Luminous Landscape Forum

Raw & Post Processing, Printing => Adobe Lightroom Q&A => Topic started by: geesbert on April 24, 2015, 04:54:42 pm

Title: creative cloud app not working
Post by: geesbert on April 24, 2015, 04:54:42 pm

Unfortunately (again!) the Adobe support wasn't able to help me.

I subscribed for the CC photography package, but the creative cloud app doesn't work on my macbook on OSX 10.10.3

I removed everything Adobe from my machine, cleaned the folders according to support, used the cleaner tool and installed it, but it starts for half a second and then vanishes without a trace.

I tried to install it on a ne admin account, didn't work

I signed in as 'root', now i got the applications to install and work, but back to my regular account the CC app still doesn' work, which prohibits me from using the cloud.

any ideas?

Title: Re: creative cloud app not working
Post by: Simon Garrett on April 24, 2015, 05:51:10 pm

From what you said, I guess you've gone through the stuff at https://helpx.adobe.com/creative-cloud.html (https://helpx.adobe.com/creative-cloud.html) which includes installation help.

The "Contact us" at the bottom or that page eventually leads through to their chat support.  I've used Adobe chat several times for installation or account problems, and they've usually sorted it out for me.

Title: Re: creative cloud app not working
Post by: Steve House on April 24, 2015, 07:24:19 pm

Sign completely out of the desktop CC app on the preferences, account page and sign back in.  Don't just close the CC app and restart - that doesn't sign you off the Cloud.  Apparently there is a glitch in Adobe's licensing server for some users and they need to trigger the license validation with a fresh sign-in. 

Title: Re: creative cloud app not working
Post by: Les Sparks on April 24, 2015, 07:55:22 pm

I had problems installing and contacted chat support. It took about 1/2 hour or so to finally get things taken care of (also about 20 min of waiting). Basically uninstalled everything--even things I didn't know about. Than reinstalled everything.

Title: Re: creative cloud app not working
Post by: geesbert on April 25, 2015, 07:29:32 am

I can't sign out of CC as the CC App won't start! Only as a root user will it work. I tried to sign out and in as root, then back to my regular account the problem persisted.

I tried Adobe Help, both chat and telephone, but other than the thing I wrote above they couldn't help.

It is quite frustrating, I already spent around 10 hours on this problem...