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Author Topic: So how is that Subscription Service working out for Adobe?  (Read 155869 times)

Manoli

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Re: So how is that Subscription Service working out for Adobe?
« Reply #300 on: February 20, 2014, 08:24:14 pm »

fyi
You can also prepay for a year of complete creative cloud on adobe.com:

http://www.adobe.com/products/creativecloud/buying-guide.html

Mike,
Please do us all huge a favour;  persuade Adobe to offer an annual prepay option on the 'Ps and Lr' bundle and then we can all go home ...
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vjbelle

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Re: So how is that Subscription Service working out for Adobe?
« Reply #301 on: February 21, 2014, 08:12:08 am »

Mike,
Please do us all huge a favour;  persuade Adobe to offer an annual prepay option on the 'Ps and Lr' bundle and then we can all go home ...


+1   Its absolutely ridiculous that Adobe doesn't allow an annual payment for the PS and LR bundle.  Just don't get it!

Victor
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stamper

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Re: So how is that Subscription Service working out for Adobe?
« Reply #302 on: February 21, 2014, 08:34:57 am »

What happens if you pay an annual fee up front and after three months you decide to ditch it would you be wanting the other nine months refunded?

smahn

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Re: So how is that Subscription Service working out for Adobe?
« Reply #303 on: February 21, 2014, 08:37:04 am »

fyi

You can also prepay for a year of complete creative cloud on adobe.com:

http://www.adobe.com/products/creativecloud/buying-guide.html

mike chambers

mesh@adobe.com

Mike, can you clarify how the activation frequency works on the annual plans (including the education plan)? I know you already answered (quoted below) but it just makes no sense to me and apparently others in this thread, so I feel the need to ask again to be sure. Ideally, it would be great if you could point to the specifics somewhere in Adobe's Eula or site. Sorry for the trouble.

It works the same as if you paid month to month (and its 99 days, not 30).

Hope that helps clarify...

mike chambers

mesh@adobe.com
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Bart_van_der_Wolf

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Re: So how is that Subscription Service working out for Adobe?
« Reply #304 on: February 21, 2014, 08:52:22 am »

What happens if you pay an annual fee up front and after three months you decide to ditch it would you be wanting the other nine months refunded?

If I remember correctly, you pay a fine for early termination, of 50% of the remaining payments. It's mentioned somewhere on the Adobe pages with terms and conditions of the particular subscription one has.

Cheers,
Bart
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stamper

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Re: So how is that Subscription Service working out for Adobe?
« Reply #305 on: February 21, 2014, 10:07:13 am »

Therefore annual payments don't make financial sense? :(

dseelig

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Re: So how is that Subscription Service working out for Adobe?
« Reply #306 on: February 21, 2014, 10:31:27 am »

If Adobe had a year for 80 bucks and no need to check in except when you got it, then I would consider joining. That would be the price of upgrading every other upgrade. Also to Digital Dogs point that you can go on with your hot spot well, I live in Idaho plenty of folks here do not have cell service.
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digitaldog

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Re: So how is that Subscription Service working out for Adobe?
« Reply #307 on: February 21, 2014, 10:35:31 am »

Also to Digital Dogs point that you can go on with your hot spot well, I live in Idaho plenty of folks here do not have cell service.
Amazing to think they even have computers! Seriously, all you need to do is have one opportunity every 30-90 days to have net access and launch the product for activation. Big friggin deal. Next we'll hear about some photographer stranded for months in the jungle with his laptop and camera and he can't access Photoshop (god forbid).

IF the price and requirements to use the subscription is just so overwhelming impossible for you, don't do it! The rest of us will just have to move onward.
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jjj

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Re: So how is that Subscription Service working out for Adobe?
« Reply #308 on: February 21, 2014, 10:43:37 am »

Actually sod's law will dictate that the time you NEED to check in will probably coincide with an important job and flakey connections.
The simpler, fair and sensible thing to do for a paid annual subscription is to check in annually.
I can see people getting pirate copies to back up their paid for version just like when Adobe first tried activation and people could not access their genuine versions.
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digitaldog

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Re: So how is that Subscription Service working out for Adobe?
« Reply #309 on: February 21, 2014, 10:51:58 am »

