Has anybody else been have huge printing software problems with LR4, and now, LR5?
I have spent more than 40 HOURS during the last 6-1/2 months talking with Adobe Customer Service for Lightroom (their offices in India), with only temporary, intermittent fixes, at best. The issues were been escalated to Level 2 Support, and then Level 3, with no answer or solution found after weeks of trial and error with Adobe techs in control of my computer. I print on a Epson 7890, and I reloaded printer drivers many times, whenever I erased, rebooted and reinstalled Lightroom software. The printer works fine printing from Photoshop CS6 and from LR4 on my old computer.
To be able to print anything larger than 6" or 7" (on the short side) I finally had to offload all my files and programs to an external drive, erase and reformat my internal hard drive, and reimport all applications EXCEPT ALL Adobe apps. I then had to reload new Adobe programs from the internet, after upgrading my iMac computer to Mavericks. Everything printed fine, for a few weeks. Then it started again. Again, Adobe was linked to my computer on almost every call, and they were controlling what happened.
This week, I could not print an image larger than about 6-7/8" on one side and correct length on the other, with the image cropped at the 6-7/8",, along with the Page Background Color. I got through to a Level 2 Tech, and he figured out a temporary fix by setting all the margins to "0" in the Printer Attributes, and the margins to "0" in the LR print module. On 17" paper it seemed to print fine, but when I switched to printing with a 10" roll, making a 6 x 9 image, it rolled out 20" of paper, instead of curing off at about 7" or 8" as I had set it up in both LR5 and the Printer Attributes (creating about 12" of wasted paper on each print- expensive at 20-30 prints a week). The same amount of paper (20") was used when I printed 9" x 13" images (creating 6" of wasted paper on each print ).
Has anybody been having any remotely similar printing problems with LR5? I love the LR software in working with the image, but if I can't print it easily, or consistently...? Any solution suggestions, like using someone else's software to print with, would be most appreciated. Would ImagePrint help? It would be an expensive solution, but I am getting towards my wits end...
All suggestions appreciated. Thanks!