Luminous Landscape Forum
Site & Board Matters => Luminous Landscape Video => Topic started by: innocente on February 22, 2006, 11:03:06 pm
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Maybe I should grow a beard. Seems to be the fashion in VJ #14...Chock full of grizzly eminences.
I continue to be impressed by the production values as the series evolves. The slide show background of textured white is neat. Bringing up the prints onto a corner of the screen during the discussion is a plus--sort of like the preview window of Lightroom.
I smiled during the segment with Clyde Butcher. Where do you find these eccentrics? They are the life and breath of our photographic community and meld craft with art in their own peculiar ways. Fascinating character and great images.
The bit on street photography in China was inspiring. Great integration of video and teaching component with the print display. The production team has really hit it's stride with this concept.
As for the tutorial on Lightroom--it was enthusiastic and energetic and clarified the issues I had regarding the Photoshop/Lightroom continuum.
L.
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Here? where is here?
I got my little personal email from Chris with the good news - my very own personal twofer is on its merry way from somewhere up north to my very own mail box
Of course with the border embargo, it will likely be 3 weeks from the shipping date of February 21 to my mail box.
Patience is a virtue, horse hockey, I want it now, not tomorrow or next week but now. I am tooooo old to have to wait 3 weeks while everyone else on the whole planet is getting theirs waaaaaaaaaay before I get mine.
Jeez, people on the other side of the globe get theirs before me. I mean, why does it get to Japan before it gets to Maryland? If I got in my car and drove to Toronto, it could their in back in less than 3 weeks.
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Jeez, people on the other side of the globe get theirs before me. I mean, why does it get to Japan before it gets to Maryland? If I got in my car and drove to Toronto, it could their in back in less than 3 weeks.
[{POST_SNAPBACK}][/a] (http://index.php?act=findpost&pid=58928\")
Jake,
It's been speculated in a previous thread that the LLVJs migrate in an easterly direction to their ultimate destinations:
[a href=\"http://luminous-landscape.com/forum/index.php?showtopic=9060&st=20]http://luminous-landscape.com/forum/index....opic=9060&st=20[/url]
On other words, you're SOL
Paul (in Los Angeles also not-so-patiently waiting)
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Jake,
It's been speculated in a previous thread that the LLVJs migrate in an easterly direction to their ultimate destinations:
http://luminous-landscape.com/forum/index....opic=9060&st=20 (http://luminous-landscape.com/forum/index.php?showtopic=9060&st=20)
On other words, you're SOL
Paul (in Los Angeles also not-so-patiently waiting)
[a href=\"index.php?act=findpost&pid=58932\"][{POST_SNAPBACK}][/a]
Yeah, yeah I know. I bitch and moan everytime that little missive from Chris shows up in my inbox. But what is a guy supposed to do? I mean all these characters who live next door to Michael just sit there gloating and telling us how great this issue is while the rest of us have to just grit our teeth and say nothing. Bah, if I want to complain I will, and after venting some steam, I feel better. Will the twofer get here any quicker? No. Will I dance around the living room when it finally shows up and I can pop that sucker in the DVD and watch it in the comfort of my own home? Yup
There, I feel better now. A little venting of steam and modern chemicals and I am better.
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well im in Montreal which is just 6hours driving from Toronto but i just got the email, not the DVD. i hope to get it soon..
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I should also say that while I really didn't "get" what the big deal was about Lightroom just reading about it here and elsewhere, seeing the tutorial disc and the boyish excitement of the guys as they played with their new toy, got me all excited too.
Mom--can I go out to play now--with my friend, Lightroom???
L.
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Yeah, yeah I know. I bitch and moan everytime that little missive from Chris shows up in my inbox.
I got my email last week too....but no DVD yet. And I only live 1 hour north of Toronto.
Maybe tomorrow....though when it arrives my work productivity is sure to take a massive hit!
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Come on - light a fire under that moose!
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Come on - light a fire under that moose!
[a href=\"index.php?act=findpost&pid=59157\"][{POST_SNAPBACK}][/a]
Is that legal? What will all those tree huggers say?
