Luminous Landscape Forum

Raw & Post Processing, Printing => Adobe Camera Raw Q&A => Topic started by: david@danapoint on May 01, 2015, 02:22:59 pm

Title: ACR update failure
Post by: david@danapoint on May 01, 2015, 02:22:59 pm

I hope someone can help!

In order to work images from my new Canon 5D Mark 3, I understood the need to update to ACR 6.7 on my home/business Windows machine running CS5.

From CS5 help menu, I followed update instructions and did both 6.6 and 6.7 sequentially. Except that when I run for 6.7, I get the messages as follow:

"Some updates failed to install" and "Please quit and try again later."

I have now done that dozens of times now and always get the same result.

What to do???

david

Title: Re: ACR update failure
Post by: digitaldog on May 01, 2015, 03:28:18 pm

What version of ACR are you running (check About Plug-in's)? You can download the free Adobe DNG converter and that will get you going if for some reason, the latest version of ACR for CS5 doesn’t support that camera. You'll have to check on that.

Title: Re: ACR update failure
Post by: david@danapoint on May 01, 2015, 04:14:25 pm

Hey thanks for the quick response...

FWIW, I was running 6.5 before the attempt to update to 6.7.

That (6.7) is the minimum to see and work the files from the new camera.

I see I'm currently running ACR 6.5.0.216, prob'ly no change from the operation prior to my aborted update

Still can't get the update to "take"

Title: Re: ACR update failure
Post by: digitaldog on May 01, 2015, 04:16:56 pm

Did you try a direct download?
http://www.adobe.com/support/downloads/product.jsp?product=106&platform=windows

Title: Re: ACR update failure
Post by: david@danapoint on May 02, 2015, 12:42:40 pm

Hey digitaldog,

Thanks for the idea... which, after more than a few clicks, took me to PS (which opened automatically) where I got the message that it was the wrong kind of document and could not be opened.

I'm getting grumpy about this issue (but not at you).

david