Luminous Landscape Forum

Site & Board Matters => About This Site => Topic started by: Christopher Sanderson on February 14, 2015, 08:03:45 pm

Title: Delete cookies & cache!
Post by: Christopher Sanderson on February 14, 2015, 08:03:45 pm
I had difficulty logging on - but deleting all cache and cookies from luminous-landscape and re booting the browser did the trick.
Title: Re: Delete cookies & cache!
Post by: JV on February 14, 2015, 08:09:40 pm
I had difficulty logging on - but deleting all cache and cookies from luminous-landscape and re booting the browser did the trick.

Deleting the LL cookie and re-starting the browser does it.

But when I move from the Forums to LL Home I seem to loose the logon information again and need to do the above once more...
Title: Re: Delete cookies & cache!
Post by: Kevin Raber on February 14, 2015, 08:17:16 pm
We are aware that some folks are having  problem and need to re-logo.  Our guys are looking at this.  Not everyone is having the issue.  I suggest rebooting the web browser and also the computer.  We'll see if we can track it down on our end.

Kevin Raber
Title: Re: Delete cookies & cache!
Post by: Christopher Sanderson on February 14, 2015, 08:18:37 pm
Yep - I am having the same issue.

Grrrrremlins!
Title: Re: Delete cookies & cache!
Post by: Michael West on February 14, 2015, 08:26:35 pm
I logged on. went from the orum to the main page..and was then asked to log in again..and again when returning to the forum section

"If at first you don't succeed..it may be the software."
Title: Re: Delete cookies & cache!
Post by: davidh202 on February 14, 2015, 08:39:39 pm
Cannot log on at all in IE11, can on Chrome but no images show  only dead end links again with no images
Title: Re: Delete cookies & cache!
Post by: Michael West on February 14, 2015, 08:41:13 pm
I got the runaround using chrome....got on post hast using Safari
Title: Re: Delete cookies & cache!
Post by: greyscale on February 14, 2015, 09:19:08 pm
Am typing this using Safari on a Macbook, Firefox will not allow me to login. yes, I deleted all FF cookies and cache.

greyscale
Title: Re: Delete cookies & cache!
Post by: David Sutton on February 14, 2015, 09:38:44 pm
The new site looks good.
I can log in once and then have to re-delete the LL cookies before I can log in again. Firefox 35.0.1

Edit: I have the same problem with Internet Explorer, which has no scripting or other security plug-ins installed. Weird.
Title: Re: Delete cookies & cache!
Post by: greyscale on February 14, 2015, 10:25:15 pm
Now able to login using Firefox. I noticed that the message post time is way off. My first post is marked at 02:15AM. I'm on eastern standard time in NJ,USA
time is now 10:24PM.

greyscale
Title: Re: Delete cookies & cache!
Post by: Colorado David on February 14, 2015, 10:31:32 pm
Safari user.  I followed the instructions to delete cookies and clear the cache.  I can log in, but can't see photo images in posts.  I can't log in at all on my iPhone 5s.  Just in case you wanted to collect data and know what users are experiencing.  Thanks very much.
Title: Re: Delete cookies & cache!
Post by: Colorado David on February 14, 2015, 10:35:43 pm
As soon as I posted the above comment, the system automatically logged me out and I had to empty the cache and delete the cookies before I could log in again.
Title: Re: Delete cookies & cache!
Post by: Kevin Raber on February 14, 2015, 10:41:16 pm
Please bear with us on the log on issue. We are working on a fix for it plus image uploading.  We will get it sorted out.  I know it is frustrating.

As the expression goes, we have our best people on it.

Kevin Raber

Title: Re: Delete cookies & cache!
Post by: Colorado David on February 14, 2015, 10:57:20 pm
I know you're working on it.  I just thought it might help to know what some people are experiencing.
Title: Re: Delete cookies & cache!
Post by: dchew on February 15, 2015, 05:06:09 am
Some more info:
On my iPad, I delete history and cookies which lets me log in, but soon after it treats me as a guest. Then I have to delete history again.

If I log in using the upper right, I seem to stay logged in longer -at least long enough to post. If I use the login link where you can "stay logged in" I get kicked out as soon as I go to another page in the forum.

Dave
Title: Re: Delete cookies & cache!
Post by: Kevin Raber on February 15, 2015, 07:55:54 am
Thanks Dave . . . On my browser  (Safari) it has been stable and I have been signed in all night.   We'll continue to test and work on this through the day.

