Luminous Landscape Forum
The Art of Photography => The Coffee Corner => Topic started by: Rory on June 26, 2016, 04:46:56 pm
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I purchased a Lowepro Flipside pack 5 years ago in Boulder, Colorado, while on vacation in the USA, at a great camera store - Mike's Cameras. Recently the outer pocket zipper started to part from the fabric. I checked the Lowepro website, and as a Canadian, was directed to a Canadian affiliate, where it clearly said only purchases made in Canada were eligible for warranty. I sent them an email explaining the circumstances and I received an immediate reply with a form to fill out showing proof of purchase and some personal info. They would supply an RMA and I could mail the damaged pack to their center in Ontario, and if a technician determined it was not normal wear and tear then they would replace the pack.
I was a little concerned by what constituted normal wear and tear, so I replied with a photo showing the zipper damage and a query as to whether this would be considered normal wear and tear. Again, I received an answer immediately saying a new pack was in the mail and please dispose of the damaged pack. I received the new pack one week later.
This is my 5th Lowepro product and the first where I have had a problem. I cannot speak highly enough for the way I was treated. Thank you Lowepro.
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Always nice to hear stories like this. I like my Lowepro pack too.