Luminous Landscape Forum

Raw & Post Processing, Printing => Adobe Lightroom Q&A => Topic started by: MBehrens on June 06, 2017, 09:52:54 pm

Title: LR CC Losing License
Post by: MBehrens on June 06, 2017, 09:52:54 pm: Since upgrading to the last LR CC release When starting the app from shortcuts on my desktop it will tell me my trial period is expiring, I license it and it tells me to enjoy my experience.. But I am running 6.10.1 not CC (Dehaze is missing, my go to check to determine what I'm running) Help about tells me the same 6.10.1 with CR 9.10.1.

I shutdown and restart LR and I am now running CC 2015.10.1 / CR 9.10.1.

Anyone else having this issue? Its annoying more than anything, it doesn't always prompt for a license, sometimes I'm working and eh.. Dehaze is missing.. I'm running 6.10.1...

- Morey
Title: Re: LR CC Losing License
Post by: Denis de Gannes on June 07, 2017, 06:14:47 am: Lightroom 6.10.1 is functioning as expected. Dehaze is not available outside of the Creative Cloud package.
If you wish to remain in the CC version then make sure you do not Sign Out when you are shutting the application. Use quit Lightroom when you stop using from the Menu bar.
Title: Re: LR CC Losing License
Post by: leuallen on June 07, 2017, 06:33:21 am: My LR is doing the same thing.
Title: Re: LR CC Losing License
Post by: paulster on June 07, 2017, 12:26:17 pm: I've been experiencing this for some time on mine. I just have to log out and log back in to Creative Cloud and then it's fine again.

It is really annoying though.
Title: Re: LR CC Losing License
Post by: Geraldo Garcia on June 07, 2017, 05:20:37 pm: Same here. Not every day, but something like three times a week.
Title: Re: LR CC Losing License
Post by: MBehrens on June 07, 2017, 06:42:28 pm: Didn't happen today when I started.

Denis - I'm not signing out ever. I'll try the File > Exit, I don't see anything labeled "quit Lightroom", but not expecting much difference from this approach.

Does seem to be a thing, not just me. What is the bug submittal page for Adobe? Thought I had a shortcut but it has been a very long time since I've submitted anything.
Google gave me this http://www.adobe.com/products/wishform.html
Eh, that sent me to some Photoshop forum.
Title: Re: LR CC Losing License
Post by: john beardsworth on June 08, 2017, 05:44:23 am: Contact Adobe's customer care https://helpx.adobe.com/ie/contact.html or https://twitter.com/AdobeCare is a good way.
Title: Re: LR CC Losing License
Post by: MBehrens on June 09, 2017, 11:47:37 am: Thanks John. I posted on the Wish Form Forum and Adobe Support has contacted me.
There was a CC App upgrade that came out yesterday. Installed it and have not seen the issue, actually for a while now things have been stable.

I was traveling with my laptop the week before last and LR was crashing a few times during the trip. I wonder if LR crashing causes a corruption in CC that throws me into the standalone version. Does anyone else see a corollary of this issue with LR crashes?
Title: Re: LR CC Losing License
Post by: paulster on June 09, 2017, 11:51:29 am: Quote from: MBehrens on June 09, 2017, 11:47:37 am
I wonder if LR crashing causes a corruption in CC that throws me into the standalone version. Does anyone else see a corollary of this issue with LR crashes?

My Lightroom never crashes (it's slow as molasses, but stable!) and I still periodically get thrown into trial period or standalone version, so I don't think the two are related.
Title: Re: LR CC Losing License
Post by: rdonson on June 09, 2017, 12:06:28 pm: unnamed bug fixes in latest CC
https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html?mv=product&mv2=accc
Title: Re: LR CC Losing License
Post by: MBehrens on June 09, 2017, 08:37:55 pm: I have a support agent assigned, we're waiting for it to happen again. If the CC App 4.1.1.202 upgrade solves it we'll be waiting a while...
Thanks for the feedback on the crash idea and the links.
If we find something I'll be sure to post the info.