Luminous Landscape Forum

Equipment & Techniques => Medium Format / Film / Digital Backs – and Large Sensor Photography => Topic started by: JerryReed on November 30, 2007, 08:55:31 am

Title: SINAR Capture Shop version 5.5.1
Post by: JerryReed on November 30, 2007, 08:55:31 am
Since installing the most recent version of Capture Shop 5.5.1, I have been unable to "QUIT" the application and must use the "FORCE QUIT" alternative.  Am I alone in this circumstance?  What have you done to restore the expected functioning of the "QUIT" command?

Jerry Reed
Title: SINAR Capture Shop version 5.5.1
Post by: thsinar on November 30, 2007, 09:08:35 am
Jerry,

I think you should provide a computer profile from the Mac Profiler and send it to our tech, as well as a "crash Log" if the software crashes (Library ---> Logs ---> CrashReporter).

Only this can help our tech to address a possible issue.

please send to [email protected]

thanks and best regards,
Thierry

Quote
Since installing the most recent version of Capture Shop 5.5.1, I have been unable to "QUIT" the application and must use the "FORCE QUIT" alternative.  Am I alone in this circumstance?  What have you done to restore the expected functioning of the "QUIT" command?

Jerry Reed
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Title: SINAR Capture Shop version 5.5.1
Post by: JerryReed on November 30, 2007, 09:59:00 am
Quote
Since installing the most recent version of Capture Shop 5.5.1, I have been unable to "QUIT" the application and must use the "FORCE QUIT" alternative.  Am I alone in this circumstance?  What have you done to restore the expected functioning of the "QUIT" command?

Jerry Reed
[a href=\"index.php?act=findpost&pid=157234\"][{POST_SNAPBACK}][/a]


Thierry:

I did some experimenting this morning; and found that I was able to open and close the CS 5.5.1 application - as long as the camera was not connected.  I was not able to QUIT when it was connected.  Somehow, the camera the SINARCAM 2 camera is unwilling to let go.

Jerry Reed
Title: SINAR Capture Shop version 5.5.1
Post by: rainer_v on November 30, 2007, 10:45:44 am
Quote
Thierry:

I did some experimenting this morning; and found that I was able to open and close the CS 5.5.1 application - as long as the camera was not connected.  I was not able to QUIT when it was connected.  Somehow, the camera the SINARCAM 2 camera is unwilling to let go.

Jerry Reed
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you use leopard?
Title: SINAR Capture Shop version 5.5.1
Post by: JerryReed on November 30, 2007, 02:30:45 pm
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you use leopard?
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Yes, I updated to Leopard.

Jerry
Title: SINAR Capture Shop version 5.5.1
Post by: rainer_v on November 30, 2007, 05:20:25 pm
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Yes, I updated to Leopard.

Jerry
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it seems so that several programs have still problems with leopard and firewire at the moment .....
Title: SINAR Capture Shop version 5.5.1
Post by: thsinar on November 30, 2007, 05:39:25 pm
Dear Jerry,

Leopard is not YET supported: tests are running currently until the next update is available, which shouldn't be too long.
In any case, do as I said and send a "system profile" to our tech with your explanation.

Thanks and best regards,
Thierry

Quote
Yes, I updated to Leopard.

Jerry
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Title: SINAR Capture Shop version 5.5.1
Post by: JerryReed on December 01, 2007, 07:39:26 am
Quote
Dear Jerry,

Leopard is not YET supported: tests are running currently until the next update is available, which shouldn't be too long.
In any case, do as I said and send a "system profile" to our tech with your explanation.

Thanks and best regards,
Thierry
[a href=\"index.php?act=findpost&pid=157348\"][{POST_SNAPBACK}][/a]

Thierry:

I will send it when I overcome the technical hurtles of getting the file from the MacBook which is in the camera room, and not connected to the internet to the color station, which is connected.  Thanks for the good news about the coming update.

Jerry
Title: SINAR Capture Shop version 5.5.1
Post by: sonarthug on December 10, 2007, 02:41:52 pm
Can anyone send a system profile and crash reports to the tech email? We encounter many "unexpectedly quit" crashes. Many on just trying to quit the program. I do have CrashReporter now installed and can send the reports.