Luminous Landscape Forum
Raw & Post Processing, Printing => Printing: Printers, Papers and Inks => Topic started by: sharadn on May 30, 2025, 02:58:39 pm
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I posted previously about buying a printer in Zurich. I did buy an HPZ3200 44" and replaced the belt. I am now getting the 86:01 paper jam code on startup and it never completes the initialization process. It is always stuck at this 86:01 error code. I have ran the scan axis calibration a number of times and it seems that the carriage cannot find the middle of the printer. It moves but goes past the middle and then back again the other way past the middle. I am getting an 87:11 error; Fail scan axis length: 1032169. To short. Check path is free. Need mechanical repair. I have also gotten 42:10 error, Fail high friction. I have cleaned the encoder strip and the carriage rail and have also oiled the carriage rail the rear carriage bushing and oiler. When I move the carriage by hand it seems to run quite free except close to the left side when the stiff plastic backing on the trailing cable folds back to accommodate the carriage position. When I use the up and down arrows to move the carriage during the scan axis test it moves properly and then I get a message that says the the encoder is OK. I have inspected the encode strip and it looks OK to me but it seems like it might be the problem. Also the high friction may indicate a different problem. I don't want to just start replacing parts and would like to diagnose the problem properly so I replace the correct part. I would greatly appreciate any help, input or suggested testing paths to identify the problem part. Also suggestions as to where to buy parts for the printer here in Switzerland or German. TIA Art
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I posted previously about buying a printer in Zurich. I did buy an HPZ3200 44" and replaced the belt. I am now getting the 86:01 paper jam code on startup and it never completes the initialization process. It is always stuck at this 86:01 error code. I have ran the scan axis calibration a number of times and it seems that the carriage cannot find the middle of the printer. It moves but goes past the middle and then back again the other way past the middle. I am getting an 87:11 error; Fail scan axis length: 1032169. To short. Check path is free. Need mechanical repair. I have also gotten 42:10 error, Fail high friction. I have cleaned the encoder strip and the carriage rail and have also oiled the carriage rail the rear carriage bushing and oiler. When I move the carriage by hand it seems to run quite free except close to the left side when the stiff plastic backing on the trailing cable folds back to accommodate the carriage position. When I use the up and down arrows to move the carriage during the scan axis test it moves properly and then I get a message that says the the encoder is OK. I have inspected the encode strip and it looks OK to me but it seems like it might be the problem. Also the high friction may indicate a different problem. I don't want to just start replacing parts and would like to diagnose the problem properly so I replace the correct part. I would greatly appreciate any help, input or suggested testing paths to identify the problem part. Also suggestions as to where to buy parts for the printer here in Switzerland or German. TIA Art
Hi, I replied to your other thread before seeing this one: https://forum.luminous-landscape.com/index.php?topic=144538.msg1265483#msg1265483 The Service Manual is your friend here so be sure to walk thru that.
As mentioned I suspect something got re-assembled incorrectly after the belt replacement. The 42:10 high friction error definitely seems to indicate that. Re-check your belt installation carefully from start to end.
An issue I had on my Z3100 was that the tension roller had a spring pop out of place and it was rubbing on the belt (installed by an HP-auth tech too). It caused high drag on the belt and eventually shredded it. I found the problem when installing a new belt. That's just one possibility.
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Kyle,
Thanks for replying to my other post. I thought it was good to start another thread for this issue specifically. Can you please respond here going forward. I will review the belt installation and hopefully find something wrong. I have cleaned the encoder strip and I wonder why the carriage cannot find the middle of the printer during the scan axis calibration. I have not tested the carriage assembly but it seems that the encoder reader is working when doing the left and right movements and the LED is coming on when the carriage starts. So I have a tendency to think that the carriage is OK.
The problem with this printer is that I don't know how well it was working before the belt shred and what was done to it. I wonder if I should do a firmware upgrade. As I mentioned over in the DPR post that the encoder strip seems OK except at the far left where it shows a bit of haze. I took some photos of this but they don't show it very well. I did already replace the belt on my HPZ in the US so this is not a new procedure for me. I also watched the LPS video of the 86:01 error code and went through all the steps. I wonder if the bearing in the tensioner is bad. I also wonder if the problem is with the encoder strip. I would like to say how much I appreciate you and Ernst's input. Knowledgeable resources for the HPZ3200 are becoming harder and harder to find. So a big thank you while I try to bring this baby back to life!
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I wouldn't expect the firmware to have any bearing on this, usually it's related to software driver features. Sometimes it can't be rolled back so I'd be cautious of updating it before you're certain you need it.
The encoder strip is fairly simple, tho it does have considerable tension to reinstall. It should be taut and not impeded the carriage movement in any way.
If the issue is the belt is installed incorrectly, then I think the service menu tests are unlikely to be helpful. You'll need to check the belt installation end-to-end.
There's really only 3 contact points for the belt: the back of the carriage, the belt drive motor wheel (right side), and the belt tensioner (left side). The belt must be installed on the back of the carriage in the correct direction because the drive wheel and tensioner wheel have different groove/teeth direction. A visual guide for the correct direction is stamped onto the back of the carriage (pic 1).
The springs on the tensioner can pop out of position and jam the belt, so check that carefully too (pic 2).
The bottom of the carriage has 2 round bushings that ride on the bottom rail. Make sure they're clean and the rail is clean and lubricated.
The top of the carriage has an easy-to-break plastic bushing. Make sure it's not broken and it's installed correctly, plus oiled. Also I recall the LPS procedure temporarily bends a sheet metal tab near that bushing and its oiler for access. I don't recall if it would be in the way but I bent mine back to original angle when finished.
The carriage should slide end to end fairly easily.
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it would be interesting to see how much the Z is used in the past: there are statistics inside somewhere.
The friction could mean the mean transport roll is not doing well. Never have repaired that one.
Some of these machines are used heavely ; in print centers for instance - others hardly; So that can make a difference.
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I have double checked all the belt replacement steps as per Bob Werts video and your steps above. The round bushings on the bottom and the rear carriage bushing are all OK. The belt is attached properly to the carriage. The rail is lubricated and so is the oiler for the rear carriage bushing. I took the tensioner apart and it seems that there is slop in the bearing. I can move the wheel parallel to the shaft and it also had some diagonal movement. It spins freely though. I am not sure if this is OK or indicates problem. I also checked the scan axis motor and there is no play in it and the shaft rotates OK but it does not spin freely like the tensioner wheel. It might be a little stiff but I am not experienced enough to assess accurately. As far as I can see there are three main components that would cause this test to fail, the motor, the tensioner and the encoder strip. I am not a big fan of spending money unnecessarily but could replace all of them. I am under some time pressure to get this sorted out due to my travel plans. Please let me know what you think in general and also about the tensioner wheel.
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I watched the carriage on startup and it goes all the way to the left and then back to the service station where it bumps a few times. It seems that the 86:01 is occurring at the service station. When the carriage returns to the service station it sits there and bounces for a awhile before the error code comes us. I think that this is the issue. It does not seem that the carriage is being locked when it returns to the right. The belt is fine, it is new from LPS and I have double checked all the installation steps and I cannot find an error. I cleaned all the gunk out of the teeth on the scan axis motor also. I spoke with LPS and they suggested that I drop the service station and keep the electronic connections intact. I wonder if I need to just drop the service station and clean it out?
The main take away is that the carriage is not being capped when returning to the right. It just sits there and seems to bump for a while and then I get the code. I understand that it should park the carriage at the right side and after initializing. Oddly enough the carriage capping screw on my machine is not a T10. It is an allen (extended). I could tell from looking in there and I do not have the label for T10 next to the hole.
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Yes the usage statistics would be very interesting to see, but if the machine isn't fully booting then I think there wouldn't be any way to access it.
So the carriage doesn't move fully to the right side of the of the printer at all, even when moving it manually? It sounds like it's hitting something.