Kevin RAber
Title: Re: Delete cookies & cache!
Post by: mcbroomf on February 15, 2015, 08:15:56 am
I can login on Chrome after clearing cookies etc, as others I lose login when I go to the home page but when I try to login again it tells my PW is incorrect.  If I clear cookies etc again and restart Chrome I can login again.  I've tested this and it's repeatable if that's any help.  I plan to just stay on the forum pages for now :)
Title: Re: Delete cookies & cache!
Post by: Rhossydd on February 15, 2015, 08:48:59 am
Yes, all a mess of cookies preventing logins.

Using Firefox here. Same loss of login on Chrome.

Go to the front page and loose status.

Title: Re: Delete cookies & cache!
Post by: CptZar on February 15, 2015, 08:52:20 am
I managed to lock in with Chrome. However I had to change my password. The system would only accept min 8 letters and a number or other signs. Less would be safe enough too for a forum. One more I will have to remember...
Title: Re: Delete cookies & cache!
Post by: dchew on February 15, 2015, 09:08:10 am
Thanks Dave . . . On my browser  (Safari) it has been stable and I have been signed in all night.   We'll continue to test and work on this through the day.

Kevin RAber

FYI, just logged in using safari on my MBP. No issues, keeps me logged in. Meanwhile logging in from the iPad is still unstable.

Edit: Maybe not so fast. I tried to log in from my iPad again, and I think that kicked me off from being logged in on my MBP. I had to then delete cookies and data on the MBP. Also, after resetting I logged in, then logged out on purpose. Could not log back in without the delete dance. But there is definitely a difference between the iPad and the MBP. iPad won't stay logged in. I wonder if it is somehow iCloud related (I use iCloud).

Dave
Title: Re: Delete cookies & cache!
Post by: dchew on February 15, 2015, 09:22:51 am
Not sure if any of this is helping or not...

Now I got kicked off MBP safari. So for me it is pervasive regardless of hardware. One other note, if I use safari's "autofill" username and password, it errors with an incorrect password. If I then manually type in exactly the same thing, it logs me in.
Title: Re: Delete cookies & cache!
Post by: Bob_B on February 15, 2015, 09:25:26 am
FWIW: I finally got logged in, only to discover that when I tried to double click on an embedded photo in a post, a new window asking to re-login appeared, and that login FAILED. Also, at least one post that I previously had no troubles viewing an enlarged version of an embedded photo failed to show the photo, with an error appearing that the photo file did not exist.
Title: Re: Delete cookies & cache!
Post by: datro on February 15, 2015, 09:27:12 am
Forum cookies are not working correctly (FireFox and IE, same behavior).  Here's what I'm seeing:

Delete all Luminous-Landscape cookies
Login, specify "always stay logged in" (works OK)
Navigate to a sub-forum (works OK)
Select a thread to read (works OK)
Go back to the sub-form -> forum is logged out  >:(

Attempts at logging back in at this point do not work unless you again delete all LuLa cookies and start over.

Dave
Title: Re: Delete cookies & cache!
Post by: Christopher Sanderson on February 15, 2015, 09:29:26 am
The same login/out problem exists as it did last night. The developers are still working on it.

Apologies and many thanks for the patient tone of your posts & emails!

Chris
Title: Re: Delete cookies & cache!
Post by: Christopher Sanderson on February 15, 2015, 09:41:09 am
It seems that the forum software (SMF) and the new WordPress environment do not play as happily together as they might.

Luckily, this only affects some users and not others....

The developers are working....

If any reader has experience with SMF forum software within WordPress and has some suggestion or theory, please drop me an email.

llvj AT luminous-landscape. com

Chris
Title: Re: Delete cookies & cache!
Post by: datro on February 15, 2015, 10:49:52 am
More data:  I've narrowed down the problem for me to the "Go" button at the bottom of a thread.  It seems that all other navigation works OK without logging me out.

Clicking on one of the breadcrumbs to go back to the sub-forum top or a parent sub-forum works OK
Clicking on the "Jump to..." drop down list at the bottom of a thread works OK
Clicking on the "Go" button at the bottom of a thread DOES NOT WORK AND CAUSES A LOGOUT

This is probably why some people are working OK...they probably do not use the "Go" button for navigation.  For now, you can stay logged on if you don't use the GO button.

Dave

EDIT:  Well, it looks like posting a message also causes a LOGOUT.   >:(  I was logged out immediately after posting the above.
Title: Re: Delete cookies & cache!
Post by: Christopher Sanderson on February 15, 2015, 10:55:13 am
...EDIT:  Well, it looks like posting a message also causes a LOGOUT.   >:(  I was logged out immediately after posting the above.
Yup, working on it still  ::)
Title: Re: Delete cookies & cache!
Post by: Morris Taub on February 15, 2015, 11:38:50 am
Seems no matter what i did, couldn't log in via firefox. Quite and started Safari and that logged me in no fuss no muss. But it's so soon after your 'reboot'. Nice work guys.
Title: Re: Delete cookies & cache!
Post by: Kevin Raber on February 15, 2015, 11:54:42 am
PLEASE TAKE NOTE . . .

