Luminous Landscape Forum

Equipment & Techniques => Computers & Peripherals => Topic started by: smthopr on March 08, 2018, 05:23:55 pm

Title: Windows updated, now photoshop will not print
Post by: smthopr on March 08, 2018, 05:23:55 pm

I get this message (see attached).  I was able to send a test print from the printer setup page, but photoshop always brings this up now.

I updated photoshop, but that did not help.

After clicking on "print", I get the error message, and after that the print options are grey in the menu and don't function.

Any smarter windows people have a suggestion????

Thanks!!!

Title: Re: Windows updated, now photoshop will not print
Post by: armand on March 08, 2018, 05:25:41 pm

Can you see the printer or print from another application?

Title: Re: Windows updated, now photoshop will not print
Post by: smthopr on March 08, 2018, 06:00:07 pm

Quote from: armand on March 08, 2018, 05:25:41 pm

Can you see the printer or print from another application?

from the windows printer control panel, I was able to print a test page that verified that the printer and driver were functioning.  I haven't tried another app yet, but I will when I get home.

Might this be something with Adobe not seeing my account and that it's been paid up?

Title: Re: Windows updated, now photoshop will not print
Post by: digitaldog on March 08, 2018, 06:34:36 pm

Never hurts to delete Photoshop's preferences!

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

Title: Re: Windows updated, now photoshop will not print
Post by: Farmer on March 08, 2018, 09:39:41 pm

Remove and reinstall the printer if clearing Ps prefs doesn't help.  Particularly if this was the Creator's Update to Win 10.

Title: Re: Windows updated, now photoshop will not print
Post by: smthopr on March 09, 2018, 12:21:51 am

Quote from: Farmer on March 08, 2018, 09:39:41 pm

Remove and reinstall the printer if clearing Ps prefs doesn't help.  Particularly if this was the Creator's Update to Win 10.

Yes, Clearing the prefs didn't work... and it is the "creator's update", whatever that means...  I'll try removing and installing the printer...

Thanks.

Title: Re: Windows updated, now photoshop will not print
Post by: smthopr on March 09, 2018, 10:04:19 am

Quote from: Farmer on March 08, 2018, 09:39:41 pm

Remove and reinstall the printer if clearing Ps prefs doesn't help.  Particularly if this was the Creator's Update to Win 10.

removing and reinstalling the printer seems to be working.  thanks Farmer!

Title: Re: Windows updated, now photoshop will not print
Post by: Eric Myrvaagnes on March 09, 2018, 02:50:34 pm

I'm glad you got that sorted.
Really frustrating.

Title: Re: Windows updated, now photoshop will not print
Post by: Farmer on March 10, 2018, 04:35:12 am

The Creator's Update generally has been really good, but I have heard of a few cases where it's screwed with printer drivers - seems you copped that, but glad it's all working now!