The LPS video at 36:00 shows carriage hitting something when Bob is reassembling it. I think the capping station was out of position after he showed how the T10 screw in the back moves it. I recall I had similar because I moved the capping station several times to clean it well before putting it back together. For the carriage to go fully to the right the capping station must be retracted out of sight and only the messy hinged flat plate is visible (dunno what it's called). I thought when the printer is first powered on it automatically resets the capping station to the correct position (necessary for recovery from a power failure, etc). But if not then maybe you need to manually wind the capping station into the correct position to allow the carriage to go fully to the right.
Also as a long shot make sure the trailing ribbon cable isn't binding up somewhere, and also that the ink tube assembly is fully seated on the top of the carriage after it was reassembled to make sure it isn't sticking up somewhere and hitting something.
I think when I looked at mine the capping station screw looked hex-ish too, like a lazy Torx head on it.
It's been a while since I did my Z3100. The Z3200 belt is due and I've had it here for over a year but because life issues I don't know when I'll get into it. I want to replace its PSU fan when I take it apart because it's ridiculously loud compared to the Z3100. The Z3200 fan never drops to low speed when the printer is sleeping/idle. I might add a fan controller to it so it does that.
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Carriage moves all the way to the right on initialization but when it gets there it sits and bounces for awhile and then it throws the 86:01 code. It does not cap when moving to the right on startup. When I do the service station test it all works OK and the carriage gets parked. It seems that the printer does not know that the carriage is all the way to the right and keeps trying to drive further to the right and then it senses a paper. I guess what I need to know is how does the printer know the position of the carriage at the right side? Does it use the encoder strip? The encoder strip looks to be OK on that end and the carriage reads it when testing the movement to left and right, but maybe there is something funky with the strip at the right end. What I find puzzling is that it all works OK during the service station test but not on boot up. If I knew that the printer uses the encoder strip to know when to cap it would be helpful.
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Yes my understanding is it uses the encoder strip to know the position of the carriage. The encoder sensor on the carriage looks for the little lines on the strip and it counts them like a measuring tape.
I think one of the service tests shows the encoder strip position number with the carriage in different positions, to verify that the encoder is reading correctly and that the carriage is reaching the full travel.
So if the carriage and service station are both moving freely with no collisions, then it does sound like your suspicion that it maybe doesn't know where the carriage is (or it's not reaching the expected encoder number range).
I recall the encoder strip was a real bugger to reinstall at the right side, there is a lot of tension on it. I recall it actually launched the little metal retaining bracket when I unscrewed it and it sprang loose. I had to figure out the correct way to put it back together. Maybe check that to make sure the strip is fully tensioned. Here's pics of both ends of mine (on a 24" Z3100).
You could also check that the encoder sensor on the bottom of the carriage is clear/clean.
Maybe also check the capping station moves freely thru its entire range (but it sounds like you're saying that's working ok).
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Yes the encoder strip is a real bear to install. I still don't know a good way to do it
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I pulled the encoder strip and inspected it. I found a good sized scratch on it towards the right side. I guess that this could be the problem. I did not see it while it was in the printer. I don't think it makes sense for me to go further unless I know that the encoder strip is good. Now I need to source one here in Europe. (http://)
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Ugh that sucks :( Was hoping it was just something simple with the belt so it would be an easy fix.
The scratch is in the service area? So maybe it's messing up the carriage knowing where the "start" position is. I guess that would explain the scan axis fail 87:11 you got earlier.
If you're looking to replace the encoder strip anyway and have nothing to lose, then you might try to polish the scratch out. Many years ago when I used to build fine scale models I would use wet-dry sandpapers with very fine grit number to remove scratches in paint, and then use toothpaste as a polishing compound. It works very well.
You could start with the toothpaste, I suggest rubbing it back and forth along that part of strip with your finger, to see if it removes or reduces the scratch. If it doesn't seem to be having any effect, you could go to say 4000 grit wet sandpaper and try gently rubbing with that, or a lower number if needed. Once you get the scratch reduced then work way back up the sandpaper number scale and finally finish off polishing with the toothpaste.
Even if you buy a new strip anyway it might preserve a spare for you.
Edit: if you have a Dremel tool you could use that to assist with polishing etc, just be very careful of the speed and grit rating of whatever you use.
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I am at least glad that I found something and I hope it is the problem. At any rate I should know that the encoder strip is good before going further. I am trying to source a new one here in Europe. Not so easy. There are used ones for big bucks from European ebay sellers with bad reputations, ones from China that are inexpensive but of course of questionable quality or I could get one sent from America which is not too expensive but it just takes a long time to get here. My go to source LPS does not have any in stock right now. Once I put in a new one then I may chose to sand down this one but I will see. My time is at a premium but it is certainly an innovative suggestion.This is only the first phase. Next I will have clogged nozzles to work on and god knows what else. At a minimum I getting to know my way around these Z printers pretty well. Always appreciate your help and knowledgeable input!
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Tbh I would just buy whatever is most readily available / cheapest regardless of where it came from. I think an encoder strip is an "either it works or it doesn't" part, it's not that complex. In all likelihood China has been the leading producer of them for years. Long shipping times from there to Canada is sometimes the hurdle for me, depending on the supplier, but maybe it's faster to EU.
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Probably something like this is my best bet: https://www.ebay.com/itm/116592565056 US$28 and relatively quick delivery excellent feedback. I was hoping to find a good used one in Europe but no go so far. The above looks like my best option.
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Damn they have a lot of good HP parts listed. Maybe grab a spare carriage bushing or a head clean kit while at it. (Not sure if the nozzle cap in the head clean kit is the single side or dual side, I wouldn't get anything other than the single side so you can do one colour at a time.)
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I already have a head clean kit from LPS. Have you had any interactions with LPS lately?
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Bought a belt from them last year but then got hit by a car so everything still sitting there until I get back to it sometime this year. I like that they have stuff but the shipper they use is really expensive to Canada, costs more than the items.
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Ouch! Thanks for being so helpful in spite of this event! I hope that you are recovering OK.
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Any tips for hooking up the left side of the encoder strip? I can usually get the first hole over the locating pin without too much trouble but always have trouble getting the second hole to align with the pin. Ideas or tips?
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It might be better to put the last hole on first (which basically means both at the same time I guess). Putting the first hole on first might make it impossible to get the last hole on after.
Getting someone to push in on the right-side tension bracket might help. I have 24" machines so I think I just reached across and pushed on it while attaching the strip end on the left.
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It might be better to put the last hole on first (which basically means both at the same time I guess). Putting the first hole on first might make it impossible to get the last hole on after.
good point!
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I replaced the encoder strip and it seems that the carriage knows that it is at the end of the right side but I am still getting the 86:01 error and the carriage is not being capped. When I run the scan axis calibration I get scan axis too short 1032832. When I run diagnostics on the service station it all checks out OK. I am running out of ideas here.
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i don't know this printer, so these are WAGs.
Is there a microswitch that has to trip to allow capping function ?
Is it possible the encoder strip is mispositioned by 1 or more marks ?
Is it possible there are not the same number of marks on the new encoder strip versus the original ?
A different mark/ mark combination for the position of the service station ?
i'm going off the "scan axis too short" message.
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These are all good questions. I am going on the assumption that the encoder strip is the correct one. I bought it used from an individual who is considered to be an expert on these printers.
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I am wondering if I have the correct firmware installed: The printer shows FW version TR12 RB_14.0.1.4. When I go to the HP support page it seems that this version is for the Rev A models and I have a Rev B model. See the photos and screenshot. I would not know how to update the firmware since I cannot get the printer to initialize. It is also not on my network yet. Am I correct that the FW is wrong?
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I think I've lost the big picture... Was this printer working correctly prior to the belt replacement?
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Re firmware, my 24" Rev B is using TR12-RB_16.0.1.1. A while ago I downloaded v17 (TR12-RB_17_00_01-1_mvl40-x86-opt_B.fmw) but I haven't bothered to install it because "it ain't broke...", and also I was concerned it'd force to me to use one of the later crappy universal drivers.
Note Rev B firmware numbers have x.x.1.x and Rev A have x.x.0.x.
