Luminous Landscape Forum
Raw & Post Processing, Printing => Capture One Q&A => Topic started by: The View on December 13, 2015, 04:56:03 pm
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I suggest we collect found bugs in Capture One Pro 9 here so they get fixed faster.
1. I'm starting with the tool that measures the rgb and gray values in the picture. I just had it on a very bright piece of wall, close to white, and it reported 35 in brightness.
I had to click a couple of times - and then it jumped to 235.
2. Not exactly a bug, but where has the arrow gone where you could reset the whole image and remove all adjustments? Gone. I currently create an empty variant and delete the adjusted one.
But we need that arrow back.
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I don't know that anything will get fixed faster listed on this forum as opposed to being filed as a support request, but here's what I know.
These support tickets haven't been closed, have had a response, and have no alternatives suggested. They haven't been formally called bugs, but the support agent has suggested as much.
206597
When I import a single image from a folder that is part of a Lightroom library, a great number of keywords are added to the root of the CO Keyword Library that are not assigned to the imported image. It doesn't seem like that's the proper behavior.
206153
Editing Print Templates is Too Dark The list of available user print templates is too dark to see any except the highlighted one. There is actually one below the highlighted template. Once you begin to edit the text, it becomes too dark to see. Two screenshots are attached.
205775
Image rates don't stick in CO9. If I rate an image with 4 stars, for example, and then switch to another album, when I return that image has only 1 star.
If anyone else has a work around, I'd appreciate knowing it. If you have the same problem, and have not entered a support request, perhaps you would to reinforce it with Phase One.
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When you go to full screen mode on OSX the browser, tools and toolbars are hidden. Maybe that's intentional but it makes no sense.
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The " Customize Toolbar" drop-down menu is stuck on 'Icon' only. Changing it to either 'Text and Icon' or 'Text Only' doesn’t work.
Importing my LR catalog of some 39,000 images will take more than three days. On a Late 2013 Mac Pro with 64 GB of RAM that seems like an awfully long time, certainly more than I'm willing to allow.
And while not necessarily a bug, requiring the buyer to be locked into either purchasing a license or a subscription without the option to switch at some point is too restrictive.
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I am unable to move the window of C1 Pro after my Mac Pro 2013 awakes from sleep (2 screens set up under Yosemite).
Cheers,
Bernard
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This maybe considered a bug, or an oversite...
If you use the OS star rating system LR recognizes this and imports it. If I mark something in LR, the OS recognizes it. In C1, if I mark a star rating, the OS nor LR see anything.
Maybe this is a glitch to correct. If I mark it in C1, I expect it to be marked for LR or OS to see.
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This maybe considered a bug, or an oversite...
If you use the OS star rating system LR recognizes this and imports it. If I mark something in LR, the OS recognizes it. In C1, if I mark a star rating, the OS nor LR see anything.
Maybe this is a glitch to correct. If I mark it in C1, I expect it to be marked for LR or OS to see.
This is possible, you just need to configure C1 to generate the XMP files, as it is the way that the OS and other applications such as LR, FastRawViewer, etc can see the ratings.
LR works the same way, unless you work with DNG or generate the XMP files, you will not be able to see the ratings outside of LR.
When you rate through the OS, it most likely generates a XMP sidecar file.
In C1, go to Edit -> Preferences, select the image tab and in the bottom right select "Auto Sync sidecar XMP" -> Full Sync. Now every time you change the rating of an image it gets updated in the XMP and will be accesible by any other application. If you change the rating in an external application, it will show in C1.
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And the XMP thing is the ticket 205775 above. There seems to be a problem with auto-syncing XMP data.
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With regard to losing labels, etc. I found that if you turn off full xmp sync the labels stayed. I had filed a support claim and Phase ackowledged that they were aware of this issue.
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It does not recognize the canon 24-70 f2.8 II L lense in the lense profiles, and I can also not choose one manualy. Did I miss something? CaptureOne 8 had it.
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I can't move a point on the Curve with my Wacom Intuos Pro pen. I can only create a point, but I can't move it. I did the mouse to move them after creation. Also, I can't use the Level tool with the Wacom Intuos Pro.
