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Author Topic: Ink expired in Z3100  (Read 8532 times)

kantx

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Ink expired in Z3100
« on: January 10, 2015, 08:18:15 AM »

Now another annoying problem.
9 of my 12 cartridges are noted as Expired when they are NOT.
I replaced all cartridges last october.
And printer refuses to print : Sending date to printer takes ages and progress bar is stuck.
Last prints I made, printing took 2 minutes for a 30 cm x 40 cm job.
Now it's stuckÖ
A nightmare.
What can I do ?


Update
Now it seems ICC profile for that HP Semi Gloss Contract paper is obsolete. I used it 3 weeks ago !!!
I bloody tried to update it but access to HP source through HP utility is impossible.
Really getting MAD with this.
« Last Edit: January 10, 2015, 01:59:45 PM by kantx »
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Mark Lindquist

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Re: Ink expired in Z3100
« Reply #1 on: January 10, 2015, 10:11:47 AM »

First, try shutting printer down from front panel.  Turn off toggle switch in back of machine.  Unplu the power cord and keep it unplugged for 60 seconds.  Plug it back in.  Turn toggle switch to on and wait for printer to power back on.  See if any change.

If no change, shut down again.  Pull all the ink cartridges out.  Restart.  Printer will ask for inks.  One by one, reinstall ink cartridges.  Printer may say cartridge is expired.  Answer questions on front panel - agree-- and continue to next cartridge.  Do this until all are installed.  

Run a full head cleaning and print out a diagnostic image.  Check to see printheads are working correctly, then send another print.  See how that goes.

To access software and drivers on HP, go here:

HP Z3100 Drivers


BTW - your cartridges may be expired.  Check the expiration dates.  If after checking and reinstalling, and you are poositive they are not expired but printer says they are, if you have proof of purchase, call HP and tell them.  They may replace them after running you through some hoops. 
« Last Edit: January 10, 2015, 10:27:39 AM by Mark Lindquist »
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chez

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Re: Ink expired in Z3100
« Reply #2 on: January 10, 2015, 01:07:37 PM »

I use expired inks on my Z3100 without any issue. I'm told they are expired, but the printer still uses them just fine. Never noticed any deternental affects using expired inks.
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Mark Lindquist

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Re: Ink expired in Z3100
« Reply #3 on: January 10, 2015, 01:39:33 PM »

Yeah, as long as your printer is out of warranty - no problem. 
If it's under a service contract, then it's an issue with HP.  But yeah - no sweat.

kantx

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Re: Ink expired in Z3100
« Reply #4 on: January 10, 2015, 01:58:21 PM »

All printheads are brand new (1 month old), HP models bought from Amazon.com
Cartridges too, except 2.
Machine has been totally overhauled by HP maintenance in october. New printing cart, new motherboard, new many other things.
Printing test after overhaul were perfect.
So what gives ???
I downloaded new raster (oct 2014) which has a deactivation feature for expiration control.
Now this is solved.

I made a printing test from Printer Utility, testing printheads and colours : perfect, not a single error.

What is not solved is the ICC profile matter. I use HP Semi Gloss Contract paper which profile was perfectly recognized 1 month ago.
Now printing job remains indefinitely stuck. So I checked list of profiles from Print Utility. It says this profile for HP Semi Gloss Contract paper is obsolete !!!
It's selected on printer screen command under the "Paper" item.
So I tried to download a "new" ICC profile for it from printer utility. It says access to the HP server is impossible.
NightmareÖ  :'(
« Last Edit: January 10, 2015, 02:21:28 PM by kantx »
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Phil Indeblanc

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Re: Ink expired in Z3100
« Reply #5 on: January 10, 2015, 02:14:50 PM »

What firmware do you have installed?

Is your ICC issue just after re-profiling? Did you try and see if profiling will clear it, or calibrate as a new paper/custom?
I'm new to this z32 printer, but have had my share of interactions with it and earlier models that seam to have the same "sw mentality approach" to the machines.
I wonder if you could delete it and recal to have a fresh file?