I can't imagine using v14 is a problem, especially if the printer was working fine before the belt replacement. The changes after v14 seem minor/optional. Here are the Rev B firmware release notes:
Current version: 17_00_01.1 (September 2023)
Fixes and enhancements included in version 17_00_01.1:
Added Gen5 certificate bundles.
Security fixes.
Fixes and enhancements included in version 16_00_00.1 (October 2016):
Fixes related with Ink Accounting data.
Fixes and enhancements included in version 15_00_00.2 (October 2016):
New 40ml Introductory Ink Cartridges are now supported.
The Ink level is shown in percentage instead of ml.
If a Non-HP cartridge is installed in the printer, the message is now "Out of warranty" instead of "See warranty".
Fixes and enhancements included in version 14_00_01.4 (May 2015):
Enabling proofing functionality with 3rd party RIPs.
Fixed error related with media advance and rewind.
Added the possibility to reser the left Spitton counter.
Fixes and enhancements included in version 13_00_01.2 (January 2013):
Increased accuracy of the ink usage measurements in the Embedded Web Server Usage page.
Pantone library upgrade to PANTONE PLUS SERIES.
Fixes and enhancements included in version 12_00_01.6 (November 2012):
The Total cost in the Accounting section of the Embedded Web Server is now shown even if some cost information is not introduced.
It is now possible to enter the account ID in the preview page of the Embedded Web Server when the "Hold job for Accounting" setting is selected in the driver.
Fixes and enhancements included in previous versions:
The name of the base media used to create a custom paper preset is now shown in the front panel of the printer when checking the custom paper preset details.
Papers from the additional papers category will no longer be deleted after the firmware has been updated.
The number of times that the error 81:01 can occur has been reduced.
The message that explains to the customers how to deal with an out of ink cartridge while in the middle of a job has been localized to all languages.
When the printer was printing a job on a sheet that had uneven edges, when the next print was on a roll of paper, the job was slow as the carriage frequently stopped. This issue has been solved.
The option to 'Reprint last job' only worked for the internal prints, so it has been removed.
A localization problem in Japanese that made it impossible to distinguish between different instant dry paper names has been corrected.
Dry time settings in the front panel are now taken into account.
Personal information has been removed from the accounting e-mail.
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I think I've lost the big picture... Was this printer working correctly prior to the belt replacement?
I bought it used and it was already showing an 86:01 code and had a shredded belt and clogged print heads.
Does the firmware not have to align with whether the printer is an A or B rev?
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I bought it used and it was already showing an 86:01 code and had a shredded belt and clogged print heads.
Does the firmware not have to align with whether the printer is an A or B rev?
Yes, and you have Rev B firmware installed (based on the version number TR12 RB_14.0.1.4 you posted above). That it's v14 instead of something later shouldn't be a problem since they had only minor changes.
Ok the 86:01 error existing before the new belt replacement is important info. I mean it was obviously working correctly at one time in order for it to shred the belt -- ie it couldn't have had the 86:01 error before that -- so I'd expect the error arose when the belt failed. Replacing the belt and resetting things should have cleared the 86:01 error, so I don't know why you'd still be getting that.
Do you know if this printer had electronic parts replaced, such as the mainboard / formatter? Wondering because it's acting almost as if it has 24" brains transplanted into a 44" chassis... ??? But that's probably a little far-fetched since it's usually something simpler than that.
Exactly where/how was the belt damaged? At the motor drive wheel? The tensioner? Pics? Just spitballing if we can figure out where/how the belt failed it might point to a cause of the failure, which might in turn point to the source of the 86:01 error.
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...I re-read everything again, have some other suggestions...
With the right side cover removed you can see under/around the carriage as it moves during the startup sequence. Look for things hitting.
Carefully check under/around the paper rollers. I once had a small accordioned strip of paper under the liftable roller close to the service station that was causing issues for carriage movement.
Check that all cables/wires are firmly connected.
Check around the shaft of the belt motor to see if any of the shredded belt material or other debris has gotten wrapped around it (thinking about that "high friction" error you had earlier). Might need to remove the motor from the mounting bracket to see it fully.
Found an old thread I had saved about an 86:01 error with similar symptoms to yours -- carriage wouldn't home to the right side. The tech replaced the carriage and trailing cable and the problem "went away" (though they still got a 79 firmware error during diagnostic test, but the printer worked ok). But it would be nice to know whether the carriage/cable actually needed to be replaced or if it simply swapped out a simpler issue (debris, alignment, something...). Anyhow here's the link, but note much of it is an irrelevant rabbit hole discussion about the "voltage" numbers shown during the diag tests that don't match the numbers in the service manual, which has out-of-date errors in it (the reason I found the thread). So the only useful part of the thread are the initial symptoms and the result of the parts replacement:
https://www.copytechnet.com/forum/technical-forums/fax-printer-technical-discussion/hp/103726-designjet-z3200-86-01-error?t=105320&s=b6289f9f8e903b11564af4c27f99daad
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Kyle, Thank you for all your efforts on my behalf. We can go back the the beginning: I bought the printer off of a Swiss Ebay like site. You can see the original listing.https://www.ricardo.ch/de/a/plotter-hp-designjet-z3200ps-photo-1285917358/ It was used at kind of performing arts center, so it may did not get the attention it needed. I was kind of desparate to find another 44" Z3200 here in Zurich so I could print my files on the same printer that I have it the US. I sent the listing to Time Wert at LPS and he told me that the 86:01 error code was because the belt was shredded and replacing the belt would probably fix it. He sent me a new belt and print head recovery kit. I went ahead and replaced the belt. I had already done this and a few other repairs on my 44" in the US so I thougth no big deal. I have had the carriage out a number of times looking for installation errors and could not find any. I cleaned the the teeth on the scan axis motor, oiled the rail and double checked everything. It kept appearing that the problem was the encoder strip so I took it out and inspected it and found a scratch towards the right side. I then sourced a known good used encoder strip and put it in. The printer then acted differently, Previously when reaching the right side it would sit there and bounce against the end for a awhile and then throw the code. Now it seems like it knows that it is approaching the end and slightly bumps the end and then stops and throws the code. The service station never caps it when it gets to the end. I ran the service station diagnostic and it passed. The scan axis diagnostic comes up with 1032832 Scan Axis Length too short 87:11. It did show at one point that the scan axis is 44" so I doubt that there is any cross over with a 24" model. There is just something at the very end just before parking the head that the printer does not like. I cannot see anything obstructing the movement of the carriage. I wish I could watch my good one at home and see if I would spot something different. Ernst seems to think that there is friction at the service station end but I cannot find anything obvious. I will review the link that you provided to see if I get any insight. It seems to me that scan axis motor is good but I can't really tell how stiff it should be to move the gear. It is not totally loose, it does not continue to spin if you try to make it spin. I guess it would be an easy part to replace. I still have another encoder coming from China. Maybe it likes that one better, I don't know. The encoder sensor seems to work when I movde the carriage back and forth during the scan axis test and I did clean the encoder sensor when I had the carriage out last time. I also have gotten high friction error 42:10 during scan axis testing at times and not only at the right side. I don't know how to definitively test only the motor but I guess it would be good to rule it out.
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I don't think it's the encoder strip since the issue is the same with 2 different strips.
You probably already saw this but check that the cutter is installed correctly. Apparently it can impede carriage movement at the right side:
https://support.hp.com/us-en/document/c03599878
I struggle to see the difference between the 2 photos, but it appears that the spring-loaded part is pushed in more in the 2nd one.
Also here is a related link for 86 and 42 errors in general, much of which you've already checked:
https://support.hp.com/us-en/document/c04581797
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...I also looked at the photos for the listing (nice haul!). It looks like the belt shredded on the tensioner side, next to the carriage. This part of the belt only goes around the tensioner when the carriage is at the left end of its travel.
That might indicate a tensioner issue (similar to the spring that popped out on mine), or the belt was originally installed correctly, or it could simply be 10-yr old belt fatigue and that's just where it failed. Not super conclusive. But at least we know the belt didn't fail at the drive motor end or when the carriage is at the service station.