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All I can say is that it was definitely (as always) worth the wait! Spent the whole night watching all the great content.
Thanks to Michael and Chris for not making me look like a fool during the portfolio review, which would have been easy to do.
The bonus Lightroom DVD was awesome....especially since I'm mac-challenged (PC's only here) and thus haven't been able to play with the betas yet. Oh for a Windoze version soon....
But this means that we can now start bugging Michael and Chris about when LLVYJ #15 will be out, right?
And now that they've set the bar & expectations higher with 2-DVD LLVJ releases......
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It's been speculated in a previous thread that the LLVJs migrate in an easterly direction to their ultimate destinations:
Here in Tucson AZ, the average wait time from shipping is 3-4 weeks! I've learned to become patient.
Steve
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I really appreciated the interview with Clyde Butcher. I'm member of a group of photographers that almost exclusively shoot 8x10, so the view of these enlargers was familiar (and heartwarming). This kind of art and quality is not going to pass away soon :-)
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Here in Tucson AZ, the average wait time from shipping is 3-4 weeks! I've learned to become patient.
Steve
[a href=\"index.php?act=findpost&pid=59272\"][{POST_SNAPBACK}][/a]
Just received my copy this morning - in Switzerland. LLVJ has probably to go around the world once (or twice) before it reaches Arizona It's a weird world!
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Here in Tucson AZ, the average wait time from shipping is 3-4 weeks! I've learned to become patient.
Steve
[a href=\"index.php?act=findpost&pid=59272\"][{POST_SNAPBACK}][/a]
It takes just 7 days to Australia... more than 9600 miles (15,500 km) from Toronto...
One guess what' I'm watching tonight
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Sorry guys, but here in the UK it is 4 days max between Chris's email and the goods hitting my doormat.
I can't wait to see who is the 'character' for interview in Issue 15.
Jeff & Clyde could almost be brothers (who knows, maybe they are!!!)
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Twins seperated at birth.
Michael
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Damn, "Empire First" stuff I tell you.
Here in the rebellious (former) colonies, especially on the frontier (Texas), it takes forever.
Bob
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As I have suspected, Massachusetts is farther from Toronto than either Australia or the UK.
But Blasr will probably get his before me, as usual.
I hope it gets here before I leave for Tuscany at the end of the month.
Eric
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Mine arrived here in not-so-sunny California today, a mere week after I got the "it shipped" email on the 23rd. If my memory serves me correctly, this was a *lot* faster than the last issue. Westerners take heart!
Lisa
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Mine was shipped on the 22nd, so maybe it is now walking East from California.
Eric
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#14 arrived today (3 Mar) in Bairnsdale, Victoria, Australia!
Now to gorge myself!!
Bob.
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Maybe I was very fortunate, but I received the package on February 27. And I live in Germany...
Probably somebody at US customs must watch each and every DVD being imported?!
Thanks for another great edition and the extra tutorial!
Cheers,
Andrew
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Mine arrived here in not-so-sunny California today, a mere week after I got the "it shipped" email on the 23rd. If my memory serves me correctly, this was a *lot* faster than the last issue. Westerners take heart!
Lisa
[a href=\"index.php?act=findpost&pid=59436\"][{POST_SNAPBACK}][/a]
Still waiting here in also-not-so-sunny-Southern California. Hope it arrives in time for weekend viewing!
Paul
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This is insane. Those "homeland security" people are what is stoping me from getting MY LLVJ in a timely manner.
I think, for my mental health, that I should just stop following this thread until the twofer arrives. Just my luck, it will probably be April before that puppy shows up on my doorstep.
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Mine is probably still spiralling around the world. I'll get it when one of does spirals happens to coincide with Madison. Mine was sent on the 22nd.
Steve
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From Subject Received Size
chrissand@sympatico.ca Shipment Notification of Order : 141525 Wed 2/22/2006 9:14 AM 6 KB
This is like Chinese water torture
drip
drip
drip
aaaaggggggg
Bob
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This is like Chinese water torture
drip
drip
drip
aaaaggggggg
For sure.....I"ve watched the whole thing and now have the long wait for LLVY #15 in front of me.