We are going to take the Forum down for a few hours.  After it is live again we expect the issues people have been having will be fixed.

Please bear with us as we get this sorted out.

Kevin Raber
Title: Re: Delete cookies & cache!
Post by: Eric Myrvaagnes on February 15, 2015, 05:18:51 pm
At least I can now login on IE and stay logged in, which is much improved over yesterday.
However, Images uploaded in posts are still invisible, both form old forum posts and from new ones.

Getting there!

The main site is great. Who knew the forum was going to go on strike?
Title: Re: Delete cookies & cache!
Post by: Kevin Raber on February 15, 2015, 05:23:19 pm
The Forum is up and running again.

We'll look into the pictures in post issue. 

Kevin
Title: Re: Delete cookies & cache!
Post by: Eric Myrvaagnes on February 15, 2015, 05:27:41 pm
The Forum is up and running again.

We'll look into the pictures in post issue. 

Kevin
It's too bad that the reward you guys get for all the terrific work you have done on the new site is.... More work!   :(

Eric
Title: Re: Delete cookies & cache!
Post by: Colorado David on February 15, 2015, 05:29:59 pm
Testing . . .
Title: Re: Delete cookies & cache!
Post by: Colorado David on February 15, 2015, 05:31:17 pm
Alright.  It worked.  I posted and it didn't kick me off and I can see pictures.  Cool.
Title: Re: Delete cookies & cache!
Post by: Tony Jay on February 15, 2015, 05:33:21 pm
FWIW things appear to be back to normal now.
No log-in issues.
Posted images are visible and enlargeable.
Loading appears to be snappy.

Looking forward to now to all the goodies to come!

Tony Jay
Title: Re: Delete cookies & cache!
Post by: Colorado David on February 15, 2015, 05:34:33 pm
And I can login from my phone. Thanks Lula team.
Title: Re: Delete cookies & cache!
Post by: Kevin Raber on February 15, 2015, 05:51:35 pm
OK....seems to be working just fine now.  Sorry for the issues earlier.  Overall it was a smooth transition but we did have some challenges and they now seem to be worked out.  The Swellfire team came through.

Thanks - hope everyone enjoys the new look and getting back to business as usual.

Kevin Raber
Title: Re: Delete cookies & cache!
Post by: degrub on February 15, 2015, 06:14:10 pm
Kevin,

I am getting 404's on the images in user critiques. Not elsewhere however. Maybe they were Posted during the issues. Alligators and The kiss specifically.

Frank
Chrome on ipad
Title: Re: Delete cookies & cache!
Post by: Kevin Raber on February 15, 2015, 06:24:42 pm
I just tested User Critiques on 2 browsers Chrome and Safari and I see images and get no errors.  Also, works fine on the iPad.

May I suggest you clear out any cache and quit your growers and start it again.

If that doesn't work please post more specific info about growers, OS etc. so out web guys can look at it.

Thanks.

Kevin Raber
Title: Re: Delete cookies & cache!
Post by: dennbel on February 15, 2015, 06:47:39 pm
It now works for me! Way to go boys!!!!
Title: Re: Delete cookies & cache!
Post by: Eric Myrvaagnes on February 15, 2015, 07:33:24 pm
It now works for me! Way to go boys!!!!
Me too! Thanks!!!
Title: Re: Delete cookies & cache!
Post by: JV on February 15, 2015, 07:38:34 pm
All well now!  Thanks for the quick turnaround!
Title: Re: Delete cookies & cache!
Post by: David Sutton on February 15, 2015, 07:39:09 pm
Seems good.
This stuff is always an unbelievable effort. Well done.
Title: Re: Delete cookies & cache!
Post by: dchew on February 15, 2015, 07:53:18 pm
I'm all good! Nice work
 :D

Dave
Title: Re: Delete cookies & cache!
Post by: Michael West on February 15, 2015, 08:33:36 pm
I had only to click the forum link and enter user name and password on this "visit"

I am currently using Chrome as my browser.
Title: Re: Delete cookies & cache!
Post by: degrub on February 15, 2015, 09:01:38 pm
Hi Kevin,

I had done that.
One was fixed by Rajan uploading again ( he uploaded yesterday) and the other resolved itself apparently.

Thanks,
Frank
Title: Re: Delete cookies & cache!
Post by: Arlen on February 15, 2015, 11:06:49 pm
It's now working fine for me too, in both Firefox and Chrome. Good to see the forum back online and functioning well.