I'm on Windows 10 and thought that was the issue back with Capture One Pro 8, but the issue persist with C1 9 on Windows 10.
How do I check whether this issue is already reported BTW? :)
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How do I check whether this issue is already reported BTW? :)
I would suggest entering a support request, regardless. If they know, your "vote" amplifies the need. If they don't know, they need to.
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How do I check whether this issue is already reported BTW? :)
Hi Nils,
I do not think there is another list of known issues, other than the one that Phase One publishes with their release notes. The issues that others may have, are not necessarily the same as the ones you may experience, due to different hardware (memory/GPU) / software (virus scanner, drivers, bad behaving utilities) / etc. / etc.
Also, to make sure that they can prioritize the more frequent issues, you should really open a support ticket.
The only positive thing that this thread can bring, is in filtering out user error and sharing of tips/workarounds.
Cheers,
Bart
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Thanks Bob and Bart... I will create a support ticket then. :)
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I suggest we collect found bugs in Capture One Pro 9 here so they get fixed faster.
1. I'm starting with the tool that measures the rgb and gray values in the picture. I just had it on a very bright piece of wall, close to white, and it reported 35 in brightness.
I had to click a couple of times - and then it jumped to 235.
2. Not exactly a bug, but where has the arrow gone where you could reset the whole image and remove all adjustments? Gone. I currently create an empty variant and delete the adjusted one.
But we need that arrow back.
2. Not gone! Anything on the toolbar is simply a shortcut to a menu item. So Menu item Adjustments>Reset. or CMD-R
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Hi Nils,
I do not think there is another list of known issues, other than the one that Phase One publishes with their release notes. The issues that others may have, are not necessarily the same as the ones you may experience, due to different hardware (memory/GPU) / software (virus scanner, drivers, bad behaving utilities) / etc. / etc.
Also, to make sure that they can prioritize the more frequent issues, you should really open a support ticket.
The only positive thing that this thread can bring, is in filtering out user error and sharing of tips/workarounds.
Cheers,
Bart
Bart speaks perfect sense here. Creating a 'list' on LL doesn't get to Phase One support.
If you have an issue report it!!! Its the fastest way to resolution.
By all means share experiences on forums, but the first port of call should be with Phase One support.
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I've already started a thread about this, but for completeness sake....
Readings taken with the eyedropper tool in the Advanced Color Editor are totally different from the RGB readings at the top of the screen above the image area.
I'm Windows 10 Pro x64, for what it's worth.
D.
Ps. I've been through Support about this in the past with Windows 8 and C1 8. The issue existed then too. It's worse now.
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I'm still waiting for a response to my support ticket regarding Capture One 9 crashing every time I try to import a Lr catalog. C1 starts the import process and quits after 905 images. This process results in around 200 images being imported. More images get added when I repeat the process. After about 10 attempts (I was laid up this weekend) I ended up with 1600 images in the C1 catalog--40K more to go...
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I'm still waiting for a response to my support ticket regarding Capture One 9 crashing every time I try to import a Lr catalog. C1 starts the import process and quits after 905 images. This process results in around 200 images being imported. More images get added when I repeat the process. After about 10 attempts (I was laid up this weekend) I ended up with 1600 images in the C1 catalog--40K more to go...
If you've been waiting more than 24 hours make sure to log on to your phaseone.com account and check the case directly; spam filter may have eaten your email notification of the case being updated.
All Phase One cases are replied to within 24 hours. The vast majority are replied to within a few hours.
Catalog migrations can be especially hit-or-miss. Most users' catalogs will be seamless one click processes. Occasionally there is some oddity, corruption (that doesn't effect LR reading the catalog but does cause problems when directly migrating), or other quirk (e.g. a software bug). Stick with the support case; they'll help you.
If you purchased Capture One from a Phase One dealer you can also use their support resources (which include phone/site-visits etc). We (DT) have four full time support staff for just this reason.
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If you've been waiting more than 24 hours make sure to log on to your phaseone.com account and check the case directly; spam filter may have eaten your email notification of the case being updated.
All Phase One cases are replied to within 24 hours. The vast majority are replied to within a few hours.