After it failed you can see the lower belt span (the slack/unloaded span that isn't attached to the carriage) has actually flipped over and the tensioner is running on the wrong side of the belt. And over on the drive motor end it looks like the belt is twisted vertical so it's likely walked off the drive wheel onto the motor shaft.
But of course a new belt fixes all that.
I'm curious about that cutter suggestion in that link... It seems to fit the symptoms.
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So far I have done all my testing without the cutter installed.
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So far I have done all my testing without the cutter installed.
Ugh, so much for that idea...
Did you give LPS' idea to lower the service station out of the way a try? It sounds like they're thinking maybe it's physically interfering with the carriage there somehow.
Running out of ideas that don't involve just replacing hardware to see what happens...
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I considered the idea from LPS but it means much more disassembly and reassembly to do that one test and I was hoping to avoid that. I also don't see any interference with the service station and carriage. This is a difficult one.
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another WAG to stimulate thoughts -
bushing/bearing race fouled with paper fluff, converted to lubricated crud over the years ?
floor uneven / printer unlevel such that head movement path has twist or bend in it ?
verify that the following cable / ink tubes are completely unimpeded /full extension during travel without putting load/pulling on the carriage ?
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This is what the manual recommends. The items in bold I have not done.
Corrective Action:
Try the following:
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
Open the Window and check for any visible obstacles restricting the movement of the carriage. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction.
If there is no paper jam or obstacle blocking the carriage movement perform the following:
– Clean the encoder strip.
– Check the belt assembly.
– All cables and connections between the Carriag PCA, Scan Axis Motor, and Main PCA.
– Oil the carriage rails.
Perform the Scan Axis Diagnostic Test ⇒ Page 3-6.
If the diagnostic test does not find any specific error, replace the Carriage Assembly ⇒ Page 6-100.
Replace the Belt Assembly ⇒ Page 6-115.
Replace the Scan Axis Motor ⇒ Page 6-116.
Replace the Main PCA ⇒ Page 6-161.
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Since the SADT has shown specific errors, i would focus on that and what the manual states to do about the error. If the high friction error occurs elsewhere, that could suggest an issue with the carriage assembly or the scan axis motor perhaps.
clean and lubricate the rails particularly where the error occurs as a start. Is there any roughness or stickiness in that area ?
Were there any stiff areas on the belt before it was installed and tensioned ?
Any change in the sound of the scan axis motor or the carriage when it reaches the area ?
What is the "belt assembly" ? just the belt or belt + tensioner, or ?
High friction may be sensed by motor torque or possibly indirectly by current draw and/or motor temperature.
An excerpt from that section of the support manual -
In simple terms, ANY restriction or obstruction preventing the carriage from freely moving will cause the printer to stop working and show any of these errors.
The best and easier way to diagnose the problem is to locate the spot where the carriage stops when the printer shows the error (in case of no real paper jam). Most likely the main possible cause of the issue will be there.
If service onsite is needed, a proper diagnosis of the failing component is indispensable. Even if one component looks like the obvious cause of the problem, it is important to check other Scan Axis components.
Check the following picture to better identify the main Scan Axis components:
In case no visible obstructions are found in the Scan Axis area, here there are some of the most common causes of these errors.
Possible hardware causes:
Carriage: With the printer unplugged and no paper loaded, MANUALLY move it from side to side, check for general obstructions. It must move freely across the entire Scan Axis area. If the carriage is locked by the Service Station (right hand side) it will not be possible to manually take the carriage out. If so, the recommendation is to restart the printer, wait for the carriage to come out and then unplug the printer. The Carriage Cover MUST be properly closed (blue latch must engage the metal piece in front of the carriage). If required, for ideal troubleshooting, it is recommended to remove all printheads (PHs) from the carriage to look for pieces of paper under the PHs. Also, check if they are delaminated (thin plastic strip at the bottom) as this may make them crash with the paper. Keep them out during the rest of the diagnosis.
Cutter: For printers with the cutter NOT attached to the carriage (T610/T1100/T620/T1120/Z2100/Z3100/Z3200/Z5200), make sure it is completely toward the left hand side of the printer (when facing it). No pieces of paper must be obstructing its movement. It must engage and disengage correctly and it should freely move (with no friction) through its rail. For printers with the cutter attached to the carriage (T770/T1200/T790/T1300/T2300/Z5400), make sure that it slides freely when the carriage is manually moved from side to side. It must be deactivated (up position) and no pieces of paper must be obstructing its movement. It must engage and disengage correctly. For ideal troubleshooting (if the cutter is suspected as part of the problem) it is recommended to remove it. For any printer it is a Customer Self Replaceable part.
Belt: if it is loose, worn-out, shredded or broken, the Scan Axis Motor will not be able to grab it and move it. In some cases, the part of the belt being worn-out (missing teeth) or shredded will “slip” when it is grabbed by the motor. Noises are common when this happens. Because of this, it is important to closely check the entire belt, inch by inch. If it starts missing teeth, they will get either all over the Scan Axis or on top of the printouts. Also, check (if possible) the Belt Tensioner (left end of the belt when facing the printer), it may be broken or out of place. Depending on the printer series, the tensioner may not be included with the belt.
Carriage rod: It must be properly oiled. The carriage must slide freely through it, if not; clean and oil the rod using synthetic oil.
Encoder strip: It must not be scratched, bent or damaged. If dirty, proceed to clean it using a non-abrasive liquid and a lint-free cloth. Hold the cloth in an inverted “U” shape around the Encoder Strip. Wipe until no ink residue appears on the cloth.
Service station: Pieces or paper may have fallen in it. Check for obstruction, especially if the carriage stops on it when it shows the System Error. If so, it is important to also remove all PHs.
Starwheel assembly: If there are pieces of paper under it, it will not be able to move up and down correctly. If it remains only in the up position, the carriage may touch it when it moves from side to side. When the lever on the left is up, paper must be able to manually pass under the Starwheel Assembly and through the complete Paper Axis area (from the back to the front) with no problems.
Trailing Cable/Ink tubes: The Ink Tubes must freely move and follow the movement of the carriage. They must also slide freely through the Tube Rail. The Trailing Cable must freely move and follow the movement of the carriage and tubes. On the T610/T1100/T620/T1120/Z2100/Z3100/Z3200/Z5200 the Trailing Cable is located separate from the Ink Tubes. On the T770/T1200/T790/T1300/T2300/Z5400 the Trailing Cable is attached to the Ink Tubes.
Scan Axis Motor: Check if it is able to move the carriage while initializing (if the error is continuous), if so the motor is OK. Scan Axis Motor issues can be easily mistaken with encoder reading issues (Carriage Encoder Sensor is not able to read the Encoder Strip). If the motor is not apparently moving it is a good idea to restart the printer with the Window Sensor is blocked and check if the carriage moves at least a couple of millimeters (pay close attention). If it moves then most likely the motor is not the problem. In this case the issue has to do with encoder reading; service will be needed.
note: If any issue persists, it will be necessary to run some internal tests. For more information about this or if any further assistance is needed, contact HP Technical
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Ugh that sucks :( Was hoping it was just something simple with the belt so it would be an easy fix.
The scratch is in the service area? So maybe it's messing up the carriage knowing where the "start" position is. I guess that would explain the scan axis fail 87:11 you got earlier.
If you're looking to replace the encoder strip anyway and have nothing to lose, then you might try to polish the scratch out. Many years ago when I used to build fine scale models I would use wet-dry sandpapers with very fine grit number to remove scratches in paint, and then use toothpaste as a polishing compound. It works very well.
You could start with the toothpaste, I suggest rubbing it back and forth along that part of strip with your finger, to see if it removes or reduces the scratch. If it doesn't seem to be having any effect, you could go to say 4000 grit wet sandpaper and try gently rubbing with that, or a lower number if needed. Once you get the scratch reduced then work way back up the sandpaper number scale and finally finish off polishing with the toothpaste.
