The following website address was given to me by the Adobe sales person. It's a chat service. I didn't have to wait too long before someone came online, and my problem was eventually resolved.
www.tinyurl.com/ldqna5z
Yes, I've used the equivalent link in the UK (though I think everyone gets through to the same people in India). Not perfect, and sometimes takes a while to sort out problems, but in my experience they got there in the end.
Ralph, I understand what you mean by an exit strategy. Here's mine. Before joining the CC subscription, I already had a perpetual-licence version of Photoshop CS5, and Lightroom 5. If I decide the CC subscription isn't worth it, or they put up the subscription a lot, or whatever, then I go back to my perpetual-licence Lightroom (updating to whatever is the latest version), and stick to Photoshop CS5, which is probably OK for what I need. For me, the subscription price is about what I've paid in the past on updates. I used to update LR every time, and Photoshop every two or three versions (when you could do that). I don't like software rental, but it's OK.
What I don't like: Adobe's systems are pretty poor. Their customer management and billing systems are unreliable and inconsistent, and can easily get confused, leaving the customer to chase Adobe to put things right (billing doesn't happen, so you lose use of the software, or you get billed twice, or can't change a credit card...). In my case, at one stage my account information appeared to be different and inconsistent on different Adobe systems, screwing up my account. Downloading and installing CC applications is a frustrating and sometimes unreliable process. A recent update failed, and I had to remove Photoshop and install it again from scratch. At my broadband speed, that's another 3 or 4 hours of my life I won't see again.
When you click links on Adobe CC sites (or in the Adobe CC application), sometimes you continually get "We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support."
Just see the howls of rage from frustrated users at
http://forums.adobe.com/community/creative_cloud?view=discussions. Perhaps some of them are user errors. But if lots of users are making the same mistakes over and over again, doesn't that tell you something about your systems?
Frankly, the systems delivering CC apps and billing for them are barely fit for purpose, and need some major work. When Adobe fix these systems it will make a big difference.