Catalog migrations can be especially hit-or-miss. Most users' catalogs will be seamless one click processes. Occasionally there is some oddity, corruption (that doesn't effect LR reading the catalog but does cause problems when directly migrating), or other quirk (e.g. a software bug). Stick with the support case; they'll help you.
If you purchased Capture One from a Phase One dealer you can also use their support resources (which include phone/site-visits etc). We (DT) have four full time support staff for just this reason.
Thanks for the response. I check the case today but still nothing. I'm thinking the program may have been corrupted during its download. I probably should just delete it and download again.
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I'm still waiting for a response to my support ticket regarding Capture One 9 crashing every time I try to import a Lr catalog. C1 starts the import process and quits after 905 images. This process results in around 200 images being imported. More images get added when I repeat the process. After about 10 attempts (I was laid up this weekend) I ended up with 1600 images in the C1 catalog--40K more to go...
Need to modify my statement. Tech Support responded to my second support ticket (crashing when importing images into a new catalog) by closing it and rolling the issue into my previous ticket, which they said is taking longer than normal due to its complexity. That ticket was submitted last Wednesday. Hope they come up with an easy fix.
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2. Not gone! Anything on the toolbar is simply a shortcut to a menu item. So Menu item Adjustments>Reset. or CMD-R
How do I get it back on the toolbar? If I'm adjusting I want to do the reset with the stylus, not with the keyboard.
Also, the brush/tool tip selector has gone. I'm on the tool tip of the color editor and cannot change it.
Also: double-clicking into the image to zoom in no longer works.
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How do I get it back on the toolbar? If I'm adjusting I want to do the reset with the stylus, not with the keyboard.
Also, the brush/tool tip selector has gone. I'm on the tool tip of the color editor and cannot change it.
Also: double-clicking into the image to zoom in no longer works.
See your other thread. I really think you should visit a Phase One partner for some basic training.
Double clicking to zoom only works with the pan cursor tool.
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This is an odd thing that might or might not be a bug. I was adding a vignette to an image and noticed an odd change to parts of the image. This oddity is best described as random increases to highlights. What I discovered is this happens only when there is a degree of clarity and structure add to the image. It didn't appear when only clarity was added. You only see it while using the slider. It disappears once you let go of the slider.
Actually, it is a good way to see exactly where the structure is being added. Something I never really wanted to know, but, it is a minor bug with a potential use. Of course, I hope it is in the program and not another issue with my copy.
This seems to have been fixed in the 9.01 upgrade.
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Might be related to the xmp bug mentioned above. My ticket for this is 208024
I experimentally exported some Fuji raw files (.raf) from Apple's Photos app using the 'Export Unmodified Original' option.
Result was a folder containing a jpg, raf and xmp file for each RAW+JPG in Photos.
Capture One would import the jpg but gave 'unrecognised error' and didn't import the .raf
Other raw software like Silkypix and Rawtherapee worked fine.
Capture One would import the jpg and raf from the folder if I removed the xmp files.
Support advised me to fiddle with the import .xmp preferences, which were defaulted to 'none' but I had same situation with all settings.
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Found a new one yesterday.
Working in a session I was unable to convert a Mamya ZD raw file to Black & White.
Only a mild desaturation seems to be applied instead of the expected result.
Cheers,
Bernard
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Found another issue last night with B&W mode last night. Crushed blacks in output file although smooth tones can be seen on screen, as is there was a color space issue.
Cheers,
Bernard
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I don't know that anything will get fixed faster listed on this forum as opposed to being filed as a support request, but here's what I know.
These support tickets haven't been closed, have had a response, and have no alternatives suggested. They haven't been formally called bugs, but the support agent has suggested as much.
206597
When I import a single image from a folder that is part of a Lightroom library, a great number of keywords are added to the root of the CO Keyword Library that are not assigned to the imported image. It doesn't seem like that's the proper behavior.
206153
Editing Print Templates is Too Dark The list of available user print templates is too dark to see any except the highlighted one. There is actually one below the highlighted template. Once you begin to edit the text, it becomes too dark to see. Two screenshots are attached.
205775
Image rates don't stick in CO9. If I rate an image with 4 stars, for example, and then switch to another album, when I return that image has only 1 star.
