Luminous Landscape Forum
Equipment & Techniques => Medium Format / Film / Digital Backs – and Large Sensor Photography => Topic started by: williamrohr on March 31, 2011, 02:01:00 pm
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All to often it seems these forums are populated by complaints and criticism (seems to be the natural trend of us humans). INSTEAD I would like to report a very POSITIVE experience. I recently had a problem with one of my digital backs (H4D-50). I emailed Hasselblad ... had an immediate reply, an apology from a representative that I had a problem (imagine that in this day of robotic responses), an almost immediate replacement and a follow-up phone call from John Connolly at Hasselblad. That's what I call service ..... certainly makes for happy customers! :) Bill
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thats good to hear (how new was your back anyway)
I also think Hasselblad has good support
I am having a battery failure and they were quick to come up with a solution
(although it didnt work.. they then offered me to bring it to them and have them looked at it)
and they always help even sometimes all I need to do is read the user manual, which I have misplaced