Hello,
you don't believe what happened today :
Because I have a subscription for the cloudversion of PhotoShop and Lightroom, I decided to sell my last PhotoShop update CS6. I found a customer who already owns PhotoShop CS5 full version so, as I thought, all prerequisites are applied.
I found the process of transfering licenses by Adobe. First you will have to open a ticket, then fill some documents, send them to Adobe and within 2 or 3 weeks, the license has been transferred officially. That what I thought, but it became completely different.
I called Adobe support and the guy explained to me that it is impossible to sell an update version !
The only way to sell it is to sell the complete series of Adobe PhotoShop updates I own back to PhotoShop 6 which was my initial full prodruct. I ansered that my customer already owns a full product. The supported checked my customer's Adobe account and found that he already owns CS5, but, nevertheless, it is impossible to sell just the update. I received the advice that I should sell all my PS products by filling just 3 forms, then ask my customer to resell all products up to CS6 back to me, surely again by filling several forms and opening another ticket at support.
Really strange is, that when yo ead the prerequisites of Adobe about selling software, you will not find any information that it is not possible to sell updates. The supported of Adobe confirmed to me that this is just an internal advice of the administration of Adobe which cannot be found in any of their documents.
Adobe, what in hell are you doing with your customer !
Robert
