Luminous Landscape Forum
Site & Board Matters => Luminous Landscape Video => Topic started by: jimhuber on March 09, 2006, 09:48:36 am
-
I received an email that my LLVJ #14 shipped on February 22nd, but haven't yet received it in Houston, TX on March 9th. Is this long of a delay unusual?
-
Annoying? - Yes!
Unusual? - regrettably not.
It will likely show up in your mailbox by the end of this week.
Check out the thread (http://luminous-landscape.com/forum/index.php?showtopic=10197) below and my post (http://luminous-landscape.com/forum/index.php?showtopic=10197&st=20#) #35 there yesterday on this subject.
Chris S
-
I received an email that my LLVJ #14 shipped on February 22nd, but haven't yet received it in Houston, TX on March 9th. Is this long of a delay unusual?
[a href=\"index.php?act=findpost&pid=59877\"][{POST_SNAPBACK}][/a]
Check out the thread "LLVJ #14 Is Here" to see that many of us have been on pins and needles waiting for delivery. Mine was shipped on February 22, also, and I just received it here in Wisconsin yesterday. Give it a few more days. I know it's agonizing, but the wait is worth it!
Donna
-
Oh, I know it's worth it. I got the first 13 issues all at once back in December. I expected to take a few months to watch them - one per weekend or so. I ended up watching all 13 over only a few weeks. Wonderful stuff! So now, of course, I'm waiting expectantly like the rest of you...
-
Check out the thread "LLVJ #14 Is Here" to see that many of us have been on pins and needles waiting for delivery. Mine was shipped on February 22, also, and I just received it here in Wisconsin yesterday. Give it a few more days. I know it's agonizing, but the wait is worth it!
Donna
[a href=\"index.php?act=findpost&pid=59884\"][{POST_SNAPBACK}][/a]
Likewise, my e-mail stated a 22FEB ship date. The mail has come and gone for today, and no DVD. I'm just west of Wisconson(Minnesota), but you would of thought that it wouldn't take that much longer to get here.
-
Likewise, my e-mail stated a 22FEB ship date. The mail has come and gone for today, and no DVD. I'm just west of Wisconson(Minnesota), but you would of thought that it wouldn't take that much longer to get here.
[a href=\"index.php?act=findpost&pid=59941\"][{POST_SNAPBACK}][/a]
I hope this is indicative that I'm not the only one still waiting. I'm used to my little West Virginia post office being a bit slow, and I try to get used to waiting on the LLVJ, but tomorrow will be three weeks since I've heard it was "in the mail!" If it is going to take this long every time, I'd rather not know when it was sent.
Are we in the colonies still being punished for leaving?
It's only 562.6 miles. Where's my VJ?
And yes, I'd like cheese with my whine.
Bill in WV
-
Are we in the colonies still being punished for leaving?
It's only 562.6 miles. Where's my VJ?
Bill in WV
[a href=\"index.php?act=findpost&pid=60303\"][{POST_SNAPBACK}][/a]
I checked Goggle Earth.
Its only 386 miles from St Albans to Toronto. But then again nothing in WVa can be gotten to in a straight line.
Its Ok for me to say this: my mother is from Morgantown and I went to Wheeling College.
I love W Va.
bob
-
I hope this is indicative that I'm not the only one still waiting.
Bill in WV
[a href=\"index.php?act=findpost&pid=60303\"][{POST_SNAPBACK}][/a]
Nope, still waiting in Los Angeles, and I know that 2 California subscribers have long since received their's.
Paul
-
I checked Goggle Earth.
Its only 386 miles from St Albans to Toronto. But then again nothing in WVa can be gotten to in a straight line.
Its Ok for me to say this: my mother is from Morgantown and I went to Wheeling College.
I love W Va.
bob
[a href=\"index.php?act=findpost&pid=60308\"][{POST_SNAPBACK}][/a]
Ok Bob,
There's an old, old joke about a farmer and fellow rolling a flat tire. I'll paraphrase it here:
Fellow with flat tire: How far is it to Toronto and the Pitko Gallery?
Farmer: About 386 miles as the crow flies.
Fellow with flat tire: Well just suppose for a minute that the crow had to walk and roll a flat tire?
Farmer: Well, in that case, it's a bit closer to 562.6 miles. Gotta go around that lake you know.
You are right about WV though, you just can't get there from here. Doesn't make much difference where there is either.
Thanks for the comeback.
Bill in WV
-
Still waiting in FL.
-
hello
Glad I'm not the only one sounding the alarm that the Video Journal has not arrived yet! I'm in Long Island, New York. It's never taken this long and I've been a subscriber for a whiile!
-
What's almost as bad is - no support or contact. I'm real close to demanding a refund.
-
Still no joy here in Los Angeles after nearly 4 weeks (shipped 2/22). I just e-mailed Steve Suave, who handles customer support, to arrange for replacements. I've received every other LLVJ in about 14 days so I can't imagine what happened this time.