These above are just what I can think of to try and be helpful. Don't mind me if you already tried these things....
But firmware can often have a role in these issues.
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kantx

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Re: Ink expired in Z3100
« Reply #6 on: January 10, 2015, 02:22:40 PM »

What firmware do you have installed?

Is your ICC issue just after re-profiling? Did you try and see if profiling will clear it, or calibrate as a new paper/custom?
I'm new to this z32 printer, but have had my share of interactions with it and earlier models that seam to have the same "sw mentality approach" to the machines.
I wonder if you could delete it and recal to have a fresh file?

These above are just what I can think of to try and be helpful. Don't mind me if you already tried these things....
But firmware can often have a role in these issues.
No : profile issue was before and after. I installed raster and printer utility dated from oct.2014 from HP website.
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Phil Indeblanc

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Re: Ink expired in Z3100
« Reply #7 on: January 10, 2015, 02:32:02 PM »

what rip is this?
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Mark Lindquist

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Re: Ink expired in Z3100
« Reply #8 on: January 10, 2015, 02:49:22 PM »

What OS are you using?  Mac or Windows and which version?

Mark Lindquist

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Re: Ink expired in Z3100
« Reply #9 on: January 10, 2015, 02:55:29 PM »

what rip is this?

He's talking about the raster driver from HP, Phil

Mark Lindquist

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Re: Ink expired in Z3100
« Reply #10 on: January 10, 2015, 03:00:35 PM »

All printheads are brand new (1 month old), HP models bought from Amazon.com
Cartridges too, except 2.
Machine has been totally overhauled by HP maintenance in october. New printing cart, new motherboard, new many other things.
Printing test after overhaul were perfect.
So what gives ???
I downloaded new raster (oct 2014) which has a deactivation feature for expiration control.
Now this is solved.

I made a printing test from Printer Utility, testing printheads and colours : perfect, not a single error.

What is not solved is the ICC profile matter. I use HP Semi Gloss Contract paper which profile was perfectly recognized 1 month ago.
Now printing job remains indefinitely stuck. So I checked list of profiles from Print Utility. It says this profile for HP Semi Gloss Contract paper is obsolete !!!
It's selected on printer screen command under the "Paper" item.
So I tried to download a "new" ICC profile for it from printer utility. It says access to the HP server is impossible.
NightmareÖ  :'(

Click on the paper in color center and look at the drop down menu items below - there might be a revert setting.  
Try exporting the paper preset from the drop down menu.  Export it to a file.  Then import it back in - it will go into "Additional Papers"
If you have to redo the calibration and make a new profile from the original, it's not all that bad is it?  Or are you saying it won't let you?

Let me know if you're using Mac or Windows and what version.  They are different, and I speak both.  It's all solveable.  Take it easy....
« Last Edit: January 10, 2015, 03:24:28 PM by Mark Lindquist »
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kantx

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Re: Ink expired in Z3100
« Reply #11 on: January 10, 2015, 03:54:27 PM »

Mark,
I'm on a Mac - Yosemite.

I exported. Now I have a Profile ICC : HP designjet Z3100, HP Professional Semi-Gloss etc.
Now I have tried to import it again : it says profile is defective and cannot import it.
I'm gonna throw the bloody thing through the window.

Update
Now I tried something else : I exported not the ICC profile, but the entire drop down menu from Semi gloss.
It did import something and it's now rebooting.

Problem is I double checked : every ICC of the list is "obsolete" or "recommanded". Why should export/import/recalibrate for every profile.
This is maddening

Update
I loaded roll when it asked for it. It says it loads roll, then that I should "Load roll from rear slot". But it's already loaded !!!
Then it says it's too far from blue line (but it never advanced paper), so I should lift lever to cancel loading.)
I redid the whole process 3 times.
« Last Edit: January 10, 2015, 04:13:22 PM by kantx »
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namartinnz

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Re: Ink expired in Z3100
« Reply #12 on: January 10, 2015, 04:16:35 PM »

Generally you just need to do a calibration print of the profile to renew it - you can do this thru the printer if not color center. I don't bother doing too often - the printer runs fine as it is.

