscrew it, DO NOT retighten it.
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Thank you,
I'll try to replace both.
Problem is I cannot seem to find a non-PS PCA card. Is it the same as the PCA for Z3100 PS ?
Besides, I cannot run diagnostics : I cannot access to the main menu, printer not booting.
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Go back to my first reply. Start there before doing anything else.
Also, plug into an entirely different circuit (HP recommended)
Be sure you have formatter (and battery) properly seated.
Just wait a half hour - be sure the LAN cable is unplugged as well.
Restart with LAN or USB cable unplugged.
See if you can get it back to booting this way.
I don't recommend getting the ps card if yours is plain vanilla.
-M
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Formatter and battery are really well seated, no doubt.
I retried the routine this morning, after all night unplugged : no way.
LAN was unplugged anyway.
I found new formatter and Card in Germany, brand new.
Mains plug is absolutely clean (large plug with protective flap on it)
I'll replace both and see.
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Formatter and battery are really well seated, no doubt.
I retried the routine this morning, after all night unplugged : no way.
LAN was unplugged anyway.
I found new formatter and Card in Germany, brand new.
Mains plug is absolutely clean (large plug with protective flap on it)
I'll replace both and see.
It's my understanding that the formatter card and the hard drive must be paired.
It's just what I was taught. If I was doing this, I would get a paired hard drive and formatter board.
You could find out that the Print Mech Card is a problem and your formatter board is fine however.
Just my opinion, your mileage may vary.
M
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Yes, the formatter I found new is delivered with its HD included, of course.
I could try first to change the Print Mech then the formatter.
Problem is HP doesn't support Z3100 anymore and it's a real pain to find a competent tech here.
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Understood. Go for the formatter and see what happens first, is what I would do, then the PCA.
-M
BTW - Where are you located Johan?
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According to HP, the error code points rather to the PCA…
At least they said…
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You are in charge of your repairs it would seem, now, if you aren't able to get a pro tech out to work on it.
Good luck,
Mark
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Problem is I had a very bad experience with idiots, incompetent and dishonest in the past, claiming to know the machine
and knowing nothing.
Now third parties repair companies charge 150 € per hour, without any certainty to find the fault and resolve it.
I'll try this, following your advise, and if I'm unable to relaunch it, I'll have to consider a new one. Maybe a P7000…
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Here's the thing. The printer almost initialized after the second round of suggested routine with the formatter way back in the beginning when I suggested to try my trouble shooting technique.
From there, it gradually began to decline.
That's what leads me to believe it is the Formatter.
And that's why I would replace the formatter first.
This is my logic.
I think you should be able to get it back running without having to jump into another printer.
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I follow you and that's good logic.
I wonder if the whole problem came from that heating problem we had in the basement.
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Hi, Mark,
Called HP support. That error seems to point to Print Mech PCA card as first culprit.
Second culprit could be formatter (which has been changed in 2014 by HP with new HD).
Thank you
You should be able to pick up a Print Mech board fairly cheaply - we have them here:
https://www.ebay.com/sch/i.html?_odkw=HP+Z3100+PCA&_osacat=0&_from=R40&_trksid=m570.l1313&_nkw=HP+Z3100+Print+Mech+Board&_sacat=0
So replacing both of those boards should not be too bad I would think.
-Mark
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I follow you and that's good logic.
I wonder if the whole problem came from that heating problem we had in the basement.
Hard to say. If it is damp down there, then maybe.
Who can tell really. When things go wrong, they go wrong. It doesn't take much.
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You have an email, Mark
In fact, these are cheap but postage is not.
Well, there is always a catch… ;D
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I prefer to keep the conversations about repairs on Z Series Printers on the forum Johan, that way, other people can comment if they have something to contribute.
I'm getting too many emails asking for help and since I don't charge for it, it's just easier this way. Some people seem offended when I don't answer their emails, but I don't owe anything, really, if you know what I mean. There are so many printers out there and I try to help when I can, but sometimes I am just too busy.
Thanks Johan,
Mark
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Of course.
Email was just pictures.
:)
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Here they are.
Have you ever seen a cleaner board ?
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Yes I have. Looks like the contacts in the first photo have some corrosion on them....
Not bad for 2014 though. Means your fan is doing its job.
M
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I cleaned them thoroughly after the pic.
Still FSCK and no boot.
:-X
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Mark,
I'm a bit puzzled with parts #.
The right one for Z3100 24" non-PS is :
Q5669-60175 PC Board - Formatter (main logic) board - Includes the HDD - For the DesignJet Z3100 photo printer series - Version TR12-TR 7.0.0.