If anyone else has a work around, I'd appreciate knowing it. If you have the same problem, and have not entered a support request, perhaps you would to reinforce it with Phase One.
I have just raised a ticket for my keyword issue to reinforce that there appears to be an issue here. In my case it is slightly different in that I use hierarchical keywords and if added in Lightroom or Imatch 5 then imported into C1 Pro 9 the hierarchical keywords and flattened versions of these keywords appear in the catalogue and attached to the image. This means that in addition to many unwanted keywords appearing in C1 they are also exported on processing and then get added to my DAM softwares catalogue.
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Found another issue last night with B&W mode last night. Crushed blacks in output file although smooth tones can be seen on screen, as is there was a color space issue.
Cheers,
Bernard
I noticed the B&W didn't look right once exported. I couldn't put my finger on it. Glad I'm not the only one that noticed.
Its quite sad as this version seems to do a better job with B&W conversions.
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Here's one I keep running into in 9 that was fine in 8:
When drawing an automask using 100% opacity in the brush setting and then filling the mask, the fill is not at 100%. If I turn off automask and draw the mask and then do the fill, it is at 100%. (Win 7.1 Pro, C1P 9.0.1)
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Here's one I keep running into in 9 that was fine in 8:
When drawing an automask using 100% opacity in the brush setting and then filling the mask, the fill is not at 100%. If I turn off automask and draw the mask and then do the fill, it is at 100%. (Win 7.1 Pro, C1P 9.0.1)
Interesting, had not tried that myself (I usually do not use 100% opacity and also do not use a hard brush but one that fades). Does filling multiple times make a difference, and the hardness of the brush edge?
Cheers,
Bart
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Interesting, had not tried that myself (I usually do not use 100% opacity and also do not use a hard brush but one that fades). Does filling multiple times make a difference, and the hardness of the brush edge?
Cheers,
Bart
Yes you can go back in and fill it manually to 100% but not by using the Fill Mask command. I'm sure that's not how it's supposed to work and it only does it with the brush set to auto-mask and the you fill. If you turn automask off and draw the outline of your mask and then fill it it fills at 100%. Clearly a bug!
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Yes you can go back in and fill it manually to 100% but not by using the Fill Mask command. I'm sure that's not how it's supposed to work and it only does it with the brush set to auto-mask and the you fill. If you turn automask off and draw the outline of your mask and then fill it it fills at 100%. Clearly a bug!
Filed with their support team?
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I have tried C1 all the way from version 6 which I purchased and have complained to tech support with every version about their poor database. While C1 is a better image processor their database is no where near the quality of LR. I have all of my images copied into a file structure of - yearmaster-year-month-day-subject that the LR database imports as written, but the C1 database will only import the year-month-day-subject and not importing my top level yearmaster leaving me having to search down a long string of years to get to my later files. Writing a proper database is not that hard. (I know, I used to write DOD databases). They don't seem to want to fix it so I have quit using C1 until such time that it is fixed or they just give you the option of not using a database as does DXO.
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I have all of my images copied into a file structure of - yearmaster-year-month-day-subject that the LR database imports as written, but the C1 database will only import the year-month-day-subject and not importing my top level yearmaster leaving me having to search down a long string of years to get to my later files. Writing a proper database is not that hard. (I know, I used to write DOD databases). They don't seem to want to fix it so I have quit using C1 until such time that it is fixed or they just give you the option of not using a database as does DXO.
Right click on the hard drive letter at the top and then click "show folders hierarchy" and then your full tree shows up there. It's not a bug or missing feature.
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I just installed C1-9 trial and I do not find a support for graphics cards and 4K. Is it there and I'm just missing it?
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I just installed C1-9 trial and I do not find a support for graphics cards and 4K. Is it there and I'm just missing it?
This is current as of October, so may not include CO9, but is your hardware listed:
https://www.phaseone.com/en/Search/Article.aspx?articleid=1720
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Thank you Pegelli That fixed the file structure I have asked T.S. about several times and I have never found in the help. Much appericated.
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Thank you Bob; I completely overlooked that entry as it appeared to be related to the import line just above it. I assume it is working as it did not produce an error message.
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9.0.2 seems to have fixed the automask 100% fill issue I mentioned earlier.