Hmmmm....why do I think you're not sympathetic to my plight, for some reason?
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just checked mail today
[span style=\'font-size:14pt;line-height:100%\']DRIP[/span]
aaaahhhhhgggg
Bob
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just checked mail today
[span style=\'font-size:14pt;line-height:100%\']DRIP[/span]
aaaahhhhhgggg
Bob
[a href=\"index.php?act=findpost&pid=59726\"][{POST_SNAPBACK}][/a]
Bob,
I Feel your pain, my order also shipped on 2/22 and I'm still waiting for it here in New York.
Kevin.
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Ditto for Minneapolis.
My feisol tripod got here faster from Tawain. And I think they sent it ground.
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I still haven't received mine in Las Vegas. Has anyone NOT received #14 yet besides me? Thanks!
Chris
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I still haven't received mine in Las Vegas. Has anyone NOT received #14 yet besides me? Thanks!
Chris
[a href=\"index.php?act=findpost&pid=59767\"][{POST_SNAPBACK}][/a]
Still waiting here in Wisconsin! I should've driven over and picked it up.
Donna
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I still haven't received mine in Las Vegas. Has anyone NOT received #14 yet besides me? Thanks!
Chris
[a href=\"index.php?act=findpost&pid=59767\"][{POST_SNAPBACK}][/a]
Still waiting in Los Angeles, notified on the 22nd. Although a subscriber in San Francisco received her's last week.
Paul
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March 8th
[span style=\'font-size:14pt;line-height:100%\']Drip[/span]
[span style=\'font-size:14pt;line-height:100%\']Drip[/span]
Bob
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Not sure that this will allieviate the torture but . . .
We have to date received about forty/fifty "MY VJ hasn't arrived!" emails and posts.
It seems pretty clear from the shipment dates and the responses from US subscribers that the US Postal Service/Homeland Security system for clearing sacks of DVDs from us here in Canada can add up to two weeks to the normal shipping time of 3 to 10 days. The evidence is 'pockets' of non-delivery. For LLVJ-13 we decided that we would send out replacements to the USA after a full three weeks from the last shipping date (LLVJ-14 & Lightroom Tutorial shipped between Feb. 21 & 24). So, we have set March 13th as a reasonable date to start replacing the 'un-delivered'. Yes, they do go astray and I recall sending out about 20/30 replacements for LLVJ-13. But hang tight - the DVDs will likely show up within a few days if the past is anything to judge by.
Steven Sauve looks after our Customer Service, so please direct your requests for replacements to him via email ()
Chris
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The recent posts confirm the suggestion that Homeland Security is behind it all. It seems that most of the U.S. gets it way after such nearer-to-Toronto points as Australia, Switzerland, etc. The San Francisco exception suggests that Homeland Security needs to tighten up their act there.
They may be checking each DVD at the border to make sure it doesn't contain pirated versions of Windows 95.
Eric
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This has happened before, so I know what to expect. I've never had one lost. Maybe if I lived closer to Crawford, hmmm but then I'd never get it.
[span style=\'font-size:14pt;line-height:100%\']just keep sharp objects away from me for a bit longer!![/span]
Bob
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Maybe if you put the U.S.-bound DVDs in a big sack and drove them over the border to Niagra Falls and mailed them from there? I do get anxious to see it, but at the same time, I certainly want to keep Canadian terrorists off U.S. soil, especially those clever enough to hide in a DVD.
JC
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Right after my last post the mail came, and IT was here! Hot diggety! No more photography for me until I've watched the double dose.
So the LLVJ can make it to the U.S. eventually.
Eric
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Maybe the original poster had it right.
Imagine the super secret agent seeing:
Schewe, -big, bearded, definitely looking subversive, techno babble, man has to be a terrorist
C Butcher, - big, bearded, definately looking subversive, radical enviornmentalist, man has to be a terrorist
A walk around RED China, whats that all about!!
Published by a tree hugging Canadian,
We'll never see it
Bob
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After my comment yesterday, and an email to steve sauve (also yesterday), mine was in my letterbox waitting for me yesterday - so it finally made it to Madison. However, I am now 2nd fiddle as far as the LLVJ is concerned - my 5 yo grabbed and started watching it immediately. He's at school today - so is it the VJ or taxes?
