I'm hoping that someone here can help. I have an action that I've created that creates mats for my images for web presentation. It's been working flawlessly for a few months now. Yesterday, a photographer sent me some images (.JPG) so that I could "virtual mat" them for him.
For some reason - the action will not run on his files - I'm not sure where in the action it's going wrong, but about halfway through I get an error message (the error occurs because the selection is incorrect so it can't finish the action). Has anyone ever experienced a similar thing in which an action would not run properly due to a file setting.
Here is a sample of what the mats look like (on my images) and one of images that will not work. I've tried changing the bit-depth, color profile, even copying the image into a new file - all with the same results - very strange. Thanks for any help you can give me.