Luminous Landscape Forum

Raw & Post Processing, Printing => Capture One Q&A => Topic started by: fstop6420 on October 05, 2016, 06:18:30 pm

Title: unable to open 9.3
Post by: fstop6420 on October 05, 2016, 06:18:30 pm

I downloaded 9.3 and since that time C1 will not open correctly I get the splash screen and the invitation to receive inspiration and then the scrfeen goes to my desktop I have tired to uninstall C1 and re install it to no avail I tried to uninstall it and obtain 9.2 but was unable to obtain 9.2  Any ideas where else I can go?

Thanks
Roger Lieberman

Title: Re: unable to open 9.3
Post by: E.J. Peiker on October 05, 2016, 07:55:11 pm

It is likely 9.2 is in your Downloads folder if you had previously installed 9.2.

Title: Re: unable to open 9.3
Post by: Paul2660 on October 05, 2016, 08:55:35 pm

Phase one keeps the older releases on their site. It's not readily available but you will find the old versions on 9. But I also bet you still have 9.2 in your downloads.

Paul C

Title: Re: unable to open 9.3
Post by: Bart_van_der_Wolf on October 06, 2016, 04:19:09 am

Quote from: Paul2660 on October 05, 2016, 08:55:35 pm

Phase one keeps the older releases on their site.

Yes, the software archive is accessible from the bottom of their download page, the current link is here (https://www.phaseone.com/en/Download/Software-Archive.aspx).

Cheers,
Bart

Title: Re: unable to open 9.3
Post by: fstop6420 on October 06, 2016, 12:56:03 pm

Thanks for all the suggestions  It is interesting that when I look at the downloads history I do not find and evidence of either 9.3 or 9.2 (either as capture one or phase on)
Does this info help reso;ve the issue?

Title: Re: unable to open 9.3
Post by: fstop6420 on October 06, 2016, 01:49:43 pm

Thanks for all the assistance I was able to delete 9.3 and then re installing 9.21 and the problem is solved  It is unfortunate that there is not a simple way to communicate to Phaseone about this type of problem  Adobe has a simple method of communicating problems

Title: Re: unable to open 9.3
Post by: Paul2660 on October 06, 2016, 01:56:45 pm

This is a strange problem indeed.

BTW it's actually pretty straight forward to open a support case with P1.

Just go to their site. Under support open a new case. You will have to register if not already.

They will respond usually in less than 24 hours.

When they respond you will get an email.

Paul C

Title: Re: unable to open 9.3
Post by: Doug Peterson on October 06, 2016, 02:23:05 pm

Quote from: [email protected] on October 06, 2016, 01:49:43 pm

Thanks for all the assistance I was able to delete 9.3 and then re installing 9.21 and the problem is solved  It is unfortunate that there is not a simple way to communicate to Phaseone about this type of problem  Adobe has a simple method of communicating problems

Assuming you bought C1 from a dealer (which is usually less expensive anyway, e.g. our discount (https://digitaltransitions.com/product-category/capture-one/)) then you have two great options:
- Support case online with Phase One
- Direct call/email/visit/text to your Phase One dealer

This seems to me to be much better than Adobe's available support options.