Luminous Landscape Forum
Raw & Post Processing, Printing => Printing: Printers, Papers and Inks => Topic started by: hyatts3 on July 02, 2020, 08:45:04 am
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I'm reaching out in hopes that you might be able to help me figure out a relatively recent change I've had when printing from Photoshop. I am running three 44" z3200ps Photo printers on a Mac running OS 10.15.5 using the most recent version of Photoshop.
In the past after I hit print in PS, click print settings, and select Paper/Quality in the drop down menu it would allow me to choose options like quality level: best, enable more passes, and maximum detail. Now those options are gone and replaced simply by a slider that has only two options, speed (slide to the left) or quality (slide to the right). I have updated the drivers, Photoshop (and tested it in both 2019 and 2020 with the same results), the OS, and even uninstalled the drivers and re-installed them. I've also removed the printers and added them back. Still, those options (quality level, enable more passes, maximum detail) are no longer available, they're completely missing. I'm attaching a screenshot for reference.
Any ideas how to get those back?
Thanks in advance for your time and expertise.
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I am on the latest PS version on Mojave on a z3100 - i have no problems...
Maybe it is Catalina- or did it work earlier on on Catalina?
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It may have happened going from 10.15.4 to 10.15.5 but it was working before then. I had some computer issues and in handling it with Apple was required to update.
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Maybe you can try to go back with Time Machine...?
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Unfortunately I don't have a TM backup to go back to. Another detail to add. I keep getting "The software for the printer was installed incorrectly" popping up. I click "repair" and it goes away but then comes back next time I print. I did some digging on this previously and found a lot of people this was happening to. As I saw repeatedly suggested I reset the printing system in System Preferences and added the printers and drivers back in but keep getting the same issue.
I appreciate the help.
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You can make an other user on catalina with permission to handle your machine ; say 'Test'
then login as Test and see if that solves anything.
If it is solved; there is something wrong in the original user map; probably prefererences... i don't know...
about the software being installed incorrectly- i had that message to in an older system;but did not have any problem whatsoever...
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Thanks for the suggestion. I gave it a try but still have the same problem.
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OK i would install a clean system on a different harddisk- start up from it and see if that solves anything...
Install the Catalina version that did work... or go back to Mojave ; if that is not a problem...
At this time i also have some problem with a piece of software... Makes me remember: stay where you are if everything works!... and leave the updates for the ipads/ less important computers...
With 'Big Sur' coming up it will almost certainly give 'Big Problems' ...
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Just got off the phone with a senior tech with Apple. He claimed he could see numerous reports of similar issues and that he thought it was something that would be addressed in a future Catalina update, just couldn't say when.
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Then even about a year after they launched Catalina there is no version that you can call a finished OS - and the next system is already coming up... Apple!
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Well, after doing some more digging I was able to go into System Preferences > Printers & Scanners, then click on the printer, then click Options & Supplies, then check the box for Use Generic Printer Features. Now when I go to print from Photoshop all of those options are again available.
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Good news! happy printing!