Actually sod's law will dictate that the time you NEED to check in will probably coincide with an important job and flakey connections.
Then check the software before you leave on location. You check your camera batteries? Enough PC cards? The little goodie in your keyfob that starts the car works? For goodness sake, if the idea that maybe, you'll be on location and have to launch Photoshop, and at that very time you can't because you haven't used the product in 30 days suggests you're either really poorly organized for the task or you don't use the product enough to warrant spending any money on it. Get Elements, it's a prefect fit for that kind of 'photographer'.
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jjj

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Re: So how is that Subscription Service working out for Adobe?
« Reply #310 on: February 21, 2014, 11:05:54 am »

You don't quite understand sod's law do you and having to do something that it actually pointless is an irritant.
Finding solutions to a problem that shouldn't exist in first place, is not what people are asking for.

I have an eMusic download subscription that resets every 30 days and I have a calendar to remind me to do it but it often reminds me when I'm not at my computer or have the to sort things out, so I have to set another reminder and hope I happen to be back at my desktop or I will need to reset yet again. I'm pretty organised with regard to this subscription, but still sometimes work gets in the way and it gets put on back burner and I've missed a deadline as a result. Not quite the same admittedly, but illustrative of the fact being well organised is not the same as being foolproof.
« Last Edit: February 21, 2014, 11:07:37 am by jjj »
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ButchM

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Re: So how is that Subscription Service working out for Adobe?
« Reply #311 on: February 21, 2014, 12:01:37 pm »

Then check the software before you leave on location. You check your camera batteries? Enough PC cards? The little goodie in your keyfob that starts the car works? For goodness sake, if the idea that maybe, you'll be on location and have to launch Photoshop, and at that very time you can't because you haven't used the product in 30 days suggests you're either really poorly organized for the task or you don't use the product enough to warrant spending any money on it. Get Elements, it's a prefect fit for that kind of 'photographer'.

I think my earlier comment must have passed you by ...

That may be the design of CC ... it may work flawlessly for most ... however, for some users, albeit a small percentage, are being asked to confirm their subscription much more often than once a month.

While it may be trendy and popular to blame user ignorance or misunderstanding, for at least a few users, it can be a real problem. As evidenced by some discussions here and elsewhere.


There are indeed at least a few CC subscribers who are being asked to authenticate their subscription far more often than once every 30 days ... yet that fact is being overlooked in the name of repeating the same minutia of "this is how it works, if you don't get it, you are a fool" ...

I agree ... for most users ... it does works as described ... though, that is not much consolation for the few folks for which it does not work as described. Questioning the organizational skills of others won't go very far in solving that issue.
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digitaldog

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Re: So how is that Subscription Service working out for Adobe?
« Reply #312 on: February 21, 2014, 12:32:01 pm »

I think my earlier comment must have passed you by ...

That may be the design of CC ... it may work flawlessly for most ... however, for some users, albeit a small percentage, are being asked to confirm their subscription much more often than once a month.

But not you, certainly not I and I've been using CC for Photoshop, Acrobat, InDesign longer than just about anyone here (perhaps the exception of Schewe or other pre-release testers). So there's some antidotal 'evidence' that some rare users, but no one specifically are asked to confirm their subscriptions. Again, BFD! And as I asked and no one answered, I don't believe this is any different from CS6 or earlier in terms of the activation schema. In fact, I have had older Adobe activation ask to be updated, specifically a very old copy of Go Live and without net access, I was  able to activate it by calling Adobe (by phone, even in New Mexico, a location some don't believe is in the USA, we have phone's).

Bottom line is, this activation schema is a silly excuse not to subscribe. You don't like renting software, you don't want to have to pay a subscription continuously? OK, I get that, don't subscribe. But the activation maybe not working on location because you failed to use the software in the last 29 days and you didn't launch it prior to this super critical use of the software in a location without net access, presumably phone access is a dumb excuse. Just admit you don't want to pay for software subscription, that's a good reason not to subscribe.

Does anything work flawlessly for everyone? And when it doesn't, shouldn't people be proactive or just throw up their hands and say "I'm not going to use that product"?
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Some Guy

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Re: So how is that Subscription Service working out for Adobe?
« Reply #313 on: February 21, 2014, 01:04:20 pm »

+1   Its absolutely ridiculous that Adobe doesn't allow an annual payment for the PS and LR bundle.  Just don't get it!

