Luminous Landscape Forum

Raw & Post Processing, Printing => Capture One Q&A => Topic started by: Hoggy on December 04, 2016, 08:26:45 pm

Title: Re: C1 v10 histograms not showing, in both 'histogram', and 'levels' tools - G7X
Post by: Hoggy on December 04, 2016, 08:26:45 pm: As title says, in C1 v10 trial.. v9 displayed them.. on Win10 AMD A8-3500M APU (w/HD6620G 512MB graphics).

I've tried un/re-installing v10 and renaming the Appdata\local\CaptureOne folder before reinstall, but still no dice.

Has no one else had this problem?
Title: Re: C1 v10 histograms not showing, in both 'histogram', and 'levels' tools - G7X
Post by: Hoggy on December 05, 2016, 01:47:17 am: OK, I seemed to have narrowed down the problem..

The histograms don't show only with Canon G7X files that have been converted to DNG.. For native G7X .CR2 files, the histograms show. However, my other cams that have either been converted to DNG, or native DNG, show the histograms.

The Base Characteristics show "Canon PowerShot G7 X Generic", but no matter what is chosen there, the histograms still don't show.

I think I found a bug..??
Title: Re: C1 v10 histograms not showing, in both 'histogram', and 'levels' tools - G7X
Post by: Bart_van_der_Wolf on December 05, 2016, 03:46:25 am: Quote from: Hoggy on December 05, 2016, 01:47:17 am
I think I found a bug..??

Hi,

Yes, it looks like it. Just report it to PhaseOne service, so they can start working on a fix and others will also be helped.

Cheers,
Bart
Title: Re: C1 v10 histograms not showing, in both 'histogram', and 'levels' tools - G7X
Post by: David Grover / Capture One on December 05, 2016, 06:09:16 am: Quote from: Hoggy on December 05, 2016, 01:47:17 am
OK, I seemed to have narrowed down the problem..

The histograms don't show only with Canon G7X files that have been converted to DNG.. For native G7X .CR2 files, the histograms show. However, my other cams that have either been converted to DNG, or native DNG, show the histograms.

The Base Characteristics show "Canon PowerShot G7 X Generic", but no matter what is chosen there, the histograms still don't show.

I think I found a bug..??

Sounds like its worth reporting.

Probably another reason not to use DNG (joke!!!)
Title: Re: C1 v10 histograms not showing, in both 'histogram', and 'levels' tools - G7X
Post by: Hoggy on December 05, 2016, 09:39:48 pm: Quote from: David Grover / Phase One on December 05, 2016, 06:09:16 am
Probably another reason not to use DNG (joke!!!)

Yep, in this subforum, I was waiting for that one.. :P

EDIT: ok, I reported it, but the form didn't ask for an email address, in case they might need further info.. I did attach one of the converted .CR2's though, so hopefully that should be enough.
Title: Re: C1 v10 histograms not showing, in both 'histogram', and 'levels' tools - G7X
Post by: Bart_van_der_Wolf on December 06, 2016, 03:28:54 am: Quote from: Hoggy on December 05, 2016, 09:39:48 pm
EDIT: ok, I reported it, but the form didn't ask for an email address, in case they might need further info.. I did attach one of the converted .CR2's though, so hopefully that should be enough.

Hi,

You can occasionally check on their website, under "My Pages" and check your support cases. You should have an email registered at their site, it was used to purchase and send you the license details, and an invoice. But emails can get caught in Spam-filters, so I usually check both.

Cheers,
Bart