Luminous Landscape Forum
Raw & Post Processing, Printing => Adobe Lightroom Q&A => Topic started by: mbaginy on August 03, 2016, 11:01:02 am
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About a month ago, I switched from LR6 to LR CC. I've also installed LR Mobile on my iPad but am having problems to sync some catalogs to LR Mobile on my iPad.
LR CC doesn't show the rectangles to the left of the catalogs (not smart catalogs) which I need to tick in order to sync. I do have the latest LR CC software installed. I do have the latest LR Mobile software installed. And I have signed into both LR CC and LR Mobile.
I've searched sites far and wide but have found nothing similar to my predicament. Those small rectangles are simply missing. It's as if I have a version of LR CC installed without the sync to LR Mobile option.
What's also odd is that three some catalogs have (somehow) synced to LR Mobile without my doing! I've tried to delete these from LR Mobile but after confirming that I want to delete them (typing into a field: delete 308 photos) and clicking the delete button (in Safari) - nothing happens!
Has anyone encountered a similar situation and can offer advice? Otherwise I'll have to contact the folks at Adobe. It's probably just some silly unticked box but I can't find that field.
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Mike, are you really using several different catalogs? Are you really referring to collections when you say catalogs?
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I am a bit confused by what you say. You say "am having problems to sync some catalogs" but you do understand that you can only sync a single catalogue? Your problem might be explained by opening a second catalogue, one that isn't the synced catalogue. But there's no such things as "smart catalogs". So have you written "catalogs" when you meant "collections"?
From Help > System Info, what's the first line in the box scrolling box? Does it read "Lightroom version: CC 2015.6.1"?
In Edit > Preferences > Lightroom Mobile, what is shown under Status?
Show the top panel (F5) and click the Identity Plate. What's the first line - Sync with Lr Mobile? Is it paused?
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Darn, Before posting I read and re-read what I had written and didn't notice my mistake. Sorry Ron and John - I do mean collections and not catalogs. I'm aware that LR Mobile can sync from one catalog only and I have only ever used one catalog for all my images.
Viewing Julieanne Kost's tutorial on getting started with syncing collections, I understand that there should be a rectangle to the left of each collection (not smart collection). This is the rectangle to click in order to initiate syncing. But I'm missing those rectangles completely!
Sorry for the confusion concerning catalog and collection. Maybe I shouldn't have been half listening to news on the TV while typing. At the top left of the LR page, I'm reminded that I'm truly running LR CC (and not LR 6). So those rectangles should be visible.
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It sounds like you are not logged in and/or have not hit the Start Syncing button. Go to your Identity Plate (just above the Navigator panel) , click and make certain you are signed in and have enabled Sync with Lightroom mobile by clicking Start.
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Rikk, I have logged in (on both devices). When I click to START I get a popup that I can sync only one catalog. Do I want to delete the existing catalog? Since I haven't synced anything yet, even though I have 305 images showing on LR Mobile, yes I want to delete that existing catalog.
But nothing happens! And I can't figure out how (or why) LR Mobile synced those 305 images. I haven't told it to do so since my LR CC doesn't even show those rectangles for me to click. I'm a bit lost.
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Mike, on my monitors (calibrated) those boxes are quite difficult to see. For whatever reason Adobe chose to outline those boxes in a thin black line on a dark gray background. They flunked ergonomics on that one for me. Command+ doesn't work with Lr on my Macs for enlarging this area to see better.
Anyway, have you tried just clicking there to see if anything appears?
To Rick's point go to "Preferences" and make sure the "Lightroom Mobile" tab is set up as well.
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Mike, here's how the panel looks on my computer screen
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Go to http://lightroom.adobe.com and log in with your Adobe ID. You can see there what the images are that are synced and if they can be discarded.
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Mike, by any chance are those 305 photos from your smartphone?
I plugged my iPhone into my computer and before I knew it there were 150 iPhone photos in Lr. I've since gone to Lr Mobile and deleted that but the default behavior of many mobile centric apps is to suck your photos off your iPhone or iPad.
