Luminous Landscape Forum
Equipment & Techniques => Medium Format / Film / Digital Backs – and Large Sensor Photography => Topic started by: drcahmss on March 12, 2015, 10:08:54 am
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I have a P45+ digital back which has developed a rater intermittent flash sync. This has happened just through wear and tear as it has shot around 46000 captures.
Do I have to send it back to Denmark for repair or would my local camera repairer do this.
Also does anyone have an Idea of the cost of such a repair especially if sent to Denmark.
Would be grateful of any thoughts or experiences on repairs to Phase one backs.
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46,000 captures is nothing on a MFDB.
I wouldn't trust anyone but Phase on a MFDB repair. Best bet is to check in with a dealer and they can coordinate the repair and estimate of cost with Denmark.
ken
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Many thanks Ken
Anyone else got views?
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I would also tend to agree, only Phase One can repair it, or should.
You can expect around a 600.00 cost of inspection, which may or may not cover the repair if it's a minor issue. If it' a controller card, upwards of 2.5K, and a port 1K or so.
Phase does a very though job on repairs. Your bigger issue is getting through to them, you pretty much have to send the back in via a dealer. Phase has a Millville NY office, and you can try them, but the dealer route is they way they tend to prefer communications, you--dealer--phase.
You can always open a ticket on their site for hardware also, but not sure how they would get the back shipped out. More than likely it will need to go to Denmark.
Paul
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Many thanks Paul,
I did think that sending it back to Phase was the best option.
I am in the UK so will use one of the dealers here.
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Sending it to Denmark is the only option.
But be preared for a repair price $1000-$2500 - they don't play.
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Hello,
We actually have a service repair kit for faulty PC sync ports on our website. If it's just a loose port, you might want to try this: https://www.digitalback.com/product/flash-sync-repair-toolkit-for-p-backs/
If it's a broken circuit internally, though, it'd need to go back to Phase One in Denmark with a $600 service check plus whatever the estimate of the repair itself would be.
In talking with my fellow techs, we honestly see that 9 times out of 10 this kit fixes complaints of an intermittent connection, so I highly recommend it as your first step.
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Hi,
Very little information in your link, would you mind to share a bit more?
Another point. On the P45+ there are at least three connectors to connect a PC sync cable. Have you tried all of those? Also, I have not at all been impressed by the fit and quality of the P45 sync cables. Mine got much more healthy after cutting aways a lot of rubber coating with a good knife.
Best regards
Erik
Hello,
We actually have a service repair kit for faulty PC sync ports on our website. If it's just a loose port, you might want to try this: https://www.digitalback.com/product/flash-sync-repair-toolkit-for-p-backs/
If it's a broken circuit internally, though, it'd need to go back to Phase One in Denmark with a $600 service check plus whatever the estimate of the repair itself would be.
In talking with my fellow techs, we honestly see that 9 times out of 10 this kit fixes complaints of an intermittent connection, so I highly recommend it as your first step.
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You effectively use the tool to unscrew the PC sync terminal on the P+ back, then you use one of the included 5 PC syncs with the tool to get screwed back in. It's pretty easy to use when you get it out of the package.
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Thanks! Great feature!
Erik
You effectively use the tool to unscrew the PC sync terminal on the P+ back, then you use one of the included 5 PC syncs with the tool to get screwed back in. It's pretty easy to use when you get it out of the package.