I printed a portfolio book with Ilford Galerie Smooth Gloss 11x17. Every sheet loaded well.
Now I switched to Hahnemuehle Baryta Glossy fine art 11x17 . Out of 15 attempts I only managed 2 prints.
What mostly happens:
1. Either the mechanism can't grab the paper at all, and I get an immediate paper jam message.
2. Or it grabs it a bit, but not enough. The print head starts moving left to right, but the paper doesn't move, and after a while the print head stops, and I get the paper jam message.
I have printed before on Hahnemuehle Baryta, but on 8x11.
What could be the reason that the printer can't load the paper?