Luminous Landscape Forum
Raw & Post Processing, Printing => Adobe Lightroom Q&A => Topic started by: stevebri on December 01, 2015, 07:21:52 am
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Luckily for me I've been v busy and have been offline for months, I had just downloaded LR 6 stand alone, installed it, realised how rubbish it was and just carried on using 5.7 for my work...
I came back online yesterday, wow... I tried to update 6 and 'give it a go' over the holidays... Adobe updater failed to update, online chat support failed miserably and told me to basically **** off to the forums for answers...
As I sit here wanting to use a product I spent money buying, it's beyond useless... I like many others don't have time during a busy week to 'chat' to a random computer, or to navigate and avoid the traps of being sold a CC product, to find the updated software... Is it me or is Adobe not unlike Apple, becoming a paranoid joke...!
The idea of actually helping or wanting to help allied to actually knowing a product seems beyond them.
Many years ago us photographers new to the high cost of digital had shall we say copies of a program not designed for photographers called photoshop, very expensive, very powerful, quite complicated and a world leader is its ability and how stable it was.. Adobe had many people using it for free and not contributing a cent. Fast forward to Lightroom, a program designed for photographers and priced at a much more realistic price, and hey... we all bought it, and loved it in the main...
Seems to me they have taken the money and done a runner...
Rubbish product support, rubbish product rollout...
Film anyone...?
IS it just me or are Adobe getting even worse...?
Steve
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wow wow wow...!!!!
Digging deeper into the forum posts it's all horrible... Adobe seems to get WORSE...!
Unless anyone can offer a solution I'll stay with 5.7....
Steve
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It's just whining. Works fine here, always has done.
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It's just whining. Works fine here, always has done.
John, so what you are saying is that the initial release needing bug fixes, and the updater not working, and the support not working, is all due to the customer, and that he is a whiner? It works for you, so everybody else just shut up. Classy.
Cheers,
Bart
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John, so what you are saying is that the initial release needing bug fixes, and the updater not working, and the support not working, is all due to the customer, and that he is a whiner? It works for you, so everybody else just shut up. Classy.
Cheers,
Bart
No, Bart, that is what you are saying, so "classy" yourself.
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No, Bart, that is what you are saying, so "classy" yourself.
I'm not sure who is showing more class ... but ... was your inclusion of the editorial opinion of "It's just whining." really necessary?
There were many, many legitimate complaints, disappointments and shortcomings involved in Lr v6.x thus far. While not universal in occurrence or acceptance ... still legitimate in many respects.
I'm not sure how labeling these issues as 'whining' benefits anyone involved or how much 'class' stating such is added to the conversation.
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sarcasm aside if you are all 'bit-chin' then I'm spot on... Adobe has dropped it big time...
Currently I'm dealing with a thicko on Adobe's chat line about removing AAM to simply update LR6 standalone... so far it cannot be done...
But Beardy.... I'm just whining...
:)
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I'm not sure who is showing more class ... but ... was your inclusion of the editorial opinion of "It's just whining." really necessary?
There were many, many legitimate complaints, disappointments and shortcomings involved in Lr v6.x thus far. While not universal in occurrence or acceptance ... still legitimate in many respects.
I'm not sure how labeling these issues as 'whining' benefits anyone involved or how much 'class' stating such is added to the conversation.
Unfortunately, I think that's what it amounts to. A few recent problems, sure, and I'm glad you acknowledge they were neither universal in occurrence or acceptance. Legitimate? Yes, to some extent, but blown out of context by the OP, certainly. Do we really need another whinefest? Aren't contrary opinions allowed then?
SteveBri - I said "it", not "you".
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Aren't contrary opinions allowed then?
My point was, did the inclusion of your whining reference further advance the discussion? Or did it draw out the exact reaction you seem to find less than desirable?
Sure ... contrary views seem to be accepted here until until certain forum participants get annoyed and begin to cry 'foul' and seek to have the thread locked.