Steve
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After my comment yesterday, and an email to steve sauve (also yesterday), mine was in my letterbox waitting for me yesterday. However, I am now 2nd fiddle as far as the LLVJ is concerned - my 5 yo grabbed and started watching it immediately. He's at school today - so is it the VJ or taxes?
Steve
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Hmmmmmmm one actually made it to Massachusetts. Well, they are fruther east than Maryland so there is hope that something besides junk mail will be waiting for me when I get home.
This is like waiting for the great pumpkin. You sit out in that pumpkin patch each Halloween waiting for that big orange sucker to show up and what happens?
Oh well, hope springs eternal, except for the Baltimore Orioles. I gave up on them years ago.
And Chris, I never had one lost including all of the older versions, it just seems to take forever to get here. So sending out duplicates may just prolong the agony. Damn homeland security, you would think they would have something more important to do than peeking at all those CD's coming across the border.
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LLVJ-14 has arrived in So. California . My wife just called me at work to give me the good news.
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Oh happy dayyyyyyyyy I just got home and there was a fat little present waiting for me in the mailbox. Just 16 days to come from the far far north to little old Baltimore. A new record, since it is ususally more like 3 weeks.
Still, I know what I will be doing this weekend.
Thanks Michael and Chris
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Got it!
Shipped on 2/21, arrived on 3/8 - 16 days. That's about what I figure anymore. 2-3 weeks. (My expectations have been properly set.)
Thanks guys!
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This is a new record. It's made it to Tucson AZ. This makes it about 2 weeks sooner than my usual wait. Wow--I just got through watching the Clyde Butcher segment, and it was incredible! I can see that the digital age has made me far too impatient with my photography! Maybe it's time to buy some plywood and relax
Steve W
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With all due respect, the only segment I really found interesting was the Clyde Butcher segment which was super.
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LLVJ-14 has arrived in So. California . My wife just called me at work to give me the good news.
[a href=\"index.php?act=findpost&pid=59808\"][{POST_SNAPBACK}][/a]
Still hasn't made it to Los Angeles, yet
Paul
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Still Nothing in New York.......
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It finally made it to Wisconsin! I'm off work tomorrow--guess what I'll be doing?
Donna
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Sorry Bob,
Just arrived today 3/9/06 at 10 am here in New York.
Kevin.
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Got mine in Minnesota. Heh-heh.
JC
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Broke down and watched the Clyde Butcher segment last night, WOW
I know this is only the second LLVJ with the new HD format, but it was sooooooooo long since LLVJ 13, that I forgot just how clear and sharp it has become.
I can't wait to look at the rest of the VJ and the twofer.
One question - the table of contents showed a section on LightRoom on the VJ, is that in addition to what is on the twofer or something else?
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Arrived in Australia on the 2nd march! A week ago That took 10 days!:D
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My got here on friday 3 of march. just 3 days before I arrived from the Dominican
Republic, Next week to Nova Scotia, I will washing the dvd then. Thank You
BlasR
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One question - the table of contents showed a section on LightRoom on the VJ, is that in addition to what is on the twofer or something else?
[a href=\"index.php?act=findpost&pid=59912\"][{POST_SNAPBACK}][/a]
There is a four minute excerpt from the Lightroom Tutorial on LLVJ-14
Chris S
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Thurs Mar 9th
[span style=\'font-size:14pt;line-height:100%\']DRIP[/span]
[span style=\'font-size:14pt;line-height:100%\']DRIP[/span]
[span style=\'font-size:21pt;line-height:100%\']DRIP[/span]
Waverly, hand me the COLT
aaaaggggg
Bob
[a href=\"index.php?act=findpost&pid=59874\"][{POST_SNAPBACK}][/a]
Bob, I know exactly how you feel. I've been expecting the LLVJ "any day now" for the past several days. Arrrghhhh!