Even if you buy a new strip anyway it might preserve a spare for you.
Edit: if you have a Dremel tool you could use that to assist with polishing etc, just be very careful of the speed and grit rating of whatever you use.
Toothpaste!
Many years ago I had a fascination with perspex. To polish little things I made, such as a small skull badge for my first little car, I would use Brasso, a polish for cleaning up metal ornaments. That worked well.
More directly on topic: how happy I am that I no longer need to print!
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I thank everyone for their comprehensive suggestions. I have gone through all the step above and found nothing. The belt is a new LPS belt and the tensioner is fine. I just ran a carriage test and it all passes except the step where the carriage is supposed to "home" on the service station. It then fails and I get a 79:04 error. It seems to have something to do with the NvmLinesensor. I cannot find such a part in the manual. There is of course the line sensor and when tested it seems to pass with all the colors. But the carriage will just not find "home" If I would know what the printer uses to determine this it might help me to diagnose the problem. I did run a senor test and electronic modules test and they all pass. I am considering to have an HP tech come and check it out but I am thinking that this will be big bucks and I could replace a lot of parts for that would cost.
Carriage test update: The manual calls for carriage Rev to between 0.823 and 1.005; mine is reading PCA Rev 2.319. The manual calls for the carriage voltage to be between 43.6 and 46.3.; mine is reading 32.135; The manual calls for the carriage aux voltage to be 5.729 and mine is 5.700; the pens voltage is OK at 29.103. Do you think that I have the wrong carriage PCA installed? I found some online posts with the same readings as I have so it seems not be the problem
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i did a search online for the NVMLinesensor and the model of printer. i came across this service manual -
https://manualmachine.com/hp/designjetz2100/195610-service-manual/#250
It seems to apply to the family of designjet printers including the Z3200 model. i don't know if the revision date applies specifically to your printer.
The error code you noted comes up listed as a firmware error and suggests loading the latest firmware as a start. i don't know. Maybe you can download and reload the current version in the printer as a start ? If the system won't boot into service mode to allow that, then i have no idea how to proceed.
NVM may stand for Non Volatile Memory. i did not see it defined in the manual. This would be an EEPROM chip or flash memory that contains low level program to run the machine and is loaded into memory at start.
i don't know about the low voltages that were measured, but they might be from a poor power cable connection to the carriage or failing component or failing power supply perhaps.
Page 3-2 in Diagnostic Tests (maybe this is what you have been using ?) shows how to get into the diagnostics so that a tech can test all the components. Maybe go section by section and run the tests ? maybe that is what you have done. There is a power supply test in the list under electronics test - power supply page 3-22.
Maybe another conversation with your LPS friend would be in order.
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Yes I have been running the tests in diagnostic mode: hold the OK and UP key while turning on the machine with the power key on the front display panel. The problem with updating the firmware is that I can't do it unless the machine initializes and it doesn't boot that far. The carriage is always stopping at the service station on boot up and when trying to "home" itself and then throws the 86:01. I have the service manual on my laptop and am using that for reference.
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I don't recall you mentioning a 79:04 error before. That's a generic firmware error, nothing to do with the line sensor. My Z3100 throws them occasionally and I just reboot it. To me it's like any random PC/app crash/lockup, stuff happens. Are you getting this error all the time now? So no longer getting the 42 and 86 errors?
Silly Q, did you try replacing the CMOS battery on the main board with a fresh one?
Don't worry about those "voltages" (some of them aren't power voltages). I mentioned earlier that the service manual has several out-of-date errors / typos in it, and they include the numbers you posted. (Also some of the service tests simply aren't very useful and will "fail" even with perfectly good hardware... When I revived my Z3200 they were extra frustrating -- all it needed was some new heads and ink carts.)
If it were me I'd skip the HP service call. These are salvage printers we're getting for almost nothing, and they're end-lifed by HP. If I can't get one working myself with some affordable parts replacements then it's not worth it to me.
HP axed the engineering division behind these printers years ago. Sure they may have a few techs that might still have some corporate knowledge/experience that isn't in the service manuals, but I'd say that's slim. You'd probably be better off with a local service dealer that actually worked on them regularly (kinda like LPS). But they might literally run the same service checks as you and suggest replacing the same parts the manual mentions..., they're not going to piddle around with it for hours trying different experiments (unless paid). You could put the money into parts (or another printer).
In that vein it might be worth trying LPS' suggestion to lower the service module out of the way to see if it makes a difference. I think someone mentioned it's just 2 screws to lower it if you leave all the cables connected? The service manual seems to confirm that (step 10 of the removal procedure).
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I wasn't planning on contacting HP directly but there is a company in Zurich that services the Z3200s. Probably pretty pricey though. I am not sure that at this point they would know more than me. I still get the 86:01 error on initialization always and I get the 87:11 when doing the scan axis calibration. I get the 79:04 code when doing carriage diagnostics. When I run a carriage test and it all passes everything except the step where the carriage is supposed to "home" on the service station. It then fails and I get a 79:04 error. It seems to have something to do with the NvmLinesensor. I cannot find such a part in the manual. There is of course the line sensor and when tested it seems to pass with all the colors. But the carriage will just not find "home". It never gets to being capped except when I run the service station test and some other tests like the PRS and star wheel lifter test. If I would know what the printer uses to determine this it might help me to diagnose the problem. Replacing the CMOS battery is a good idea. I just did that and am still getting the 86:01 code. It seem that aside from the clogged heads which I have yet to work on all the other component test out OK including the electronics test except for the scan axis and the carriage test. As far as dropping the service station I could probably do this but I would a right angle allen wrench which I do not have at the moment but should get. I might trying giving the carriage rail a very good cleaning again and see if that makes a difference. As always I appreciate the input!
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This is what the service manual calls for the 87:11 code
2-24 Designjet Z Series — Service Manual
System Error:
87:YZ
Problem Description:
Problem finding the Scan-axis encoder reading.
Corrective Action:
Try the following:
Upgrade the firmware.[Sharadn: I cannot do this until the printer will initialize]
Clean the Encoder Strip.
Replace the Encoder Strip ⇒ Page 6-91.[Sharadn:I have replaced the encoder strip]
Replace the Carriage PCA ⇒ Page 6-138. [Sharadn: have not done-maybe a solution]
Replace the Trailing Cables ⇒ Page 6-92. [Sharadn: have not done-maybe a solution]
This is for the 86:11 code
System Error:
86:01
Problem Description:
Problem moving the carriage, most likely due to a paper jam.
Corrective Action:
Try the following:
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
Open the Window and check for any visible obstacles restricting the movement of the carriage. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction.
If there is no paper jam or obstacle blocking the carriage movement perform the following:
– Clean the encoder strip.[Sharadn:I have replaced the encoder strip]
– Check the belt assembly.[Sharadn:I have replaced the drive belt]
– All cables and connections between the Carriag PCA, Scan Axis Motor, and Main PCA.[Sharadn:I did not check the trailing cable at the carriage but all else seems to be OK]
– Oil the carriage rails.[Sharadn:cleaned and oiled]
Perform the Scan Axis Diagnostic Test ⇒ Page 3-6. [Sharadn: Fails with the 87:11 code- Scan Axis Length too short]
If the diagnostic test does not find any specific error, replace the Carriage Assembly ⇒ Page 6-100.[Sharadn: have not done-maybe a solution]
Replace the Belt Assembly ⇒ Page 6-115.[Sharadn: Done]
Replace the Scan Axis Motor ⇒ Page 6-116.[Sharadn:I could do this but I don't think it is the problem]
Replace the Main PCA ⇒ Page 6-161 [Sharadn: have not done-maybe a solution]
I think that the scan axis motor is OK. The problem may be located in the carriage or trailing cables. If you were going to replace parts would you replace the carriage PCA, the trailing cables and the main PCA? I don't know what else to do at this point besides start to replace parts. Let me know what you think
BTW: I watched the carriage ride over the service station carefully and did not see any interference.