I can accept differing points of view and discuss same, though, that attitude must be a two-way street.
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I have to agree with John. The problem is that we always hear about negative experiences and seldom from those who have had positive experiences or encountered no problems at all. I've been on Stand Alone LR6 since it came out and have had no difficulties at all. I'm sympathetic to those who have encountered them but when we get apocalyptic posts about the Adobe world coming to an end, my eyes glaze over.
Part of what is wrong with the Internet is the incessant whining from a small number of individuals. I know this is harsh but that's how I see it. LuLa has always been a welcoming place for those who need help resolving problems and that's the model to return to.
Alan
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My point was, did the inclusion of your whining reference further advance the discussion? Or did it draw out the exact reaction you seem to find less than desirable?
Sure ... contrary views seem to be accepted here until until certain forum participants get annoyed and begin to cry 'foul' and seek to have the thread locked.
I can accept differing points of view and discuss same, though, that attitude must be a two-way street.
You reckon contrary views are allowed in the repeated whinefests??? Pull the other other one, Butch, or just try it for yourself and you'll find it's anything but a two way street. So yes, it's a pretty fair way to describe the threads to which the OP alludes.
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Part of what is wrong with the Internet is the incessant whining from a small number of individuals.
Hmmm ... the easiest method to avoid the 'incessant whining' on the internet is to NOT read it.
It baffles me as to how complaining about complainers is not considered 'whining' as well ... quite ironic in the end.
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I will give it a go. I haven't had any problem with LR other than the rather poor import module since fixed. I use LR everyday usually for many hours a day.
What exactly is the specific issue with the stand alone version of LR6 that requires staying on 5.7? Honest question, no agenda. I quite like V6 buts it's not massively different to 5. HDR raws and panos are very good I think.
I'm not asking about the update issues. That stuff happens sometimes and it can be frustrating. Hope you sort it out quickly. I'm just asking what makes 6 so bad?
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So yes, it's a pretty fair way to describe the threads to which the OP alludes.
But ... I didn't ask or question if your description of those other threads may be accurate (that is a whole other topic) ... I asked, by doing so here ... did it advance this discussion?
I have found, the best method to avoid reigniting an inferno you consider discomforting is to avoid adding more fuel to the fire.
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But ... I didn't ask or question if your description of those other threads may be accurate (that is a whole other topic) ... I asked, by doing so here ... did it advance this discussion?
It put the OP's assertions in their rightful context. The problem the OP seems to be having with the CCApp (which I happen to hate with a passion) probably have little to do with the distorted view he's gained from recent posts.
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Film anyone...?
IS it just me or are Adobe getting even worse...?
Steve
… to answer your questions …
1. No.
2. No.
But like your post, my post is simply my opinion.
Lightroom runs just fine here - Mac and Windows.
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Ok, my experience was entirely positive, with the eternal license or whatever is called (the one I bought on a CD). Recently updated from LR 5.7.1 to LR 6.0 to get access to some lens' profiles. My experience:
1. No problem in finding the link to update. I am not particularly computer savvy, but really, how much work does it take to find the link to update? To me, it was very quick.
2. Used LR 6.0 for a few days, and I can not understand what the fuss was about the new Import page/interface. Took me about 10 sec to figure it out. Being used to something is good, but the new page was actually more attractively designed, my opinion.
3. Recently updated to whatever the new version (15 November?) is, no problem.
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IS it just me or are Adobe getting even worse...?
Worse from what point in time (I started using PS in 1990), which product, in what way? I can assure you that the 15mb file I had to rotate 1degree in early 1990's which took 15 minutes would be nearly instantaneous today. So performance is vastly better. Color management? None existed back then it does today. ACR wasn't on anyone's mind, nor was Content Aware. Adobe has produced vastly superior software with nearly every release (the last LR Import debacles wasn't by a long shot).
In terms of LR/ACR, just go back from PV2012 to PV2003, you tell me if the state of processing hasn't improved hugely.