Paul
(Waiting in Los Angeles while other California subscribers are already enjoying their's)
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The part that really gets to me is I've was waiting for Clyde B for two issues now. They cut it out of the last issue.
I haven't been waiting two weeks. Its been 6 months and two weeks.
Oh well, I sense it's coming today.
bob
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Received my copy in North Carolina Thursday 3/9.
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!#$%!$%@^!!!!
^$%^@$^%@$%@!!!!!
Haven't checked today's mail, yet.
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Saturday PM
Didn't make it.
Deleted the last couple of messages. Not really appropriate for archive.
I used Duplium in the past and they make lots of mistakes. I ship CD's world wide from DFW area and I don't see anything like the delays you all suffer. My customers would lynch me if my service took so long!!
Find a new fulfillment house. You'll be the better for it.
Suggestion : Why not duplicate and ship from the USA. I'll bet because of population differential, most of your customers are here anyway. US could care less about shipping out, incoming is only issue (if its for real the Homeland security is causing delays - I don't believe it is)
Bob
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Nothing yet but at least I was able to watch the Clyde section over at a friends house.
Suddenly Michael's kit isn't looking quite so insane.
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Saturday PM
I used Duplium in the past and they make lots of mistakes. I ship CD's world wide from DFW area and I don't see anything like the delays you all suffer. My customers would lynch me if my service took so long!!
Find a new fulfillment house. You'll be the better for it.
Suggestion : Why not duplicate and ship from the USA. I'll bet because of population differential, most of your customers are here anyway. US could care less about shipping out, incoming is only issue (if its for real the Homeland security is causing delays - I don't believe it is)
Bob
[a href=\"index.php?act=findpost&pid=60101\"][{POST_SNAPBACK}][/a]
Thanks for your suggestions Bob.
There is no doubt that delivery from Canada via the US Postal Service has become problematic. I know that the DVDs get to the border in a timely manner but the holdups from there can be huge. As to which of the various institutions is responsible, one can only theorize. But given the fact that most US subscribers receive the DVDs in a relatively timely manner and that the problems generally occur only in mass shipments of new issues and then in 'pockets', my guess is that a sack of DVDs sits in a corner somewhere and receives very tardy attention.
Our fulfillment house Duplium is actually very efficient and the blame for late delivery cannot unfortunately be laid at their door - would that the problem was as easily solved as that would be!
We are going to look into doing the next mass mailing to the USA from within the USA. This would delay the initial shipment by a week or so but would hopefully speed up the actual deliveries.
I would be delighted to hear from you directly with your experience and contacts for fulfillment within the USA. ()
Chris S
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Chris,
I'll get my contact info for you and deliver it offline. Can you email me at bobmccarthy@isegames.com. If your comfortable with releasing quantities per run, I'll have my marketing guys check the many sources we have, and return that info to you. Obviously any data you give me will be held in confidence.
Bob
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Sent reply via email to llvj@mac.com
Bob
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Monday 4:17PM Mar 13th
[span style=\'font-size:14pt;line-height:100%\']LLVJ #14 is here[/span]
bob
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Monday 4:17PM Mar 13th
[span style=\'font-size:14pt;line-height:100%\']LLVJ #14 is here[/span]
bob
[a href=\"index.php?act=findpost&pid=60233\"][{POST_SNAPBACK}][/a]
Congratulations, Bob!
But don't forget to turn off that dripping faucet now.
Eric
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No go here. How long do I have to wait before we decide it was lost?
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Nothing in FL, just shy of 3 weeks.
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No go here. How long do I have to wait before we decide it was lost?
[a href=\"index.php?act=findpost&pid=60250\"][{POST_SNAPBACK}][/a]
Tthe regular subscription issues always take about a week to reach my mailbox in Italy (issue #14 took 8 days) but once, when I ordered two or three back issues to complete my LL-VJ collection, it took more than three months (while I was thinking they were lost): never understood how that happened... but with a lot of patience they finally found their way to my mailbox!
Don't know if this story can be of any use in helping your patience...
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Got home late last night so I only had time to watch the Clyde Butcher episode and part of the lightroom demo. Poker night!
