Luminous Landscape Forum

Raw & Post Processing, Printing => Printing: Printers, Papers and Inks => Topic started by: MT on February 18, 2019, 07:34:01 am

Title: imagePROGRAF PRO-4000 Firmware Ver.2.11
Post by: MT on February 18, 2019, 07:34:01 am
Hey fellow pro 4000 users - did any of you receive notification with possible update to 2.11?

I cant find anything online about it, no changelog or anything. Local and UK support also knows nothing about it.
Title: Re: imagePROGRAF PRO-4000 Firmware Ver.2.11
Post by: I.T. Supplies on February 18, 2019, 11:37:24 am
It would be best to confirm this with Canon since they don't show the new version online at the moment, so it may have rolled out to customer printers before updated the site.

Canon: 800-423-2366
Title: Re: imagePROGRAF PRO-4000 Firmware Ver.2.11
Post by: MT on February 19, 2019, 06:03:10 am
Polish support was kind enough to reply and help with it:

Details (Ver.2.09→Ver.2.11)

1) Modification of remote monitoring service control

Support root certificate update of remote monitoring service.

2) Correction of network setting related failure

 

Under the wired LAN environment where Printer Host Name is set to DNS server via DHCP server, correct the failure that disables setting Printer Host Name which has been set to the printer to the  DNS server.

3) Correction of PDF file printing related failure

 

Correct the failure that causes black printing in a part of an image when printing PDF file from USB flash drive.

4) Correction of the failure that occurs when turning off the PC when connecting with USB cable

 

Correct the failure that infrequently causes printer hang-up when turning off the PC first

when connecting with USB cable.

5) Modification of communication related failure

 

Correct the failure that infrequently fails to collect printer information from driver.

6) Correction of the failure related to nozzle check print

 

Correct the failure that indicates “1” in the nozzle check print, [NINK], in spite of not disabling remaining ink detection.

7) Correction of the failure that causes EC16-2022 error or EC17-2024 error when feeding heavy weight paper

 

Correct the failure that infrequently detects EC16-2022 error (Upper roll drive overload error) or EC17-2024 error (Lower roll drive overload error) inappropriately when feeding heavy weight paper.

8) Correction of IEEE802.1X authentication related failure

 

Correct the authentication failure when setting the maximum number of characters to the authenticated server name.

9) Improvement of failure that disables carriage movement when printing large printing data

Improve the phenomenon that infrequently disables carriage movement when printing large printing data such as the printing data separated by color generated in RIP software.

10) Correction of IPP printing related failure

 

Correct the failure that infrequently disables receiving of print job generated in IPP printing.

11) Correction of the parts counter MS1 management related failure

 

Correct reset failure of the parts counter MS1.

12) Correction of manual registration adjustment related failure in service mode

 

Correct the failure that the patch number is printed in the wrong position when manual registration adjustment pattern is printed on A4 cut sheet in service mode.
Title: Re: imagePROGRAF PRO-4000 Firmware Ver.2.11
Post by: Panagiotis on February 19, 2019, 06:53:40 am
Lot of fixes. Thanks for the update.
Title: Re: imagePROGRAF PRO-4000 Firmware Ver.2.11
Post by: Ryan Mack on February 19, 2019, 10:18:34 am
I upgraded last night and had no issues with my first two prints.