Hello,
it is unbelievable -
at 25th of Feb.'15 I uploaded all required documents for transferring PhotoShop licenses to a new user. At 26th of Feb.'15 Adobe suport confirmed to me that all documents are complete and they forwarded all to a different department to start the actual process.
Up to now, more than 8 weeks after all documents were completed and uploaded, the actual tranfer of the licenses has not been finished, nor have I recieved any information on that it is really in progress.
I called Adobe support again, and the only thing they couls tell me was that everything is uploaded to a different devision and it sometimes could take a little more time. Additionally, I was warned to add any remarks or questions to the ticket, cause when doing so, the whole process will be resetted and will start from it's beginning.
I cannot believe that a modern company like Adobe needs that much time for such a standard-process which I think takes place several times.
Robert