Paul
-
A disgruntled postal worker is probably selling them on ebay.
-
Still no joy here in Los Angeles after nearly 4 weeks (shipped 2/22). I just e-mailed Steve Suave, who handles customer support, to arrange for replacements. I've received every other LLVJ in about 14 days so I can't imagine what happened this time.
Paul
[a href=\"index.php?act=findpost&pid=60599\"][{POST_SNAPBACK}][/a]
Well, I'm still waiting. I emailed Steve yesterday (Saturday) and they understand there is definately a problem. I was actually surprised at the speed of his reply; just a couple of hours. He says they are asking their subscribers to be patient just a couple more days. I hope that means there is little he can do on the weekends and we can look forward to something happening early this coming week. Stand by .... for news!
Bill in WV
-
Arrived yesterday.
-
Nothing here.
-
Nothing here.
[a href=\"index.php?act=findpost&pid=60771\"][{POST_SNAPBACK}][/a]
Likewise, nothing here! Who here in Minnesota already has their copy and where are you located. I'm in a southwest suburb of St. Paul.
-
It arrived in today's mail. This will be my last order until a real carrier is used by the store, unfortunately. I do enjoy the videos, but the hassle is rediculous on principle. Maybe they shouldn't bill until the product arrives, and then we can say 'check's in the mail' for 4 weeks, and blame it on the Border Beer Patrol.
-
I got mine in Bloomington yesterday. A friend got his in Cottage Grove almost 2 weeks ago. Someone else went on record saying they got on in MN about that time.
So they are in the state.
-
Mine finally made it to Los Angeles today - 4 weeks.
Paul
-
Hi Folks,
Just wanted to report that I emailed Steve Sauve, Customer Relations last week that my LLVJ #14 still hadn't arrived. He answered very quickly that many were having the problem and to hang on another couple of days. I gave him until Tuesday the 21st and emailed back that still no VJ #14. His replay stated he would take care of it today. And I have received notification that my replacement VJ #14 shipped today. I consider that pretty good service and response.
Of course, since last week about three more people have reported that they just received theirs. Both of mine will probably now come on the same day. I'll return the extra.
Really just wanted to thank Steve publically for his help. Thanks Steve.
Bill in WV
-
Hi Folks,
Just wanted to report that I emailed Steve Sauve, Customer Relations last week that my LLVJ #14 still hadn't arrived. He answered very quickly that many were having the problem and to hang on another couple of days. I gave him until Tuesday the 21st and emailed back that still no VJ #14. His replay stated he would take care of it today. And I have received notification that my replacement VJ #14 shipped today. I consider that pretty good service and response.
Of course, since last week about three more people have reported that they just received theirs. Both of mine will probably now come on the same day. I'll return the extra.
Really just wanted to thank Steve publically for his help. Thanks Steve.
Bill in WV
[a href=\"index.php?act=findpost&pid=60851\"][{POST_SNAPBACK}][/a]
I, also want to thank Steve for all the effort that he put forth in trying to appease those of use who did not receive our issue. Likewise I e-mailed him, and he replied promptly. Today I got notification that a new issue #14 was on it's way. But guess what showed up in my mail today. I suspect that it was the originally sent issue. But if it was the replacement, I want to nominate Steve to be the next PostMaster General!
-
I think it bears repeating that the delays are not in any way the fault of Steve or Chris or Michael or anybody at LL. The delays are clearly a problem with the U.S. Postal "Service" (inappropriate word that), whether or not the Homeland Security spooks are interfering as well.
Someone suggested that U.S. shipments be sent from a U.S. shipper, and I think that would be a good idea. I, for one, would certainly be willing to pay a small premium to help defray the cost of the extra shipping step.
Eric
-
I always get my VJ a few days after receiving the email notification. Of course, I live 200 k from Toronto. The problem seems to be confined to the 52 states, and I suspect that the border is the big factor. I frequently send things to friends in the States - it always takes a stupidly long time to get there, whereas, when I am receiving from south of the border it whisks on through.
The problem has to be the border. Unless of course the rest of the mail system in the States in dipped in molasses.
-
Well I'm still waiting for mine here in the UK after receiving shipping notification on 21st feb. Anyone else this side of the pond got theirs?
-
Someone suggested that U.S. shipments be sent from a U.S. shipper, and I think that would be a good idea. I, for one, would certainly be willing to pay a small premium to help defray the cost of the extra shipping step.
Eric
[a href=\"index.php?act=findpost&pid=60913\"][{POST_SNAPBACK}][/a]
We are actively looking at the options for shipping LLVJ-15 to US customers from within the USA.