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It might not need actual physical interference with the service station for the carriage to stop if it's based on a proximity sensing of some kind.
So if I understand correctly, you're saying there are indeed test cases where the carriage successfully parks and caps on the service station? It's just not doing it during normal startup attempts? If that's the case then there's clearly no physical blockage, something is going screwy with the home-finding logic during normal ops.
I can only speculate but I have the understanding that the carriage occasionally bumps a physical stop on the right side to gauge the extreme travel limit. Whether it uses that as the actual home position or a slight encoder offset from it (to prevent repeatedly pounding the stop) I don't know.
It's also my understanding that it senses the edge of the paper, I can't recall if it's the line sensor. It might look for other things too such as the area where the droplet detector checks the nozzles, or the position of the service station.
Why do you think the 79:04 firmware error is related to the line sensor? Does it mention it on the screen?
You're probably already doing this but I would definitely be testing with all heads removed (and probably ink cartridges for that matter). Sometimes a head gets fried and I think I've seen mention that it sometimes causes bizarre errors from the carriage. Testing with everything removed would be similar to an out-of-the-box pre-initialization startup.
I think the most vulnerable part would be the trailing cable, so if I was grasping at straws for something to inspect/replace I think that would be my first choice. If it was the carriage board or main board tho I dunno if I'd do it. Would depend on cost and whether I could find simply find another working printer.
In any case I can't see how adding new parts could make it any worse (assuming they're the correct ones/versions). A new carriage assembly would also include a new trailing cable and line senor so it covers a few possible culprits.
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"It's also my understanding that it senses the edge of the paper, I can't recall if it's the line sensor. It might look for other things too such as the area where the droplet detector checks the nozzles, or the position of the service station."
There is a drop sensor on the left hand side of the service station. It might a Halls type of sensor. it could be bad I guess
"Why do you think the 79:04 firmware error is related to the line sensor? Does it mention it on the screen?"
I get the 70:04 code when doing the carriage test. It always throws this code just before the carriage should be capped. It lists something like the Nvmlinesensor. I will run this test again to double check.
"I think the most vulnerable part would be the trailing cable, so if I was grasping at straws for something to inspect/replace I think that would be my first choice. If it was the carriage board or main board tho I dunno if I'd do it. Would depend on cost and whether I could find simply find another working printer."
See my shopping cart of parts from a vendor in China. All in all seems reasonable and I wonder if it would good to secure these parts while they are available: This Ebay seller seems to have a of HPZ3200 parts: https://www.ebay.com/str/pojan?_trksid=p4429486.m3561.l161211
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Sorry no that's not what I meant about the droplet sensor. It wouldn't have anything to do with that. I was only trying to explain that the printer positions the carriage over a number of stations (such as the service station, the droplet detector, the spittoons, etc) and it uses the Carriage Encoder sensor reading from the Encoder Strip to find all these positions. (I simply wasn't sure if it might also use the separate Line Sensor to find some of those positions, but based on the info I've been able to find it only uses the Line Sensor to detect the paper edge, and also to detect patterns on certain alignment/calibration prints.)
The carriage has a Carriage Encoder Sensor but it's not listed/shown in the service manual. The manual simply says replace the entire carriage assembly. If you search online however you can find DesignJet Carriage Encoder Sensors available separately. The problem is determining the correct part number because it's not in the service manual. You could always simply look for the part number stamped on your actual sensor. Anyhow here is a completely random googled link to one of these sensors, no idea whether it's the correct one, or whether it has anything to do with your issues. You can see others listed there too: https://www.aliexpress.com/item/1005007960585095.html
Personally I still can't see any reason to replace PCA boards yet. Everything seems to be working, the carriage can move, it can find its position (encoder works), the service station works, etc. The only problem is it's not moving into the capping station, whether it's physically impeded or a control fault I don't know. But I think I would spend more time checking that it's put together correctly / not bent or worn before trying random new electronics parts in it. Especially since the printer must have been working ok before it shredded the belt.
There's the rear carriage bushing and the oiler for it that it needs to clear without blocking; there's the PRS Wedge that sets the carriage at different heights above the paper; there's the felt-like bushings that ride on the carriage rail; the starwheel assembly that raises/lowers into different positions under the carriage; the paper cutter; the service station itself; the printheads... Any of these things might possibly be fouling the carriage movement.
If all that passes visual inspection then I might be tempted to try replacing the Carriage Encoder Sensor, then possibly the Carriage PCA Board. If price was better I'd just get the entire Carriage Assembly so it comes with everything (trailing cable, sensors, etc).
I can't see any reason to replace the mainboard at all.
But I'd also compare with other printers that are already working because I've seen people basically giving these things away, often with some heads/ink/media supplies as well.
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As far as I can tell the encoder sensor is good. I tested with both the oiler and the PRS wedge removed and there is no change. I am still always getting the scan axis length too short 87:11. I have been over this thing multiple times and I am not seeing any physical problems. Maybe I am missing something but whatever it is it is not obvious.
I tested the start wheels and they test OK. The carriage will cap during this test.
There are not a lot of these printers kicking around here in Zurich area. I looked for quite some time and finally found this one, which seemed to be repairable. I could buy a refurbished and working one from Germany for 2K Francs but there are transportation and duty issues to deal with. It seems that I should be able to get this one running but I am somewhat stumped at this point. I did find a new carriage on Ebay from China with all the parts and the trailing cable. I am considering to buy this but there are issues with Paypal and international address which I would need to sort out. Carriage assembly: https://www.ebay.com/itm/186765854174
Code 87:11 calls to Replace the Carriage PCA and the trailing cables in addition to updating the firmware which I cannot do.
Code 86:01 calls to replace the Carriage assembly, the scan axis motor and the main PCA. I just don't think that the problem is the motor.
At least for now unless I get really desperate I am committed to getting this printer up and running. Between buying it, transporting it from Zurich and the parts that I bought from LPS I already have invested a fair amount.
As always I appreciate your willingness to hang in there with me while I go through this process.
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Maybe a replacement carriage assembly is not a bad idea then. I mean new parts can't make it any worse lol ;D Especially if you've exhausted all the other checks and not finding any culprits.
That link has a great selection of parts, including some sub-parts that were usually not available separately (like the encoder strip sensor).
They also have belt tensioner and spare rear bushings for decent prices.
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I placed the order for that carriage. There were cheaper used ones but they would have arrived after I leave to go back to the US. Also since this one was new I thought it better than taking a chance on a used one. This should eliminate everything related to the carriage.
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I am thinking that when I install the new carriage I should be careful when installing the print heads. I have the print head recovery kit from LPS and will watch the video. I have no idea of the condition of the print heads that came with the printer. I am also wondering if a bad or burnt out print head could have damaged the carriage somehow. I don't want to ruin my new carriage.
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I am thinking that when I install the new carriage I should be careful when installing the print heads. I have the print head recovery kit from LPS and will watch the video. I have no idea of the condition of the print heads that came with the printer. I am also wondering if a bad or burnt out print head could have damaged the carriage somehow. I don't want to ruin my new carriage.
Not worth worrying about IMHO, carriage not homing is unrelated to heads. You'll know as soon as the new carriage is installed (without heads) whether it's solved the problem.
As far as heads go, weighing them tells if they need to have air purged and be re-primed with ink. 60 g is full, anything more than a few grams under that should be purged and primed.
If the printer boots up with the new carriage you can see any printhead error codes in the printer menu and look them up in the service manual to see what they mean. I posted some details for that here last year.
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I replaced the carriage. Still have the 86:01 code on startup and the 87:11 code when calibrating the scan axis.
The only thing I did not and cannot do is update the firmware. See the notes from the manual. Without the printer booting up I cannot get to the firmware. I guess that there must be some kind of workaround? Replace the main PCA, formatter?
System Error:
87:YZ
Problem Description:
Problem finding the Scan-axis encoder reading.
Corrective Action:
Try the following:
Upgrade the firmware.
Clean the Encoder Strip.
