Geraldo,
Thanks in advance for your response to the following question. How do you access the service mode on the Canon 8400 to perform the nozzle check that you describe, that better shows how many nozzles are left on the printhead?
And a question for everyone. When you lose a printhead, is it your experience that you lose both heads simultaneously, or just one at a time?
Given the inconvenience of losing a printhead at a time when you need to do some printing, do all of you keep one or two spare printheads on the assumption that in any one to five-year period of time, you'll have to do a replacement? If so, referring to my first question, do you keep one or two spare printheads on hand?
You are welcome! The video Bill posted is exactly where I learned it. Actually my mind refuses to memorize this kind of thing, so every time I want to print a service mode nozzle check I replay the video.
About the printheads, usually one goes first so you may keep only one spare. Sure it is possible to have both heads failing at the same time, specially when something happens to both heads (like a brutal headstrike or long term storage), but not due to the end of the heads life cycle. From hat I heard the right head usually goes first.
A Canon technician told me to don't even bother with "head cleaning B", if one or two "head cleaning A" does not solve it, replace the head.