Gordon - When I took mine in, they had never had one in for any kind of repair, so I sort of cut them some slack. There was a CSR there at Irvine - a front counter talk to the end user kind of a guy - who had to be the most stupid person I've ever run into in the camera industry. After a couple of email exchanges I just gave up with him, but at least I finally got the lowdown on the lens design. I know, what the hell were you doing cleaning your lens. Jeez. That's exactly how I ended up in your shoes too. Or is it the other way around. In any event, you'd a thought they might have put out some sort of service advisory - something I suggested they do, thinking that there's no way I could be the only person to encounter this.
Peter