Replace the Encoder Strip ⇒ Page 6-91.
Replace the Carriage PCA ⇒ Page 6-138.
Replace the Trailing Cables ⇒ Page 6-92.
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Ugh that sucks, so frustrating :-[ At least now you probably have 2 good carriage assemblies and encoder strips.
Can't understand why this printer is having so much controller trouble after a belt failure. Wonder which problem really came first...
If you're thinking maybe somebody flashed it with the wrong firmware and semi bricked it, then yeah maybe a new board is the only way out. I dunno offhand which board the firmware resides on.
Maybe it's worth finding a local user with a running 44 inch model, who'd be willing to let you watch some service tests on their printer to compare results. Might give some ideas. I only have the 24 inch model, so my scan axis numbers are different, as are my firmware version and part numbers.
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Yes it has been frustrating. Maybe there is some kind of forum here for HPZ3200 users and maybe I could find someone to help. I am just working my way down the list of things to check and make sure each one is accounted for. and working properly. The only item under the 87:11 code that I have not done is the firmware update. This may or may not be the problem. If that doesn't solve it I will work my way down the list of items under the 86:01 code and start replacing components to identify the issue. At this point further diagnostics don't seem to make sense, only replacing parts one at a time.
Interesting: does the firmware for the HPZ3200 reside on the main pca board? From AI: Yes, the firmware for the HP Z3200 is typically stored on the main PCA (Printed Circuit Assembly) board. This board is essential for the printer's operation and contains the necessary firmware for functionality. I am not sure if I should believe it.
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I'm thinking there must be a way to update firmware in this situation via usb. The service manual doesn't have info but googling DesignJet firmware updates by USB drive/stick in general seems to indicate that at least some models of DesignJet can do this. Here's one example:
https://designjetpartsfast.com/blogs/help-page/designjet-t-series-firmware-update?srsltid=AfmBOoo7iDBfpbQVBXVMKpb0keLRpW1LUtlNeKzqyQJsWLlPxESYLxYH
It basically seems to be copy the correct firmware file (.fmw?) to the usb drive, plug it into the printer, then power it on.
If you try it, I would suggest not jumping directly to the latest firmware, maybe only go 1 or 2 versions past your current version. I'm saying this only becaise I read once that some versions can't be rolled back, so you might have limited attempts at this. You could even try "updating" to the version you already have. It might either reflash it or maybe give a message saying it's the same version. At least that will show if it's checking the usb stick for firmware updates.
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I will go back the US on July 16. I may order some parts while there and bring them back in my suitcase. This will a lot cheaper than having them shipped here. I would like to bring back with me an assortment of parts that I can play around with until I get this sorted out. I am thinking at a minimum I would buy a HD (it has the same firmware rev as my machine here) and a main PCA. I wonder if I should buy a formatter board with a HD already installed. I don't know how common it is that the formatter board fails. This would give me some parts to swap in and out until I get the issue resolved.
The only two things I have not been able to do according the manual is update the firmware and replace the main PCA. I did see that link about updating the firmware already. The USB connection is not a normal type A but the type B used on printers. I could buy an adapter and give it a try.
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I could've sworn we had a regular usb port on the back for direct printing from usb sticks, but I guess not. (I don't have my printers here to check.) Oh well so much for that firmware idea.
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Maybe not: Amazon has USB A to B adapters. That might work.
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Maybe not: Amazon has USB A to B adapters. That might work.
I sincerely doubt it. If the printer doesn't have the regular usb port then it won't have a controller on board to access usb devices, it's just a comms controller. Adapters can't change that.
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OK you are probably correct. I am not that knowledgeable. Do you think buying a new HD only: makes sense?
https://www.lpscomputer.com/collections/designjet-z3200-parts/products/designjet-z3200-hard-disk-drive-q6719-67010
Or should I buy a formatter board with the HD on it?:
https://www.lpscomputer.com/collections/designjet-z3200-parts/products/q6718-67020-designjet-z3200ps-formatter-board-hdd?variant=3248450633754
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I feel like we're overlooking something for the firmware update... Since the Service Manual lists updating the firmware as one of the possible steps, then it must be possible to do so even in that error state.
If the printer is connected to a PC by USB or ethernet, you should be able to access it using the HP Utility or the Embedded Web Server (by IP address) and do the firmware update. What's your PC connection and what does it do when you try to access the printer those ways?
Did you also try replacing the watch battery on the formatter board?
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I did replace the watch battery. I have not connected yet to the printer. I will have to procure a USB type B cable first. I have about 10 of them in the US, and here none. Once I get a cable I can try to see if I can connect. Maybe that will work!
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Or just try an ethernet cable instead. I've never used a USB cable on these printers, too limiting.
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I can give that a try.Thx
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I bought a RJ45 cable and hooked it up to my router and printer. I can see the IP address on the display, but HP utility cannot find it, either using the IP address or a general search. I don't know what else to do without being able to swap parts in and out until I get it to work. With parts below I could at least follow the steps in the manual for resolving this problem. It must be repairable with the correct parts. One way or another I have to get this thing up and running.
I will return to the US on July 16 and I may buy some parts while there and bring them back with me. LPS has virgin HD with the Rev B FW on them. Replacing the HD should solve any FW issues. This will cost something but not as much as junking the printer!
https://www.lpscomputer.com/collections/designjet-z3200-parts/products/designjet-z3200-hard-disk-drive-q6719-67010
I could buy the formatter board with the HD but I don't know if I need the board:
https://www.lpscomputer.com/collections/designjet-z3200-parts/products/q6718-67020-designjet-z3200ps-formatter-board-hdd?variant=3248450633754
Here is the main PCA:
https://www.lpscomputer.com/collections/designjet-z3200-parts/products/q6719-67009-designjet-z3200-rev-b-main-logic-board-24-and-42
I could also buy parts from China but the savings are not much.
Let me know if you think that there is anything else I can try with regards to accessing the firmware, but it seems that until the printer completely initializes that it cannot be accessed.
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What if you plug the Ethernet cable directly into your PC?
Is the IP address on the printer a static IP address or DHCP? I prefer to give it a static IP address so it's always the same. And I use a static IP address that's outside the DHCP range of the router so that it's never fighting with another device for the same IP address. For example if the router uses 198.162.1.100 to 199 to dynamically assign IP addresses to devices by DHCP, then I'll give the printer something like 198.162.1.205.
Once that's set up just open a web browser and enter that IP address and it'll open the printer's Embedded Web Server, which shows a lot of the same things that the HP Utility does (including firmware update).
HP Utility might be tripping up on firewall settings. Make sure it has access to your network.
Also make sure the print driver is working ok. Open Windows Printer Management and in the properties for the printer make sure Bidirectional Comms is enabled. If not and it's unavailable (greyed out) then you probably have one of the later HP universal drivers which are crap. Roll back to an older (V2) driver, those seem to support the printers better.
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You can try Ping command to see if the printer IP address is reachable from the PC.
open a CMD window ( search " CMD" on windows start) and type
ping xxx.xxx.xxx.xxx
where xxx represents the IP address. Your PC must be on the same subnet e.g. 192.168.1.x as the printer. First three numbers must match.
Forgot to say - Last number must be unique for each between 1 and 254
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All good suggestions which I will follow up on.
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I tried to connect my pc directly to the printer via an RJ45 cable but my computer does not have an RJ45 port. Remind me to thank HP. I would need an adapter which i don't have here.
Regarding the ping command; The IP address on my printer is: 10.27.2.205 and the IP address on my laptop is 192.168.1.154. The printer is not even logging onto my network. I cannot ping the printer: Reply from 192.168.1.154: Destination host unreachable. I tried rebooting the router but the IP address at the printer does not change. It seems that the IP settings are stuck on it's network settings from it's previous location. Also I cannot assign an IP address because I cannot get to the main menu.
I wonder if I should I do an EEROM reset?
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to set your PC IP address, Below is for WIN 7 machine i am on at the moment. Yours will be similar.
