As I do ..
Could you clarify your post - why was the paper thickness a problem when using an epson luster preset -
because the paper they were using was thicker than EPL. Not only did it make it more difficult to load, but also didn’t allow enough room for the paper to pass through appropriately.
Quite a few third party papers, especially the ones for PK inks, build their profiles using the EPL paper setup, which sets the ink load. they will often tell you to use a wider platen gap, but many of these papers you may also need to add a small amount to the paper thickness as well. Even some epson papers such as exhibition fiber or the canvas may benefit from adding .1 mm to the thickness
If you increase the paper thickness, this widens the transport system. Since the paper is being sucked against the back of that system, a wider paper setting means the print head and platen are further from the surface of the paper - the space created by the increase in the transport gap is on the top side of the paper. If you increase the platen gap, this also moves the platen away from the transport system and increases the distance from the paper. However, the ideal distance is achieved by not having to increase the platen gap if you can help it. As you increase the gap there will be slight changes and possible degradation of the image. This is usually very subtle and hard to see, and often only detectable on high quality gloss type of papers. Again this is extremely minor, and is certainly better than head strikes and scratches.
Basically what I always recommend is to find out exactly how think the paper is you are using, and setting the thickness accordingly or even slightly higher. Then if you are getting head strikes or micro scratches, try increasing the platen gap. Other things that can exacerbate micro scratches from the transport system is stiff or curled paper. Printing with 45% humidity or higher helps with this. Another thing that I’ve seen help with these small scratches is slowing the printing down ... add a slight pause between each pass for “drying”.