Repairs to Phase one DB

[drcahmss]

I have a P45+ digital back which has developed a rater intermittent flash sync. This has happened just through wear and tear as it has shot around 46000 captures.
Do I have to send it back to Denmark for repair or would my local camera repairer do this.
Also does anyone have an Idea of the cost of such a repair especially if sent to Denmark.

Would be grateful of any thoughts or experiences on repairs to Phase one backs.

[Ken Doo]

46,000 captures is nothing on a MFDB.

I wouldn't trust anyone but Phase on a MFDB repair.  Best bet is to check in with a dealer and they can coordinate the repair and estimate of cost with Denmark.

ken

[drcahmss]

Many thanks Ken

Anyone else got views?

[Paul2660]

I would also tend to agree, only Phase One can repair it, or should.

You can expect around a 600.00 cost of inspection, which may or may not cover the repair if it's a minor issue.  If it' a controller card, upwards of 2.5K, and a port 1K or so. 

Phase does a very though job on repairs.  Your bigger issue is getting through to them, you pretty much have to send the back in via a dealer.  Phase has a Millville NY office, and you can try them, but the dealer route is they way they tend to prefer communications, you--dealer--phase.

You can always open a ticket on their site for hardware also, but not sure how they would get the back shipped out.  More than likely it will need to go to Denmark.

Paul

[drcahmss]

Many thanks Paul,

I did think that sending it back to Phase was the best option.

I am in the UK so will use one of the dealers here.

[sbernthal]

Sending it to Denmark is the only option.
But be preared for a repair price $1000-$2500 - they don't play.

[Chris Valites]

Hello,

We actually have a service repair kit for faulty PC sync ports on our website. If it's just a loose port, you might want to try this: https://www.digitalback.com/product/flash-sync-repair-toolkit-for-p-backs/

If it's a broken circuit internally, though, it'd need to go back to Phase One in Denmark with a $600 service check plus whatever the estimate of the repair itself would be.

In talking with my fellow techs, we honestly see that 9 times out of 10 this kit fixes complaints of an intermittent connection, so I highly recommend it as your first step.

[ErikKaffehr]

Hi,

Very little information in your link, would you mind to share a bit more?

Another point. On the P45+ there are at least three connectors to connect a PC sync cable. Have you tried all of those? Also, I have not at all been impressed by the fit and quality of the P45 sync cables. Mine got much more healthy after cutting aways a lot of rubber coating with a good knife.

Best regards
Erik

Hello,

We actually have a service repair kit for faulty PC sync ports on our website. If it's just a loose port, you might want to try this: https://www.digitalback.com/product/flash-sync-repair-toolkit-for-p-backs/

If it's a broken circuit internally, though, it'd need to go back to Phase One in Denmark with a $600 service check plus whatever the estimate of the repair itself would be.

In talking with my fellow techs, we honestly see that 9 times out of 10 this kit fixes complaints of an intermittent connection, so I highly recommend it as your first step.

[Chris Valites]

You effectively use the tool to unscrew the PC sync terminal on the P+ back, then you use one of the included 5 PC syncs with the tool to get screwed back in. It's pretty easy to use when you get it out of the package.

[ErikKaffehr]

Thanks! Great feature!

Erik

You effectively use the tool to unscrew the PC sync terminal on the P+ back, then you use one of the included 5 PC syncs with the tool to get screwed back in. It's pretty easy to use when you get it out of the package.