Go to Network and SHaring Center from Control Panel
Select Change Driver Settings (make sure you are on the correct adapter if using a USB or similar in addition to the existing WIFI adapter)
double click Properties
select IPv4, click on Properties
Uncheck "get IP address automatically" or click on "Use these settings"
TYpe in the desired IP address
Subnet Mask 255.255.255.0
Gateway - Same first three numbers in IP address. Last one should be a 1. This must be unique number. Not same as PC or Printer.
So the match printer's existing subnet set the PC adapter config to
10.27.2.10
Mask to 255.255.255.0
Gateway to 10.27.2.1
To reverse the PC adapter config, just click the "automatically get DHCP settings box. The rest will reset.
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@degrub
That info above is for changing the PC's IP address, not the printer's, so I don't think that'll help him here. Edit: Ok I see now what you mean, putting the PC on the same subnet that the printer might be expecting. Worth a shot. I think I'd try it with the router instead of the PC tho.
@sharadn Yeah I looked at the manual and it looks like these printers don't support direct ethernet connection. I could swear I did it before but I guess it was some other device.
How do you know your printer's assigned IP address is 10.27.2.205? Where did you see it?
Being locked out of the printer's main menu is obviously a colossal PITA because that's where we could check/change its network settings. In addition to its IP setting we also need its Default Gateway setting to point to your router's IP address. It could be pointing to some other gateway address right now that's not on your network.
Maybe USB really is the better option in your case (for now).
Anyhow other network things you could try... In a CMD window on your PC type "arp -a" and it'll list connected devices. At the top you might see if the printer is one of them. (I see both of mine, but I already know their IP addresses.)
Or in your router's management interface (usually in a web browser) look at the DHCP Client List to see if the printer is showing up there with a dynamic IP (tho if it has a manual IP address set instead of DHCP then it probably won't be listed there).
Does the printer show up in the Windows "Devices and Printers" thingy? It should show up there regardless of ethernet vs USB connection. If so then right-click and select Printer Properties, then on the Ports tab click the Configure Port button (assuming it's an ethernet connection). It'll show the network name/IP address of the printer (in my case it shows only the network name "Z3200PS").
Also on that Ports tab make sure "Enable bidirectional support" is checked.
The service manual isn't very clear on exactly what the EEROM Reset does. It says it wipes the accounting info, which would kinda suck because you'd like to know how much usage this printer had before (ofc that assumes it wasn't already wiped previously...). I don't know if it resets the network settings and other printer settings to default or what.
The manual also doesn't say when to do an EEROM Reset -- it doesn't show up as a recommended step for any of the error messages/codes -- so it's even more ambiguous what it's for. But if you're already in "nothing-to-lose" territory then a working printer is probably more valuable than it's old accounting data.
Edit: Could also check in Windows Device Manager to see if the printer shows up somewhere when connected by USB.
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Unfortunately, if the printer OS is not fully bootloaded, there may not be a program listening on the ethernet port other than the driver. So it may not even respond to a ping.
No router required if using static addresses.
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I got the printer IP address from the IO information in the service menu. See the photo. I don't think it is ever getting to the router get a DHCP address. I can try to see what I can see by setting up my computer with on the same subnet mask and so on. Bidirectional is set up in the print driver. I am wondering if a virgin HD might allow me to make some headway here.
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It's frustrating that the service menus let us see the network info but not change them :(
But that's useful info... The printer is looking for the gateway (router) to be at 10.27.0.1. So similar to @debgrub 's suggestion you could reconfigure your router to use that IP.
One option would be to log in to your router and change its network (LAN-side) IP address to 10.27.0.1 subnet 255.255.0.0. Then after rebooting the router, your printer, and your PC, I think that should let the printer find your router, and then the PC to see it (assuming the printer's network interface is actually running, like @debrug wondered). Ofc the change will probably cause all kinds of havoc for all the other devices on your home network so this is just a temporary thing to see if they can communicate and ideally let you access the firmware.
Another option might be to add an advanced routing setting in your router to send any traffic for 10.27.0.1 to your router's current LAN gateway address instead (192.168.0.1 or whatever it is). The advantage would be that it leaves the rest of your network alone so everything else keeps working. I've never done something like that before but maybe someone else can help there with your specific router (mine's an old TP-Link Archer).
Ofc if you can get the router out of the loop entirely and connect ethernet directly to PC like @degrub says should work than that could greatly simply testing.
Does the printer show up at all when connected by USB? Even in the Device Mangler as an unknown device?
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But that's useful info... The printer is looking for the gateway (router) to be at 10.27.0.1. So similar to @debgrub 's suggestion you could reconfigure your router to use that IP.
One option would be to log in to your router and change its network (LAN-side) IP address to 10.27.0.1 subnet 255.255.0.0.
Ok I just tested this ^^^ and it works fine. I set my printer to have the same network addresses shown in your photo. Ofc my PC couldn't find it after that, same problem you have. So in my router I changed the LAN gateway address and subnet mask as above and rebooted the router. Then I could see the printer in a web browser at 10.27.2.205. (I didn't need to reboot either printer or PC.) Then can access the firmware update setting.
FWIW can also access the network settings via browser to point it to the correct router gateway and give it the desired IP address. I'd do that first and then put your router back to what it was before doing any firmware update. They're on the Setup tab and the Networking button is at the right side of the window.
If browser connection isn't working, check that any VPNs etc are disabled on your PC, and maybe disable firewall too just in case.
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More good suggestions to follow up on. I don't have the correct USB adapter to try a direct USB connection
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I have a working Z3200 in the US. I could bring back the main PCA and swap it out to see if it is the problem. I don't think swapping out the HD and/or formatter and print mech boards, is a good idea since these are serial number dependent. Whatever I do I need to keep the one in the US working.
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Then i would not pull the PCA from the working printer. There is always the off chance that whatever damaged components in this printer, that also will take out your good board. Plus no issues from customs in either direction.
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Ok I misunderstood, I thought you mentioned earlier that you already tried using the USB cable connection. Either way, I would focus on getting a USB and/or ethernet connection going first to see if you can update the printer's firmware before replacing any electronic boards/drive.
Note the formatter PCA and its hard drive are the only 2 items that are a matched pair to the printer after they are installed.
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Then i would not pull the PCA from the working printer. There is always the off chance that whatever damaged components in this printer, that also will take out your good board. Plus no issues from customs in either direction.
All very good points! I don't to have two oversize paperweights
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Ok I misunderstood, I thought you mentioned earlier that you already tried using the USB cable connection. Either way, I would focus on getting a USB and/or ethernet connection going first to see if you can update the printer's firmware before replacing any electronic boards/drive.
Note the formatter PCA and its hard drive are the only 2 items that are a matched pair to the printer after they are installed.
See this link to LPS print mech board. It seems to be linked also. Terminology?
https://www.lpscomputer.com/collections/designjet-z3200-parts/products/q6675-60018-designjet-z3200-print-mechanism-board
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See this link to LPS print mech board. It seems to be linked also.
https://www.lpscomputer.com/collections/designjet-z3200-parts/products/q6675-60018-designjet-z3200-print-mechanism-board
I read recently that info is incorrect, the print mech PCA and formatter/drive are not paired (only the formatter PCA and drive are paired).
They can't however both be replaced simultaneously. You must replace one first, completely restart the printer, and then replace the other (order doesn't matter).
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I looked it up in the manual page 2:19: See the screen shot. In the older machines you could actually go in and set the serial number through the service menu, but not on this generation. I am still working to see if I can connect but am running out of time before I travel.
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I looked it up in the manual page 2:19: See the screen shot. In the older machines you could actually go in and set the serial number through the service menu, but not on this generation. I am still working to see if I can connect but am running out of time before I travel.
Yes that's what I meant above, you can't replace the drive and print mech PCA simultaneously, you must do one first then the other.
But it's not required to replace both -- they are not matched pairs.
Only the formatter PCA and drive are matched.
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These printers certainly have their quirks but the good thing is that we can work on them ourselves. If this was an Epson I would be looking to buy a new one!