The ones on the bay are different :
https://www.ebay.fr/itm/Q5669-60576-Q6675-67029-For-HP-Designjet-Z3100-PS-Formatter-Board-Main-board-ink/301898437463?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2055119.m1438.l2649
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You need to keep doing your research Johan. Keep plugging away until you find the right one.
You mention you had found a new one in Germany - was that one a PS version?
I think it is possible to put a PS version formatter card and hard drive in your machine, but I can’t remember for sure - it’s been a long time. But it rings a bell.
You could call HP and ask them that question.
M
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No. The Print Mech I found.
The Board in Germany is 700 €, which is out of question.
Thank you for your advice, I'll call HP.
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OK now code error changed : 01.0:10
Meaning Main board fault (1) and replacement (10).
Quite another kettle of fish…
Don't know if :
- I could find one (new part is 680 USD)
- replace it myself…
:-[
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OK, well now it’s making more sense. This could be good news for you because you can get another power supply relatively inexpensively and you should be able to change it out.
SEE HOW TO CHANGE THE POWER SUPPLY HERE (http://z3200.com/Power_Supply_Unit_Fan_Replacement-HP-Z3200_Printers-Mark%20Lindquist.htm)
You wouldn’t be changing the belt, and the biggest problem with the power supply is that it has tons of cables running to it. If you use your iPhone and document everything carefully you should be able to do it.
If it were me changing the power supply in total is how I would do it, since you get a new fan as well.
If you study the link to the PS page on my site you should be able to get an idea if this is something you can do. I don’t think I’d just change out the card - there could be oher things wrong in the power supply.
They’re not that expensive here. It looks like the printer finally threw an accurate code.
Good luck,
Mark
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Thank you, Mark,
Apparently, it's not the power supply only, it's all the main board
Quote is saw are not cheap here : 800 €
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Johan, it's possible we may be having language issues, so we'll try to be more specific, OK?
So by Main PCA board, are you referring to the Integrated Circuit (IC) board that is on the bottom of the power supply?
(https://1stcall4service.files.wordpress.com/2012/05/main-board-with-power-supply-www-1stcall4service-com-2.jpg)
If so, it's not that difficult to change. You would be at the left side of the printer, pulling the cowl or shell off, then you almost immediately have access to it as it sits beneath the power supply, or the power supply is on it.
I don't think it would be that bad. If this is what you need to replace (and with the error code 01.0.10 - ".10" means replace) you can keep looking around until you find one. Perhaps there is one in the US that could be shipped to you?
I have to say I'm a bit leery of the changing error messages. Sometime when there is a loose connection or a bad cable, it can throw these error codes. As you know, mostly, repair guys just start replacing stuff until they hit on the offending component. The error code seems to be pointing to the Main PCA, so maybe it is,maybe it isn't.
There are two cards with PCA associated with their names. Here is where the language issue comes in.
Do you think it is the MAIN PCA as illustrated or the other card?
Best,
Mark
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https://www.ebay.com/itm/Q6659-20151-HP-DesignJet-Z2100-Z3100-PS-Z5200-PS-Main-PCA-Control-Board-B0-24/302494863813?hash=item466e1951c5:g:~GQAAOSw3xJVVwEE
https://www.ebay.com/itm/Astec-AA23900L-Power-Supply-for-HP-DesignJet-Z3100-Z3200-Q5669-60245-Q6659-20151/142561297346?_trkparms=aid%3D222007%26algo%3DSIM.MBE%26ao%3D2%26asc%3D49007%26meid%3D42c72d834be248218a096596b2a0098e%26pid%3D100005%26rk%3D2%26rkt%3D2%26sd%3D152739998503&_trksid=p2047675.c100005.m1851
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Thank you, Mark
According to HP, 01.0 means main PCA, and 10 means "replace" indeed (11 would be "reseat" ou "reinstall", 12 would be troubleshoot, apparently).
Thank you for the links !
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Difficult to understand is this : I had HP support on the phone, they confirm part number for Main P Board is 67014 (for Q5669 B model).
On these ebay ads, part number is 60245, which is for Z 3100 PS. I will have to look for more…
And what I need to sort out is also voltage : here we are 230v, versus 110v US. Power supply imported from US will be 110v or is it universal ?
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Go to the back of your printer and find the date of manufacture and the model number.
Is your Z3100 really a "B" and not an "A"?
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Typical HP confusing operations :
Model n° Q5669B
Factory model : Q5669A
My name is Johan but my name really is Jonah
Brilliant !
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Doesn't change a thing : codes are the same for a or B.
And code 670245 doesn't exist. Driving me mad.
Engineers that cannot square their minds…
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OK, so here's the thing Jonah,
Other than the 110 volt V. 220 volt issue, usually those boards are pretty much the same.
