Luminous Landscape Forum
Site & Board Matters => About This Site => Topic started by: Bob_B on November 30, 2022, 03:51:03 pm
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Just the facts:
On Nov 23rd I received an email noting my subscription to LuLa was up for automatic renewal on Nov. 30th. I promptly sent an email to [email protected] stating I did not want to renew and to stop my subscription. I did not receive a reply; however, in today's email I received an email from my credit card company saying that I had been billed for a renewed subscription. I immediately sent both email and voice phone messages to LuLa customer support requesting to be reimbursed for the fee and to stop my subscription. I have not heard back.
What gives? I realize LuLa isn't the site it used to be, but LuLa is a business - pretty poorly run from what I can see - and that requires better treatment of its customers.
Sorry for the rant, but I am peeved.
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Just the facts:
On Nov 23rd I received an email noting my subscription to LuLa was up for automatic renewal on Nov. 30th. I promptly sent an email to [email protected] stating I did not want to renew and to stop my subscription. I did not receive a reply; however, in today's email I received an email from my credit card company saying that I had been billed for a renewed subscription. I immediately sent both email and voice phone messages to LuLa customer support requesting to be reimbursed for the fee and to stop my subscription. I have not heard back.
What gives? I realize LuLa isn't the site it used to be, but LuLa is a business - pretty poorly run from what I can see - and that requires better treatment of its customers.
Sorry for the rant, but I am peeved.
I am, in fact here, as is Paul our webmaster.
Here is an email that might be a quicker route. I am sorry you had difficulty, and also to see you go. : [email protected]
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Josh, I cancelled mine as well. It's due Dec 2nd so please ensure that I don't get billed. I have to wonder why on earth a customer service email account is being ignored. Even if it's not monitored surely it can be auto forward/copied. Note that I did not use it as the OP did, I just cancelled my subscription in my account.
This is a friendly reminder that your The Luminous Landscape subscription for Yearly Membership will automatically renew on December 2, 2022.
Thanks
Mike
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Why via email!?
There is an option in your account to cancel it there yourself.
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That is what I did but the email I received includes this;
If your billing information has changed, you can update your payment details now. Or if you would like to cancel your subscription, please contact us.
And the email given was [email protected] rather than Paul's.
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Why via email!?
There is an option in your account to cancel it there yourself.
Yes, I am aware of it, but when I tried to use it, I received a message to contact support, the same email I had originally used and received no reply.
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That is what I did but the email I received includes this;
If your billing information has changed, you can update your payment details now. Or if you would like to cancel your subscription, please contact us.
And the email given was [email protected] rather than Paul's.
This above email should also go to Paul we will modify/fix it.
Thanks
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I contacted Paul, and he remedied the situation. Thanks, Josh.
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Great
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That is what I did but the email I received includes this;
If your billing information has changed, you can update your payment details now. Or if you would like to cancel your subscription, please contact us.
And the email given was [email protected] rather than Paul's.
Can someone tell me where on this site I can go to update my payment details? I can't seem to find it.
Thx.
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Can someone tell me where on this site I can go to update my payment details? I can't seem to find it.
Thx.
You have to be on the main Lula page (ie not this Forum page)
Login .. then;
Profile
Subscriptions
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That's what I was looking for. Thx.