Specifically, is the Adobe LR team steering the LR ship better or worse? That's a specific question and I'd say worse. The last Import debacle is a perfect example. Hopefully the team will learn from that experience and move the ship away from potential icebergs and into clearer waters.
Your question would have merit if you were a bit more specific instead of asking a question that begs for rhetoric.
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Well, I'm a very recent convert to LR CC 2015, and the application itself for me is rock stable. I'm certainly not very fond of Adobe (although 10-15 years ago they were wonderful), so I'm not inclined to cut it much slack, but to be honest, apart from some feature shortcomings which I seem to be in a very small minority in caring about, and yes, terrible installers, I think that all Adobe applications I use regularly are pretty good.
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Ok, my experience was entirely positive, with the eternal license or whatever is called (the one I bought on a CD). Recently updated from LR 5.7.1 to LR 6.0 to get access to some lens' profiles. My experience:
1. No problem in finding the link to update. I am not particularly computer savvy, but really, how much work does it take to find the link to update? To me, it was very quick.
There generally is no problem finding the desired link to buy the perpetual license ... IF ... you have never used the CC trial, if you used any other CC app currently or had previously used the CC version ... if you did, the link would default to the CC signup, even if you wished to purchase the perpetual upgrade. This has been well documented. (If only Adobe simplified this aspect as they had tried to do for the Import dialog)
2. Used LR 6.0 for a few days, and I can not understand what the fuss was about the new Import page/interface. Took me about 10 sec to figure it out. Being used to something is good, but the new page was actually more attractively designed, my opinion.
The 'fuss' was not about a new design, or how attractive the new design for the import dialog was ... it was the arbitrary removal of several key features/functions, some of which had been around since the very beginning of Lr. It wasn't the new look that annoyed so many users ... it was the loss of functionality that upset them. Though, to some, mentioning that fact equates to 'whining' ...
3. Recently updated to whatever the new version (15 November?) is, no problem.
In general, most everyone that updated to 6.3/2015.3 had no issues ... it was the earlier updates and installer snafu that created problems for more than a few users.
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I've had issues updating LR every time an update is released. Get message like "cannot reach update server". Or update file corrupt. Online chat says offers usual help like "make sure you are connected to the internet (how do they think I'm using chat?), reboot your router, thid usually ends with the really helpful "use another internet server to update. On one occasion spent an hour removing and reinstalling various pars of Adobe's update software and finally got the update to work. Same steps failed next time.
Best bet is to to the direct update site at Adobe
Direct download (http://prodesigntools.com/adobe-cc-2015-updates-links-windows.html)
You might have to download the trial version of Photoshop elements to make things work (don't ask why).
I don't know why Abobe's help people don't point you to the direct download page when you have problems with the Creative Cloud update manager.
All in all the Adobe update process is just worse (for me) than updating any other software.
Les
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... Adobe seems to get WORSE...!
Steve
I have had few issues with Photoshop, including CC, since starting with CS4. I have had some major issues when first updating to LR 3 and 4, which sort of got sorted out eventually, more less by about the time they were ready for the next major update. Have had no major issues with LR 5, 6 or CC, although these were with a newer machine. Fortunately, I didn't do the LR CC update that caused all the fuss, and I hope that has largely been straightened out now, because I need to update to get an improved profile for one of my lenses. Have only had recourse to Adobe customer service help occasionally, but don't recall any major problems, though I don't think they were ever able to completely solve the problems with very slow performance I got when updating to LR3 and 4, which possibly could have been solved with a newer machine, though I don't think the machine I had at the time (2009 iMac with 8 gigs of RAM) was old enough, or insufficiently spec'd enough, to explain the very poor performance I experienced.
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I can empathize with paying for something and not getting the service or satisfaction expected – it certainly seems to be frequent enough these days with the rush to get something new out – but I'll add my voice to the "no problem here" camp. Updated to stand-alone 6 despite the link not being obvious on the Adobe site (really, it's not), but the update from 5.7 to 6 was otherwise seamless.