I suspected your printer was version A, which is why I asked you about it.
I suggest you just make another call to HP and ask about the voltage issue and see what they say.
That's a good question and I don't know the answer to it about the voltages.
I wish Ernst Dinkla would turn up - he'd know for sure being in the Netherlands.
But you can just dig into it and find out.
OK Jonah,
Good luck.
Mark
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Confirmation of part number and no stock :
"Thank you for your message. This information was verified with the hp parts website.
The PCA board for tthe Designjet Z3100 base model as well as the PS version would be
the Q6677-67014. We currently are out of stock of this part. I hope this was helpful.
Have a good evening.
Jacqui Shuster
3980 S. Evans Blvd Tucson AZ 85714"
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That's a good question and I don't know the answer to it about the voltages.
I wish Ernst Dinkla would turn up - he'd know for sure being in the Netherlands.
Mark
Well one thing I would not like is making mistakes on this chapter. Ordering parts can be tricky and I have a head carriage board here that I ordered incorrectly, needed another one. As I understand it the formatter is for a 24" Z3100 A version, date 2008 corresponds to that. I think voltage is brought back to a general one by the power unit so the formatter will be identical. But that is my logic .......
The parts distributor I ordered from is belly up, this one did help Pieter Kers https://nl.eetgroup.com/ a year ago.
Met vriendelijke groet, Ernst
http://www.pigment-print.com/spectralplots/spectrumviz_1.htm
March 2017 update, 750+ inkjet media white spectral plots
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Thank you Ernst.
They have it.
But 700 € and not sure it will solve problem.
;D
HP Inc. Main PCA w. PSU 5V Q6677-67014
10 dagen levertijd. Houd mij op de hoogte
703,00 EUR
excl. BTW
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I think you could just get a new power supply that comes with the PCA and trade yours in. Some suppliers have this offer. It might be better to just get the entire Power Supply, because the PCA Main Board is attached to it, and with that error code, one can not be sure that it isn’t a problem with the power supply over all. Like I said in an earlier post, if you replace the power supply, it means you are getting a new fan which runs 24/7/365, and because it is sleeve bearing and not ball bearing, they wear out.
A rebuilt power supply can come up for sale in the $150-$300 range.
Here is what’s involved to change it out once there is access in the left side of the printer:
https://m.youtube.com/watch?v=h_4zysl6fBA
In short, it may be easier to find a power supply that has the PCA board with it than to find. Just the PCA board. Everything is the same to change it out, but more steps involved the change out the board itself.
I’ve been trying to get this message across if you go back over my posts, please.
M
EDIT - Here’s one at Amazon:
https://www.amazon.com/Sparepart-assembly-Q6677-67014-Designjet-Z3100ps/dp/B008FQP254
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OK. Z3100 have been hopeless and PC board replacement is minimum 700 € plus labour.
Now I have another offer from a large German dealer.
A refurbished Z3100 for the same price.
Should I go for it ?
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Canto:
HP does not support the Z3100 any more! I'm running on Windows 10, and the last update Dec 2017 caused problems with the driver. If you are planning on running the printer with Windows 7 or early windows 10, there should be no problem. Just saying!
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I know, no support for Z3100 / 2100.
But my activity doesn't justify buying a brand new machine around 2000 €.
German retailer offers 12 months warranty.
I'm running it on Mac.
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Just make sure it runs on your MAC now, and make sure you don't update the system on the MAC!!!!!!
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It does run on Mac. My 2010 Z3100 did until main PC board failed last October.
Still pondering a new Z2600 (around 1700 € here).
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I have a 11 1/2 year old z3100 and it works perfectly after replacing my spectro with one from China.
My advice is if you enjoy working on electronic equipment and tinkering with things go for it. Parts are available and the knowledge base is there for doing the work.
But if you are like me and have little or no patience or talent for this kind of activity don't go there. Almost any service call will cost you way more than it is worth. And you never know how people take care of their printers or what kind of surges in electricity have gone through them.
But if you do get a price that you can't refuse make sure you sit there and do print tests with it. First thing is to print out the diagnostic pattern and then do a linearization. If the seller won't cooperate just walk away.
I use mine on both a Mac and a pc. When my pc updated itself to windows 10 I had nothing but trouble though it did work fine for about a month until updates messed it up. When I reinstalled windows 7 everything went back to normal.
John
It does run on Mac. My 2010 Z3100 did until main PC board failed last October.
Still pondering a new Z2600 (around 1700 € here).
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I know, and I tried to find a new PC Board for this model.
First price : 750 €. Plus the hassle of hours of installation and no assurance to get it running again.
That's almost half the price of a new Z2600, without the hassle (granted, only 6 color instead of 12, but well…).