Ink expired in Z3100

[Mark Lindquist]

Not do fast.
The buggy old lady still continues its pranks.
It printed just one (1) sheet, then reverted to normal : please insert a roll (when a sheet is already in, recognized,
identified, engaged, etc.
I suspect budding Alzheimer. I'll call a neuro.  

PS : If I get you well, I'll do have to restart after each print. So, let me count : 12 minutes for an average A 3 print, plus 12 min. for an average
unplug/restart routine. Meaning 24 min. by print sheet. I'll need to live at least 278 years. Good news, thanks to the Z series, you become almost
immortal. 

Not do fast?  Who are you, Mr. Miagi?  Not do fast Daniel san....  :-|

There is still a glitch.  The HP tech may have installed the switch backwards, or there is a problem with the board where the switch plugs in, or he did not do a complete calibration, or 1 of 100 possible things that could be wrong.

CALL HP - get them back.

Meanwhile at least you can eek out some prints.

Get them back.  It is now their problem to fix.

Good luck--

[canto]

Not do fast?  Who are you, Mr. Miagi?  Not do fast Daniel san....  :-|

There is still a glitch.  The HP tech may have installed the switch backwards, or there is a problem with the board where the switch plugs in, or he did not do a complete calibration, or 1 of 100 possible things that could be wrong.

CALL HP - get them back.

Meanwhile at least you can eek out some prints.

Get them back.  It is now their problem to fix.

Good luck--

I called them back.
I suspect this machine will never go right with these drivers for Mac.

[Phil Indeblanc]

You should offer them to buy back for a 3200ps upgrade. See what they say.

[Mark Lindquist]

I called them back.
I suspect this machine will never go right with these drivers for Mac.

Here is what I did, in case it might help you.

I got a program called VMWare, and I loaded Windows 8.1 pro on it running virtually on my Mac.
Since I use CC on my mac, and you can use it on two installs, I loaded the virtual windows 8.1 Pro with pscc 2014, and lightroom.  But most importantly, I bought Qimage ultimate (which only runs on Windows) and I print exclusively out of Qimage now on my virtuak windows machine.

I edit everything on my Mac Pro Tower and print everything through Qimage.

That is one suggestion - one possibility.

I think Phil's idea would be best, if HP will do it.  You could always complain that the machine is not performing after numerous service calls and you want it replaced.

I would suggest that you uninstall and reinstall the drivers, and see if that helps.  Sometimes after a repair or several repairs, it can make a difference.

I will say that the features and interface through Widows Pro 8.1 are much improved and the GUI is superior to the Mac controls.  HP Utility is excellent through Windows.

These are several suggestions offered in the spirit of sincerely attempting to help you.

Perhaps one of the suggestions might help.

[canto]

Work under Windows is out of question.
HP keeps sending another tech (here now) who works on  PC only and doesn't know nothing about Macs.
Now they say : if we can print from our PC, it's a Mac problem. If it's a Mac problem, bye-bye.
Funny guys…

[Mark Lindquist]

Tell them it's their problem because it's their software.  I would raise a stink about it.

[canto]

Tell them it's their problem because it's their software.  I would raise a stink about it.

And call my lawyer.
HP France is notoriously infamous about warranties and repairs. Cutting expenses. I had a 2 months fight
with them when machine was new and imported from England : they refuse to apply the European 2 years
warranty because it was not bought in France. Funny guys, as I said.
Now it's Apple fault… "Sir, Apple is a closed system, they gave us scarse information to write out software,;
reasion why our Apple drivers stink. Just call Tim Cook." That's what HP engineer just said to me.
 

[Mark Lindquist]

This specific issue is not a software problem, I believe there's still a sensor or board problem.

[canto]

This specific issue is not a software problem, I believe there's still a sensor or board problem.

Right. HP tech comes back tomorrow and changes board (again : it's been  changed already for a new last october).
He was convinced it was a software problem from the Mac, then he saw that the Mac had a perfect communication with
printer both in USB and, yes, finally, LAN.
News : printer is recognized on LAN, but still never prints.

[Mark Lindquist]

Ooooooh - that's the formatter board.  It stores the firmware.  Should be intyeresting to see what happens.

I would think it would be cheaper for them to upgrade you to a new Z3200ps, then to keep sending techs out who can't figure it out.

[canto]

Ooooooh - that's the formatter board.  It stores the firmware.  Should be intyeresting to see what happens.

I would think it would be cheaper for them to upgrade you to a new Z3200ps, then to keep sending techs out who can't figure it out.

Following your advice, I hinted to Apple who upgraded my iMac last year after 3 visits on Apple Care and still problems.
After 3 visits, Apple has a replacement policy. Which I used.
HP supervisor said he would talk to his hierarchy about "a solution".
Except that I'm not intent to fork 2 grands plus yet in some kind of trade. After all, my Z is 6 years old but has less than 1500 prints
under the belt.

[Phil Indeblanc]

After all, my Z is 6 years old but has less than 1500 prints
under the belt.

Is that the original belt or replaced ;-)
I couldn't resist!

2 grand now for a trade is 1grand less out of contract. New printer longer life, etc...
It does suck to be in such a position, and companies like this really hurt the small to medium business, let alone the fine artist. Keep us posted.

