I read this forum a lot but don't post much. Hope this is ok here...Phase One tech support are going to be at Standout Photo forum. http://www.standoutphotoforum.com/If you want to take advantage of us (in a nice way) or want to talk to my lovely tech support colleagues about any thing Phase One, we'd be more than happy to see you at either event. We are offering camera and back check ups, visual inspections and firmware upgrades - as well as back cleaning if you want it. All free of course. Register for service in LA link to http://www.standoutphotoforum.com/los-angeles/la-gear-firmware/Register for service in SF http://www.standoutphotoforum.com/san-francisco/sf-gear-firmware/MvhJim DK (Tech Support Phase One Danmark)