I knew Clydes work so I was really interested to get a sense of the man. One of the best parts of LL is the interviews, it really humanizes their art. Many of the interviewees (Ctein, Norman K and Steve J) were brought to a new place for me, above and beyond their art through LL. I wonder if he'll do John Shaw in the future. I've noticed John is now doing workshops with MR. I would have loved an interview with Galen R, but that has passed us by. Besides I can't see MR, "on belay" during the interview.
In the lightroom cd, I noticed Schewe was using a laptop with wiggles (waves) on the top cover of the Apple laptop. Something new??
In the past it has taken roughly 3 weeks to get the CD to my doorstep in Texas. It's strange the time frame differs so much for the subscriber.
Good luck
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The only laptop I have seen with the "wiggles" was a Sony with the funny name. I think they call it a VAIO
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Published by a tree hugging Canadian,
Though I've seen him photograph many, I've never seen Michael hug a tree. Not to say it doesn't happen though. ;-)
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The only laptop I have seen with the "wiggles" was a Sony with the funny name. I think they call it a VAIO
[a href=\"index.php?act=findpost&pid=60293\"][{POST_SNAPBACK}][/a]
I have a Vaio.
I picked up on it because MR and JS were sitting side by side, both with Apple powerbooks opened. The difference was the "wiggles/waves.
Look at the CD.
Bob
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Though I've seen him photograph many, I've never seen Michael hug a tree. Not to say it doesn't happen though. ;-)
[a href=\"index.php?act=findpost&pid=60295\"][{POST_SNAPBACK}][/a]
Winters are long and cold in Canada.......
you never know.....
I heard it was a Maple tree.....
Bob
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Tthe regular subscription issues always take about a week to reach my mailbox in Italy (issue #14 took 8 days) but once, when I ordered two or three back issues to complete my LL-VJ collection, it took more than three months (while I was thinking they were lost): never understood how that happened... but with a lot of patience they finally found their way to my mailbox!
Don't know if this story can be of any use in helping your patience...
[a href=\"index.php?act=findpost&pid=60265\"][{POST_SNAPBACK}][/a]
Eight days to get to Italy! It's been over three weeks since being informed of shipping, and it still is not here in Minnesota. I know there's some distance from Toronto to Minnesota, but I got to believe that it's a heck of a lot closer than Italy! And I've seen here on this forum that others from Minnesota already have their copy. When I ordered all the back issues(great bargin, by the way!), I got them in about a week.
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Still not in this section of MN.
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Just wanted to chime in and say that I loved the interview with Clyde Butcher. It was the best interview on the LLVJ yet and I learned a ton. Just seeing those prints makes me want to run out and pick up ImagePrint and start doing a ton more B&W work!
Thanks for the great interview. Keep 'em coming!
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Just wanted to chime in and say that I loved the interview with Clyde Butcher. It was the best interview on the LLVJ yet and I learned a ton. Just seeing those prints makes me want to run out and pick up ImagePrint and start doing a ton more B&W work!
Thanks for the great interview. Keep 'em coming!
[a href=\"index.php?act=findpost&pid=60457\"][{POST_SNAPBACK}][/a]
Does it also make you want to run out and build a mile-long darkroom with enormous trays for processing huge wet prints with the help of water noodles?
I agree. It was a great interview, and I find it very satisfying to see someone for whom the quality of the result is his main focus, and the means to that end can be whatever works best, be it conventional or digital.
Eric
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Does it also make you want to run out and build a mile-long darkroom with enormous trays for processing huge wet prints with the help of water noodles?
Well...to be truthful, no it doesn't. ;-) I'm a digital-only photorapher so chemical processes aren't something I ever want to get into. Now wanting to run out and get terrabyte raid arrays, multi-core processors and more PS CS2 plugins, that's a different matter, but at some level it does sound about the same, doesn't it?
Regardless, the only thing that matters in the end is the print...not how you got there.
That being said, it was a fascinating interview.
It also allowed me to sit my wife down, make her watch the Clyde interview and have her agree that when it comes to noodles, "size does matter"!