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Rikk, I've tried that link but was unable to find any photos or mention of collections which may have been synced. I tried to delete the catalog from which the images were being synced but nothing happens by pressing the DELETE button.
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Ron, it does look that way! There's an image synced which I haven't imported to LR.
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Ron, this is what my panel looks like. No rectangles!
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Go to Help>System Info… and verify that you are running a CC version of Lightroom.
If you are, verify that your Creative Cloud App, Lightroom for desktop, any mobile devices, and http://lightroom.adobe.com are all logged in on the same Adobe ID and it is the valid ID for your subscription.
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Ron, this is what my panel looks like. No rectangles!
I assure you, Mike, the rectangles were in this before LL converted it to a PNG. I'll look for another way to show this.
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Maybe this will work
https://goo.gl/photos/znZTEXroaB8i42q69 (https://goo.gl/photos/znZTEXroaB8i42q69)
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Ron, I think there is a misunderstanding, sorry about that. I see the rectangles in the screen shot of your panel. That's what I was expecting on mine too.
It's my panel which is lacking the darn things - as seen on my screen shot.
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Go to Help>System Info… and verify that you are running a CC version of Lightroom.
If you are, verify that your Creative Cloud App, Lightroom for desktop, any mobile devices, and http://lightroom.adobe.com are all logged in on the same Adobe ID and it is the valid ID for your subscription.
Rikk, this is what the System Info shows. It looks correct to me.
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I've just done something strange and notice another thing: suddenly all my collections are gone! Not a single one shows up, even the default collects created by LR. Is there some magic trick to have them return? I'm sure I didn't delete them.
And then, LR CC on my MacBook shows those rectangles which I'm missing on my iMac. But I don't have any images on my MacBook (I only use it for traveling).
This is getting stranger by the minute, so I think I'll call it a day and get some sleep. Try again tomorrow. Maybe I've gotten myself into a rut and can see clearer tomorrow.
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System Info looks good. Start looking at your Adobe ID's on every place that touches your mobile and make certain they are the Creative Cloud ID.
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Mike it's disconcerting that your Collections have disappeared on your Mac. If the catalog has been hosed I hope you can restore a catalog backup.
Once or twice I've had Lr CC weirdness cured by going into the CC app and logging then waiting a couple of minutes and logging back in. It wouldn't seem to make sense but....
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Upon opening LR CC today, I was thrilled to see, the collections have returned. That was scary! Ron, you were right signing out and then in again can work wonders.
I'm once again signed into LR CC and LR Mobile. Of the formerly 305 images which were (somehow) synced to LR Mobile, now 155 remain. I had attempted to delete the catalog from which the syncing had taken place (also, since I can't figure out which catalog that might be). I've only ever used one catalog.
I am suspecting a sync with some of my iPhone (or more precise: Apple Photos) images. It seems, that 150 images actually were deleted from the sync. I'm hoping to get rid of them all and somehow get those small rectangles to appear to the left of my LR CC collections. They still haven't appeared. Only on my MacBook do they show.
Really weird. Are there two possibly current versions of LR CC and I somehow got the screwy one installed on my iMac?
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I'm hoping to get rid of them all and somehow get those small rectangles to appear to the left of my LR CC collections. They still haven't appeared. Only on my MacBook do they show.
This goes back to the comments about only being able to sync with one catalogue. If they appear on the MacBook, that means it is that catalogue which is synced with Lightroom Mobile. They don't appear on the iMac because that catalogue isn't the one catalogue which you can sync.
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John, that makes sense. But I don't have any images on my MacBook and the only collections on the LR CC of the MacBook are those default ones from Adobe.
I will need to remember you comments about trying to sync with the MacBook at some later date.
Currently I haven't got a clue how those images which are on LR Mobile were synced. I wasn't aware of syncing any collection because it was my intention of doing so from my iMac. And that's where the rectangles are missing from the collections.
Really screwy. I hope to possibly delete those images currently synced and start from scratch, step by step. But the incomplete panel in LR CC is troubling me. I guess I'll have to contact Adobe and request their assistance.
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What do you mean by "the incomplete panel in LR CC", Mike? I'm not sure it's relevant though.