Sometimes if is too far from the blue line it's overlapping to the right and will say the same message.

kantx

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Re: Ink expired in Z3100
« Reply #13 on: January 10, 2015, 04:18:33 PM »

Generally you just need to do a calibration print of the profile to renew it - you can do this thru the printer if not color center. I don't bother doing too often - the printer runs fine as it is.

Sometimes if is too far from the blue line it's overlapping to the right and will say the same message.

It's not overlapping : it's not even skewed.
And it redid this 3 times. It's impossible.
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Mark Lindquist

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Re: Ink expired in Z3100
« Reply #14 on: January 10, 2015, 04:26:51 PM »

Mark,
I'm on a Mac - Yosemite.

I exported. Now I have a Profile ICC : HP designjet Z3100, HP Professional Semi-Gloss etc.
Now I have tried to import it again : it says profile is defective and cannot import it.
I'm gonna throw the bloody thing through the window.

Update
Now I tried something else : I exported not the ICC profile, but the entire drop down menu from Semi gloss.
It did import something and it's now rebooting.

Problem is I double checked : every ICC of the list is "obsolete" or "recommanded". Why should export/import/recalibrate for every profile.
This is maddening

Update
I loaded roll when it asked for it. It says it loads roll, then that I should "Load roll from rear slot". But it's already loaded !!!
Then it says it's too far from blue line (but it never advanced paper), so I should lift lever to cancel loading.)
I redid the whole process 3 times.
Man, I think you've got some Gremlins in the machine.  Did you ever do what I suggested a long while back - shut it down and unplug and wait 60 seconds, plug back in then reboot?

Unplugging can work wonders....

Also, just another thought - are you running via USB or Lan?

kantx

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Re: Ink expired in Z3100
« Reply #15 on: January 10, 2015, 04:50:22 PM »

Man, I think you've got some Gremlins in the machine.  Did you ever do what I suggested a long while back - shut it down and unplug and wait 60 seconds, plug back in then reboot?

Unplugging can work wonders....

Also, just another thought - are you running via USB or Lan?


Thanks.
USB.
Yes, I did you reboot. I'll redid it tomorrow (11 p.m. now in Paris)
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Mark Lindquist

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Re: Ink expired in Z3100
« Reply #16 on: January 10, 2015, 04:52:57 PM »

OK - I think I got you covered.  Get rid of the USB and connect to LAN.

This is often a HUGE problem with Z Series printers.

Try it and see if it disappears.

BTW - if you are in Paris, there is a great photographer - Neil Snape - maybe you know him.  He knows this printer inside and out.

But try the LAN cable - you may be surprised.

-Mark

kantx

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Re: Ink expired in Z3100
« Reply #17 on: January 10, 2015, 04:58:23 PM »

Mark, I tried the LAN cable : the printer is even not recognized by the Mac.
With USB, it instantly is.
I'll try and contact Neil Snape. I spoke with him some time ago.
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Mark Lindquist

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Re: Ink expired in Z3100
« Reply #18 on: January 10, 2015, 05:23:59 PM »

OK - you need to go to system preferences and add new printer for the LAN connection.

Mac Drivers are somewhat problematic.  Install the HP Utility.

Method 1:

Download the correct printer driver from the HP Drivers page.

Mount and run the .dmg file.

Add the Bonjour device choosing which driver from the list.

Method 2:

Alternatively, add the device in from system preferences, and choose from the list of drivers which driver you prefer (PS or PCL3).

kantx

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N
« Reply #19 on: January 10, 2015, 06:26:50 PM »

Mark,
The HP drivers are installed already. I've never used Apple drivers.
You don't seem to understand it's in System Preferences that the printer never appears when clicking on the "+" sign to add it in LAN.
It simply is not SEEN by the System Preferences in LAN. Instead, in USB, it's instantly recognized in System Preferences > Printers and Scanners.
Several users report Ethernet is unreliable on Z.
« Last Edit: January 11, 2015, 05:38:16 AM by kantx »
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