You should now be able to get back into the driver.
N.B. HP support F***ING SUCKS. I reported this exact issue to them and got back a total jerkoff answer about how they don't support Microsoft Explorer bugs and I should consult some stale microsoft KB article about Win 2K -- or just go ahead and delete and reinstall the driver, because, you know, that always fixes bugs.[a href=\"index.php?act=findpost&pid=108743\"][{POST_SNAPBACK}][/a]
SEAN'S ASSESSMENT OF HP TECH SUPPORT IS ABSOLUTELY CORRECT
I RECEIVED SIMILAR INCREDIBLY INSULTING TREATMENT FROM AN HP TECH SUPPORT SUPERVISOR
I called the supervisor back to do him a FAVOR and to explain what I disovered with regards to installing the software. (see my other thread on that subject)
The SUPERVISOR told me that HP has no obligation to discuss issues related to Windows, the operating system, or the registry. I responded that the registry issues (again, see my posting on this) are REPORTED ON THE HP WEB SITE -- THAT IS WHERE I GOT THE IDEA FROM.
No matter whether it is on the web site or not, HP tech support would not tell a customer that according to the supervisor, and is under no obligation to do so.
READ THE ABOVE AGAIN. That constitutes about the most irrational and just plain stupid position that any tech support team could take with regard to software. That HP tech support has no obligation or responsibility to talk about or deal with how our software interacts with the operating system.
I then explained that I thought Norton was the problem. He responded that they already told me that. No, I explained, you only asked me to turn off anti-virus software.
I was trying to be helpful and tell him that the issue might have been Norton UTILITIES and that I don't even have Norton antivirus or firewall installed. (I use Zone Alarm.) No matter, he wasn't interested in the slightest.
The entire behavior and approach was insulting, rude, non-responsive and some of the worst tech support I have ever received.
If anyone from HP is reading this, you can email me privately, and I will be more than happy to provide the name of the supervisor in question.
Finally, the following day I received a call from tech support for the APS software. The difference was night and day. As I also reported in the APS thread, that person was courteous, helpful, and called me back twice.
The irony is that according to Robert (Panascape) he provided incorrect information. But at least he wasn't a rude jerk.
P.S. Thanks very much to Sean and others for info on how to delete all the dumb page sizes included in the HP driver, so we don't have to scroll down through all of that each and every time.