When you log into your account at https://lightroom.adobe.com/, that's the authoritative record of pictures and collections that are synced. Review them. Do you have still have the originals elsewhere (eg in the camera roll on the device or on a hard drive)? If so, and if you want to start over again....
On your iMac, go into Preferences, Lightroom Mobile, and choose Delete All Data. This wipes all your content from Adobe's servers. It also tells Adobe that the catalogue on the MacBook isn't synced any longer (the fact you see the arrow boxes there means you must have started sync on the MacBook at some point). The dialog box should show you signed in - if not, sign in.
Still on the iMac, ensuring you are in the catalogue you intend to sync, go to the Identity Plate (in the top panel) and click the down arrow. Then the first line should allow you to start Sync. You should now be able to sync collections in that catalogue.
John
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John, thanks for the detailed explanations. The synced images are (slowly) being deleted - only 64 synced at this moment. So I should reach zero images synced sometime tomorrow. It sure takes time.
What I mean with incomplete panel are the missing rectangles to the left of the collections. These need to be ticked in order to sync that collection. Ron posted a screen shot of his collections and those rectangles can be seen, they're also on LR CC of my MacBook (which currently has no images - I only use it when traveling).
But LR CC on my iMac is missing those rectangles. I've signed in but there simply are no rectangles for me to tick. That the problem I can't figure out. As if they aren't being shown for some reason or I've installed some oddball version of LR CC. But I'm running the current versions of all software.
I've searched the net but can't find anything like this. Either users have LR6 without the sync rectangles or LR CC with them. But my version is somewhere in between.
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OK, the "incomplete panel" isn't really relevant, Mike. I think it's merely a case of you not understanding that you won't ever get these triangles in a catalogue which isn't your synced catalogue. You do see them on your MacBook because that catalogue is your synced catalogue.
If you want to start over, forget whatever you see on your MacBook and follow my instructions from "On your iMac...." . The "Delete All Data" step should complete immediately, and you should then be able to start Sync in the catalogue on your iMac.
John
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John, I'm starting to see light at the end of the tunnel.
I just signed off and shut down everything. Then rebooted the iMac and installed an update to LR Mobile (4.2.1). Sign into Adobe and suddenly all images were removed (from LR Mobile) - even though it took all last night to remove 150. And best of all, my panel shows those rectangles next to the collections.
I haven't a clue what cdid the trick, but next is to try and sync one collection from my iMac catalog. Since I need to leave now, I'll have to leave that till tomorrow. But the sun is beginning to shine (despite the continued rain this summer).
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An update on my sync problems: I just returned home from the office to find that the collection I marked to sync with LR Mobile actually had done so (at least 536 out of 537 images).
What I learned was: those rectangles to the left of the collections (on my iMac), with which to mark a collection to be synced, appear only once the START commend is clicked (and accepted) above the name plate. Then the rectangles disappear from other computers (e.g. my MacBook).
What remains mysterious: while I had known that only one catalog can be synced to a LR Mobile at any one time, I don't have a clue how the images initially synced to LR Mobile got there - it seems from my iPhone. But then why were the rectangles showing on LR CC on my MacBook? The MacBook didn't have any collections and also no images. And why did it take a total of two days to finally delete those initially synced images?
I won't give the mysteries any more thought. Syncing now seems to work (as intended). I don't have an odd LR CC version. I don't plan on processing images on my iPad, they're for viewing only.
Thanks for your assistance, guys! You've all been most helpful!
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What I learned was: those rectangles to the left of the collections (on my iMac), with which to mark a collection to be synced, appear only once the START commend is clicked (and accepted) above the name plate. Then the rectangles disappear from other computers (e.g. my MacBook).
Correct. You can only have one synced catalogue, so when you start sync in a catalogue "the rectangles disappear from other computers catalogues".
What remains mysterious: while I had known that only one catalog can be synced to a LR Mobile at any one time, I don't have a clue how the images initially synced to LR Mobile got there - it seems from my iPhone. But then why were the rectangles showing on LR CC on my MacBook? The MacBook didn't have any collections and also no images. And why did it take a total of two days to finally delete those initially synced images?