[canto]

Ooooooh - that's the formatter board.  It stores the firmware.  Should be intyeresting to see what happens.

I would think it would be cheaper for them to upgrade you to a new Z3200ps, then to keep sending techs out who can't figure it out.

HP tech hinted to the MB, then to another board which higher up, on the left side, in a metal box. This one apparently
is related to LAN and USB connections.
What is the formatter board and where is it located ? I could ask the tech to change it too.

[Mark Lindquist]

See if you can get them to change out all these:

Q5669-60175 - Processor, System or Circuit Board: Z3100 Formatter TR12-TR_
Q6675-67801-  Print mechanism PC board - Controls the funtion of the print mechanism
Q5669-60682 - Processor, System or Circuit Board: Carriage : Carriage PC board (PCA) - Located below the carriage cover
Q6677-67014 - Processor, System or Circuit Board: Z3100/Z2100 Main PCA Sv
Q6677-67012 - Power Supply or Adapter
CR647-67023 - MSG Signed Encoder Analog PC Board
Q5669-67068 - Media Sensor SVC
CR647-67024 - T1100/610 Line Sensor SV
Q5669-60703 - Sensor : Encoder sensor assembly
Q5669-67807 - Solenoid : Pen to paper space (PPS) solenoid
Q6677-67012 - Power Supply SV

EDIT:  Go through your HPZ3100 Service Manual and look where these things are located.
It would help if you did some of your own work instead of asking others to do it for you.

By now, you should have a service manual downloaded or at least in an easy to access place on your computer to refer to.

[canto]

I think they already changed these :

Q5669-60175 - Processor, System or Circuit Board: Z3100 Formatter TR12-TR_
Q6675-67801- Print mechanism PC board - Controls the funtion of the print mechanism
Q5669-60682 - Processor, System or Circuit Board: Carriage : Carriage PC board (PCA) - Located below the carriage cover
Q6677-67014 - Processor, System or Circuit Board: Z3100/Z2100 Main PCA Sv
Q6677-67012 - Power Supply or Adapter
CR647-67023 - MSG Signed Encoder Analog PC Board
Q5669-67068 - Media Sensor SVC
CR647-67024 - T1100/610 Line Sensor SV
Q5669-60703 - Sensor : Encoder sensor assembly
Q5669-67807 - Solenoid : Pen to paper space (PPS) solenoid
Q6677-67012 - Power Supply SV

[canto]

See if you can get them to change out all these:

Q5669-60175 - Processor, System or Circuit Board: Z3100 Formatter TR12-TR_
Q6675-67801-  Print mechanism PC board - Controls the funtion of the print mechanism
Q5669-60682 - Processor, System or Circuit Board: Carriage : Carriage PC board (PCA) - Located below the carriage cover
Q6677-67014 - Processor, System or Circuit Board: Z3100/Z2100 Main PCA Sv
Q6677-67012 - Power Supply or Adapter
CR647-67023 - MSG Signed Encoder Analog PC Board
Q5669-67068 - Media Sensor SVC
CR647-67024 - T1100/610 Line Sensor SV
Q5669-60703 - Sensor : Encoder sensor assembly
Q5669-67807 - Solenoid : Pen to paper space (PPS) solenoid
Q6677-67012 - Power Supply SV

EDIT:  Go through your HPZ3100 Service Manual and look where these things are located.
It would help if you did some of your own work instead of asking others to do it for you.

By now, you should have a service manual downloaded or at least in an easy to access place on your computer to refer to.

That's my limit and I won't cross : I'm not a HP tech myself. 

[Mark Lindquist]

That's my limit and I won't cross : I'm not a HP tech myself. 

I meant research.  In this case work=research.

It would hep if you did your own research to answer many of your questions.

There are illustrations in the manual that make things clear.

But if you like the sand, stay there then, I guess  :-)

[canto]

I meant research.  In this case work=research.

It would hep if you did your own research to answer many of your questions.

There are illustrations in the manual that make things clear.

But if you like the sand, stay there then, I guess  :-)

Well, I'm busy full time from 6 a.m to 11 p.m. 6/7, so I really have no time for that kind of research.   

[Mark Lindquist]

Well, I'm busy full time from 6 a.m to 11 p.m. 6/7, so I really have no time for that kind of research.  

I see.  So you just ask others who are also busy to do the research or answer your questions.

I've taken a lot of my time to help you.  I work too.

You ask a lot of questions, such as "where is it located", what does it do?  "What are the...."

Here is an example of what you are asking:

HP tech hinted to the MB, then to another board which higher up, on the left side, in a metal box. This one apparently
is related to LAN and USB connections.
What is the formatter board and where is it located ? I could ask the tech to change it too.

We all work Kantx - you're not the only one.

[canto]

In life, we all ask a lot of questions. Some can reply to it, others cannot.
I don't mind if you cannot reply, by lack of time. So please don't mind if
I don't find time to know how that machine works.
Again, I drive my car, I don't maintain it.

Sometimes, people ask things to me, and I can easily reply because of my experience,
without wasting time in complicated research.
So I don't see why others could not reply if they readily have some answers for me.