Luminous Landscape Forum

Raw & Post Processing, Printing => Printing: Printers, Papers and Inks => Topic started by: [email protected] on May 21, 2007, 02:17:15 am

Title: Starwheel marks using HP z3100
Post by: [email protected] on May 21, 2007, 02:17:15 am
I'm getting starwheel marks on HP premium Glossy and HP prenium satin and also on HP satin canvas.

I contacted Hp support and they replaced the starweel asbly twice but the problem still remains.

Hp is now responing that this is not a support problem it is a contsruction issue so they will not do annything more about it.

Is there anny one else with the same problems? and have any clues on how to solvw it?.
Title: Starwheel marks using HP z3100
Post by: Panascape on May 21, 2007, 05:40:49 am
Alex, this sort of respons has cropped up a few times from first line support and the people in Spain usually take a very different view.

Please email me the name of the person who told you that HP will not do anything more about it and I will forward this to the right people.

Robert
Title: Starwheel marks using HP z3100
Post by: alindley on May 21, 2007, 06:07:51 pm
Quote
I'm getting starwheel marks on HP premium Glossy and HP prenium satin and also on HP satin canvas.

I contacted Hp support and they replaced the starweel asbly twice but the problem still remains.

Hp is now responing that this is not a support problem it is a contsruction issue so they will not do annything more about it.

Is there anny one else with the same problems? and have any clues on how to solvw it?.
[a href=\"index.php?act=findpost&pid=118788\"][{POST_SNAPBACK}][/a]

Can you also list the part num,bers of the Hp Premium Satin and Gloss medias that you are using?  With the new pigment based inks it is extremely important the media is correct.  If you are using an older swellable media the star wheel marks will show for sure.
Title: Starwheel marks using HP z3100
Post by: cnibley on May 22, 2007, 02:06:31 am
Quote
Can you also list the part num,bers of the Hp Premium Satin and Gloss medias that you are using?  With the new pigment based inks it is extremely important the media is correct.  If you are using an older swellable media the star wheel marks will show for sure.
[a href=\"index.php?act=findpost&pid=118902\"][{POST_SNAPBACK}][/a]


I had an HP 130Nr which also created star wheel marks on glossy papers. HP was great fedexing me 2 new printers, but both of which had the same problems. HP said "it was within acceptable range" (not for me!). I went to luster paper for a while, then sold the thing.
Title: Starwheel marks using HP z3100
Post by: [email protected] on May 22, 2007, 02:54:53 pm
Quote
Can you also list the part num,bers of the Hp Premium Satin and Gloss medias that you are using?  With the new pigment based inks it is extremely important the media is correct.  If you are using an older swellable media the star wheel marks will show for sure.
[a href=\"index.php?act=findpost&pid=118902\"][{POST_SNAPBACK}][/a]
the numbers are Q8001a,Q7990a,Q8708