Victor

3rd to agree on this!

I don't care for their full annual creative cloud package as I never will use it all.  Just PS, or maybe LR, or a combo for some.

My Visa does not allow "auto-payments" due to ID theft so they can know it wasn't me who signed on for some monthly auto-billing that appears and they can get back to me saying they killed the card due to fraudulent activity.  An annual "one-time payment" would work for me (and keep any outfit from storing my card's info for future corporate hacks too!), but not the current monthly scheme they have in place.  Auto pay - if you don't stay on top of it - can lead to a disaster.  Then dealing with your credit score getting hammered due to one outfit not being able to collect due to a new Visa card re-issue who thinks you bailed without paying an early-exit fee (cell phone).

So where is the annual one-payment, annual activation thing anyway for single apps?  An annual payment along with 90 day activations seems a bit much too.   ???

SG
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jjj

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Re: So how is that Subscription Service working out for Adobe?
« Reply #314 on: February 21, 2014, 01:16:30 pm »

But not you, certainly not I and I've been using CC for Photoshop, Acrobat, InDesign longer than just about anyone here (perhaps the exception of Schewe or other pre-release testers).
Not the tedious and rather unaware 'I haven't had a problem, therefore there isn't a problem' argument. Well I haven't had a heart attack either, but I wouldn't start doubting stories about those keeling over just because I'm doing OK.
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digitaldog

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Re: So how is that Subscription Service working out for Adobe?
« Reply #315 on: February 21, 2014, 01:19:58 pm »

Not the tedious and rather unaware 'I haven't had a problem, therefore there isn't a problem' argument. Well I haven't had a heart attack either, but I wouldn't start doubting stories about those keeling over just because I'm doing OK.
Correct, it's not a problem for me, and I don't know a single preson who has this problem. But again, it's a lame excuse. There are far more valid reasons not to go for the subscription than this nonsense. We're to believe this issue, which affects very few (?) who don't use the product for 29-89 days and then go on location without any means to phone or connect to the net is the big boggy man issue here. Ridiculous. 
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jjj

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Re: So how is that Subscription Service working out for Adobe?
« Reply #316 on: February 21, 2014, 01:29:32 pm »

Stop being so insular Andrew and actually read what people want and why. Credit card charges are also a problem and if you were one of those having problems with activations, I doubt very much you'd be so dismissive.
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digitaldog

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Re: So how is that Subscription Service working out for Adobe?
« Reply #317 on: February 21, 2014, 01:35:15 pm »

Stop being so insular Andrew and actually read what people want and why.
I want world peace and a perpetual motion machine as well as an anti-gravity device.

I have no such restrictions on my credit cards and if I did, I have plenty of other options for credit card providers. Any silly excuse you can come up with, I can find a fix for.

Bascially I don't really care if people use silly/stupid logic not to use a product, it's their choice. You can bitch and moan till the cows come home and Adobe and the rest of us who need the tools and are willing to pay for the proposition will continue forward. You and your friends can continue to worry about non prefect, foolproof possibilities and worry yourself sick about it, knock yourself out.
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Craig Lamson

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Re: So how is that Subscription Service working out for Adobe?
« Reply #318 on: February 21, 2014, 01:39:07 pm »

We're to believe this issue, which affects very few (?) who don't use the product for 29-89 days and then go on location without any means to phone or connect to the net is the big boggy man issue here. Ridiculous. 

My oh my...

Its one of MANY reasons why CC is not acceptable to some.  BTW, according to Adobe you can't do a phone in activation of PS CC...

You're happy?  Cool.  Others are not.  Welcome to reality. 
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digitaldog

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Re: So how is that Subscription Service working out for Adobe?
« Reply #319 on: February 21, 2014, 01:41:40 pm »

Its one of MANY reasons why CC is not acceptable to some.  BTW, according to Adobe you can't do a phone in activation of PS CC...
You're happy?  Cool.  Others are not.  Welcome to reality. 

Super happy and cool. If you have issues, don't upgrade. Other's are not happy, join the club of unhappy people. That's reality. 16 pages of people who are telling others they are unhappy and will not upgrade, we get the point. Don't upgrade. That will show Adobe!
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