Luminous Landscape Forum

Site & Board Matters => About This Site => Topic started by: paulbk on December 01, 2015, 12:43:25 pm

Title: Membership Renewal Policy?
Post by: paulbk on December 01, 2015, 12:43:25 pm: Please point me to the membership renewal policy. Or respond to the following:
1) I do not like "auto-renewal" anything, where my subscription is automatically renewed and credit card is billed without my action. It's both convenient and irresponsible. (Your estate is stuck with a big mess of cancellations. I've been there.) That said..
2) Will LL $12/yr membership auto-renew? Or..
3) Will I get 30 day notice 'ping' by email to renew my membership? (very much preferred!) And, if I do not renew, my membership is canceled.

Respectfully,
Title: Re: Membership Renewal Policy?
Post by: Kevin Raber on December 01, 2015, 01:00:31 pm: Paul,
We tried to put an option on signing up to use a check box to uncheck auto renew. Unfortunately (at least for now) the membership software we use didn't allow that. To turn off auto renew you can go to you account details and you'll see a button next to your payments that will allow you to turn it off. And, yes 30 days before renewal you'll get a notice. We will try to refine things as we move forward. Hope that helps.
Title: Re: Membership Renewal Policy?
Post by: paulbk on December 01, 2015, 01:20:20 pm: Re: "To turn off auto renew you can go to you account details and you'll see a button next to your payments that will allow you to turn it off. And, yes 30 days before renewal you'll get a notice. We will try to refine things as we move forward."

Thanks Kevin.
fyi.. Luminous Landscape has taught me everything I know, or don't know, about photography. The thing I like best about photography is the learning is endless.
Title: Re: Membership Renewal Policy?
Post by: E.J. Peiker on December 01, 2015, 02:32:05 pm: Where is that button Kevin?
Title: Re: Membership Renewal Policy?
Post by: paulbk on December 01, 2015, 02:51:05 pm: E.J. After you signup, mouse your UserName (see top of header, right side), select [Account Details] > [Purchases]
You will see button next to your recent membership entry: Do Not Autorenew
Title: Re: Membership Renewal Policy?
Post by: E.J. Peiker on December 01, 2015, 02:57:04 pm: Hi Paul, I have signed up and paid and followed your instructions and there is no Do Not Autorenew button:
Title: Re: Membership Renewal Policy?
Post by: paulbk on December 01, 2015, 03:02:13 pm: There was a [do not autorenew] button there after I signed up. After I clicked it, the button went away and I got an email confirming that I cancelled my subscription renewal.
That's all I can say.
Title: Re: Membership Renewal Policy?
Post by: Kevin Raber on December 01, 2015, 03:03:35 pm: Stripe sometimes takes a while to process payments. Once your payment is processed the button will show up. Check bak in 24 hours.
Title: Re: Membership Renewal Policy?
Post by: E.J. Peiker on December 01, 2015, 03:05:17 pm: Thanks Kevin!
Title: Re: Membership Renewal Policy?
Post by: David Mantripp on December 01, 2015, 05:13:09 pm: Is it going to auto-renew free subscriptions for video buyers - Hope so! ) ;D
Title: Re: Membership Renewal Policy?
Post by: adias on December 01, 2015, 08:32:25 pm: Something is broken. I signed up yesterday and had full access. My CC was charged. This afternoon I am blocked from accessing the site and my subscription page states inactive... It looks like a database error.
Title: Re: Membership Renewal Policy?
Post by: Kevin Raber on December 01, 2015, 08:48:25 pm: Adias, happened to me too. Seems that the first people that signed are having problem. We believe the CC was not hooked into the membership site correctly. We'll be fixing it. Should be good by tomorrow if not sooner.
Title: Re: Membership Renewal Policy?
Post by: adias on December 01, 2015, 09:32:11 pm: Quote from: Kevin Raber on December 01, 2015, 08:48:25 pm
Adias, happened to me too. Seems that the first people that signed are having problem. We believe the CC was not hooked into the membership site correctly. We'll be fixing it. Should be good by tomorrow if not sooner.

Early days gremlins. Thanks!
Title: Re: Membership Renewal Policy?
Post by: E.J. Peiker on December 02, 2015, 08:30:25 am: A day later and still no button for opting out of auto-renewal... Still get the same screen I posted yesterday.