Simply claiming that "our service is for free, so you have to live with whatever we throw at you" may be correct, but it may not make much sense.
It makes perfect sense...this website is an amalgamation of over a decade of editorial content (some still as fresh and useful as the day it was written) that have had a variety of web site formatting made to it...without going back and completely redesigning and reediting all that content, there is no friggin' way to keep that stuff live and available except within a very tight web design constraint. The guy who does the web work (Mark Guertin) has done a really remarkable job of designing the current LuLa web site to preserve all of the legacy content without having to go back and edit prolly thousands of pages.
The bottom line is, the current web site design (such as it is) is the best that Mark, Mike & Chris have been able to come up with after spending lots of time and money. From my point of view, I have little to zero tolerance for people looking a gift horse in the mouth and complaining about the teeth. You don't like it, lump it or go someplace else that tickle's your fancy...there's a world wide web out there for you to search and find what you think you want. If you don't find it, LuLa will still be here plugging along.
Seriously, if you don't like it here, don't come here...
And to me, it makes perfect sense that Mike (and now Kevin) and Mark & Chris do what they do to the best of their abilities...if you don't like it, please leave. I'm getting tired of listening to the whining. (note, this is my opinion and should not be confused with the opinions of the owners of this site–although I suspect I'm not too far off, maybe a bit more forward in my approach).