ALL DVDs to all customers should now have been received, if not they are being treated as 'lost' and customers should contact Steven Sauve for a replacement. ()
Chris S
-
Well I'm still waiting for mine here in the UK after receiving shipping notification on 21st feb. Anyone else this side of the pond got theirs?
[a href=\"index.php?act=findpost&pid=60927\"][{POST_SNAPBACK}][/a]
I'm in Norway and got mine 4 days after shipment notification. But there was one time when I had to wait a whole week.
-
It's finally here! It came in the mail last night - March 23rd.
-
I think it bears repeating that the delays are not in any way the fault of Steve or Chris or Michael or anybody at LL. The delays are clearly a problem with the U.S. Postal "Service" (inappropriate word that), whether or not the Homeland Security spooks are interfering as well.
Someone suggested that U.S. shipments be sent from a U.S. shipper, and I think that would be a good idea. I, for one, would certainly be willing to pay a small premium to help defray the cost of the extra shipping step.
Eric
[a href=\"index.php?act=findpost&pid=60913\"][{POST_SNAPBACK}][/a]
I understand that the shipments are handled by a firm named Duplium. The return address on the package I recieved when I ordered the back issues wes labled:
Duplium
Phone: 1-800-819-0701
60 Industrial Pkwy
Suite 385
BUFFALO, NY 14227
Looks to me, at least, that this package was mailed within the US
-
...
Looks to me, at least, that this package was mailed within the US
[a href=\"index.php?act=findpost&pid=60950\"][{POST_SNAPBACK}][/a]
No. All LLVJ-14 DVDs were mass mailed from Canada.
USA-bound UPS shipments (like your Back Issue order) are 'consolidated' for cross-border shipping; UPS returns are similarly consolidated in Buffalo.
As mentioned above, mass mailing from within the USA of LLVJ-15 for US customers is likely
CS
-
We have now decided that when LLVJ-15 is shipped in June (?), US-bound DVDs will be shipped in bulk across the border and mailed from Dallas, TX. This will likely add a week to the initial shipment date for US customers but _should_ help solve the huge delays experienced by them in receiving mailed DVDs from Canada.
Chris S
-
So you'll have a large supply ahead of time in TX, or do you mean orders that are placed will be shipped in batches and there will be additional ship time per order?
-
Sounds like a good move for us south-of-the-border folks. It should also give us a better idea of how much of the U.S. delay happens right at the border, and how much is later in the U.S. Postal "Service".
Recently, first-class letters sent from Boston to my son in Brooklyn (only about 200 miles from here) have not arrived in three weeks, while letters to my brother in Manhattan (about five miles from the Brooklyn address) have gotten there in two days.
I'm beginning to think that th USPS now only hires clones of the postal worker "Newman" in the old Seinfeld TV series.
So let's see how the new system works. And thanks to Chris and Michael for listening and trying to do something about the problem, even though it's clearly not their fault.
Eric
-
A small question, why not ship the code to Dallas and duplicate there. Duplium has an operation here. As does Allied Vaughn.
Might save a week.
I'm in Dallas so I guess I'm in good shape.
bob
-
A small question, why not ship the code to Dallas and duplicate there. Duplium has an operation here. As does Allied Vaughn.
Might save a week.
I'm in Dallas so I guess I'm in good shape.
bob
[a href=\"index.php?act=findpost&pid=61259\"][{POST_SNAPBACK}][/a]
We certainly could do that, but I prefer things kept under one roof. There is nothing like showing up at your supplier to check on things - something I do in Toronto. Notwithstanding the problems with the USPS part of delivery to the USA, Duplium (based here in Toronto) give us very good service and pricing. Our previous experience with a US-based duplicator and shipper was problematic; problems that were solved by keeping a close eye on a local supplier.
Chris S
-
Hi,
for the guy from the UK who is still waiting, I am in Scotland and received my disc just a few days after getting my email notification. Any disc's I have ordered have always arrived within a few days.
Cheers John
-
Thanks to the efforts of the Customer Support Team, my replacement set of the LLVJ #14 and its partner, the Lightroom CD arrived on Saturday, Apr 1. Would have reported earlier but I've been busy watching and learning. Still have no idea where the original shipment may be.
Street Shooting in China and Clyde Butcher have been worth the wait. And I like the other stuff too.
Bill in WV
-
I, also want to thank Steve for all the effort that he put forth in trying to appease those of use who did not receive our issue. Likewise I e-mailed him, and he replied promptly. Today I got notification that a new issue #14 was on it's way. But guess what showed up in my mail today. I suspect that it was the originally sent issue. But if it was the replacement, I want to nominate Steve to be the next PostMaster General!
[a href=\"index.php?act=findpost&pid=60906\"][{POST_SNAPBACK}][/a]
Just a note to again thank Steve and Chriss for all they have done to get us our copies of LLVJ. For as long as it took to get my original #14, I received the replacement today. Eleven days after I was e-mailed that a replacement was sent out!