Yes, some users have had trouble, and the numbers who do seem to have grown, but I think we're still hearing from the vocal minority.
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I have to agree with John. The problem is that we always hear about negative experiences and seldom from those who have had positive experiences or encountered no problems at all. I've been on Stand Alone LR6 since it came out and have had no difficulties at all. I'm sympathetic to those who have encountered them but when we get apocalyptic posts about the Adobe world coming to an end, my eyes glaze over.
Part of what is wrong with the Internet is the incessant whining from a small number of individuals. I know this is harsh but that's how I see it. LuLa has always been a welcoming place for those who need help resolving problems and that's the model to return to.
Alan
I totally agree...usually all the "whining" and some of it is justified, is done by a very few minority vocals on the various forums. The vast majority just carry on using the product.
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If one has a mission critical application and updates to a new release as soon as it appears....... I am truly sorry if your business has been impacted, but to have put yourself on the bleeding edge seems very strange to me. If you have been working ok to date, it seems very unlikely there would have been must haves in the release.
FWIW, I upgraded a Win 7 system a couple of weeks ago. No issues so far.
Dave
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The whining is getting so very incredibly way over the highest skyscraper on top of the highest hill on top of the highest mountain top now.
If LR is so bad then just stop using it.
Simple.
It's getting really fricken old now.
Jeesh..
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The whining is getting so very incredibly way over the highest skyscraper on top of the highest hill on top of the highest mountain top now.
If LR is so bad then just stop using it.
Simple.
It's getting really fricken old now.
Jeesh..
If the 'whining' is such a massive inconvenience to your life ... just who is it that is punishing you by forcing you to read it all?
I know when I find a topic or content of discussion truly annoying, I stop reading it and move on to something I do find more worthy. The absence of a point of view on an internet forum may bring you some level of consolation ... but the silence is only truly golden if it is a topic you take little interest in. What if others sought to silence your views on subjects you happen to find worthy? Should you become silent to relieve their discomfort?
To me ... whining about whining ... is just more whining ...
Besides .... if it were not for all the whining, Lr would look very different today. Unless of course you were one of the few that had an appreciation for the loss of features in the 'improved' Import dialog ... not to mention that it was't until after many months of 'whining' that Adobe reduced the price of Ps CC from $20 to $10 per month and threw in Lr for extra measure ...
Good thing all those folks didn't remain silent just to appease your concerns.
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To me ... whining about whining ... is just more whining ...
And whining about justified complaints is, ... selfish.
Good thing all those folks didn't remain silent just to appease your concerns.
Exactly, and without some justified push-back, things would only deteriorate faster than they already do.
Cheers
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If the 'whining' is such a massive inconvenience to your life ... just who is it that is punishing you by forcing you to read it all?
I know when I find a topic or content of discussion truly annoying, I stop reading it and move on to something I do find more worthy. The absence of a point of view on an internet forum may bring you some level of consolation ... but the silence is only truly golden if it is a topic you take little interest in. What if others sought to silence your views on subjects you happen to find worthy? Should you become silent to relieve their discomfort?
To me ... whining about whining ... is just more whining ...
Besides .... if it were not for all the whining, Lr would look very different today. Unless of course you were one of the few that had an appreciation for the loss of features in the 'improved' Import dialog ... not to mention that it was't until after many months of 'whining' that Adobe reduced the price of Ps CC from $20 to $10 per month and threw in Lr for extra measure ...
Good thing all those folks didn't remain silent just to appease your concerns.
Yes Butch...and whining about whining about whining...is guess what...more whining. Congrats.
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Yes Butch...and whining about whining about whining...is guess what...more whining. Congrats.
There is a distinct difference chez, I'm not complaining about the whining or attempting to silence anyone ... I was merely pointing out the irony of the comment.
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Lighten up and don't take everything so seriously people. Far more important things out there.
That is all.
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To me ... whining about whining ... is just more whining ...
Damn straight! ;D