Luminous Landscape Forum

Equipment & Techniques => Computers & Peripherals => Topic started by: PeterAit on June 22, 2019, 05:07:31 pm

Title: My Epson V-750 has stopped working
Post by: PeterAit on June 22, 2019, 05:07:31 pm
This scanner has been a reliable workhorse for some 10 years, and all of a sudden it won't work. The Epson Scan program does not see it and then crashes. I have rebooted, reinstalled the driver and program, tried a different USB port, replaced the cable, and sacrificed a chicken, all to no avail. And perhaps most frustrating, I have spent half an hour going in circles on the Epson website looking for a way to contact support. Any ideas?

Thanks.
Title: Re: My Epson V-750 has stopped working
Post by: Eric Myrvaagnes on June 22, 2019, 06:14:20 pm
I just Googled Epson scanner support and soon came to this page:
https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V750-Pro/s/SPT_B11B178061 (http://https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V750-Pro/s/SPT_B11B178061)

Note that one of the links is "Contact us."

Will that help?

After ten years I might be tempted to get a new one. My V800 has been doing nicely for several years.
Title: Re: My Epson V-750 has stopped working
Post by: Alan Klein on June 23, 2019, 12:52:56 am
To contact Epson America, you may write to 3840 Kilroy Airport Way, Long Beach, CA 90806 or call 1-800-463-7766
Title: Re: My Epson V-750 has stopped working
Post by: lhodaniel on June 23, 2019, 03:41:30 am
Just for giggles, you might try a Vuescan trial just to make sure it's the hardware and not some software glitch.

Lloyd
Title: Re: My Epson V-750 has stopped working
Post by: PeterAit on June 24, 2019, 08:54:40 am
Thanks for the responses. FWIW, I installed the software on another computer and the scanner works fine. Needless to say I have removed and reinstalled the software on the problem computer. I'll try to contact Epson.
Title: Re: My Epson V-750 has stopped working
Post by: degrub on June 24, 2019, 10:35:35 am
What operating system ?
if windows, you may have to go manually delete some intermediate files - *twain*.* if the uninstaller/ installer did not. i think,  in the \system32 or \system folders.  If these get corrupted, then nothing works.

there should be a manual uninstall FAQ
Title: Re: My Epson V-750 has stopped working
Post by: PeterAit on June 25, 2019, 08:03:39 am
Once I figured out how to contact them, Epson support responded quickly with a utility program that fixed things, and all is now copacetic. Thanks for y'all's help.
Title: Re: My Epson V-750 has stopped working
Post by: brianrybolt on June 25, 2019, 09:43:14 am
Quote from: PeterAit on June 22, 2019, 05:07:31 pm
This scanner has been a reliable workhorse for some 10 years, and all of a sudden it won't work. The Epson Scan program does not see it and then crashes. I have rebooted, reinstalled the driver and program, tried a different USB port, replaced the cable, and sacrificed a chicken, all to no avail. And perhaps most frustrating, I have spent half an hour going in circles on the Epson website looking for a way to contact support. Any ideas?

Thanks.

Did you eat the chicken?