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The regular subscription issues always take about a week to reach my mailbox in Italy (issue #14 took 8 days) but once, when I ordered two or three back issues to complete my LL-VJ collection, it took more than three months
[a href=\"index.php?act=findpost&pid=60265\"][{POST_SNAPBACK}][/a]
This won't make anyone feel better... #14 took 7 days to Australia, #13 was around the same... my 4 back issues were in my PO box last night, less than 3 (yep!) days after shipping. Must be a special charter flight just for me?
Loved the Clyde Butcher segment
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I think I got the bangledesh book in less than a week.
Still waiting on LLVJ.
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Still nothing in FL. When do we get it resent?? You guys seriously need to use a real carrier even if it cost's a few more bucks. The postal system is obviously not working as a commercial service.
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Still waiting on LLVJ.
[a href=\"index.php?act=findpost&pid=60541\"][{POST_SNAPBACK}][/a]
[/quote]
Likewise, still waiting! At this rate Lightroom will be available for sale before we get the sneak preview DVD. Three plus weeks going on four is getting beyond rediculous.
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I'm kind of giving up on it ever getting here, I have to tell you. Too long for something and why not use UPS or something like that instead of the mail??
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Not sure that this will allieviate the torture but . . .
We have to date received about forty/fifty "MY VJ hasn't arrived!" emails and posts.
It seems pretty clear from the shipment dates and the responses from US subscribers that the US Postal Service/Homeland Security system for clearing sacks of DVDs from us here in Canada can add up to two weeks to the normal shipping time of 3 to 10 days. The evidence is 'pockets' of non-delivery. For LLVJ-13 we decided that we would send out replacements to the USA after a full three weeks from the last shipping date (LLVJ-14 & Lightroom Tutorial shipped between Feb. 21 & 24). So, we have set March 13th as a reasonable date to start replacing the 'un-delivered'. Yes, they do go astray and I recall sending out about 20/30 replacements for LLVJ-13. But hang tight - the DVDs will likely show up within a few days if the past is anything to judge by.
Steven Sauve looks after our Customer Service, so please direct your requests for replacements to him via email ()
Chris
[a href=\"index.php?act=findpost&pid=59787\"][{POST_SNAPBACK}][/a]
I just sent an e-mail to Steve about not yet receiving my issue. But as per your post(the above quote), my question is: If the original issue hasn't been able to get to us in the time frame you suggest, how will replacements get to us? Won't they be delayed in the same manner? And how is it that when I ordered the past issues, they came right away? Is it the fact that the bulk of that order was in a larger package? Or the fact that it was sent by UPS? There has to be a better way to get these fine issues in our hands than how it is being done now.
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That's a BS excuse. It's NOT the customers problem or fault that the vendors choice of shipping is having a problem. Frankly, no one even knows for *sure* why there is a delay. It's a vague assumption that it has anything to do with 'Homeland Security', which frankly sounds like bunk to me.
If it's not here either by the original shipment method or a better one resent at the end of this week I want a refund, or I'll just do a chargeback. I will not simply accept it's 'lost in the mail' nor will I accept the answer of, 'oh, we'll ship you another one the same way', just to have the same thing possibly happen again.
If I don't get what I paid for now, it'll be the last time I order. I'm sure I'm not alone either. The end of the week will have been 3 weeks since I got the 'it shipped' email.
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At this rate Lightroom will be available for sale before we get the sneak preview DVD.
Heck...the Windows version might be out before that.
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Just signed up, have been reading LL for awhile now, but finally ordered something. The LLJV #14, specifically because it had Clyde Butcher.
I'm looking forward to this journal, living in Florida, I've had wonderful opportunity to meet Clyde, have been to his Big Cypress place a few times over the years and own one of his prints.
He is a Florida treasure to be certain!
Haven't received it, but only ordered it 2-3 nights ago, did delivery problems get cleared up?
-Christine
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You should get it by x-mas.
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You should get it by x-mas.
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WooHoo! They've changed something, because it's in already three quarters of the way here. Just checked UPS tracking, it's in my state, although the very top of it - just has to come further south due to arrive here Monday!
Not bad, 6 days from order confirmation to delivery.
4/17/06 - They're here!