They were showing because you must have inadvertently started Sync in the catalogue on your MacBook. To be kind, I'm not sure I trust your explanation of how you got things into the state they were in ;)
I won't give the mysteries any more thought. Syncing now seems to work (as intended). I don't have an odd LR CC version. I don't plan on processing images on my iPad, they're for viewing only.
Showing pictures and after reviewing them (adding stars and flags) have always been my main LrM activities, and processing them has come third. It's not for fine tuning - the screen isn't even calibrated - but it's fine for ball park adjustments that mean your time at the desk can then be devoted to fine tuning.
Do look at lightroom.adobe.com again. If you're on your MacBook, it lets you use your browser to see pictures synced up from the synced catalogue that's on your iMac and download JPEG versions. You can do some adjustments, flags and ratings, add titles and captions. Also let's say you create something on your MacBook, you can drag the file from Finder and drop it into the browser - this uploads it to LrMobile and the file will subsequently appear in your synced catalogue and be downloaded to your iMac. That can be very convenient.
John
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Thanks, John, for the lightroom.adobe.com reminder. Its very useful.
My only beef with the site is that I have to pause my ad/tracker blockers for the site to work.
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John, I'm not finding how to view my images when opening lightroom.adobe.com I've clicked Photos (I assume that's the proper button) but nothing happens. The only button which does anything is the LR button where I can view my account and get suggestions. Clicking any of the two icons on the left boarder also doesn't produce anything. Is there anything I'm doing wrong or haven't done properly?
Here's a screen shot:
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My only beef with the site is that I have to pause my ad/tracker blockers for the site to work.
Ah, that's interesting! I'm using Ghostery. Need to check that in an hour, when I return - need to run now.
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Thanks, John, for the lightroom.adobe.com reminder. Its very useful.
My only beef with the site is that I have to pause my ad/tracker blockers for the site to work.
I use Adblock with Firefox and never have to pause it. However, I have set up a custom blocking filter to get rid of the background photo - whatever their merits, I just don't want someone else's photos being shown as a page background when I'm working on my collections.
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Disabling the ad-blocker has done the trick! I now see my synced images on the LR site.
I'll now have to check if I can adopt a feasible workflow of LR Mobile while using Ghostery, else I'll uninstall it. It's been giving me problems in the past when booking hotels, rental cars, making payments, ...
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John, I'm not finding how to view my images when opening lightroom.adobe.com I've clicked Photos (I assume that's the proper button) but nothing happens. The only button which does anything is the LR button where I can view my account and get suggestions. Clicking any of the two icons on the left boarder also doesn't produce anything. Is there anything I'm doing wrong or haven't done properly?
Here's a screen shot:
I get this when I initially log into my account, and clicking Photos takes me to pages of photos. I've always thought of my own use of adblocking as pretty aggressive and I block all sorts of things, but maybe there is something in your adblocking that's causing this problem?
(https://dl.dropboxusercontent.com/u/7678369/screenshot%2005-08-2016%2016.52.08.jpg)
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Thanks John, my ad-block has been blocking the LR site. After omitting the LR site from the blocking, I now also see all that information (as well as my synced images).
I'm breathing a sigh of relief; things seem to be functioning now. Thanks for your assistance John, Ron and Rikk! I've learned a great deal in the past days. Some questions remain but I'll not worry about them.
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Hopefully those questions will soon answer themselves!
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For the record my ad/tracker blockers in Chrome include:
- Ghostery
- Flash Blocker
- AdBlock
- Privacy Badger (EFF)
In Safari I use:
- 1Blocker
On my iPad and iPhone if I'm not at home I use:
- 1Blocker
If I'm using WiFi outside of my house I also use Open VPN
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Ron, I never thought of running various ad-blockers in parallel. Maybe my experience with anti virus software lead me to active only one. Thanks for your list.
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The growing problem with adblockers is that some take money from sites or advertisers to whitelist their ads.
Ads are a major vector for malware.
Trackers are an invasion of my privacy and therefore my right to liberty. (this may sound harsh)